Information Technology Service Delivery Manager Narang Staffing Solutions

14.0 - 18.0 years

0 Lacs

chandigarh

On-site

As a Digital Operations Manager with over 10 years of experience in Operations and Software Development, you will be responsible for overseeing the technical operations of digital assets such as mobile applications, web platforms, and aggregator integrations. Your role will involve ensuring seamless digital ordering and fulfillment experiences for leading global F&B brands across multiple markets. Your key responsibilities will include managing the technical performance and operational stability of mobile applications and web-based ordering platforms. You will also be responsible for maintaining connectivity between digital assets and restaurant POS systems, managing integrations with key third-party aggregators, and ensuring accurate digital menu visibility across all platforms. Additionally, you will collaborate with development teams to troubleshoot and resolve technical issues affecting digital operations. You will also manage live connectivity between digital platforms and restaurant POS systems to facilitate smooth B2C transactions and coordinate with internal IT, Development, and QA teams as well as external vendors to implement system updates and enhancements. Your role will involve overseeing integrations with major food aggregators, monitoring their performance, and implementing improvements in aggregator operations. You will also lead the implementation, maintenance, and accuracy of digital menus across all platforms and collaborate with marketing and brand teams for effective updates and launches of new menu items. As a Digital Operations Manager, you will serve as the liaison between digital, IT, marketing, and operations teams to align digital initiatives with business objectives. You will work closely with restaurant operations teams to localize digital offerings and address country-specific needs while providing insights and recommendations to enhance digital ordering experiences continuously. In this role, you will also be responsible for tracking key performance metrics related to digital operations, generating reports on digital platform performance, consumer engagement, and operational bottlenecks. You will leverage data to drive efficiency and improve customer satisfaction. To excel in this role, you will need strong knowledge of mobile application ecosystems, experience with APIs and tools like POSTMAN/SOAPUI, debugging and troubleshooting expertise, and familiarity with various technologies such as Azure Service Bus, SSIS, PHP, Python, NodeJS, MongoDB, and more. Your technical skills should also include knowledge of monitoring tools, ITIL-based ITSM processes, Microsoft technologies, web-based technologies, database queries, and strong diagnostic and troubleshooting skills. You should hold a Bachelor's degree in Information Technology, Computer Science, Business, or a related field, along with a minimum of 14+ years of experience in digital operations, technical management, or similar roles in F&B, retail, or e-commerce industries. Your qualifications should include a deep understanding of mobile apps, web platforms, APIs, POS systems, third-party aggregator integrations, and knowledge of digital menu management best practices. If you possess strong analytical and problem-solving skills, excellent communication abilities, project management experience, and familiarity with QSR or global F&B operations, you are the ideal candidate for this challenging and rewarding position as a Digital Operations Manager.,

Posted 4 days ago

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ThingWorx Developer/Platform Support Engineer(Medical/Healthcare Domain) HCLTech

3.0 - 7.0 years

0 Lacs

karnataka

On-site

You are a highly motivated ThingWorx Developer/Platform Support Engineer joining the dynamic Connectivity team at Client Radiology. Your primary responsibility is to administer, troubleshoot, and support Client Radiology's IoT (ThingWorx) platform to ensure seamless operation, connectivity, and integration within enterprise systems. Your expertise in IoT technologies, system administration, and technical support of IoT devices and platforms in medical, manufacturing, or industrial settings will be crucial for success in this role. Your key responsibilities include providing technical support and troubleshooting for connected medical devices, applications, and integrations. You will monitor system performance, diagnose issues, and apply necessary patches or updates to connected IoT devices. Additionally, you will assist in the configuration, deployment, and optimization of the IoT platform and collaborate with cross-functional teams to ensure successful IoT solution implementations. Developing and maintaining technical documentation, supporting integration with third-party and enterprise systems, ensuring security compliance, and participating in incident management are also part of your responsibilities. Providing training and guidance to end users and technical teams as needed is essential. To qualify for this role, you should have a Bachelor's degree in Computer Science, Software Engineering, or a related field (or equivalent experience) and at least 3 years of experience in ThingWorx platform administration, support, and troubleshooting. A strong understanding of IoT architecture, data modeling, and industrial connectivity is required. Experience with JavaScript, SQL, REST APIs, and web-based technologies, as well as knowledge of cloud computing technologies and cybersecurity best practices for IoT environments, is essential. Strong problem-solving, decision-making, communication, and collaboration skills are necessary for success in this role. Preferred qualifications include PTC ThingWorx certification or equivalent experience, prior experience in large-scale enterprise or industrial IoT settings, experience in medical device or regulated environments, and familiarity with RESTful API technologies and JavaScript. Your excellent communication and documentation skills, along with your ability to engage with stakeholders at all levels in the organization and external vendors, will be valuable assets in this role.,

Posted 1 week ago

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