Associate Technical Support Analyst - Asset Management

Caring. Connecting. Growing together.

Primary Responsibilities

• Asset imaging - Windows & Mac
• Asset Issuance - Issue Laptop/Desktop/IT Peripherals to Users
• Asset maintenance - break fix repairs, vendor coordination, part procurement and replacements
• Asset lifecycle replacements
• Asset Recovery - Recover Laptop/Desktop/IT Peripherals from users at the time of Separation
• Provide Separation Clearance details with Payroll team (HR)
• Tools - Monitor Group Mailbox and respond to user queries
• Work on Service Now tickets related to temporary offline machines
• Work on DDT Tickets for Issuance and break-fix of Laptop/Desktop
• Work on HAM Tickets for IT Peripherals and Non-standard hardware requests
• Update LAM (Asset Inventory) on regular basis. Procurement - Monitor stock levels for Laptop/Desktop/MacBook’s/Peripherals on regular basis and prepare inventory reports
• Initiate Faulty part procurement on Monthly basis. Follow up with vendor to receive procured assets on site, check invoice details for payment processing. New Inventory Management - Scan new machines, Share details with finance, upload inventory in LAM (ACR Tool)
• Reporting - Regular reports to be prepared for Separations, Stock Levels, Man-Machine Ratio, MIS etc. Disposal - Initiate disposal of OOW hardware on quarterly basis
• Others - Coordinate with vendor and voice team for Cisco Phone and LAN Port issues
• Coordinate with ART team, work on temporary offline machines and update correct status in LAM
• Issue Laptop letter to users in case of onsite travel
• Need to share the Monthly annexure data with Commercial team
• Inventory Audit on quarterly basis and co-ordinate with finance
• Excel, Mail drafting, communication skills, Asset management skills-Windows/Mac/IT peripherals(Mouse, keyboard, monitors, connector cables, Headsets, chargers etc.)
• IT asset management (ITAM) best principles
• IT Asset budgeting, forecasting, procurement & vendor management
• Asset tracking, inventory management and reports
• IT Service management (ITSM) tools
• Policies, procedures, and workflows development & revision
• Compliance and audit management
• Project Management
• IT Cost Optimization & Risk Management
• IT Asset De-bonding & Disposal
• Asset Imaging and MECM
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
  

Required Qualification

• Regular Graduation with experience in Desktop support, Hardware Provisioning, Hardware asset management and repair