Assistant Manager - Customer Service

Job Description

Job Title : Assistant Manager - Customer Service Reporting to : Team Lead Entity : Evonik India Work Location : Thane Purpose of the Position : Responsible for complete order to cash process and interaction with customers related to the process including the wide range of Customer Service activities. Well versed with SAP functionality and activities. Follow trade compliance guidelines in discharge of customer service responsibilities. Key Responsibilities : Support the managers for sales forecasting based on stock in warehouse. Co-ordinate with India Accounts team and Overseas Credit Management team for credit risk management and credit blocks for all customers. Manage order processing process for smooth order management on the Evonik SAP platform. performing relevant SAP function like - creating invoice, purchase order, goods receipt, etc. Sample processing in SAP / Sample Delivery to customers. Co-ordinating with overseas offices for shipment details, import documentation and provide relevant details to India Logistics department for clearance procedure. Follow up with logistics department for ensuring smooth deliveries to customers on time. Complete documentation for High Seas sales, including High Seas sale agreement, invoicing etc. and follow up with the customer. Process customer requests/complaints in CRM software. Co-ordinating with logistics function for logistics expenses. Gathering data for monthly reports on sales and inventory & generating MIS for BL managers from sources such as SAP, ERP, etc. Monitoring receivables, extracting O/S data from SAP, payment/collection follow-up from customers. Co-ordinate and support to accounts department for reconciliation of customer’s accounts. Handling customer complaints by visiting the customers if required. GST reconciliation with accounts department on regular basis. Providing marketing and event management support during exhibitions & business events. Maintain exchange rate data (RBI, SAP, Customs) Preparation of IUPAC Declaration, End used certificated, FASSAI declaration for custom clearance Act as a backup for allocated colleagues when necessary. Scrutiny of draft Bills of Lading (BLs), Invoice, Packing list and Certificates of Origin (COOs). Education, Certification And/or Relevant Experience Required. Candidate must possess a graduate degree and hold a certification in supply chain management, which is preferred. Minimum 03 years of relevant experience in customer service is required. Must have SAP knowledge & have worked on the relevant module. Your Application To ensure that your application is proceeded as quickly as possible and to protect the environment, please apply online via our careers portal. Further information about Evonik as Employer can be found at https://careers.evonik.com. Please address your application to the Talent Acquisition Manager, stating your earliest possible starting date and your salary expectations. Your Talent Acquisition Manager: Sagar Khedekar Company is Evonik India Show more Show less