Head of Support, Delivery, and Operations (HOSDO)

Experience

: 7.00 + years

Salary

: USD 4740 / month (based on experience)

Expected Notice Period

: 15 Days

Shift

: (GMT+01:00) Africa/Algiers (CET)

Opportunity Type

: Remote

Placement Type

: Full Time Contract for 12 Months(40 hrs a week/160 hrs a month)

(*Note: This is a requirement for one of Uplers' client - SoftSolutions! SRL)What do you need for this opportunity?Must have skills required:Communication Skills, Fixed Income trading, ION Trading, SAPSoftSolutions! SRL is Looking for:

Company Overview SoftSolutions is a leading Italian company specializing in developing software solutions for regulated financial markets. Since 1997, we have supported major banks in optimizing bond issuance processes and trading fixed-income instruments. With our headquarters in Italy and collaborators across the globe, we stand out for our ability to innovate with cutting edge technologies like nexRates, XTAuctions, and BestX:FI-A. Thanks to the quality of our solutions, we are the trusted partner of investment banks and global financial institutions. Do you dream of leaving your mark in the world of technology and finance? With SoftSolutions, you can make it happen. If you have covered this function for some time, and now want to work with a great and motivated company, in an international context, groundbreaking technology and exciting clients.We are seeking a highly motivated and experienced Head of Support, Delivery, and Operations (HOSDO) to lead our dynamic team. The successful candidate will oversee the provision of first and second level support across our three core trading platforms, manage the delivery and updates of our products, and control operations for both SaaS deployments and client-controlled data centers.

Key Responsibilities:

Leadership and Management:

• Direct a skilled team of four in supporting, delivering, and operating our trading software platforms.
• Ensure effective management and coordination in line with company goals.
  

Training and Development:

• Continuously develop the team's product knowledge, troubleshooting abilities, and proficiency with internal tools to enhance autonomous operation and client service.
  

Client and Project Management:

• Oversee the delivery schedules and updates, manage client activities, and liaise with account managers for necessary client escalations.
  

Cost Control:

• Monitor and optimize operational costs. Propose and implement cost-saving and process improvement strategies across departments.
  

Operational Excellence:

• Develop, deploy, and refine operational runbooks. Conduct regular operational checks and mock drills to ensure readiness and efficiency.
  

Strategic Planning:

• Actively engage in the strategic planning of enhancements to support and operational protocols to better serve client needs.
  

Communication and Documentation:

• Ensure the clarity, accuracy, and timeliness of all communications and documentation sent to clients.
  

Qualifications:

• Strong and proven experience in managing enterprise software software support & delivery (ideally trading platforms such as ION Trading, Broadway, Valantic, SAP, Banking systems, ERPs) (MANDATORY)
• Strong background in project management, with a knack for strategic planning and problem-solving.
• Experience in Capital Markets Customer Service departments of at least 5 years. (MANDATORY)
• Excellent communication and interpersonal skills, capable of working effectively with cross-functional teams and client executives.
• Technical proficiency with trading platforms or similar financial services software.
• Experience in managing remote teams and operations.
• Bachelor’s degree in Computer Science, Business Administration, or related field. Advanced degree or relevant certification (e.g., ITIL) preferred.
• Proven English: C1/C2
  

Personal traits

• Clear understanding of business value of enterprise software
• Clear understanding of business value of time, delivery, costs
• Strong ownership of assigned responsibilities
• Top-notch oral, written, and interpersonal abilities.
  

We Offer

• Flexible working hours and a fully remote work environment.
• Opportunities for professional growth and advancement.
• A culture that values innovation, efficiency, and collaborative problem-solving.
  

How to apply for this opportunity?

• Step 1: Click On Apply! And Register or Login on our portal.
• Step 2: Complete the Screening Form & Upload updated Resume
• Step 3: Increase your chances to get shortlisted & meet the client for the Interview!
  

About Uplers:

Our goal is to make hiring reliable, simple, and fast. Our role will be to help all our talents find and apply for relevant contractual onsite opportunities and progress in their career. We will support any grievances or challenges you may face during the engagement.(Note: There are many more opportunities apart from this on the portal. Depending on the assessments you clear, you can apply for them as well).So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!