Desktop Support Engineer

Job Description:

We are looking for a skilled Desktop Support Engineer to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. You will be responsible for troubleshooting problems and ensuring smooth IT operations at the user end.

Key Responsibilities:

• Provide technical support for desktop systems, laptops, printers, and peripherals
• Install, configure, and update operating systems and software applications
• Troubleshoot hardware and software issues remotely or on-site
• Handle user account setup and password resets
• Maintain system performance by performing regular maintenance and updates
• Coordinate with network and system teams for escalated issues
• Document issues and resolutions in ticketing systems (e.g., ServiceNow)
• Support audio/video conferencing and remote desktop tools
• Ensure timely resolution of incidents and service requests

Skills & Qualifications:

• Strong knowledge of Windows OS, MS Office, and basic networking
• Familiar with remote desktop tools and helpdesk software
• Good problem-solving and communication skills
• Ability to work independently or with a team
• Diploma/Degree in IT, Computer Science, or related field

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

Shift:

• Day shift

Education:

• Diploma (Preferred)

Experience:

• Desktop support: 1 year (Required)

Work Location: In person