Configuration Lead

Role Overview

• Industry Expertise and Solution Design:
• Demonstrate extensive knowledge of industry best practices, business processes, o9's solutions, technical architecture, and value proposition.
• Lead the full lifecycle of projects from initial design to delivery, catering to customers across various industries and geographies.
• Customer Engagement and Requirements Analysis:
• Gain a deep understanding of customer requirements through leading workshops with functional and business process owners and documenting these interactions.
• Map business requirements effectively onto o9's platform and develop a clear, phased, and achievable blueprint.
• Solution Configuration and Monitoring:
• Collaborate with a team of experts to configure solutions as per the design to address complex operations and supply chain challenges, and establish a rigorous performance monitoring process.
• Issue Resolution and Training:
• Work directly with customers to resolve issues and oversee the defect tracking, analysis, and resolution process.
• Plan, develop, and deliver comprehensive training for Super Users and End Users across a global user base.
• Process Improvement and Demonstrations:
• Actively contribute to internal process improvements and product feature enhancements based on customer feedback by liaising with the development and operations teams.
• Support and lead customer demonstrations.
• Leadership and Mentorship:
• Serve as a mentor and guide to junior team members, fostering skill development and professional growth.
  

Qualifications And Experience

• Experience:
• Minimum of 7 years of experience implementing planning applications specifically in the retail industry.
• Hands-on experience with key retail planning processes including Merchandise Financial Planning, Assortment Planning, Allocations, Replenishment, and Retail Forecasting.
• Deep experience in the end-to-end lifecycle of solution implementation, covering blueprinting, configuration, testing, and go-live phases.
• Technical Skills:
• Knowledge and experience with databases (SQL Server, MySQL) and programming languages such as SQL, MDX, T-SQL.
• Proficiency in Microsoft Excel/PowerPoint for advanced analysis and presentations.
• Soft Skills:
• Strong leadership capabilities, demonstrating proficiency in product knowledge and industry domain.
• Excellent listening skills with the ability to clearly articulate viewpoints, manage and deliver to customer expectations, especially under pressure.
• Analytical acumen with the ability to process large volumes of data and use intuition to prioritize high-value opportunities or significant risks.
• Capability to simplify complex problems for easier understanding and resolution.
• Certifications:
• Certifications in retail planning, supply chain planning, TOGAF (desirable but not essential).
  

Education

• Master’s Degree in Operations Research, Mathematics, Science, Engineering, Business Administration, Business Analytics, Computer Science, or related fields (including Supply Chain Engineering).