Desktop Support Engineer

Role : Desktop Support Engineer (Males only can apply)(IMMEDIATE JOINERS Only)

(Ready to travel to Gurgaon OR other site locations as required)- 100 %

Location : Gurgaon

Company : NKC Projects

Essential Qualification : ITI/Diploma

Experience : 1 year

Roles and Responsibilities :

Responsibilities:

• Provide technical support for desktops, laptops, printers, and peripherals.
• Install, configure, and troubleshoot hardware, software, and network issues.
• Document, track, and resolve support requests using a ticketing system.
• Set up user accounts, permissions, and access levels.
• Assist with deploying software updates and patches.
• Educate users on hardware, software, and security best practices.

1. Provide Technical Support

The primary role of a desktop support engineer is to provide help desk support to users within the organization who are having problems with their IT equipment or systems. This includes:

• Receiving requests via phone, email, chat, or ticketing systems
• Asking questions to properly diagnose reported issues
• Resolving common problems like network connectivity, password reset, email access, printer jamming, etc.
• Tracking issues from initial report to final resolution

2. Troubleshoot Issues

When users experience more complex system failures, desktop support engineers leverage their technical expertise to troubleshoot and determine root causes. This involves:

• Investigating error messages
• Reviewing system and application logs
• Testing software and hardware to pinpoint faulty component(s)
• Escalating to a specialized team if unable to diagnose
• Documenting details to share with engineering/development teams

3. Install & Configure Systems

Desktop support techs handle a variety of installation, configuration and maintenance tasks to optimize computer systems throughout the organization, including:

• Formatting, partitioning and imaging hard drives
• Upgrading or replacing hardware components like memory, network cards, video cards
• Installing operating systems, software drivers and applications
• Setting up new devices, printers, scanners, etc.
• Configuring system settings, security tools, VPN access etc.
• Performing preventative maintenance activities

4. Provide Orientation & Training

With their specialized expertise, desktop support technicians frequently hold orientation workshops and provide informal assistance to teach users about utilizing technologies effectively, including:

• Demoing how to use devices, operating systems, software, printers etc.
• Developing training materials and quick-start guides
• Conducting one-on-one and group training sessions
• Answering usage questions
• Ensuring users optimize and properly handle equipment

5. Manage Inventory & Purchase Equipment

Desktop support techs also handle inventory management and equipment procurement for their organizations. Their responsibilities related to this include:

• Tracking computers, devices, peripherals, components, and software licenses
• Identifying needs for additional supplies and hardware
• Researching products and vendors to find optimal solutions
• Coordinating with finance/procurement teams on purchases
• Installing and retiring equipment according to refresh cycles

Skills Needed :

Requirements:

• 1 year of experience in desktop support or related role.
• Strong knowledge of Windows and macOS operating systems.
• Proficient in troubleshooting hardware, software, and network issues.
• Excellent communication, problem-solving, and customer service skills.

Technical Skills

• Operating Systems: Extensive knowledge of operating systems like Windows, macOS and Linux distributions
• Hardware: Understanding of computer components, mobile devices, printers, networks
• Software: Familiarity with productivity software, collaboration tools, security programs, etc.
• Diagnostics: Ability to review logs, run monitoring tools, conduct testing to pinpoint issues
• Scripting: Write scripts to automate tasks using languages like PowerShell
• Networking Concepts: Solid grasp of how LANs, WANs, Wi-Fi, VPNs etc. function

Job Types: Full-time, Permanent

Pay: ₹10,000.00 - ₹22,000.00 per month

Benefits:

• Food provided

Shift:

• Fixed shift

Ability to commute/relocate:

• Gurgaon, Haryana: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you available to attend service 24*7 if required ?
• Are you 10th passed ? It is Mandatory
• Have you completed either ITI or Diploma ?
• Do you have atleast 1 year of experience as a Desktop Support Trainee/Engineer?
• Are you comfortable with the package mentioned 10k-22k ? If yes, Please then only apply
• Are you Comfortable to work in Gurgaon ?

Education:

• Secondary(10th Pass) (Required)

Language:

• Basic English (Required)

Shift availability:

• Night Shift (Required)
• Overnight Shift (Required)
• Day Shift (Required)

Willingness to travel:

• 100% (Preferred)

Work Location: In person