CRM – Customer Relationship Manager

Job Description

Experience: 1-3 years of experience in CRM, customer service, or a similar role. · Develop and sustain relationships with customers by understanding their needs and providing support. Serve as a primary point of contact for customer inquiries, issues, and feedback. · Use CRM tools to track, analyze, and interpret customer data to identify trends, behaviors, and areas for improvement. · Prepare reports on CRM metrics, customer satisfaction, and campaign effectiveness for senior management. · Implement customer loyalty programs and develop strategies to increase customer retention rates. · Work with marketing teams to create personalized offers, campaigns, and promotions to drive customer loyalty. · Plan, execute, and monitor CRM campaigns and strategies in collaboration with marketing. · Ensure customer segmentation and targeting are optimized for each campaign. · Manage and update the CRM system to ensure data accuracy and consistency. · Train and assist team members on CRM software and best practices. · Conduct customer surveys, gather feedback, and identify ways to improve customer satisfaction. · Work with cross-functional teams to address and resolve customer concerns effectively. · Coordinate with sales, marketing, and product teams to improve customer experience. · Act as a liaison between customers and other departments to resolve issues and communicate updates. Qualifications and Education Requirements Education: Bachelor’s degree in Business Administration, Marketing, or a related field. Experience: 1-3 years of experience in CRM, customer service, or a similar role. Preferred Skills- - Strong understanding of CRM software (such as Salesforce, Zoho, HubSpot, etc.). - Excellent communication, interpersonal, and problem-solving skills. - Analytical skills with the ability to interpret and act on customer data. - Ability to multitask, prioritize, and work in a fast-paced environment. - Team player with a customer-centric approach. Job Type: Full-time Pay: ₹15,000.00 - ₹30,000.00 per month Schedule: Day shift Experience: total work: 1 year (Preferred) Work Location: In person