- Be recognised as a Senior Leader in a leading IT Services Organization
- You'll join a high-performing business, backing talented individuals
About Our Client
A global IT services and consulting organization with over 12,000 professionals, known for its expertise in cloud, AI, and digital technologies. It is part of a large, diversified business group with a legacy of over 170 years, and focuses on delivering enterprise solutions through a consultative, design-thinking approach to drive innovation and business transformation.
- Delivery Management
- Own and manage a customer portfolio worth $70M+.
- Ensure delivery excellence, operational efficiency, and high customer and employee satisfaction.
- Act as the primary point of contact for key clients.
- Thought Leadership
- Lead large-scale programs with expertise in the manufacturing domain.
- Oversee support and maintenance across enterprise systems, applications, and infrastructure.
- Contribute to and lead strategic initiatives within the organization.
- Team Management
- Empower and mentor delivery, program, and project managers.
- Ensure effective risk and issue management across accounts and projects.
- Guide teams interfacing with both clients and internal stakeholders.
- Growth Mindset
- Drive portfolio growth through hiring, RFP participation, and proposal development.
- Collaborate with sales and technology teams to expand business opportunities.
- Facilitate upward and cross-functional communication.
- Business Management
- Monitor key business metrics: revenue, margins, growth, and customer satisfaction.
- Improve productivity through process optimization and automation.
- Manage operational KPIs like utilization, team structure (pyramid), and fresher onboarding.
The Successful Applicant
Strategic Leadership & Vision
- Has 18+ years of experience in IT services or consulting, with at least 5 years in senior leadership.
- Demonstrates a clear ability to align technology strategies with business goals and drive digital transformation.
Domain Expertise
- Deep understanding of manufacturing sector.
- Experience managing large programs and support/maintenance across enterprise systems and infrastructure.
Team & Delivery Management
- Proven track record of leading large, diverse teams (300+ Team size) and mentoring delivery managers.
- Skilled in managing $30M+ portfolios, ensuring delivery excellence, customer satisfaction, and operational efficiency.
Technical & Business Acumen
- Strong grasp of cloud-native solutions, AI/ML, IoT, and digital experience platforms.
- Capable of translating complex technical solutions into measurable business value.
- Experienced in budgeting, financial planning, and achieving growth targets.
Communication & Stakeholder Engagement
- Excellent communicator who can engage with executives, clients, and technical teams.
- Adept at navigating complex challenges and making data-driven decisions
What's on Offer
The role offers the opportunity to lead a high-impact, multi-million dollar delivery portfolio in the manufacturing domain, driving innovation and digital transformation. The candidate will work with cutting-edge technologies like cloud, AI/ML, and IoT while influencing strategic growth initiatives. It also provides a platform for senior leadership, cross-functional collaboration, and measurable business impact.
Contact: Sugandh Sharma
Quote job ref: JN-072025-6793987