Delivery Head - IT Services - Delhi/Pune

• Be recognised as a Senior Leader in a leading IT Services Organization
• You'll join a high-performing business, backing talented individuals
  

About Our Client

• Delivery Management
• Own and manage a customer portfolio worth $70M+.
• Ensure delivery excellence, operational efficiency, and high customer and employee satisfaction.
• Act as the primary point of contact for key clients.
• Thought Leadership
• Lead large-scale programs with expertise in the manufacturing domain.
• Oversee support and maintenance across enterprise systems, applications, and infrastructure.
• Contribute to and lead strategic initiatives within the organization.
• Team Management
• Empower and mentor delivery, program, and project managers.
• Ensure effective risk and issue management across accounts and projects.
• Guide teams interfacing with both clients and internal stakeholders.
• Growth Mindset
• Drive portfolio growth through hiring, RFP participation, and proposal development.
• Collaborate with sales and technology teams to expand business opportunities.
• Facilitate upward and cross-functional communication.
• Business Management
• Monitor key business metrics: revenue, margins, growth, and customer satisfaction.
• Improve productivity through process optimization and automation.
• Manage operational KPIs like utilization, team structure (pyramid), and fresher onboarding.

The Successful Applicant

• Has 18+ years of experience in IT services or consulting, with at least 5 years in senior leadership.
• Demonstrates a clear ability to align technology strategies with business goals and drive digital transformation.
  

• Deep understanding of manufacturing sector.
• Experience managing large programs and support/maintenance across enterprise systems and infrastructure.
  

• Proven track record of leading large, diverse teams (300+ Team size) and mentoring delivery managers.
• Skilled in managing $30M+ portfolios, ensuring delivery excellence, customer satisfaction, and operational efficiency.
  

• Strong grasp of cloud-native solutions, AI/ML, IoT, and digital experience platforms.
• Capable of translating complex technical solutions into measurable business value.
• Experienced in budgeting, financial planning, and achieving growth targets.
  

• Excellent communicator who can engage with executives, clients, and technical teams.
• Adept at navigating complex challenges and making data-driven decisions
  

What's on Offer

Contact: Sugandh Sharma

Quote job ref: JN-072025-6793987