General Manager Operations

About Company:

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 600+ clients with the help of our 60,000+ employees.

• Responsible for management and coordination of operations across PTP, OTC and RTR towers in the capacity of an SDL – Experience in Travel vertical and working knowledge of Tableau is an added advantag
• eDrive SLA delivery across all processes, transformation initiatives, quality and general administration for a key F&A client
• Responsible for client management, manage communication with them aiming at building excellent relationships in a high visibility account - ability to not only work under pressure but perform in those circumstance
• Responsible for team management and people development; Support learning and development initiatives; Build cross-functional team
• Support farming and new business initiative
• P&L accountability – manage P&L for assigned account/portfolio, meet and exceed financial goal
• Collaborating with other internal teams on various initiatives /projects/tasks requiring assigned account participation.

Competencies/ Skill Required:

• In depth F&A operations management with core industry domain experience – Preference towards PTP domain in the travel
• Ability to influence leadership, work with people and drive towards common solutions and issue resolution

• Proven business acumen, with experience of managing large teams (200+)

• Ability to liaise with different departments and business owners as require
• Coaching skills; coaching operation leaders and teams enabling them to deliver on their operational goal
• Excellent communication and presentation skills
• Good numerical and analytical ability

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