General Manager Operations

The role at WNS (Holdings) Limited involves managing and coordinating operations across PTP, OTC, and RTR towers in the capacity of an SDL. Experience in the Travel vertical and working knowledge of Tableau is an added advantage. The job entails driving SLA delivery across all processes, transformation initiatives, quality, and general administration for a key F&A client. In addition to client management, the position requires managing communication to build excellent relationships in a high visibility account. The ideal candidate should be able to work under pressure and perform effectively in demanding circumstances. Responsibilities also include team management, people development, support for learning and development initiatives, and building a cross-functional team. The role involves supporting farming and new business initiatives, as well as P&L accountability for the assigned account/portfolio to meet and exceed financial goals. Collaboration with other internal teams on various initiatives, projects, and tasks requiring assigned account participation is crucial. The competencies and skills required for this role include in-depth F&A operations management with core industry domain experience, preferably in the PTP domain within the travel sector. The candidate should possess the ability to influence leadership, work with people, and drive towards common solutions and issue resolution. Proven business acumen is essential, with experience in managing large teams of 200+. The role also demands the ability to liaise with different departments and business owners as required, along with coaching skills to enable operational leaders and teams to achieve their goals. Excellent communication, presentation skills, as well as good numerical and analytical abilities are also necessary for this position.,