Hardware Support Engineer

Company Description

Tracknovate Mobile Resource Management provides a comprehensive GPS vehicle tracking system designed to enhance the efficiency of freight transport through fleet monitoring and tracking. We offer solutions tailored for professionals to ensure optimal resource management and operational efficiency. Our system helps companies to streamline their logistics and improve overall fleet performance.

Role Description

This is a full-time on-site role for a Hardware Support Engineer, located in Indore. The Hardware Support Engineer will be responsible for providing hardware support, troubleshooting technical issues, and performing hardware maintenance and repairs. Daily tasks include diagnosing technical problems, analyzing hardware performance, and coordinating with other teams to ensure seamless operations.

Key Responsibilities:

• Guide customers through the installation and calibration of fuel sensors, provide training on system usage, and ensure successful product adoption.
• Act as the first point of contact for hardware-related inquiries, work with engineering teams to resolve complex issues, and ensure timely resolution.
• Build and maintain strong relationships with key accounts, understand their needs, and proactively support them to maximize value from our fuel sensor systems.
• Collect and analyze customer feedback to drive product improvements and inform internal teams (R&D, Product, Engineering).
• Use dashboards and reporting tools to monitor sensor performance and fuel data accuracy; proactively flag anomalies and address issues.
• Work closely with Sales, Product Management, and Technical Support teams to deliver a seamless customer experience.
• Maintain detailed records of support cases, customer configurations, and best practices for future reference.

Requirements

• Bachelor’s degree in engineering, electronics, mechanical engineering, information technology, or a related field.

• 3+ years of experience in a customer-facing role within telematics, IoT, or automotive hardware support.
• Excellent communication and interpersonal skills; ability to explain technical concepts to non-technical stakeholders.
• Proactive mindset with a focus on problem-solving and customer satisfaction.
• Ability to travel occasionally to customer sites for installations or escalated support.