Implementation Senior Business Analyst

About Us

• Understand the platform for different types of debt transactions for which the person/team is responsible. Example - Colending, Direct assignment, Secularization, SCF
• Constant appraise and update themselves on the new features developed in the platform and use it to for better understanding.
• Conduct implementation workshop for new customer onboarding for the given debt transaction which the team is responsible for.
• Understand customer specific policies/protocols on different interaction touch points - API, SFTP, dashboards/reports, user interaction
• Define the configuration, workflow and educate the customer to use our platform for enabling the given debt transaction also solving for their specific policies/protocols
• Use Yubi’s Low code setup to enable interaction touch points wherever possible
• If there are functional gaps in the platform to solve for specific policies/protocols, those has to be raised with respective product management team and track it till closure
• Detailed Documentation of customer configuration, workflow, interaction touch points - API, SFTP, dashboards/reports
• Conduct end to end UAT for a given customer to confirm that all the required desired technical and functional aspects are covered
• Handover and training Yubi’s operations team to handle regular operations for the customers if there is a need.
• Project Management of functional and technical tasks using Jira for every customer and track it till closure
• Managing and helping a team of 3-5 members to handle a group of customers for a given debt transaction product/products
  

• 3-6 years of experience with a Bachelor's degree in Computer Science, Information Technology, or related field. MBA is a plus
• Proven experience as a Business Analyst in a product-focused role, preferably with lending background
• Strong analytical skills with the ability to gather, analyze, and interpret complex data and user feedback.
• Excellent communication skills with the ability to effectively collaborate with cross-functional teams and present findings to stakeholders at all levels.
• Proficiency in tools and techniques for analysis, documentation and collaboration (e.g., JIRA, Confluence, Microsoft Excel, Word).
• Experience with data analysis tools and techniques (e.g., SQL, Tableau) is a plus.