Operations Associate - Vendor Operations

As an Operations Associate , you'll be working with the Project Manager - Vendor Operations as a vital bridge between internal stakeholders and external manufacturers/factories. You'll manage vendor-related processes—from purchase orders to issue resolution—so the KAM team can focus on client relationships.

Key Responsibilities

• Vendor & Factory Coordination : Maintain daily communication with vendors and factories. Proactively address production bottlenecks or delays.
• Purchase Order Execution : Create, monitor, and reconcile POs; align delivery expectations with vendor capacity.
• Vendor Query Resolution : Serve as the first point of contact for vendor queries—respond quickly to minimize disruptions
• Support to KAM Team : Share real-time updates on vendor timelines, quality issues, and delivery changes supporting client expectations.
• Records & Documentation : Maintain detailed logs of POs, invoices, vendor communications, delivery schedules, and issue resolution
• Process & System Management : Manage tracking tools, and performance dashboards; recommend improvements in workflows.

Requirements

• Operations/Vendor Experience: 2-3+ years in project management, production coordination, supply chain, procurement, vendor operations, or similar—preferably in manufacturing or jewelry.
• Excellent communication skills, especially in engaging with internal teams and vendors.
• Organizational Focus: Expert in prioritizing and managing multiple vendor-related tasks simultaneously.
• Highly detail-oriented with a knack for anticipating roadblocks before they occur.
• Tech Proficiency: Excel, Google Sheets; experience with ERP (e.g., Oracle, SAP, Odoo,Zoho) or working knowledge of project management tools like ClickUp, Monday.com, or Asana, Jira
• Problem-Solving Attitude: Independent self-starter, able to elevate and resolve vendor issues swiftly.

Bonus Points If You are…

• Are tech-forward, always exploring creative solutions that scale with business growth
• Have production know-how, whether in jewelry or another manufacturing sector
• Understand custom/bespoke product cycles, regardless of industry
• Thrive in startup environments, embracing change and wearing multiple hats

Expedited Application Process: After applying, send a brief email (max. 150 words) to [email protected], with Subject Line: “Application for Operations Associate: {{Candidate Name}}clearly outlining why you’re an ideal fit for this role. Be sure to mention any experience working with external vendors, and your approach to solving operational bottlenecks.

Benefits

This is an impact‑focused role where your project‑management skills will hone and grow, directly boosting the speed and reliability of our global production pipeline. If you thrive on precision, clear communication, and accountability, you'll fit perfectly in MadeTruly’s collaborative and ambitious culture.