General Manager Operations

About The Clarks Hotels & Resorts:

The Clarks Hotels & Resorts is a leading hospitality brand renowned for delivering exceptional guest experiences across its diverse portfolio of hotels and resorts. With a commitment to excellence and a passion for hospitality, we strive to create memorable stays for our guests while fostering a positive work environment for our team members.

Position Overview:

As the General Manager of Operations at The Clarks Hotels & Resorts, you will oversee multiple properties' operational performance and efficiency within a designated area. You will work closely with the executive leadership team to ensure alignment with company standards, policies, and objectives while driving excellence in guest satisfaction, revenue generation, and operational effectiveness across all properties.

Key Responsibilities:

1. Strategic Leadership:

  - Develop and implement strategic plans to achieve operational objectives, enhance guest satisfaction, and drive revenue growth.

  - Provide visionary leadership to property managers and operational teams, fostering a culture of accountability, innovation, and continuous improvement.

2. Operational Excellence:

  - Oversee the day-to-day operations of assigned properties, ensuring adherence to brand standards, operational procedures, and regulatory requirements.

  - Monitor key performance indicators (KPIs) and operational metrics to identify areas for improvement and implement corrective actions as needed.

  - Conduct regular property inspections and audits to promptly maintain quality standards and address operational issues.

3. Guest Experience:

  - Champion a guest-centric approach to hospitality, focusing on delivering exceptional service and personalized guest experiences.

  - Monitor guest feedback and reviews and collaborate with property teams to implement initiatives for enhancing guest satisfaction and loyalty.

4. Financial Management:

  - Collaborate with the finance department to develop and manage annual operating budgets for assigned properties, ensuring alignment with financial goals and objectives.

  - Analyze financial performance data, identify revenue opportunities, and implement cost-control measures to optimize profitability.

5. Team Development:

  - Recruit, train, and mentor property managers and operational teams, fostering a culture of professional growth, teamwork, and excellence.

  - Conduct regular performance evaluations, provide constructive feedback, and support career development initiatives for team members.

Qualifications:

- Bachelor's degree in Hospitality Management, Business Administration, or a related field; Master's degree preferred.

- Minimum of 18-20 years of progressive experience in hospitality management, with at least 5 years in a regional or multi-property leadership role.

- Proven track record of successfully managing and optimizing operations within the hospitality industry.

- Strong leadership skills with the ability to inspire and motivate teams to achieve excellence.

- Excellent communication, interpersonal, and problem-solving abilities.

- Proficiency in financial analysis, budgeting, and revenue management.

- Thorough understanding of hotel operations, industry trends, and best practices.