Graduate Trainee - Sales & Marketing

• Job Title:

  Graduate Trainee - Sales & Marketing

• Reporting to:

  Branch Manager

• Location:

  Vadodara

• Minimum Qualification:

  Any
  Graduation

• Targeted industry:

  Logistics/supply chain

• Division:

  NVOCC

• Department:

  Sales & Marketing

Roles & Responsibilities:

Sales and Customer Acquisition:

• To increase client database as much as possible
• To add immediate volume and revenue with the experience he has gained
• To sell all products like import LCL, FCL & Export LCL, FCL etc., if advised
• To focus more on trade lane developments with the support of the team
• Monitor and follow up on the sales calls made and ensure the business is generated
• from the same
• Ensuring proper service levels is rendered to the existing clients to have their continuous
• support
• Make the best use of securing business from the new clients through sales calls
• Prepare daily call report & update in the CRM package
• Prepare monthly sales planning projection to achieve the goals
• To review monthly performance as per the sales plan and prepare and submit

a report in the structured format

• Monitor market information about competitors
• Keeping close check on outstanding statements & ensure collections on time
• Ensuring proper commitment is gained from the client in terms of credit
• Keeping the outstanding below 60 days as per the policy of the company
• Negotiate better ocean freight from agents/Liners

Client Management :

• Develop and nurture professional and personal relationships with key resource and

1. touch points across assigned client base: engagement to facilitate and ensure client

• satisfaction, business retention and opportunity development
• Via client engagement tactics consistently strive to create top-of-mind awareness
• and identity for the CFS
• Maintain excellent customer relationship and provide customer service support
• including customer feedback on services etc.
• Visit Customers on regular basis, discuss and understand their requirement,
• finalize commercials and conclude the business
• Visit each assigned client at a frequency determined by and consistent with
• business value and potential
• Formally and immediately notify each client of any developments, circumstances
• or incidences likely to impact their business
• Apply commercial judgment to identify and convert cross-selling opportunities
• Ensure client rebate is as per stipulated guidelines by the CFS management
• Implement and monitor CRM program for respective clients

Meeting existing individual targets LCL / FCL:

• To take care of all clients
• Give Sales Coordinator / Documentation all rate quotations
• To provide after sales support to international forwarder clients
• To visit top 10 clients at least once a month
• To ensure payments are received from the customers in time within the credit period
• To ensure B/L’s are released on timely basis
• To ensure FAC’s and Brokerages are paid on time
• If required involve top management to gain support of the client
• Ensure that the profile of these clients are available with sales co-ordinators and give a copy of plan so that they can be contacted on a daily / alternate basis
• Conducting informal meets with prospective clients on a fortnightly basis
• To increase client base by soliciting new clients and develop 5 new clients every quarter
• Prepare the weekly call plan for the coordinator on the basis sales calls planned and executed
• Monitor and follow up on the calls made by the coordinator and ensure the business is generated from the same
• Prepare a mailing list of all clients and keep them updated on any developments in our Trade
• Ensuring proper service levels is rendered to the existing clients to have their continuous support
• Make the best use of securing business from the new clients through calls
• Taking reference from friends and known people about organizations who have business but not supporting us
• Keeping close vigil on Log sheet maintained by the Sales Co-coordinator to ensure proper information is being provided to the clients
• Prepare daily call report and handover to the Co – coordinator for follow – up
• Prepare weekly sales call plan and follow it
• Prepare monthly sales plan to achieve the Goals as per MBR
• To review monthly performance as per the Sales plan and prepare and submit a report in the structured format

Monitor Outstanding:

• Keeping close check on outstanding statements
• Ensuring that a proper reminder for the payments is sent to the clients who have exceeded their credit limit
• Ensuring proper outstanding statement is sent to the clients on a regular basis
• Taking appropriate action for those clients who have defaulted in their payment terms or exceeded their credit limits
• Ensuring proper commitment is gained from the client in terms of credit
• Keeping the Outstanding as per the policy of the Company
• Development of New Clients
• Achievement of Budgeted targets for self/ team
• Keeping self updated with the market information and knowledge about the trade
• Keeping outstanding under control

Desired Candidate’s Profile:

Skills:

• Should have good communication skills and positive attitude
• Should be able to contribute in generating revenue and meet the set target individually
• Should be flexible to travel across PAN India