Director of Hospitality

As Head – Hospitality & Clubs, you will architect and lead the end-to-end hospitality vision across BPTP’s premier residential communities, including city clubs, group housing amenities, and upcoming branded hotel projects. This is a strategic and execution-heavy leadership role that blends 5-star service delivery with community engagement, P&L ownership, and branded lifestyle experience creation for HNIs and residents.

The ideal candidate will bring luxury hospitality expertise, strong operational acumen, and a passion for creating immersive, resident-first ecosystems.

Key Responsibilities

1. Strategy & Ecosystem Design

1. Define and execute the integrated hospitality roadmap across clubhouses, wellness zones, cafés, and branded residential amenities.
2. Align hospitality design and operations with BPTP’s premium brand positioning and resident expectations.
3. Establish world-class SOPs, KPIs, and guest experience protocols tailored to luxury residential environments.

2. Multi-Club & Amenity Operations

1. Oversee daily functioning of all City Clubs (5) and Group Housing Clubs including:
2. F&B outlets, lounges, banquet areas
3. Spa, salon, gym, pools, sports arenas
4. Co-working lounges, theatres, and kids zones
5. Implement tech-enabled service layers – digital concierge, bookings, maintenance requests, loyalty apps.
6. Maintain best-in-class hygiene, safety, aesthetic upkeep, and resident delight metrics.

3. Hospitality Leadership & Training

1. Build and lead a high-performance team: Club GMs, F&B Heads, Concierge Managers, Wellness Coaches, and Event Curators.
2. Design and execute ongoing training programs for BPMS (facility) staff to transform into a hospitality-oriented service team.
3. Instill a culture of professional grooming, empathy, and proactive service.

4. Partnerships & Vendor Ecosystem

1. Select and manage top-tier service partners across:
4. Catering, housekeeping, fitness, spa, entertainment, valet
6. Forge partnerships with celebrity chefs, wellness experts, performers, and lifestyle curators.
7. Drive strict adherence to SLAs, brand standards, and cost-efficiency controls.

5. Resident Engagement & Lifestyle Programming

1. Curate a year-round calendar of premium experiences – wellness camps, musical evenings, masterclasses, kids’ carnivals, art shows.
2. Launch exclusive resident membership programs, loyalty benefits, and club-tier upgrades.
3. Use feedback tools to continually refine guest experiences and activate a sense of community pride.

6. Financial Oversight & Profitability

1. Own P&L, budgeting, and revenue planning for all hospitality and club functions.
2. Optimize cost structures while creating new revenue streams (banquets, café, pop-ups, ticketed events).
3. Monitor operational ROI and implement continuous improvement systems.

7. Compliance, Design Review & Sustainability

1. Ensure full compliance with FSSAI, fire & safety norms, licensing, and RERA-aligned operations.
2. Provide design input and technical review for new clubhouses and the upcoming hotel project.
3. Champion sustainability initiatives – water reuse, waste segregation, green events, ESG reporting.

8. Hotel Development Oversight

1. Collaborate with leadership in finalizing tie-ups with global hotel operators (Oberoi, Marriott, IHG, etc.).
2. Work with operator and design teams to ensure hospitality-led construction of the hotel and branded club components.
3. Assist in building a differentiated hospitality experience for the future integrated township or mixed-use projects

Candidate Profile

Education:

1. Bachelor’s or Master’s degree in Hotel Management, Hospitality, or Business Administration from a reputed institution.

Experience:

1. 20 + years in premium hospitality with at least 5 years in leadership roles at:
2. Luxury hotel chains (Oberoi, Marriott, Taj, IHG, etc.)
3. Preferably : High-end club management experience
4. Lifestyle-led real estate communities or branded residences

Skills & Attributes:

1. Deep understanding of luxury hospitality dynamics, HNWI behavior, and community management
2. Proven ability to manage large-scale operations, budgets, and diverse vendor ecosystems
3. Strong leadership, interpersonal, and experience innovation capabilities
4. Familiarity with hospitality technology platforms (ERP, CRM, POS, app integrations)

Share your resume at Kanika.bhambri@bptp.com