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Group Manager - Transactional Quality -Mumbai - Plant 10/11 - (FNA) - REF64049Z

5 years

0 Lacs

Mumbai Metropolitan Region

Posted:2 days ago| Platform: Linkedin logo

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Skills Required

management technology analytics manufacturing shipping logistics healthcare spectrum finance accounting procurement collaborative vision compliance drive sampling lean sigma support audits analyze data metrics reports monitoring coaching certifications communication presentation service

Work Mode

On-site

Job Type

Full Time

Job Description

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
  • Lead a team of 8 to 10 Quality Analysts & Managers AM or DM.
  • Develop, implement, and maintain quality assurance processes and procedures for transactional operations.
  • Ensure compliance with ISO 9001:2015 QMS standard requirements.
  • Monitor and evaluate the quality of transactional processes.
  • Drive sampling methodologies, must have good problem solving, decision making & analytical skills.
  • Identifying areas for improvement and run lean Six Sigma projects to drive continuous improvement.
  • Drive ideation within teams.
  • Lead and mentor a team of quality analysts and inspectors, providing guidance and support to ensure high performance and professional growth.
  • Collaborate with cross-functional teams to address quality issues and implement effective solutions.
  • Conduct regular audits and reviews of transactional processes to ensure compliance with internal and external standards and regulations.
  • Analyze quality data and performance metrics to identify trends, patterns, and opportunities for improvement.
  • Prepare and present quality reports and updates to senior management, highlighting key achievements and areas of concern.
  • Stay current with industry’s best practices and emerging trends in quality management.
  • Achieve and exceed SLA targets by closely monitoring and managing quality metrics.
  • Own business / operational metrics for operations shop, be gatekeeper of metrics
  • Provide effective coaching and constructive feedback to subordinates.

Qualifications

  • Any Graduate/PG/MBA.
  • Knowledge of finance and accounting with expertise in AP - Procure to Pay / AR - Order to Cash / GL - Record to Report.
  • Minimum of 5 - 8 years of experience in quality management, with a focus on transactional quality.
  • Strong knowledge of quality management principles, methodologies, and tools.
  • Knowledge ISO 9001:2015 standard preferred.
  • Green Belt trained / certified and any other Lean certifications will be an added advantage.
  • Good analytical skills with attention to detail and problem-solving abilities.
  • Strong communication and presentation skills.
  • Customer service orientation and strong interpersonal skills.

Additional Information

  • Transactional Quality Role
  • Role: - Team Role
  • Shifts: - UK shifts –Monday to Friday

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