Customer Support Analyst

Job Preview: Customer Support

· Role: Customer Support

· Designation: Analyst

· Work Location: Mangalore

· Shift: 9 hours per day, with shift changes every month. (4 shifts)

Role Overview:

Customer Support Analyst plays a pivotal role in ensuring the seamless operation of the company's workplace experience platform. This involves providing technical support, troubleshooting issues, and collaborating with cross-functional teams to enhance application performance and user satisfaction.

Required Qualifications:

· Education:

· BCA, BSc Computers, MSc computers and BCOM with computers

· Skills

· 1+ years of experience in application support or a similar role is preferred

· Excellent verbal and written communication skills to interact effectively with both technical and non-technical stakeholders.

· Strong analytical abilities to diagnose and resolve complex technical issues efficiently.

Key Responsibilities:

· Provide first-level support for web or app platform.

· Diagnose and resolve issues related to web or app platform.

· Assist customers with activation, configuration, and data plan setup

· Troubleshoot mobile app compatibility, cloud services, and signal strength problems

· Document customer interactions and solutions in Salesforce software

· Collaborate with product development and engineering teams to escalate unresolved issues

· Identify trends in support requests and recommend product or documentation improvements

· Maintain up-to-date knowledge of product line.

· Provide feedback for improving user experience across products and services

Work Environment:

· Shifts: 9 hours per day, with shift changes every month (4 shifts) and 2 days week off.

· The shifts timings are: 4:30am to 13:30pm, 12:30pm to 9:30pm, 6:30pm to 3:30am and 8:30pm to 5:30pm

· Team: Work as part of a dynamic team in a supportive, growth-oriented environment.

· Supportive Culture: Join a team that values collaboration, innovation, and continuous improvement.

· Continuous Learning: Stay updated with the latest technology trends and product updates to provide the best support possible.

Interested can share resume to akshaya.k@unifycx.com