Customer Engineering Manager

About the job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

As a Customer Engineering Manager, you will lead customer engineering teams and deploy a team of subject matter experts responsible for working alongside the customers to provide technical and solution advice to accelerate workload migration and remove technical impediments.

Responsibilities

• Lead a team of Customer Engineers and build a growth culture. Focus on talent strategy and development to deliver on cloud transformation outcomes for the customers and accelerate business goals for the territory.
• Foster partnerships with key customers across the book of business. Provide leadership related to cloud, transformation, and relevant industry trends.
• Partner with Google Cloud Sales leadership to define technical Go-To-Market (GTM) strategies and execution plan for the team's book of business.
• Lead workload and opportunity review meetings and provide insight into how to achieve a technical agreement and migration strategy, work with customers, partners, and prospects.
• Work cross-functionally across Google, partners, and the team to resolve technical roadblocks including capacity needs, constraints and product challenges affecting customer satisfaction.