End User Computing Specialist

About The Role

Key Responsibilities

• End User Device Management : Oversee the comprehensive management of enterprise-level end-user devices, including deployment, configuration, and lifecycle management for both Windows and macOS environments.
• Application Patch Management : Design and implement robust strategies for application patch management, ensuring all software is up-to-date and vulnerabilities are promptly addressed.
• Fleet Health Checkups : Conduct regular and thorough fleet health checkups utilizing advanced tools such as Nexthink, Axonius, JumpCloud, Automox, CyberArk EPM, and DataDog to identify and remediate potential issues proactively.
• Performance Optimization : Focus on ensuring optimal device performance across the entire fleet, implementing measures to enhance user experience and productivity.
• Security Compliance : Drive and maintain stringent security compliance across all end-user -devices, adhering to industry best practices and internal policies.
• Dashboard Development & Reporting : Build insightful and actionable dashboards using data from various EUC tools to provide clear visibility into device health, performance, and security posture.
• Proactive IT Operations : Utilize data and insights to drive proactive IT operations, anticipating and addressing issues before they impact end-users.
• Troubleshooting & Support : Provide expert-level support and troubleshooting for complex end-user computing issues.
  

Requirements

• Minimum of 5+ years of hands-on experience in End User Computing (EUC) and enterprise device management.
• Proven expertise in managing large-scale Windows and macOS environments.
• Extensive experience with Application Patch Management strategies and tools.
• Demonstrable experience with EUC management tools such as Nexthink, Axonius, JumpCloud, Automox, CyberArk EPM, and DataDog.
• Strong understanding of device performance optimization and security best practices.
• Ability to build and interpret data-driven dashboards for IT operational insights.
• Excellent problem-solving, analytical, and troubleshooting skills.
• Highly detail-oriented with a passion for optimizing end-user technology.
• Strong communication and interpersonal skills, with the ability to collaborate effectively in a remote team environment.