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Karbon Business logo

Associate- Key Account Manager

2 years

0 Lacs

Bengaluru Karnataka India

Posted:5 days ago| Platform: Linkedin logo

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Skills Required

payments finance management automation vision retention scaling engagement extract data crm upselling communication presentation documentation analyze saas leadership hubspot

Work Mode

On-site

Job Type

Full Time

Job Description

Who We Are

Karbon

is one of India’s fastest-growing B2B fintech companies, trusted by over

3,000+ businesses

, including top startups and unicorns. Backed by

Y Combinator (YC S21)

and leading global investors, we’re on a mission to revolutionize business payments, credit, and financial workflows across India.

What We Do

We offer a

modern B2B payment and credit platform

built specifically for finance teams and business leaders. From corporate cards and FX to smart expense management and financial automation—we empower businesses to move faster with better control.

Our Vision

To build India’s financial operating system for modern businesses—

fast, flexible, and founder-friendly

. We're here to give finance teams the tools they need to lead with speed, insight, and confidence.

Job Summary

We're looking for a driven and customer-obsessed

Associate- Account Manager

to join our high-impact Customer Success team. If you’re passionate about nurturing client relationships, solving customer problems, and driving retention, this is your chance to make a difference at a fast scaling fintech startup.

What Will You Do?

🤝

Customer Engagement & Retention
  • Be the primary point of contact for high-value clients, managing ongoing relationships and ensuring satisfaction.
  • Own regular check-ins, reviews, and strategic conversations to deepen partnerships and retain business.
  • Help customers extract maximum value from Karbon’s FX and payment offerings.

📊

Customer Intelligence & Data Management
  • Understand customer goals, use cases, and financial behaviors through active listening and research.
  • Collect and update key customer data such as demographics, spending patterns, and usage trends.
  • Maintain accurate records and customer notes in our CRM tools - HubSpot.
  • Cross-selling and upselling by analysing client needs through intel gathering, and then cross-selling our other related products to the clients.

📣

Feedback & Internal Advocacy
  • Identify client pain points and proactively offer solutions or escalate where needed.
  • Be the voice of the customer—sharing insights with Product and Business teams to improve offerings.
  • Champion client success through structured feedback loops and relationship health metrics.

Requirements

✅

Experience
  • 1–2 years of proven experience in account management, customer success, or client-facing roles.
  • Prior experience working with corporate, enterprise, or fintech clients preferred.

✅

Skills
  • Strong relationship-building, communication, and presentation skills.
  • Excellent organizational and documentation skills, especially using CRMs.
  • A problem-solving mindset with the ability to analyze client behavior and pre-empt challenges.

✅

Bonus Points
  • Experience in fintech, B2B SaaS, payments, or financial services.
  • Familiarity with FX and financial products for businesses.
  • A proactive and self-starter attitude with a hunger to learn and grow.

Why Join Karbon?

🚀

Fast-track your career

at one of India’s most exciting B2B fintechs💡

Make an impact

by working closely with leadership and cross-functional teams🌱

Learn and grow

in a fast-paced, startup environment🤝

Build deep relationships

with some of India’s most innovative companies🎯

Flat hierarchy, high ownership

, and a shared mission to reshape how businesses manage money

Join Karbon. Be part of building the future of business finance.

Skills: upselling and cross-selling,crm usage,presentation,organizational skills,documentation,b2b saas,relationship-building,communication,analytical skills,account management,forex,problem-solving,fintech,hubspot crm

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