HRO Delivery - AGM

Job Title: AGM- HRO Delivery Lead

Location: Mumbai/Kolkata

Candidate expectations

Candidate must have 16 to 20 Years of Experience as HRO – Global Delivery Lead

Responsible to lead large scale HR operations across HR processes including Talent acquisition, talent management, talent development, performance administration, payroll & compensation and develop a execute HR operational strategy & plans

Provide Leadership & Governance to Account/ Accounts Shared Service Program

Drive Process rigor, business outcomes, customer experience, controls & compliance and forge strong partnership with stakeholders (Internal & external)

Job Description:

Responsible for Staffing Programs – ensuring the identification of right skillset, timely onboarding & training.

Overall accountable for P&L (Revenue & Margin)

The role will also be responsible to manage transformation journey across multiple clients (during Sales and Delivery cycle) keeping in mind the strategic and visionary business outcomes

Responsible for collaborating cross[1]functionally with stakeholders in HRO business process improvements aimed at simplification and accelerating cost savings, Enhance Employee Experience and effectiveness.

The role will be responsible to moving each of the delivery account towards Cognitive operations (combination of leveraging Robotics, Analytics, AI and Agentic AI, effectively)

Master at using critical thinking and problem[1]solving skills to resolve issues and identify improvement opportunities

Deep experience in HR BPS industry (across multiple verticals – Manufacturing, CPG, FMCG, Retail , Energy & Resource)

Manage 3-5 accounts across geographies with knowledge of pre-sales & transitions methodologies

Manage & grow excellent customer relations

Strong critical thinking, creative problem[1]solving and analytical skills

Time management and risk / issue management

Exposure to HR Tech (Workday, SAP SF or Oracle HCM) implementation / program management will be an added advantage

Proficiency in M365 suite applications, Proficiency in Global HCM tools & solutions, Exposure to ERP and automation tools

Strong client management & leadership skills, interpersonal skills, as well as verbal and written communication & presentation skills are required