Head of Digital Operations

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About MadeTruly

Uber for Jewellery Manufacturing

Head of Digital Operations

The Role

decrease lead times

tech-savvy, operationally sharp, and deeply entrepreneurial

What You'll Do

• Own Operations End-to-End: Oversee daily workflows across CAD, rendering, production, QA, and shipping. Ensure every department delivers on time and communicates clearly with our account management team in the US.
• Drive Tech-Led Efficiency: Identify and implement tech tools and process automations (e.g. ClickUp, Slack, AI agents, etc.) to compress lead times and eliminate bottlenecks.
• Lead and Build Teams: Manage a growing cross-functional team (currently 35+), with a strong culture of ownership, responsiveness, and continuous improvement.
• Collaborate with Product & Tech: Work closely with our US-based tech team to prioritize and test internal tools that streamline workflows.
• Report What Matters: Build dashboards and reporting systems that track key metrics like TAT, throughput, and failure rates—so the right people are always in the know.
• Act Like a Founder: Take full accountability for the quality and pace of execution in our India office. This role is entrepreneurial in every sense.
  

Requirements

What We're Looking For

• 7-12 years of experience in operations, product, or startup leadership roles.
• Demonstrated success leading teams and delivering process improvements.
• High comfort with technology, automation tools, and system design.
• A clear, structured communicator who thrives in fast-moving environments.
• Background in high-performance cultures (e.g. reporting to founders, startup scaling roles, or top-tier institutions like IIT/IIM).
• A bias for action and zero patience for inefficiency
  

Bonus Points If You Have

• Experience in a high-complexity services business (e.g. creative production, tech-enabled services, or supply chain)
• Exposure to global client expectations (especially US-based customers)
• Prior experience in B2B SaaS tools or workflow automation platforms
  

Benefits

Why Join Us

• A high-autonomy role with full visibility and accountability
• A direct line to global leadership and an opportunity to drive real change
• An ambitious, fast-growing firm where performance is celebrated—not politics
  

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