Client service manager(Event Tech)

Dreamcast

3 years

8 - 12 Lacs

Mumbai Metropolitan Region

Posted:1 day ago| Platform:

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Skills Required

service onboarding portfolio support analytics workflow engineering data design marketing communication contracts management saas negotiation presentation excel metrics retention analysis crm software leadership

Work Mode

On-site

Job Type

Full Time

Job Description

Client Services Manager

Industry & Sector

Dreamcast is a leading event tech company specializing in delivering exceptional event experiences.
We offer innovative solutions for managing and executing events seamlessly, ensuring maximum client satisfaction.
Our team of dedicated professionals is committed to leveraging the latest technologies to create memorable and impactful events.
With a strong focus on client service, we build long-lasting relationships and help our clients achieve their event objectives efficiently.

We are seeking a proactive Client Services Manager to own the customer lifecycle, from onboarding to renewal, ensuring every client realises measurable ROI while identifying expansion opportunities.

Role & Responsibilities

Act as the single point of contact for a portfolio of mid-market and enterprise accounts, delivering responsive, white-glove support on-site at client offices across India.
Plan and execute structured onboarding programmes, driving adoption of platform features, integrations, and analytics dashboards within 30-60-90-day milestones.
Monitor service delivery KPIs, troubleshoot workflow issues with product and engineering teams, and escalate blockers to maintain 99.9% uptime and event success.
Lead quarterly business reviews, present performance insights, and craft data-backed recommendations that increase usage and upsell add-on modules.
Coordinate cross-functional resources—design, marketing, and technical ops—to ensure timely execution of client campaigns and event timelines.
Document best practices, contribute to knowledge base articles, and mentor junior associates on client communication standards.
uild and maintain strong, long-lasting client relationships
Negotiate contracts and close agreements to maximize profits
Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors

Skills & Qualifications

3+ years in client success, account management, or service delivery within SaaS, events, or digital marketing domains.
Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
Must have min.3 years’ experience in the relevant field
Experience delivering client-focused solutions to customer needs
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
Excellent listening, negotiation and presentation abilities
Strong verbal and written communication skills
Analytical mindset with proficiency in Excel or BI dashboards to interpret usage metrics and retention data.
Exceptional written and verbal English communication; additional Indian languages a plus.

Skills: client management,data analysis,client success,bi dashboards,saas,problem solving,client services,excel,digital marketing,events,negotiation,relationship building,crm software,presentation,communication,team leadership,account management,service delivery,analytical skills

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