Delivery Head

Job Description

Empowered By Innovation Birlasoft, a global leader at the forefront of Cloud, AI, and Digital technologies, seamlessly blends domain expertise with enterprise solutions. The company’s consultative and design-thinking approach empowers societies worldwide, enhancing the efficiency and productivity of businesses. As part of the multibillion-dollar diversified CKA Birla Group, Birlasoft with its 12,000+ professionals, is committed to continuing the Group’s 170-year heritage of building sustainable communities. Delivery Leader Responsibilities: Overall Owner for the success of the Delivery organization - Own End to End Delivery of all Programs by various governance Mechanisms, enabling the Delivery Managers and Team and key customer connects on regular intervals Stay updated on the latest developments and trends within RPA, AI, and the Metaverse, integrating new knowledge and best practices into project management methodologies. Provide strategic & operational direction and leadership to the Program Directors, Managers Successful transition with measurable success criteria across GEOs with large teams Owns Delivery of All projects on-time, In-Budget with high customer satisfaction Strong understanding of RPA tools, AI concepts, and familiarity with Metaverse platforms and technologies. Project planning, Risk / Issue management, Project status reviews and reporting Very good understanding of the Agile and all Project execution models SPOC for the customer delivery and escalation point as well with very good articulation skills People management skills of handling Senior Project / Program managers / Delivery Managers. Take active part in Pre-Sales and drive Account growth activities. Own the RFP and Responses. Advisor to internal and external stakeholders in relation to components that contribute to delivery Practical process improvements (PPI) and lean manufacturing best-practices within and across accounts Track Record of Improving Margins, Operational Excellence parameters. Thought leadership in Technology support methodology. Experience in handling large engagements / portfolio in offshore / onshore model with strong customer facing skills. Very good understanding / previous experience of managing multiple technologies (preference with D&A experience) Manage a large portfolio + with varied commercial construct (FP, turnkey, Risk & Reward). Exposure to Life science and Medical Devices, healthcare will be preferred Technologies: Digital and Cloud Technologies (D&A, AI/ML/NLP, AWS/GCP etc.) Hands on experience of managing large medium to complex projects (Around 300+ Team) with proven methodologies under tight timelines. Drive the customer engagements end-to-end including with budget responsibility, delivery team success reporting and invoicing. Requirements: 18+ years of experience in handling large digital programs with LSS/Healthcare domain background. Demonstrated ability to build and lead teams of various size in delivery of services to customer, including leading remote or offshore resources; Ability to formulate and express ideas clearly and effectively in verbal and written presentations; Requires strong management, organizational, team building, coaching and mentoring skills; Well established track record of producing high quality results while establishing/maintaining customer relationships at all levels; Experience assessing and planning IT capabilities and transforming large technology programs. Show more Show less