Duty Manager

Company Description

Join

us at Accor,

where

life pulses

with

passion!

Hospitality

is

a

work

of

heart

,

Join

us and

become

a

Heartist

®.

• Oversee daily hotel operations, including front desk, housekeeping, and guest services
• Prepare for daily arrivals, ensuring proper room allocation, amenities, and special requests
• Conduct daily briefings and ensure adherence to quality standards
• Handle guest check-ins, check-outs, and resolve any issues or complaints promptly
• Manage and motivate front office staff, providing guidance and support as needed
• Monitor online reviews and guest feedback, addressing concerns and implementing improvements
• Perform cashiering duties, including foreign exchange transactions and night audit tasks
• Coordinate with other departments to ensure smooth operations and guest satisfaction
• Implement and maintain safety and security procedures
• Promote room and service upselling to maximize revenue
• Assist in achieving performance targets and maintaining high guest satisfaction scores
• Handle walk-in reservations and process call-in bookings when needed
• Ensure VIP rooms are prepared and checked prior to arrival
• Participate in management meetings and contribute to strategic planning
  

Qualifications

• Proven experience in a front office leadership role within the hospitality industry
• Strong leadership and communication skills, with the ability to motivate and guide a team
• Excellent problem-solving abilities and a guest-focused approach to creating memorable experiences
• Flexibility to work various shifts, including mornings, nights, weekends, and public holidays
• Proficiency in hotel management software and property management systems
• Strong understanding of hospitality industry standards and best practices
• Ability to remain calm and make decisive decisions in high-pressure situations
• Bachelor's degree in Hospitality Management or related field (preferred)
• Exceptional multitasking abilities and attention to detail
• In-depth knowledge of local regulations and safety procedures
• Fluency in English; additional language skills are a plus
• Strong organizational and time management skills
• Ability to analyze data and generate reports to improve hotel performance