7946 Enablement Jobs - Page 11

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world. Are you passionate about leveraging technology to automate and transform business processes? Do you have a deep understanding of test automation and a desire to drive innovation in enterprise systems? If so, the Tech@Lilly Enterprise Test Automation team invites you to apply for the role of Test Automation Lead. As a Test Automation Lead, you will be responsible for driving the quality and reliability of automation solutions across the enterprise. In this role, you will work closely with Engineers and cross-functional teams throughout the full application lifecycle—ensuring that systems are thoroughly tested, resilient, and aligned with business needs from development through to production. Are you innovative and curious about new technology that can make business processes easier and more efficient? Come join our team! Automation in Software Testing Lilly’s mission is to develop and maintain software products that meet the needs and requirements of both our internal and external customers. This typically involves a combination of activities such as gathering and analyzing user requirements, designing, and implementing software solutions, testing and debugging code, and maintaining and improving the performance and reliability of the software over time. The goal of software engineering at Lilly is to create high-quality, reliable, and effective software utilizing cutting edge methodologies and integrations to solve Lilly’s real-world problems and provide value to our customers. At Lilly, our Technology Enablement initiatives—particularly within the Enterprise Test Automation Centre of Excellence (TACoE) —are designed to leverage modern tools and practices to enhance the quality, speed, and reliability of software delivery. We are committed to embedding automated testing into the core of our engineering processes, enabling innovation, reducing manual effort, and delivering sustainable value to our operations and customers. As a Test Automation Lead within Lilly’s Enterprise Test Automation Centre of Excellence , you will play a critical role in driving quality and efficiency across our software delivery lifecycle. You will lead testing efforts across multiple projects, champion an automation-first approach, and ensure robust test strategies are implemented to support our enterprise technology initiatives. This role requires a strong blend of leadership, technical expertise, and a deep understanding of modern testing practices, particularly within regulated environments like healthcare and pharmaceuticals. Key Responsibilities Collaborate with a team of testers to plan, design, and execute comprehensive testing strategies and test plans across various Tech@Lilly projects. Champion and implement an automation-first approach in test execution strategies. Influence and guide stakeholders on test automation best practices and quality standards. Design and maintain independent test cases for newly developed applications. Provide actionable feedback to developers on automated testing strategies, design improvements, and patches. Conduct system load and performance tests for new products and features. Collaborate with quality representatives to document and maintain quality processes. Create and maintain Test Plans and Test Strategies aligned with project goals. Drive improvements in functionality, design, and usability of new software products. Conduct automated tests to ensure software is reliable, secure, and fit for purpose. Analyze software and systems to identify risks and prevent defects. Identify, document, and track bugs through resolution. Stay current with compliance documentation and apply relevant standards to testing activities. Apply validation practices and documentation standards across projects. Continuously upskill and adopt the latest advancements in testing tools and methodologies. Implement Shift Left strategies to integrate testing early in the development lifecycle. Qualifications 8+ years of experience as a Software Tester or Test Lead. Strong analytical and problem-solving skills. Solid understanding of the Software Development Lifecycle (SDLC). Experience with Agile methodologies and tools such as Jira. Familiarity with cloud platforms and their testing requirements. Extensive hands-on experience with JavaScript testing frameworks such as Cypress and Playwright. Proficiency in BDD frameworks, particularly Cucumber. Experience with API testing and performance testing tools such as k6, LoadRunner, and JMeter. Knowledge of DevOps practices and tools for CI/CD. Experience across various testing types: functional, integration, regression, mobile, data, cross-platform, component, security, and UI/UX. Understanding of compliance and documentation processes in the healthcare/pharma industry. Familiarity with change control processes, including CAPA management. Excellent communication and collaboration skills for working with cross-functional teams. Preferred Skills Experience with security testing and awareness of common vulnerabilities. Familiar with database testing and SQL scripting for data validation. Understanding of authentication and identity protocols such as OAuth and OpenID Connect. Experience with accessibility testing standards and tools. Exposure to AI-powered testing tools such as Mabl, TestComplete, or Applitools Experience in Python scripting for automation and testing tasks Expertise in mobile application testing across both iOS and Android platforms, with hands-on experience using tools like Appium and implementing industry best practices. Familiar with AWS services Familiar with Power BI reporting Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response. Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status. #WeAreLilly

Sumo Logic is looking for an experienced Senior Product Manager II to spearhead our Integration initiatives for Observability and Security. IIn this position, you will collaborate closely with integration partners, engineering, data science, sales, and marketing teams to establish and implement a strategic vision that elevates our log analytics and security platform, equipping our customers with robust tools for gaining insights and driving informed actions. Responsibilities Defining the vision, strategy, and roadmap for our integration and app catalog capabilities, ensuring they are intuitive, scalable, and aligned with customer needs and industry standards. Collaborating with cross-functional teams to gather requirements and develop a deep understanding of customer use cases, ensuring that our logs experience delivers significant value. Leading the design and implementation of user-centric log query and security integration features that enable customers to easily access, analyze, and visualize log data for improved decision-making. Conducting market research and competitive analysis to identify trends and opportunities in log management, using insights to inform product development and positioning. Establishing and tracking key performance indicators (KPIs) to measure the success of logs ingest and query features, leveraging data to drive continuous improvement. Engaging with key customers and stakeholders to solicit feedback and validate product concepts, ensuring alignment with market needs and user expectations. Participating in go-to-market strategies by collaborating with product marketing and sales teams to effectively communicate the value of our log management capabilities. Developing sales enablement materials, including whitepapers, blogs, presentations, and product demos to showcase our logs ingest and query features, helping customers understand their value. Capturing market and competitive intelligence to inform the platform direction and ensure our log management capabilities remain competitive and relevant. Required Qualifications And Skills 6+ years of experience in product management, with a strong focus on integrations, technical partnerships, app catalogs, observability and security. Proven expertise in log analytics within observability and security, with a strong understanding of best practices for log data ingestion, processing, and querying. Experience working directly with technical engineering teams and in a matrixed Product Management team environment. An ability to navigate complex decision-making and effectively communicate across teams will be critical to success. Demonstrable ability to work effectively with both, technical and business leaders Understanding and ability to define technical specifications, write high-level documents, and interpret observability, security and compliance requirements into concrete product requirements Experience with user experience (UX) design principles and methodologies, with a proven track record of delivering intuitive and engaging user interfaces for log management tools. Strong analytical skills, with a focus on data-driven decision-making to inform product strategy, prioritization, and the measurement of feature effectiveness and user experiences. Excellent communication skills, both written and verbal, with a proven ability to engage effectively with customers and cross-functional teams. A bachelor's degree in Computer Science, Engineering, or a related field; an MBA is a plus. About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Sumo Logic is seeking an experienced Senior Product Manager to join our Security product team and lead the development of our market leading Security Operations and Log Analytics platform. You will work closely with engineering, product management teams, sales, and marketing to create intuitive, data-driven feature enhancements to our platform that empower our users to gain insights. Responsibilities Defining the vision, strategy, and roadmap for an exceptional user experience and innovative Threat Detection and Response features that drive customer engagement and satisfaction across our platform. Collaborating with customers and stakeholders to gather and analyze user feedback, use cases, and requirements to ensure we meet their needs while enhancing the overall platform user experience. Maintaining a detailed product roadmap supported by data analysis and competitive positioning to prioritize features and enhancements effectively. Working with cross-functional teams to identify and gather platform requirements that enhance user experience and dashboard functionalities. Representing the voice of the customer to product engineering teams and executives, ensuring user needs are at the forefront of product development. Partnering with engineering teams to ensure our dashboarding solutions are scalable, reliable, and performant, making prioritization decisions as necessary. Contributing to go-to-market strategies, collaborating with product marketing and sales to effectively communicate the value of our user experience and dashboarding capabilities. Developing sales enablement materials, including whitepapers, blogs, presentations, and product demos to showcase our dashboarding features. Required Qualifications And Skills 5+ years of experience in product management, preferably with a focus on cybersecurity, and a proven track record of success in execution Strong understanding of security operations technologies (SIEM, SOAR, XDR, Threat Intelligence) Experience in working with B2B SaaS products and the ability to navigate complex decision-making environments. Excellent communication skills, both written and verbal, with a proven track record of effectively engaging with customers and cross-functional teams. A data-driven mindset, with the ability to use analytics to inform product decisions and prioritize development efforts. Bachelor's degree in Computer Science, Engineering, or a related field; an MBA is a plus. About Us Sumo Logic, Inc. empowers the people who power modern, digital business. Sumo Logic enables customers to deliver reliable and secure cloud-native applications through its Sumo Logic SaaS Analytics Log Platform, which helps practitioners and developers ensure application reliability, secure and protect against modern security threats, and gain insights into their cloud infrastructures. Customers worldwide rely on Sumo Logic to get powerful real-time analytics and insights across observability and security solutions for their cloud-native applications. For more information, visit www.sumologic.com. Sumo Logic Privacy Policy. Employees will be responsible for complying with applicable federal privacy laws and regulations, as well as organizational policies related to data protection.

Entity: Technology Job Family Group: IT&S Group Job Description: You will work with You will join the Product & Projects discipline whose remit is to help bring customer centricity, innovation, commercial value and pace as bp seeks to use technology to drive differentiation for our brand for both customers & shareholders. The team will strive to build a dynamic and inspiring environment where our people are not only hired but also nurtured to their fullest potential. The team will develop, train & provide ground breaking standards, innovative tools, and a vibrant culture of support, to empower employees in the technology organization to soar to new heights, revolutionizing customer focus and driving global success. This is more than a discipline; it's a movement towards a brighter, more agile future. Let me tell you about the role This is a critical role held within the team, responsible for building service design capability within our Indian hub and across other global teams, driving excellence in design practices, fostering talent development, and ensuring alignment with business and customer needs. This person will set the vision for service design capabilities, define best practices, and establish frameworks that enable teams to deliver high-quality, user-centered solutions. This role involves mentoring and upskilling designers, recruiting top talent, and cultivating a culture of innovation and collaboration. The Capability Lead also partners closely with product, engineering, and business leaders to integrate design strategy into broader organizational goals, ensuring scalability and consistency across global markets. Additionally, they stay ahead of industry trends, advocate for design maturity, and champion the value of design within the enterprise. What you will deliver Service design frameworks & standards: Develop, document, and maintain service design methodologies, playbooks, and best practices to ensure consistency and scalability across the enterprise. Capability development & training: Establish training programs, coaching, and career development pathways to enhance service design expertise within the organization. Service blueprints & customer journey maps: Lead the creation and refinement of service blueprints and end-to-end customer journey mapping to improve cross-functional alignment and service delivery. Tooling & iInfrastructure: Define and implement service design tools, research methodologies, and collaboration platforms to enhance efficiency and effectiveness. Cross-functional collaboration & integration: Work closely with product, business, operations, and technology teams to ensure service design principles are embedded into decision-making and execution. Measurement & impact assessment: Establish KPIs and measurement frameworks to track the effectiveness of service design initiatives and their contribution to business and customer outcomes. Thought leadership & advocacy: Champion service design within the organization, educating stakeholders on its value and driving a culture of human-centered design and continuous improvement. Community & culture building: Foster a strong internal service design community through events, knowledge-sharing initiatives, and cross-team collaboration. What you’ll need to be successful (experience and qualifications) Bachelor’s degree in Design, Human-Computer Interaction, or a related field, or equivalent experience. Experience as a Service Designer or similar role. Strong understanding of user-centered design principles. Proficiency in service blueprinting and journey mapping. Excellent communication and teamwork skills. Ability to work optimally in a cross-functional team environment. Experience with prototyping and testing service concepts. Strong analytical and problem-solving skills Familiarity with AI tools and technologies, including understanding how AI can positively impact the field of service design. The Service Designer at this level is capable of independently seeing an initiative through to the end, applying technical and practical knowledge to solve problems. They can conduct user research and analyze findings to inform decisions, develop service blueprints with moderate complexity, and contribute meaningfully to cross-functional collaboration. They are skillful at navigating organizational complexity and encouraging cross-functional collaboration. About Bp bp is a global energy business with a purpose to reimagine energy for people and our planet. We aim to be a very different kind of energy company by 2030, helping the world reach net zero and improving people’s lives. We are committed to creating a diverse and inclusive environment where everyone can thrive. Join bp and become part of the team building our future! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Negligible travel should be expected with this role Relocation Assistance: This role is eligible for relocation within country Remote Type: This position is a hybrid of office/remote working Skills: Agility core practices, Agility core practices, API and platform design, Benefits Management, Business Analysis, Business modelling, Client Counseling, Cloud Platforms, Configuration management and release, Data Analysis, Data design, Data Management, Demand Management, Design Thinking, Dialogue enablement, Digital innovation, Digital Product Management, Employee Experience, Empowering Others, Facilitation, Influencing, Long Term Planning, Managing change, Marketing strategy, Measurement and metrics {+ 5 more} Legal Disclaimer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, socioeconomic status, neurodiversity/neurocognitive functioning, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Why Join HYCU? HYCU is the fastest-growing leader in the multi-cloud and SaaS data protection as a service industry. By bringing true SaaS-based data backup and recovery to on-premises, cloud-native, and SaaS IT environments, the company provides unrivaled data protection, migration, disaster recovery, and ransomware protection to thousands of companies worldwide. The company's award-winning R-Cloud platform eliminates complexity, risk, and the high cost of legacy-based solutions, providing data protection simplicity to make it the #1 SaaS Data Protection platform. With an industry leading NPS score of 91, HYCU has raised $140M in VC funding to date and is based in Boston, Mass. Learn more at www.hycu.com. About the Role We’re looking for a Sales Operations Manager who’s excited to optimize our Go-To-Market (GTM) operations and help drive data-informed decisions across Sales, Marketing, Customer Success, and more. This role is hands-on and high-impact perfect for someone who thrives in systems, loves solving problems with data, and wants to make a visible impact on revenue growth and operational efficiency. You’ll report into the Sr. Director of Sales Operations and support core GTM systems such as Salesforce, Clari, Salesloft, ZoomInfo, and more. You'll work cross-functionally to improve workflows, enforce data standards, support territory design, and build dashboards that enable GTM performance and insight at scale. Location: Belgrade, Serbia (Hybrid Office) Bangalore, India (Hybrid Office) What You’ll Do: Data Management & Reporting Build and maintain reporting and dashboards to provide visibility into pipeline health, sales activity, quota performance, and conversion trends, helping identify risks and opportunities. Support the end-to-end forecasting process in partnership with Sales Leadership ensuring alignment on methodology, cadence, and forecast accuracy. Conduct regular audits to ensure data accuracy, system integrity, and sales process compliance. Support territory and quota planning, account segmentation, and rep assignments. Drive process improvements around CRM hygiene and forecast data quality. Sales Process & Enablement Assist with lead and opportunity routing logic to ensure speed-to-lead and ownership clarity. Help operationalize planning cycles and document process changes and best practices. Support sales enablement by managing Sales Operations tools and partnering with Sales Leadership on training and enablement initiatives. Assist with change management and training initiatives for new tools, features, and processes. Systems & Tools Support Support Salesforce administration (user setup, reports, dashboards, layouts, deduplication). Assist in the optimization of core GTM tools: Clari, Salesloft, ZoomInfo, DealHub, etc. What We’re Looking For: Bachelor's degree required; Salesforce Admin Certification strongly preferred. 5+ years of experience in high-growth SaaS sales operations or GTM systems function. Experience supporting large-scale GTM planning cycles (territories, quotas, segmentation). Exposure to CPQ tools and revenue intelligence platforms like Clari. Strong analytical skills with experience building dashboards in Salesforce and Excel Detail-oriented, with a passion for operational excellence and scalable processes. Comfortable in a high-growth, high-change environment and capable of balancing multiple projects simultaneously. Who We Are: Our Core Values: Authenticity , Grit and Empathy are at the heart of everything we do at HYCU. All of us at HYCU take ownership in shaping and contributing to our culture. We pride ourselves in developing an inclusive and diverse company that supports our employees and customers to do extraordinary things. The following is how we approach each Core Value: Authenticity – To be authentic means to be who we are and do it well. Focus your energy on being who YOU are. Be true to yourself. Authenticity also extends to our products. Understanding where we are truly the best fit for our customers and when we are not. And finally, authenticity in relationships: ensuring that we are honest and do what we say we’re going to do. Grit – To win we need to want it. Every team member needs to be able to jump in and help at every turn. Whether it’s staying late to help a colleague or customer or finding a better process and making sure it’s communicated cross-functionally. You just have to do it and love it…and never stop trying. Empathy – We need to care about each other, about our clients, about our business, and about the world around us. That might seem like a tall order, but if we don’t live in a constant state of empathy, if we don’t strive to truly put ourselves in another person’s shoes, we cannot truly serve the market. "We are at our best when we stay true to our Core Values."~ Simon Taylor, CEO What We Offer: Come work for one of CRN’s “Cloud 100 Companies for 2025”. At HYCU you’ll have the opportunity to build your career with a “Visionary” B2B SaaS company from Gartner’s Magic Quadrant for Enterprise BackUp. HYCU provides an excellent benefits package including Medical insurance, generous time off, and more. We offer career development programs and an inclusive global culture. All our employees participate in our equity program.

At Infobip, we dream big. We value creativity, persistence, and innovation, passionately believing that it is through teamwork that we can all reach greater heights. Since 2006, we have been innovating at the edge of technological possibilities and are now shaping global communications of the future. Through 75+ offices on six continents, Infobip’s platform is used by almost 80% of the population, making it the largest network of its kind and the only full-stack cloud communication platform globally. Join us on our mission to create life-changing interactions between humans and online services with new and unseen solutions. The Customer Support Team Lead focuses on coordinating the daily activities and operations of the customer support team. This role involves overseeing the day-to-day management of the team, ensuring efficient handling of post-sales support and technical issue resolution. The Team Lead is expected to ensure consistent delivery of great customer experience by working directly with customers to address their needs and collaborating closely with internal teams to resolve issues. Key responsibilities include managing team resources, coordinating tasks, and supporting team members' growth through available HR practices. Also responsible for maintaining high levels of engagement and retention within the team, ensuring that the team's culture aligns with the core principles of going the extra mile, understanding the customer, and prioritizing customer ownership. Effective Technical Support Delivery Plan and coordinate operational activities and tasks on team level having in mind customer’s need and Infobip business strategy. Propose and execute decisions in challenging and/or high-impact situations Ensure that responses to customer queries are delivered in a timely and accurate way in line with SLA Participate in any Shift Lead Activities that include but not limited to: Assisting with day-to-day operations through individual consultancy, review of the tickets and actual activities on them, queue monitoring and other tasks indicated in the Shift Lead Way of Work Resolve internal & external escalations and highly impactful/critical customer cases by directly working on them Scale information about all the changes & novelties needed for successful execution of the tasks Actively participate in all quality assurance related activities and leverage them for team enablement Ensure High Customer Satisfaction and Advocacy Ensure a consistently high level of customer satisfaction as measured through various Customer Satisfaction scoring methodologies (TCSAT, VoC) Ensure Agent verbal and written communication is in tune with our Strategy pillars in day-to-day communication Manage relationship with technical and business teams on customer side Cooperate & build relationships with internal stakeholders to ensure great customer experience Lead And Manage High-Performing Customer Support Team Ensure that daily tasks and projects are efficiently coordinated among team members, maintaining a balanced workload and achieving set objectives Hire, train and manage team of new and experienced resources to fulfill business objectives Oversee the quality of team output, ensuring that work meets the company’s standards and adheres to its values and principles. Ensure team members are having constant knowledge upskilling through mentoring, training and constant usage of available enablement materials Build a highly engaged and self-motivated team to ensure retention Make sure team members have opportunities to grow and develop themselves both within and outside of the department, while building constant successors for the key roles and knowledge Regularly share important company & functional updates with the team to ensure a clear understanding of goals Build team’s expertise and confidence in technical and customer related operations Motivate team to create support related technical documentation, customer details and know-how, and share with all the teams and technical community Handle day-to-day team management tasks (vacation scheduling, expense reports, time entry, etc.) Infobip employees are people with diverse backgrounds, characteristics, and experiences that share the same passion and talent that helps us achieve our mission. That's why Infobip is committed to creating a diverse workplace and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status, or any other part of one's identity.

Onlilo Technologies LLP is seeking a capable and detail-oriented Digital Marketing Specialist to lead the creation, execution, and optimization of our digital marketing activities . This role also holds responsibility for creating high-quality product data sheets, brochures, and technical sales collateral that clearly communicate the value and specifications of our technical solutions. This position requires a marketing professional who can distil complex technical content into compelling and compliant customer-facing materials. You will work closely with product development, engineering, sales, and leadership teams to ensure our digital presence and product documentation are accurate, consistent, and aligned with brand standards. ⸻ Key Responsibilities Digital Marketing Execution Plan, execute, and report on digital marketing campaigns (email, SEO/SEM, social media, and paid ads) Maintain and optimise company websites for both organic and campaign-driven traffic Implement marketing automation workflows for lead generation and nurturing Product Collateral Development Create and update product data sheets, installation guides, technical brochures, and project case studies Translate engineering specifications into clear, benefit-driven content for use by customers, consultants, and contractors Collaborate with technical teams to ensure all documentation complies with industry standards (e.g. AS/NZS, TGA, ISO) Content Management & Brand Messaging Develop a content calendar supporting new product launches, campaigns, and seasonal promotions Ensure consistent tone, visual identity, and terminology across all digital and printed materials Draft and edit blog articles, news updates, and social posts aligned to industry trends and customer needs Sales Enablement & Internal Support Work with the sales team to create tailored presentations, tender support documents, and proposal templates Manage and maintain a structured digital asset library, ensuring all documents are up-to-date and version-controlled Support trade shows, customer events, and product training sessions with branded marketing materials ⸻ Skills & Experience ✅ Required: 1+ years in a digital marketing or content-focused role within a technical, B2B, medical or electrical environment Proven experience developing professional-grade product documentation and brochures Strong copywriting and editing skills, particularly for technical or compliance-heavy content Excellent stakeholder collaboration and project management ability ➕ Preferred: Understanding of healthcare or electrical safety standards and documentation (e.g. AS/NZS 3003, ISO 13485, TGA requirements) Previous work experience in medical devices, hospital infrastructure, electrical engineering, or healthcare environments ⸻ Salary as per market standards. Job Types: Full-time, Permanent Benefits: Paid time off Schedule: Day shift Ability to commute/relocate: Palarivattom, Kochi, Kerala: Reliably commute or planning to relocate before starting work (Required) Experience: Digital marketing: 1 year (Preferred) Work Location: In person

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview As a Strategic Sourcing Lead, you will support and manage end-to-end procurement operations, contract lifecycle management, vendor governance, and cost optimization initiatives. You will collaborate with global stakeholders to ensure efficient sourcing processes, compliance with internal policies, and delivery of commercial value. Key Responsibilities Contract Management Maintain and update the contracts repository with appropriate metadata and parent-child linkages. Validate and ensure contract execution; coordinate issue resolution across sourcing, risk, vendor, and business teams. Support contract transitions and tool migrations. Understand and review various contractual documents (e.g., MSAs, NDAs, work orders, amendments). Collaborate with legal and compliance teams to uphold business controls. Process Enablement & Tools Assist teams in locating, uploading, and retrieving documentation across internal tools. Support ad-hoc contract administration projects and tool transitions. Utilize ERP systems (preferably Netsuite) to manage full Procure-to-Pay (P2P) lifecycle: vendor onboarding, PO creation, invoice handling, and payment. Drive efficiency in purchase order/contract processing, data analysis, catalog, and vendor management. Strategic Sourcing & Vendor Management Lead high-level sourcing efforts across top spend categories, including those with multi-site or global relevance. Negotiate cost structures to drive cost savings and risk mitigation. Contribute to the development of spend category strategies. Oversee vendor performance and relationship management to ensure value delivery and compliance. Analyze commercial terms to secure value for money and minimize risk exposure. Collaboration & Execution Work with cross-functional teams (legal, finance, compliance, operations) across geographies. Manage multiple priorities and projects with attention to timelines and quality. Adapt to changing business needs and market dynamics with a proactive, process-driven approach. Qualifications BA/BS degree 5+ years of related experience Experience with Netsuite & Coupa (or other ERP systems) Experience working with contract documents such as Statements of Work, Master Service Agreements, Amendments etc Ability to take initiative, work flexibly, and collaborate with cross functional partners Goal oriented team player Ability to see the big picture and work with a team to prioritize requests Strong customer service focus, written and verbal communication skills, and attention to detail Ability to learn quickly in a dynamic environment Ability to provide support to global teams and collaborate across time zones Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies -- from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM). Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services. Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship. Job Description Role Overview As a Strategic Sourcing Lead, you will support and manage end-to-end procurement operations, contract lifecycle management, vendor governance, and cost optimization initiatives. You will collaborate with global stakeholders to ensure efficient sourcing processes, compliance with internal policies, and delivery of commercial value. Key Responsibilities Contract Management Maintain and update the contracts repository with appropriate metadata and parent-child linkages. Validate and ensure contract execution; coordinate issue resolution across sourcing, risk, vendor, and business teams. Support contract transitions and tool migrations. Understand and review various contractual documents (e.g., MSAs, NDAs, work orders, amendments). Collaborate with legal and compliance teams to uphold business controls. Process Enablement & Tools Assist teams in locating, uploading, and retrieving documentation across internal tools. Support ad-hoc contract administration projects and tool transitions. Utilize ERP systems (preferably Netsuite) to manage full Procure-to-Pay (P2P) lifecycle: vendor onboarding, PO creation, invoice handling, and payment. Drive efficiency in purchase order/contract processing, data analysis, catalog, and vendor management. Strategic Sourcing & Vendor Management Lead high-level sourcing efforts across top spend categories, including those with multi-site or global relevance. Negotiate cost structures to drive cost savings and risk mitigation. Contribute to the development of spend category strategies. Oversee vendor performance and relationship management to ensure value delivery and compliance. Analyze commercial terms to secure value for money and minimize risk exposure. Collaboration & Execution Work with cross-functional teams (legal, finance, compliance, operations) across geographies. Manage multiple priorities and projects with attention to timelines and quality. Adapt to changing business needs and market dynamics with a proactive, process-driven approach. Qualifications BA/BS degree 5+ years of related experience Experience with Netsuite & Coupa (or other ERP systems) Experience working with contract documents such as Statements of Work, Master Service Agreements, Amendments etc Ability to take initiative, work flexibly, and collaborate with cross functional partners Goal oriented team player Ability to see the big picture and work with a team to prioritize requests Strong customer service focus, written and verbal communication skills, and attention to detail Ability to learn quickly in a dynamic environment Ability to provide support to global teams and collaborate across time zones Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business. At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

Job Title: Senior Machine Learning Engineer Location: Chennai ,India Experience: 4-7 Years Company: Giggso India Pvt. Ltd. About Giggso Giggso is an award-winning, Michigan-based AI startup, recognized in the Top 50 Michigan Startups of 2023 & 2024. Founded in 2017, we deliver a unified platform for AI agent orchestration, governance, and observability, simplifying complex enterprise workflows. Our solutions extend to model risk management, security, and blockchain enablement, ensuring trustworthy AI across diverse industries. By automating operations and providing real-time monitoring, Giggso drives cost savings and boosts organizational intelligence. We champion responsible AI to help businesses optimize decision-making and enhance customer experiences at scale. Job Summary We are looking for a highly skilled Machine Learning Engineer to join our team and play a key role in product development, leading multiple projects, and mentoring junior members of the Machine Learning and Data Engineering team. The ideal candidate should have a strong background in end-to-end machine learning pipelines, model deployment, monitoring, and optimization. Key Responsibilities Develop, train, deploy, and monitor Machine Learning models for various business use cases. Utilize published/existing models and adapt them to improve efficiencies and meet specific business requirements. Optimize machine learning model training and inference times. Perform continuous monitoring of ML models, detect model variations, and manage retraining/redeployment processes. Handle end-to-end tasks, including data collection, preparation/annotation, validation, and model evaluation. Define and develop ML infrastructure to enhance the efficiency of ML development workflows. Collaborate with Engineers, Data Scientists, Product Managers, and Business Partners to design and implement innovative data-driven solutions. Communicate complex data science concepts effectively to technical and non-technical stakeholders. Required Skills & Qualifications Experience in productizing and deploying Machine Learning solutions. Thorough understanding of the full ML pipeline, from data collection to inference. Strong expertise in model monitoring, detecting variations, and managing retraining/redeployment processes. Proficiency in Python and experience with ML frameworks/libraries such as TensorFlow, Keras, PyTorch, spaCy, fastText, and Scikit-learn. Knowledge or experience in MLOps and ModelOps practices. Hands-on experience in Natural Language Processing (NLP), including text classification, entity extraction, and content summarization. Strong problem-solving skills with the ability to analyze, optimize, and scale models. Excellent verbal and written communication skills to collaborate effectively across teams and influence strategic decisions. What We Look For We seek innovative minds who thrive in an agile and fast-paced environment. We value technologists with a passion for ownership and innovation, who can think beyond traditional programming roles. We are looking for individuals with strong technical acumen and effective communication skills, who can drive impactful solutions and contribute to our platform's success. Why Join Us? Work on cutting-edge AI/ML technologies and real-world applications.. Mentorship and leadership opportunities to grow your career. Collaborate with global teams and work on innovative projects. If you are passionate about Machine Learning and want to contribute to a dynamic team driving innovation at scale, we would love to hear from you!

Employee Experience and Relationship Assistant Manager What’s your ambition? Is it a big goal or small steps? Professional or personal? We’d like to know because at JLL, we make your ambitions our business. And if you have ambitions in (Workplace), join us to be inspired by the best. What this job involves: General Purpose Will be responsible for managing all aspects of collecting & preparation of reports along with handling application-based Process Management & Data Analytics. Be fully equipped and resilient to learn the new tech innovations and be able to handle the contemporary transport operations which includes Transport Management System/ related application which forms the backbone of present-day operations. Main Job Duties And Responsibilities Deep knowledge of advance excel & Analytics. Excellent communication skills in English, both spoken and in writing. Excellent understanding of Transport Management System/similar platforms and applications in transport domain. Must have handled large teams with excellent man management skills. Good understanding and execution of MIS operations. Well versed with automation tools. Hands on knowledge of Digital assistants. Ready to work in fast paced environment, various shifts, and travel in NCR. Be able to throw new solutions through Data analytics for faster enablement of economic streamlining of the transport operations. Be able to interact with project leads and undertake conflict resolution, presentations, vendor management etc. Sound like you? To apply you need to be: Qualification : Bachelor’s Degree/ MBA Industry Experience: Employee Logistics, Travels & Hospitality. Overall Experience: 4 or more years of Employee Logistics, Travels & Hospitality related experience such as Data Analysis, Data Governance. Experience with standard data entry systems, excellent computer skills including proficiency in MS Excel 2010, Word and Outlook, standard analytic and reporting systems with some exposure to programming languages like SQL and tools like Excel etc. Technical Skills : 4 or more years of experience in related industry; employee logistics and transport management & Hospitality preferred. Key Competencies Good technical writing, documentation, and communication skills. Self-motivated, positive attitude and a team player. Strong organizational skills and the ability to deal with large volumes of data. Effectively prioritize and manage time and workload to meet timelines. Working and conceptual knowledge of databases is a plus. Experience in accessing and executing end user reports and dashboards from any reporting tool is a plus. Problem analysis Client service orientation Adaptability Teamwork Presentation skills Computer Knowledge Good knowledge of employee logistics. Innovative approach at work Quick learning ability & Positive thinking What You Can Expect From Us You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things. Keep your ambitions in sight and imagine where JLL can take you...

Overview We don’t simply hire employees. We invest in them. When you work at Chatham, we empower you — offering professional development opportunities to help you grow in your career, no matter if you've been here for five months or 15 years. Chatham has worked hard to create a distinct work environment that values people, teamwork, integrity, and client service. You will have immediate opportunities to partner with talented subject matter experts, work on complex projects, and contribute to the value Chatham delivers every day. The Onboarding and Services team is an integral part of developing data solutions for institutional commercial real estate investors. This team renders support by adding commercial real estate domain expertise to the process of data onboarding, integration, enablement, quality assurance and maintenance for clients. As a Senior Analyst - Onboarding and Services (India), you will report to Team Lead - Onboarding and Services. As part of this team, you will work closely with internal teams to understand and structure client data across different domains such as asset management, lease management, financial data etc. ensuring it aligns with system standards for seamless integration. In This Role You Will Analyze and profile data across all aspects of commercial real estate, including property management, accounting, debt, and fund reporting. Transcribe data from various sources into standardized formats for ingestion into the company’s systems. Test products to ensure their integrity, accuracy, and functionality. Collaborate with cross-functional teams to resolve data discrepancies and improve onboarding processes. Your Impact As an Analyst in the Onboarding and Services team, you will play a critical role in enabling our institutional clients to manage and analyze commercial real estate data efficiently. Your attention to detail and ability to standardize data will ensure that investors can make informed decisions based on accurate insights. You’ll collaborate with internal teams to test new products, maintaining the highest standards of data quality. Contributors To Your Success Graduate or Post Graduate degree in Commerce, Accounting, Finance, or related fields. 3-5 years of experience in financial backgrounds such as accounting, financial analysis, or banking. Practical understanding of financial concepts, including financial statements, budgeting, forecasting, and financial modeling. Attention to detail: Exceptional focus on delivering quality, error-free work. Quick learner: Ability to quickly absorb new information and apply it in practice. Advanced Excel skills: Proficiency in pivot tables, nested IFs, and other advanced Excel functions. Communication: Strong command of English, both written and spoken, with the ability to explain complex financial concepts clearly. Solution-oriented mindset: Ability to solve problems independently and proactively. Commitment: A self-driven, highly motivated individual with a strong sense of responsibility. About Chatham Financial: Chatham Financial is the largest independent financial risk management advisory and technology firm. A leader in debt and derivative solutions, Chatham provides clients with access to in-depth knowledge, innovative tools, and an incomparable team of close to 700 employees to help mitigate risks associated with interest rate, foreign currency, and commodity exposures. Founded in 1991, Chatham serves more than 3,000 companies across a wide range of industries — handling over $750 billion in transaction volume annually and helping businesses maximize their value in the capital markets, every day. To learn more, visit www.chathamfinancial.com. Chatham Financial is an equal opportunity employer. #LA-onsite #LA

Description Job Description Onboarding is one of the most critical moments in the Customers life-cycle. This is where all that we’ve assured them through the sales process is put to the test. A great, good or bad experience will have a huge impact on the success of our customers and the joy we can bring to their customer services. Working as part of our Professional Services function, our Service Consultants clarify the customers objectives, define the project scope and guide them through an onboarding experience that translates business needs and processes into product/technical solutions with defined outcomes. The Service Consultant is a high impact role directly on the frontline assisting our Customers to implement Zendesk products into their customer support & service operations whilst setting and managing the expectations that go with that. Key Responsibilities Be a product expert and super-user, maintain deep understanding of the Zendesk product suite, focusing on AI agents and associated tools Maintain deep understanding of how Zendesk manages conversation workflows and data (Zendesk Messaging) Lead on the delivery of customer implementations through all phases of the onboarding journey: scoping & planning, discovery, enablement, design, build & test, launch, monitor & optimize and closure Clarify the customer vision and drivers for automation linked to their pain points, objectives and KPIs Assist the customers’ team in use case discovery and mapping of processes to be automated Own the solution design and guide the customer through the process of building their AI agent, providing recommendations and insights on best practice into conversational design Provide guidance on strategies to support effective change and release management across sandbox and production environments Partner with Technical Architects to assist customers in the design and implementation of conversational flows that leverage API integrations Support the design of test strategies to ensure customers are able to effectively test the operation of their AI agents prior to launch, providing good coverage across all use cases Provide a level of quality assurance to ensure the implementation of efficient and effective AI agent solutions, optimised for the channels and languages to be supported Support and assist customer launch activities, to enable a successful go-live event Manage a controlled closure for onboarding projects, incorporating a Success Onboarding Review (SOR) and the transition to a BAU operational state for the customer (customer journey ‘Adoption’ stage) Manage an effective handover to the Customer Success team, contributing to the creation of an initial success plan to act as the roadmap for continuous improvement Develop and promote best practices for existing and new features, ensuring knowledge is captured and shared for use internally (Zendesk service delivery and customer success teams) and externally (customers and partners) Bring valuable product insights back into the product organization, to drive product improvement and innovation Collaborate with internal teams including Enablement and GTM, to showcase innovative use cases of our product Key Skills Experienced in CX automation, client onboarding, service delivery or solution consulting at a technology / SaaS company Hands-on experience with CRMs (e.g. Zendesk, Salesforce etc) related to their use for managing customer support / service solutions to underpin CX strategies Good understanding of technical & solution architecture concepts, including APIs Applied business analysis skills and experience, used to map business processes, elicit / document customer requirements and scope projects Solid project management skills to scope, plan, prioritise and track work, keeping stakeholders updated on progress Applied experience in the design and implementation of chatbot solutions providing rich and engaging CX experiences, including conversational design best practices Analytically minded, with the ability to leverage complex data insights to suggest improvements to solution designs and enhance operational effectiveness / efficiency Excellent relationship management and communication skills (written and verbal), with ability to set and manage expectations across a diverse range of stakeholders Focus on service quality and customer satisfaction Strong coaching and troubleshooting skills Work Location & Hours Expectations: We recommend being in the office 2 to 3 times per week to foster collaboration and teamwork. However, flexibility is provided based on business needs Working hours may need to be adjusted to match customer time zones where necessary, ensuring effective communication and project delivery Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations. FactSet creates flexible, open data and software solutions for over 200,000 investment professionals worldwide, providing instant access to financial data and analytics that investors use to make crucial decisions. At FactSet, our values are the foundation of everything we do. They express how we act and operate, serve as a compass in our decision-making, and play a big role in how we treat each other, our clients, and our communities. We believe that the best ideas can come from anyone, anywhere, at any time, and that curiosity is the key to anticipating our clients’ needs and exceeding their expectations. Engineering Development Lead - Technology Learning and Enablement (APAC) Are you an engineer at heart with a passion for developing technical talent? Join our Technology Learning and Enablement team to shape the future of engineering excellence across APAC! About The Role As the Engineering Development Lead for APAC, you'll leverage your engineering background to empower our technical community. While this isn't a traditional coding role, your technical expertise will be essential in designing learning journeys that resonate with engineers. You'll be the bridge between technical expertise and talent development in our mission to build world-class engineering capabilities. Key Responsibilities: Strategic Technical Leadership Partner with APAC engineering leaders to identify technical skill gaps and develop targeted learning solutions Design and implement region-specific technical upskilling programs aligned with our global engineering roadmap Serve as the technical learning subject matter expert for the APAC region Engineering Onboarding & Development Own and evolve our technical new hire program, ensuring engineers are equipped with the foundation for success Create learning pathways for different engineering specialties and career stages Translate complex technical concepts into accessible learning experiences Community Building Lead signature events including regional Hackathons, Learn for a Cause initiatives, and technical mentorship programs Foster a culture of continuous learning and innovation across engineering teams Build communities of practice around emerging technologies Technology Integration & Innovation Harness emerging technologies, particularly Generative AI, to enhance learning experiences Contribute technical expertise to projects like chat.factset.io and our GenAI Skills Programming Identify opportunities to leverage technology in accelerating engineering capabilities Required Qualifications: Engineering background with 3-5+ years in Software or Systems Engineering - your technical credibility is essential Experience translating technical concepts for diverse audiences Demonstrated ability to manage multiple priorities in a dynamic environment Excellent problem-solving skills with a proactive approach Strong listening skills to understand engineers' day-to-day challenges Collaborative mindset with excellent interpersonal skills Commitment to community engagement and technical advocacy Nice To Have: Experience delivering technical presentations or workshops Background in technical mentoring, teaching, or training facilitation Web development experience Previous involvement in learning program design What We Offer: A unique role at the intersection of engineering and talent development The chance to shape technical capabilities across an entire region Exposure to leadership and cutting-edge technologies A collaborative culture that values innovation and growth This role is perfect for an engineer seeking to multiply their impact by developing others. Join us in building the future of technical talent at FactSet! Company Overview: FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn. Ex US: At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law. Company Culture and Benefits: At our organization, we foster a collaborative and inclusive culture that encourages growth and innovation. We offer competitive benefits and provide ample opportunities for professional development, paving the way for exciting career advancement within the Financial-Technology industry. Diversity At FactSet, we celebrate diversity of thought, experience, and perspective. We are committed to disrupting bias and a transparent hiring process. All qualified applicants will be considered for employment regardless of race, color, ancestry, ethnicity, religion, sex, national origin, gender expression, sexual orientation, age, citizenship, marital status, disability, gender identity, family status or veteran status. FactSet participates in E-Verify. Returning from a break? We are here to support you! If you have taken time out of the workforce and are looking to return, we encourage you to apply and chat with our recruiters about our available support to help you relaunch your career. Company Overview: FactSet (NYSE:FDS | NASDAQ:FDS) helps the financial community to see more, think bigger, and work better. Our digital platform and enterprise solutions deliver financial data, analytics, and open technology to more than 8,200 global clients, including over 200,000 individual users. Clients across the buy-side and sell-side, as well as wealth managers, private equity firms, and corporations, achieve more every day with our comprehensive and connected content, flexible next-generation workflow solutions, and client-centric specialized support. As a member of the S&P 500, we are committed to sustainable growth and have been recognized among the Best Places to Work in 2023 by Glassdoor as a Glassdoor Employees’ Choice Award winner. Learn more at www.factset.com and follow us on X and LinkedIn. At FactSet, we celebrate difference of thought, experience, and perspective. Qualified applicants will be considered for employment without regard to characteristics protected by law.

Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with us. Job Description We are seeking a data-driven and process-oriented Partner Marketing Operations & Analytics leader to join our growing marketing team. In this role, you will be the operational backbone of our partner marketing engine, enabling scale, accountability, and actionable insights across global partner programs. You'll drive systems, programs, reporting, budgeting, and campaign optimization for high-impact go-to-market collaboration with strategic partners, resellers, and alliances. Key Responsibilities Marketing Operations: Build and manage scalable partner marketing processes, systems, and workflows. Ensure seamless project management of co-marketing programs (MDF, campaigns, events, joint launches) through automation and templates. Collaborate with channel sales, finance, and global marketing teams to ensure alignment on partner programs and operations. Analytics & Reporting: Own end-to-end analytics for partner marketing—tracking performance of campaigns, ROI of MDF investments, pipeline influence, and partner-sourced metrics. Create and maintain dashboards that measure program effectiveness, attribution, and funnel conversions by region and by Business segment Present actionable insights and recommendations to senior stakeholders across marketing, partnerships, and sales. Budget & Compliance: Manage partner marketing budgets, co-op/MDF allocation, usage tracking, and reporting. Ensure data integrity, partner compliance, and accurate documentation of activities for internal and external audits. Tech Stack Ownership: Act as the power user for marketing tools such as Allbound, PMC, Power BI, Marketo, Salesforce, and other MDF platforms. Drive enhancements and integrations to support scale and improve partner experience. Cross-Functional Collaboration: Work closely with regional marketing, partner enablement, and operations teams to align metrics and drive consistency. Support partner communications with insights, success stories, program outcomes, effectiveness, and reporting deliverables. Qualifications 8–10 years of experience in marketing operations, partner/channel marketing, or marketing analytics roles. Strong analytical background with fluency in CRM (Salesforce), marketing automation (Marketo, HubSpot), and BI tools (Tableau, Power BI). Demonstrated experience supporting or scaling partner programs and understanding of MDF/co-marketing execution. Proven ability to synthesize complex data into clear, actionable insights. Detail-oriented with strong project management skills and the ability to manage multiple initiatives simultaneously. Excellent communication and stakeholder management skills. Experience working in B2B SaaS, technology, or partner ecosystem environments is a plus. Additional Information At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.

About BINDZ BINDZ Consulting is an Accounting, Tax Advisory, Financial Services and Technology services company set up in association with CBIZ to set up and manage CBIZ’s offshore operations. BINDZ is a fully owned subsidiary of SAPRO USA. BINDZ is redefining offshoring in financial consulting, with its unique Build-Operate -Transfer (BOT) model, it delivers tailored solutions that mitigate risks while optimizing performance. As the demand for Global Capability Centers (GCCs) in India grows, BINDZ provides specialized accounting, tax, audit support, technology and other financial services, making it an appealing alternative to traditional offshoring approaches. India’s competitive advantages, including its depth of talent and strong educational foundation, strengthen BINDZ’s position in the global financial consulting landscape. With a focus on quality-driven delivery and direct client engagement, BINDZ is setting new standards in people-centric practices. Benefits such as flexible working hours, comprehensive family insurance, and transport allowances underline their commitment to employee well-being. Our Services At BINDZ, we offer a comprehensive suite of services designed to enhance business operations and drive growth: Assurance Services Tax Services Advisory Services Data & Technology Services Corporate Enablement Functions Technology Our commitment to excellence ensures that our clients receive the highest quality service, tailored specifically to their business requirements. Our Vision BINDZ Consulting aims to expand its footprint both within India and globally. With plans to establish multiple locations across various geographies, we are dedicated to growing our capabilities and reaching to better serve our clients worldwide. Join Us on Our Journey As we continue to grow and expand our horizons, BINDZ Consulting remains committed to delivering exceptional service and value to our clients. We invite you to join us on this exciting journey and explore the possibilities that our expert team can offer. Responsibilities: Assist in preparing and reviewing complex Form 1040 tax returns for High-Net-Worth Individuals (HNI) clients. Ensuring accuracy and compliance with federal and state tax laws. Research and interpret tax laws, regulations, and rulings to ensure compliance and optimize tax outcomes for clients. Reviews of the previous year’s tax returns and financial documents to identify missing or incomplete information or documentation. Serve as client’s trusted advisor, demonstrate knowledge of industry trends, identify client issues and conflicts; proactively communicate solution options to US regional teams. Manage staff on engagement deliverables (such as tax returns, work papers, etc.); complete technical and strategic reviews as a member of the final engagement review team to ensure quality control standards are met. Supervise, train and mentor staff; listen and communicate effectively. Foster a team environment; demonstrates support of management and decisions and builds a positive culture. Desired Skills (Technical & Behavioral): Bachelor’s degree or any post graduate degree. 8+ years of experience in US Individual tax - Form 1040 (HNI). Experience in 1041 is preferred. Professionals should have experience of leading teams emphasizing delivering results. Strong project management skills. Managing multiple engagements and conflicting priorities effectively. Excellent verbal, written, and presentation skills. Knowledge of CCH Access and SurePrep systems is preferable. Perks & Benefits: Competitive remuneration and benefits package: Insurance Benefits – Health Insurance cover for family includes 2 parents, OPD & Term life Insurance Paid time off - Parental leaves (Maternity & Paternity leaves), Paid Leaves Work life Harmony - Hybrid work model Mobility Benefits - Relocation benefits and door-to-door transportation Retiral Benefits - Employee PF Contribution, Gratuity, Leave Encashment Flexi Benefits - Corporate NPS, Meal Vouchers (Sodexo-Pluxee), LTA, Car Allowance, Mobile, and Internet. Once in a lifetime opportunity to set up offshore business for the 7th largest Financial Services and CPA firm in the US. Chance to work with a team of talented and passionate individuals who are committed to delivering high-quality work to our clients. The opportunity to thrive in a high-performance environment while contributing to the foundation of a new division.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Business Enablement BMO Service Transformation Analyst (Supervising Associate) The Opportunity: We are seeking a skilled and motivated Service Transformation Analyst to join the Methods and Tools team in the Business Management Office (BMO). The Service Transformation Analyst will be responsible for supporting the transformation of BMO service delivery through the identification, development and management of the methodologies, processes and tools that enable BMO services. This role supports improving efficiency, simplifying processes, enhancing customer experience, enabling scalability, and driving innovation in service processes & methods This role involves analyzing and documenting current service processes, identifying areas for improvement, and implementing innovative solutions to enhance service efficiency and customer satisfaction. Key Responsibilities: Project Management: Participate in the planning, execution, and delivery of service transformation projects. Manage project timelines, budgets, and resources. Assist the Service transformation manager to ensure projects are delivered on time and within budget. Change Management: Execute change management activities to ensure smooth transitions and minimize disruption. Process Improvement: Analyze existing service processes and identify areas for optimization. Develop and implement process improvements to enhance efficiency and effectiveness. Define and manage interfaces with other service processes. Monitor and measure the performance of service processes. Service Integration: Evaluate and recommend new services & processes to support service transformation initiatives. Document and manage the roster of BMO services, methodologies and tools that support the BMO, this includes core service definitions and tool requirements Assist Service transformation manager to implement new services, processes and tools within the BMO Stakeholder Management: Build and maintain strong relationships with key stakeholders. Communicate project progress and updates to stakeholders. Address stakeholder concerns and issues. Data Analysis & Reporting: Collect and analyze data to track service performance and identify areas for improvement. Prepare reports and presentations to communicate findings and recommendations. Skills and Attributes for Success: Experience in defining and managing core methodologies and processes within a business management office. Ability to ensure methodologies are pragmatic, fit for purpose, and aligned with shared toolsets. Strong understanding of financial management processes, including planning, forecasting, and product TCO. Proficiency in managing multiple projects simultaneously. Experience with project management methodologies (e.g., Agile, Waterfall). Strong ability to analyze data and identify trends. Proficient in problem-solving and critical thinking. Excellent verbal and written communication abilities. Ability to present ideas clearly to various stakeholders. Strong relationship-building skills. Ability to work collaboratively with cross-functional teams. Ability to design services that enhance customer experience. Willingness to learn and embrace new technologies and processes. Qualifications: Bachelor’s degree in business administration, Finance, Information Technology, or a related field. Minimum of 3 – 5 years of experience in service management, transformation, or a related field. Proven experience in developing processes, and implementing tools within a business management or similar function. Good understanding of current business management processes leveraged to maintain the rhythm of the business - financial management processes, including planning and forecasting, engagement code management, etc Familiarity with data analytics tools and techniques. General project management skills with the ability to manage multiple priorities and deadlines. Lean Six Sigma certification or similar qualifications in process improvement methodologies a plus. Strong analytical and problem-solving skills. Excellent communication, negotiation, and interpersonal skills, with the ability to collaborate effectively across functions. Prior experience in a Professional Services Firm is highly desirable. What We Offer: Join our global team as the BE BMO Service Transformation manager and leverage the opportunity to grow and drive your career forward in a supportive and dynamic environment. Benefit from our comprehensive benefits package, designed to promote your physical, emotional, financial, and social well-being. Enjoy continuous learning opportunities, transformative leadership development, and a diverse and inclusive culture that encourages you to be your authentic self and make a meaningful impact. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Business Enablement BMO Service Transformation Analyst (Supervising Associate) The Opportunity: We are seeking a skilled and motivated Service Transformation Analyst to join the Methods and Tools team in the Business Management Office (BMO). The Service Transformation Analyst will be responsible for supporting the transformation of BMO service delivery through the identification, development and management of the methodologies, processes and tools that enable BMO services. This role supports improving efficiency, simplifying processes, enhancing customer experience, enabling scalability, and driving innovation in service processes & methods This role involves analyzing and documenting current service processes, identifying areas for improvement, and implementing innovative solutions to enhance service efficiency and customer satisfaction. Key Responsibilities: Project Management: Participate in the planning, execution, and delivery of service transformation projects. Manage project timelines, budgets, and resources. Assist the Service transformation manager to ensure projects are delivered on time and within budget. Change Management: Execute change management activities to ensure smooth transitions and minimize disruption. Process Improvement: Analyze existing service processes and identify areas for optimization. Develop and implement process improvements to enhance efficiency and effectiveness. Define and manage interfaces with other service processes. Monitor and measure the performance of service processes. Service Integration: Evaluate and recommend new services & processes to support service transformation initiatives. Document and manage the roster of BMO services, methodologies and tools that support the BMO, this includes core service definitions and tool requirements Assist Service transformation manager to implement new services, processes and tools within the BMO Stakeholder Management: Build and maintain strong relationships with key stakeholders. Communicate project progress and updates to stakeholders. Address stakeholder concerns and issues. Data Analysis & Reporting: Collect and analyze data to track service performance and identify areas for improvement. Prepare reports and presentations to communicate findings and recommendations. Skills and Attributes for Success: Experience in defining and managing core methodologies and processes within a business management office. Ability to ensure methodologies are pragmatic, fit for purpose, and aligned with shared toolsets. Strong understanding of financial management processes, including planning, forecasting, and product TCO. Proficiency in managing multiple projects simultaneously. Experience with project management methodologies (e.g., Agile, Waterfall). Strong ability to analyze data and identify trends. Proficient in problem-solving and critical thinking. Excellent verbal and written communication abilities. Ability to present ideas clearly to various stakeholders. Strong relationship-building skills. Ability to work collaboratively with cross-functional teams. Ability to design services that enhance customer experience. Willingness to learn and embrace new technologies and processes. Qualifications: Bachelor’s degree in business administration, Finance, Information Technology, or a related field. Minimum of 3 – 5 years of experience in service management, transformation, or a related field. Proven experience in developing processes, and implementing tools within a business management or similar function. Good understanding of current business management processes leveraged to maintain the rhythm of the business - financial management processes, including planning and forecasting, engagement code management, etc Familiarity with data analytics tools and techniques. General project management skills with the ability to manage multiple priorities and deadlines. Lean Six Sigma certification or similar qualifications in process improvement methodologies a plus. Strong analytical and problem-solving skills. Excellent communication, negotiation, and interpersonal skills, with the ability to collaborate effectively across functions. Prior experience in a Professional Services Firm is highly desirable. What We Offer: Join our global team as the BE BMO Service Transformation manager and leverage the opportunity to grow and drive your career forward in a supportive and dynamic environment. Benefit from our comprehensive benefits package, designed to promote your physical, emotional, financial, and social well-being. Enjoy continuous learning opportunities, transformative leadership development, and a diverse and inclusive culture that encourages you to be your authentic self and make a meaningful impact. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

About the Job - To monitor Vendor balances, Cashflow management, Payment transactions, Tax Compliance and exploring opportunities for digital finance enablement to ensure discharge of financial commitments of the organization. Responsibilities Ensuring accurate data verification: Reviewing and ensure invoices verified are as per agreements, approvals, and purchase orders Review data entries in SAP and ensure correct accounting On time payments (inc. MSME): Monitor invoices received from vendors, ensure QA team to release material from QI as per SOP Monitor invoice verification & collaborate with treasury for timely payment Ensuring payment vouchers to Treasury team on payment days for fulfilment Review reports for delayed payments Monitor Vendor reconciliation as per Company Policy: Ensuring the completeness of accounts reconciliations with vendors as per SOP Validate differences in accounts Follow-up and timely accounting on issues Manage reporting and analysis to internal and External customers: Monitor reports sent to internal & External customers Review information requirement from all customers Provide complete information to internal and external customers as per the requirement On time response to queries Manage legal/financial compliances and Audits: Ensure adherence to all compliances w.r.t TDS and GST and other statutory compliances are met Timely sharing of data as per Audit requirement To Automate processes: Periodic review of existing processes to explore areas where automation can be implemented Execution of automation with digitalization partners Qualifications - MBA Finance/CA Experience - 8 to 10 years

At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. Business Enablement BMO Service Transformation Analyst (Supervising Associate) The Opportunity: We are seeking a skilled and motivated Service Transformation Analyst to join the Methods and Tools team in the Business Management Office (BMO). The Service Transformation Analyst will be responsible for supporting the transformation of BMO service delivery through the identification, development and management of the methodologies, processes and tools that enable BMO services. This role supports improving efficiency, simplifying processes, enhancing customer experience, enabling scalability, and driving innovation in service processes & methods This role involves analyzing and documenting current service processes, identifying areas for improvement, and implementing innovative solutions to enhance service efficiency and customer satisfaction. Key Responsibilities: Project Management: Participate in the planning, execution, and delivery of service transformation projects. Manage project timelines, budgets, and resources. Assist the Service transformation manager to ensure projects are delivered on time and within budget. Change Management: Execute change management activities to ensure smooth transitions and minimize disruption. Process Improvement: Analyze existing service processes and identify areas for optimization. Develop and implement process improvements to enhance efficiency and effectiveness. Define and manage interfaces with other service processes. Monitor and measure the performance of service processes. Service Integration: Evaluate and recommend new services & processes to support service transformation initiatives. Document and manage the roster of BMO services, methodologies and tools that support the BMO, this includes core service definitions and tool requirements Assist Service transformation manager to implement new services, processes and tools within the BMO Stakeholder Management: Build and maintain strong relationships with key stakeholders. Communicate project progress and updates to stakeholders. Address stakeholder concerns and issues. Data Analysis & Reporting: Collect and analyze data to track service performance and identify areas for improvement. Prepare reports and presentations to communicate findings and recommendations. Skills and Attributes for Success: Experience in defining and managing core methodologies and processes within a business management office. Ability to ensure methodologies are pragmatic, fit for purpose, and aligned with shared toolsets. Strong understanding of financial management processes, including planning, forecasting, and product TCO. Proficiency in managing multiple projects simultaneously. Experience with project management methodologies (e.g., Agile, Waterfall). Strong ability to analyze data and identify trends. Proficient in problem-solving and critical thinking. Excellent verbal and written communication abilities. Ability to present ideas clearly to various stakeholders. Strong relationship-building skills. Ability to work collaboratively with cross-functional teams. Ability to design services that enhance customer experience. Willingness to learn and embrace new technologies and processes. Qualifications: Bachelor’s degree in business administration, Finance, Information Technology, or a related field. Minimum of 3 – 5 years of experience in service management, transformation, or a related field. Proven experience in developing processes, and implementing tools within a business management or similar function. Good understanding of current business management processes leveraged to maintain the rhythm of the business - financial management processes, including planning and forecasting, engagement code management, etc Familiarity with data analytics tools and techniques. General project management skills with the ability to manage multiple priorities and deadlines. Lean Six Sigma certification or similar qualifications in process improvement methodologies a plus. Strong analytical and problem-solving skills. Excellent communication, negotiation, and interpersonal skills, with the ability to collaborate effectively across functions. Prior experience in a Professional Services Firm is highly desirable. What We Offer: Join our global team as the BE BMO Service Transformation manager and leverage the opportunity to grow and drive your career forward in a supportive and dynamic environment. Benefit from our comprehensive benefits package, designed to promote your physical, emotional, financial, and social well-being. Enjoy continuous learning opportunities, transformative leadership development, and a diverse and inclusive culture that encourages you to be your authentic self and make a meaningful impact. EY | Building a better working world EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets. Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate. Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.

We are seeking a talented individual to join our Bid Management team at Marsh Mc Lennan. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office. We will count on you to: The Senior Bid Manager handles responses to requests for proposal (RFPs) by coordinating teams, challenging them to effectively create value for the client/prospect, writing/editing proposals and ensuring that the team meets deadlines. This includes: Project management of tender responses and other client/prospect pitch materials – developing and driving project timelines, coordinating internal/external stakeholders and facilitating meetings Developing comprehensive first drafts of proposals and tender responses, including researching, writing, compiling and editing content Supporting client presentations through development and production of on-message deliverables Assisting with the development of templates, improved systems and processes What you need to have: 2-4 years in a full-time Bid Management role . Prior experience leading the sales enablement workflow on key projects independently or managing team members would be an advantage. Solid stakeholder management, strong interpersonal communication and influencing skills Level-headed nature and organized under pressure Very strong Microsoft Word, PowerPoint and Excel skills Confident writer and editor. What makes you stand out? Professional Services experience (e.g. Insurance, Banking, Accounting, Legal, Consulting) Shipley and/or APMA course work or accreditation is highly regarded Why join our team: We help you be your best through professional development opportunities, interesting work and supportive leaders We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being. Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman . With annual revenue of $23 billion and more than 85,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com , or follow on LinkedIn and X. Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

About AiSensy AiSensy is a WhatsApp-based Marketing & Engagement platform built on Official WhatsApp Business APIs. We empower 100000+ businesses and 7,000+ partners —including ISVs, resellers, and affiliates—to scale their engagement and revenue through advanced automation and communication solutions. Recognized as Meta's Emerging Partner of the Year 2023 and CTWA Partner of the Year 2024 , one of India's fastest-growing B2B SaaS startups. About the Role We are looking for a proactive and driven Business Development Executive to support our partner acquisition and expansion efforts. In this role, you will work closely with the Partnership Sales Manager and contribute to identifying, acquiring, and onboarding high-value partners—including enterprise clients, ISVs, resellers, and affiliates. You will play a key role in managing the partner pipeline, driving revenue through strategic collaborations, and ensuring a seamless onboarding experience. This is a high-impact role for professionals passionate about B2B sales, partnerships, and long-term relationship management in the SaaS ecosystem. Key Responsibilities Partner Acquisition & Deal Execution Identify and qualify potential partners (resellers, ISVs, affiliates, and enterprise clients). Conduct product pitches, demos, and negotiation conversations to close partnership deals. Collaborate with cross-functional teams to ensure timely closure of partnership agreements. Onboarding & Relationship Management Coordinate onboarding for new partners to ensure a smooth transition into the AiSensy ecosystem. Serve as the primary point of contact for newly signed partners during early-stage engagement. Pipeline Management & Reporting Maintain an active and accurate pipeline through CRM tools. Track deal stages, forecast opportunities, and support reporting for leadership visibility. Sales Enablement & Support Assist in creating decks, proposals, and sales collateral for partner conversations. Provide timely follow-ups, demos, and clarifications during the partner acquisition process. Cross-Team Coordination Liaise with the customer success, product, and marketing teams to deliver a unified partner experience. Gather and share partner feedback to inform product and operational improvements. Qualifications Bachelor’s degree in Business, Marketing, or a related field. 1–4 years of experience in B2B SaaS sales, business development, or channel/partner sales. Familiarity with SaaS platforms and CRM tools (e.g., HubSpot, Salesforce, Zoho). Strong communication, presentation, and relationship-building skills. Highly organized with the ability to manage multiple partner conversations simultaneously. Self-starter with a results-driven mindset and eagerness to grow in a fast-paced environment. Perks & Benefits Be part of a fast-growing B2B SaaS platform backed by Meta. Learn and grow under experienced sales leadership. Opportunity to work on high-impact partnerships across industries. Dynamic, collaborative team environment with strong career development support. Ready to build meaningful partnerships and accelerate your sales career? Apply now and join AiSensy’s partner ecosystem growth team.

Job Requirements Job Requirements Job Title – Branch Manager-Rural Business Unit - Retail Banking Function – Rural Banking Job Purpose The role entails managing and scaling up the Rural banking business for the branch by creating strategies to achieve growth targets for the branch by managing operations and resources in the most cost efficient and technology effective manner. It also entails developing constructive relationships with key local dealers and working closely with them to boost volume of business by establishing a strong foundation with them as their financial partner of choice. It is accountable to ensure expansion of branch footprint, product penetration and delivery of high-quality customer service. The role will closely collaborate with the product and operations teams to drive effective customer acquisition, servicing and deepening. It includes building up teams, systems, process and culture relevant to the branch network scale. Responsibilities Roles & Responsibilities: Own the liabilities for the branch and direct all operational aspects including distribution operations, customer service, administration and sales. Responsible for working towards achieving sustainable profitability for Liabilities sales of the branch. Custodian of people, processes and documents for the branch; expected to manage the liabilities for the branch and work towards achieving sustainable profitability. Manage a team of assistant branch managers and relationship officers to drive client acquisition, deepening of existing relationships and addressing all needs of customers by providing gamut of banking services. Assess and monitor portfolio quality and loan limits, Conduct field audits and customer verifications. Achieve productivity, efficiency, financial (budget and cash flow), customer service targets and ensure statutory compliance for the branch. Assess local market conditions and identify current and prospective sales opportunities. Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs. Adhere to high ethical standards and comply with all regulations/applicable laws. Cultivate relationships with individual and corporate customers. Spearhead manpower planning, recruitment and training processes for both on-roll and off-roll employees to ensure high performing talent across levels. Develop and implement livelihood advancement and community development initiatives. Bring out the best of branch’s personnel by providing training, coaching, development and guidance. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Secondary Responsibilities Spearhead manpower planning, recruitment and training processes for all employees to ensure high performing talent across levels. Develop and implement livelihood advancement and community development initiatives. Bring out the best of branch’s personnel by providing training, coaching, development and guidance. Evaluate the feasibility of new initiatives in offering, channel & process point of view and ensure its implementation to improve overall operational efficiency. Collaborate with other branch departments and functions to provide products and service offerings to the customer. Managerial & Leadership Responsibilities Mentor and coach senior team members to percolate ethos of customer centricity, innovation, compliance and integrity. Create environment for team to focus on automation and digital enablement to fulfil customer’s needs holistically. Attract & retain best-in class talent to meet Bank's rapid growth targets. Key Success Metrics CASA and TD growth targets, customer acquisition targets. Educational Qualifications Bachelors in Math’s / Commerce / Arts / Science / Biology / Business / Computers / Engineering / Management / any other. Experience 6 -12 years of relevant experience in Rural Branch Banking or allied Business.

Description Job Description Onboarding is one of the most critical moments in the Customers life-cycle. This is where all that we’ve assured them through the sales process is put to the test. A great, good or bad experience will have a huge impact on the success of our customers and the joy we can bring to their customer services. Working as part of our Professional Services function, our Service Consultants clarify the customers objectives, define the project scope and guide them through an onboarding experience that translates business needs and processes into product/technical solutions with defined outcomes. The Service Consultant is a high impact role directly on the frontline assisting our Customers to implement Zendesk products into their customer support & service operations whilst setting and managing the expectations that go with that. Key Responsibilities Be a product expert and super-user, maintain deep understanding of the Zendesk product suite, focusing on AI agents and associated tools Maintain deep understanding of how Zendesk manages conversation workflows and data (Zendesk Messaging) Lead on the delivery of customer implementations through all phases of the onboarding journey: scoping & planning, discovery, enablement, design, build & test, launch, monitor & optimize and closure Clarify the customer vision and drivers for automation linked to their pain points, objectives and KPIs Assist the customers’ team in use case discovery and mapping of processes to be automated Own the solution design and guide the customer through the process of building their AI agent, providing recommendations and insights on best practice into conversational design Provide guidance on strategies to support effective change and release management across sandbox and production environments Partner with Technical Architects to assist customers in the design and implementation of conversational flows that leverage API integrations Support the design of test strategies to ensure customers are able to effectively test the operation of their AI agents prior to launch, providing good coverage across all use cases Provide a level of quality assurance to ensure the implementation of efficient and effective AI agent solutions, optimised for the channels and languages to be supported Support and assist customer launch activities, to enable a successful go-live event Manage a controlled closure for onboarding projects, incorporating a Success Onboarding Review (SOR) and the transition to a BAU operational state for the customer (customer journey ‘Adoption’ stage) Manage an effective handover to the Customer Success team, contributing to the creation of an initial success plan to act as the roadmap for continuous improvement Develop and promote best practices for existing and new features, ensuring knowledge is captured and shared for use internally (Zendesk service delivery and customer success teams) and externally (customers and partners) Bring valuable product insights back into the product organization, to drive product improvement and innovation Collaborate with internal teams including Enablement and GTM, to showcase innovative use cases of our product Key Skills Experienced in CX automation, client onboarding, service delivery or solution consulting at a technology / SaaS company Hands-on experience with CRMs (e.g. Zendesk, Salesforce etc) related to their use for managing customer support / service solutions to underpin CX strategies Good understanding of technical & solution architecture concepts, including APIs Applied business analysis skills and experience, used to map business processes, elicit / document customer requirements and scope projects Solid project management skills to scope, plan, prioritise and track work, keeping stakeholders updated on progress Applied experience in the design and implementation of chatbot solutions providing rich and engaging CX experiences, including conversational design best practices Analytically minded, with the ability to leverage complex data insights to suggest improvements to solution designs and enhance operational effectiveness / efficiency Excellent relationship management and communication skills (written and verbal), with ability to set and manage expectations across a diverse range of stakeholders Focus on service quality and customer satisfaction Strong coaching and troubleshooting skills Work Location & Hours Expectations: We recommend being in the office 2 to 3 times per week to foster collaboration and teamwork. However, flexibility is provided based on business needs Working hours may need to be adjusted to match customer time zones where necessary, ensuring effective communication and project delivery Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based. Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager. The Intelligent Heart Of Customer Experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Job Description : Black Belt Academy- Collaboration- Content Business Operations Analyst Reporting: Cisco Black Belt Academy The Business Entity: GPRS's Partner Performance and Experience GPRS's Partner Performance and Experience is a distributed team with very dedicated individuals located in every region of the world. Our strength is our diversity, we have people with different backgrounds, expertise and experiences, each making valuable contributions in the best possible way. We bring together the power of one Partner Organization to make it easier for our Cisco Field and Partners to sell together to achieve big goals. We focus on new ways for our partners to optimize performance, scale capabilities and improve overall partner experience. The Framework: Black Belt Academy The Cisco Black Belt Academy is a simplified & uniform education framework that cuts across all Cisco architectures and latest solutions that helps Cisco Partners become proficient in selling, deploying, supporting and adopting Cisco’s latest technologies and software solutions. Black Belt Academy has seen great adoption across the globe due to its unique persona-based enablement approach aimed towards training individuals inside our Cisco Partners and Distributor playing different roles (Engineering, Sales, Marketeer, CX etc.), according to their role requirements and interests, along with Return on Education metrics for both Partners as well as Cisco. Collaboration Content BOA: Role Brief A Content BDM is responsible for Global end to end ownership of Architecture and Technology under the Black Belt Academy. The BDM will be accountable to align, capture and create the relevant content to go into the role-based learning maps enabling Partners to deliver a perfect Pitch to the customer whilst understanding on how to deploy and support the solution effectively. Also responsible to work with the key Cisco Solution Plus, Strategic, ISV and Cloud partners to deliver their joint solutions and technology Training to Cisco’s Partners, Distributors and Sales Staff. In addition, the BDM will be responsible for monitoring the usage of the educational framework by Cisco Partners and increase traction and adoption as much as possible Roles & Responsibilities in Detail: Collate, Curate and design the training and education curriculum for the entire Architecture Portfolio including a ll technologies and sub-technologies within that specific Architecture – On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. I dentify content from all available internal/ external sources and make available to Partners wherever relevant. Work with the relevant stakeholders to build and maintain the Collaboration learnings on the Cisco Black Belt Academy. Create/ Evaluate Quiz Working with the BU and relevant Architecture stake holders in each GEO, Partner org and the GPO team to drive the Architecture Curriculum on the Black Belt Partner Academy. Monitoring Usage of the content by Partners and aligning Global trainings/ events to adopt increase in traction. Validate content and engagement strategies with all relevant stakeholders whilst driving adoption. Develop assessment criteria for successful certification and deal with partner queries wherever required. Align demos & labs within these learnings to offer efficient hands-on to the cisco partners. Make learning interesting & engaging wherever possible. Keep the content refreshed/ updated/ maintained and launch new learning when and wherever necessary prioritizing partner growth, market trends and interest. Drive Adoption of Black Belt curriculum via GEO Communities and presenting the platform Globally at several platforms to increase traction. Drive alignment between Virtual and Physical training events in each Geo to track end to end education and partner capabilities. Communicate with Aspirants/ Validation Engineers regarding rejection of submissions or results of screening. Maintain a list of Evaluation Best Practices and Learnings Host and deliver quarterly Architecture updates to the relevant Geo participants and Cisco Stakeholders. Vet and validate Black Belt aligned content that is hosted by Cisco and Learning partners. Building Partner and GEO Communities around education and drive Return on Education (ROE) Metrics. Forecast future/ market trends and orient strategies to capture maximum benefits. Desired technical and interpersonal skills include, but are not limited to: IT graduate with hands on experience in Cisco technologies CCNA and/or CCNP certifications (preferred) Strong communication skills 4+ years of related experience in training and enablement Very Good understanding on Cisco Architectures and Solutions Experience in Partner ecosystem (preferred) Programmability Focus and skillset (preferred) Understanding of Cisco Cloud strategy Desire and ability to learn new technology and solutions. Preferred Skills And Requirements 8+ Years of experience on one or more Cisco Architecture with focus on Collaboration. Understanding and hands on experience preferred in the detailed sub technologies for Cisco Collaboration viz On-prem, UCCX, UCCE, Webex, Webex Contact Center, Webex Contact center enterprise, Cloud Calling, Cisco Collaboration Devices et all. Ability to keep up with the industry transitions & well versed with the priorities of today viz Cloud & AI. Ability to handle complex tasks and exceed client expectations. Ability to understand and capture technical as well as business requirements. Self-starter with excellent Presentation skills and consultative skills. Strong Analytical, Communication both written and verbal – Business writing skills, Interpersonal and Organizational Skills with good “people skills” to match. Expertise in working in fast-paced, high-tech environments requiring skills in scheduling, management, team leading, resource coordination and team building. Why Cisco #WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you! Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data travelling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and size to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise. We tackle whatever challenges come our way. We have each other’s backs, we recognise our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that). We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions. So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco