Hub Operations Manager

Job Description

Job Title: Hub Operations Manager Experience Required: 3 to 9 Years Locations Hiring: Jalandhar, Karnal, Solapur, Vijayawada, Leh, Mohali, Chandigarh Job Type: Full-Time About the Role: We are seeking a dynamic and experienced Hub Operations Manager to lead the day-to-day operations of a designated exam center. This role involves overseeing the complete assessment delivery process, ensuring operational excellence, staff supervision, technical coordination, and a seamless candidate experience. The ideal candidate will have prior experience managing 24x7 operations in IT, Telecom, or related domains and possess strong leadership, organizational, and technical skills. Key Responsibilities: 1. Exam Day Management Supervise all activities on exam days, including candidate registration, check-in, system readiness, and exam monitoring. Lead a team of invigilators and technical support staff to ensure efficient and secure exam conduct. Handle real-time troubleshooting of technical issues, coordinating with IT support as necessary. 2. Center Operations Oversight Maintain exam center infrastructure, ensuring a clean, functional, and compliant testing environment. Ensure strict adherence to operational and security protocols. Manage third-party vendors for services such as catering, security, and housekeeping. 3. Staff Management Recruit, train, and supervise exam center staff to uphold quality standards. Evaluate performance and foster continuous professional development among the team. 4. Reporting and Analysis Generate reports on key performance indicators (attendance, incidents, candidate feedback). Analyze operational data to identify improvement areas and implement corrective actions. 5. Client & Stakeholder Coordination Act as the primary liaison for client coordination, understanding specific exam delivery needs. Provide regular updates and manage client escalations effectively. Contribute to capacity planning by engaging with potential clients and expanding center capabilities. Required Skills: Proven ability to manage operations in a high-stakes, time-sensitive environment. Strong leadership and team management capabilities. Excellent interpersonal and communication skills. Analytical mindset with problem-solving orientation. Technical proficiency in operating and troubleshooting digital exam platforms. Ability to manage multiple priorities with attention to detail. This position is ideal for candidates who thrive in dynamic environments and are passionate about ensuring excellence in operational execution. If you are a strategic thinker with a hands-on approach, we encourage you to apply. Show more Show less