Who are we?
At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives, and is committed to doing well by doing good.What will you contribute?The Central Operations Team sits under the overarching function of Operational Excellence. Operational Excellence Team is a part of the Business Excellence which was established as part of the Reach Beyond Operating Model changes announced within Finastra in December 2021.
The Business Excellence Team Is Structured As Follows
The
Central Operations team
exists to provide the following services and assurances for Finastra:
- This team works and lives by the Operational Framework. This framework captures and documents all operational policies, operational activities at the lowest process or Work Instruction level and in turn, interlocks into a wider ‘One Finastra’ Process framework
- With the Operational Framework being the underpinning foundation, we ensure we own and maintain operational onboarding and provide first line support for the Kimble PSA tool through a centralized support desk
- We adhere to operational processes, working in alignment with the Business Process & Automation team. Jointly optimizing how we work globally by developing, refining, maturing, and expanding Finastra’s approach to achieving benefit and insight led business process excellence with one key priority in mind…. Delivering better customer centered outcomes always!
- We as a teamwork in alignment with the Program Management & Delivery team, adhering to the framework and operational instruction for how to configure and execute projects within Finastra acting as the Business Design Authority for the Finastra PSA tool (Kimble)
You will, in your role ensure full operational excellence of the global business by:
- Working collaboratively and in partnership with the business to provide operational support and enablement for our project managers, business operations, finance & other teams by further supporting them in the use of any prescribed tooling like Kimble, NetSuite, SFDC etc.
- Ensuring the business is operationally executing to the required standards within the purview of the tools available
- Being in alignment with the other Business Excellence teams and ensure Finastra is operationally ready to execute new or operational change wherever required.
The
Central Operations team
exists to provide the following services and assurances for Finastra:
- This team works and lives by the Operational Framework. This framework captures and documents all operational policies, operational activities at the lowest process or Work Instruction level and in turn, interlocks into a wider ‘One Finastra’ Process framework
- With the Operational Framework being the underpinning foundation, we ensure we own and maintain operational onboarding and provide first line support for the Kimble PSA tool through a centralized support desk
- We adhere to operational processes, working in alignment with the Business Process & Automation team. Jointly optimizing how we work globally by developing, refining, maturing, and expanding Finastra’s approach to achieving benefit and insight led business process excellence with one key priority in mind…. Delivering better customer centered outcomes always!
- We as a teamwork in alignment with the Program Management & Delivery team, adhering to the framework and operational instruction for how to configure and execute projects within Finastra acting as the Business Design Authority for the Finastra PSA tool (Kimble)
You will, in your role ensure full operational excellence of the global business by:
- Working collaboratively and in partnership with the business to provide operational support and enablement for our project managers, business operations, finance & other teams by further supporting them in the use of any prescribed tooling like Kimble, NetSuite, SFDC etc.
- Ensuring the business is operationally executing to the required standards within the purview of the tools available
- Being in alignment with the other Business Excellence teams and ensure Finastra is operationally ready to execute new or operational change wherever required.
Required Experience
- Good communication skills – Verbal and Written
- Good analytical and problem-solving skills
- PMO experience is an added advantage
- Good experience working with PSA /project management tool like Kimble, OpenAir, NetSuite
- Strong Excel knowledge & MS office Skills – Must
- Strong knowledge in working with information systems – run reports, usage of BI/DOMO/Power BI, define required reports - Good to have
Benefits
We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:
- Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.
- Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.
- Medical, life & disability insurance, retirement plan, lifestyle and other benefits*
- ESG: Benefit from paid time off for volunteering and donation matching.
- DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, Culture@Finastra, Proud@Finastra, Disabilities@Finastra, Women@Finastra).
- Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.
- Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.
- Specific benefits may vary by location.
At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.
Be unique, be exceptional, and help us make a difference at Finastra!
