Customer Success Executive

About AppitSimple

AppItSimple Infotek is a leading software development company that specializes in providing innovative and customized software solutions to businesses of all sizes. With a team of experienced developers, designers and project managers, we help organizations to transform their ideas into successful digital products. Our focus is on delivering high-quality, scalable, and secure solutions that meet the unique needs of each client. Whether you're looking for a custom web application, mobile app, or cloud-based solution, AppItSimple Infotek is your partner for success.

URL : https://appitsimple.com/

About Callhippo

CallHippo is a futuristic virtual phone system that revolutionizes communication for businesses of all scales and sizes. Established with the aim of enhancing customer communications and boosting team collaboration, it offers an array of 50+ advanced features. The company has a strong global presence, with footprints in 80+ countries.

To know more: https://callhippo.com/

Roles & Responsibilities :

Customer Advocacy : Be the first point of contact for customers, acting as their champion and advocate. Understand their needs, address concerns, and relay valuable feedback to the product team for feature requests, improvements, and bug fixes.

Onboarding & Training: Assist in the onboarding process by providing thorough training and ensuring customers are set up for success from the very beginning.

Maximize Product Value : Develop an in-depth understanding of CallHippo’s features and functionalities, and help customers leverage the platform to its full potential.

Customer Engagement & Success: Ensure high levels of engagement with customers by understanding their business goals and proactively working to drive their success. Help them achieve desired outcomes quickly.

Community Building: Take a continuous approach to growing the customer community, fostering connections between users, and driving adoption of CallHippo's solutions.

Opportunity Identification: Identify potential growth opportunities with customers and relay the information to the sales team to expand their use of CallHippo’s products.

Support & Guidance: Respond promptly to customer support queries, providing clear and effective answers. Serve as the go-to guide for customers navigating challenges or questions.

Platform Management : Assist in managing the CRM and other platforms used to deliver exceptional customer success experiences.

Customer Health Monitoring: Monitor customer health metrics, assess satisfaction, and take necessary actions based on the data to ensure customers stay on track for success.

Challenge Resolution: Along with the Customer Success Manager, help identify and resolve product adoption challenges faced by customers, ensuring minimal roadblocks to their success.

Requirements:

Entrepreneurial Spirit: A self-starter with a desire to make a significant impact on the success of both customers and the company as a whole.

Goal-Oriented : Highly motivated to meet and exceed both personal and professional goals, with a tenacious attitude and a desire to go above and beyond.

Adaptability: Quick to learn new information and adapt to changing environments. Able to manage multiple tasks and priorities with a calm and level-headed approach.

Strong Communication Skills: Excellent listening skills and the ability to understand diverse viewpoints. Capable of building strong relationships with both customers and internal teams.

Work Ethic: Strong work ethic, with a commitment to transparency, honesty, and professionalism in all interactions.

Problem-Solving Ability: Able to proactively identify issues and find innovative solutions to meet customer needs and drive satisfaction.

Team Player: Open to a culture of collaboration, innovation, and continuous professional development.

Perks of Working with Us!

5-day Workweek

Uncapped Performance-Based Incentives

Reward & Recognition Programs

Annual Company Retreats

Employee Referral Rewards