2220 Application Support Jobs - Page 24

Role Overview: When its about Customer Success, we hold ourselves to a high standard. In fact, one of our company values is to create a WoW experience for our customers and we are constantly measuring ourselves on it. The goal of our Customer Success team is to Delight (not just satisfy) our customers as often and creatively as possible. To delight our customers, we need to keep getting better everyday - that's where you come in!. We are looking for a product support guru who thrives on providing support through many different communication channels. Youre a great match if you are empathetic about customers technical inquiries and willing to dive deep into the product to troubleshoot and resolve customers inquiries Responsibilities : You will Be the initial point of contact for our customers in resolving technical and application related inquiries. You will understand their inquiries and then Delight them with fast, complete and accurate solutions. Provide Technical Support through many different channels: email, phone, live chat, and forums. Own customers technical/product issues from initial report to resolution. You will constantly communicate with our customers providing regular updates to the customers on the progress made until you see through resolution. Constantly Collaborate with Customers, Engineering, Product Mgmt teams to effectively manage customer inquiries and escalate priority issues when necessary. Become a Pipemonk Product Expert so you can speak and teach intelligently on the value and usage of each part of the Pipemonk system. Also deeply understand every business app that we integrate (for e.g., Shopify, QuickBooks etc). Deliver best practices to customers to help improve their overall automation across various cloud apps and be part of their success story Required Skills : Ideal Candidate will Have excellent customer service skills the ability to carefully listen, be empathetic, accurate, responsive with a strong sense of urgency Have 3-4 years of Technical Support experience (providing support via email, live chat, and/or phone) Have desire to dive deep into the product ; learn it inside out ; and teach the product Have excellent skills in requirement gathering, troubleshooting, and problem solving Be flexible with work hours (between EU and US hours) Have Excellent organisational, written and oral communication skills Have Basic understanding of web-based software ; UNIX ; HTML, XML, JSON

Job description Understanding the technical requirements of clients (Software & Electronics). Demo and Presentation on Solutions. Client meetings with the Business Development Team whenever required for some new technical requirements.

Job Summary : We are seeking a detail-oriented and technically proficient Application Support Specialist to join our team. The ideal candidate will have a strong background in user access management, system configuration, and troubleshooting, with a focus on PAM, IAM and allied identity technologies. Key Responsibilities: Act as point-of-contact by providing technical support to Enterprise customers and partners of ARCON. Handles real-time voice-calls and chats with technical queries and adheres to the SLAs Handles email queries and responds in a timely-manner Achieves understanding of ARCON products and gains expertise Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments Demonstrated ability to handle escalations and complex incidents with a calm and solution-focused approach. Attempts to provide resolutions on the first interaction with customers Handles multiple cases at the same time with varying degrees of severity Effectively communicates procedural and technical issues to internal and external customers/stakeholders Excellent written and verbal communication skills for troubleshooting, documentation, and collaboration with cross-functional teams. Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers Assesses the need to engage or escalate to the required resources to handle complex issues/situations Engages with internal teams to prioritize customer requests Proven experience with LDAP and Active Directory configuration, management, and troubleshooting. Strong understanding of network devices and network architecture. Solid understanding of user authentication and authorization mechanisms (e.g., Kerberos, SSO, MFA). Researches on array of topics like operating system (Windows / Linux / Unix, etc) & its fundamentals, Infrastructure technologies, and ARCON products as and when needed Participates in the new product releases to ensure information and training requirements are met to start supporting the new release Engages in ongoing trainings and function/organization development, along with self-learning Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution Works towards becoming an SME on a product area and go to guy for an underlying related technology Works in a team with assorted expertise Mentors and assist new technical support engineer and peers to develop skills Comfortable working in shifts Multitasks and works well in a fast-paced environment A keen interest in security best practices, particularly within the context of Identity and Access Management (IAM). AREAS OF WORK: Support -- Helping people use applications by answering their questions and giving information that facilitates correct operation of ARCON products over the phone, chat and / or email. Troubleshooting -- Diagnosing malfunctions in the operation of software. Repair -- Correcting application software malfunctions Required Skills & Qualifications: Experience with IAM systems (e.g., Okta, SailPoint, Microsoft Identity Manager). Experience with network monitoring tools (e.g., Wireshark, SolarWinds, etc.). Certifications in system administration, networking, or security (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate, etc.). Hands on experience across the following core technologies Operating systems - Windows Server/Windows Client / Linux o Expert Level understanding of Windows / Linux Server Concepts Hands on experience in troubleshooting Windows / Linux OS and application related issues Infrastructure technologies - AD, DNS, DHCP, etc Strong foundation of Networking Principles Good to have knowledge of Desktop Operating system - MAC OS, *nix, WIndows o Virtualization Technologies - Vmware / Hyper-V Apache Tomcat and Apache Web Server o Knowledge of computer security procedures and protocol o Remote Deployment Tools like LANDesk, SCCM and other IT landscape Relational DB principles and methodologies - MS-SQL, Oracle Working Conditions: 24*7 shift-Rotational Roster's Off

Day Shift, on-call/overtime may be required to ensure coverage of core business Job Purpose: Provide global support and ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritising, documenting and actively resolving end user help requests and escalating incidents when considered appropriate and necessary to maintain SLA expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individual give in-person, hands-on help at the desktop level Key Result areas: Evaluate documented resolutions and analyse trends for ways to prevent future problems Alert management to emerging trends in incidents Support development and implementation of new computer projects and new hardware installations. Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans Assist in software releases and roll-outs and the communication thereof to the end users Assist as required in IT Projects Field incoming requests to the Service Desk via telephone, self-service portal and e-mail to ensure courteous, timely and effective resolution of end user issues Document all pertinent end user identification information Build rapport and elicit problem details from service desk customers Prioritise and schedule problems. Escalate problem (when required) to the appropriately experienced technician/team Record, track and document the service desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution Escalate problems (when required) to the IT Operations Manager/Senior Management Apply diagnostic utilities to aid in troubleshooting Access software updates, drivers, knowledge bases, and FAQ resources on the Internet/Intranet to aid in problem resolution Identify and learn appropriate software and hardware used and supported by the organisation Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications Perform preventative maintenance, including checking and cleaning of servers in accordance with company policies and procedures and change management, working with the Server Administrators. Perform daily monitoring of server backups Check Service Desk queues and server/network monitoring for alerts and record and escalate as appropriate Accurately document instances of hardware failure, repair, installation, and removal Assist in developing long-term strategies and capacity planning for meeting future computer hardware needs Support development and implementation of new computer projects and new hardware installations Test fixes to ensure problem has been adequately resolved Perform post-resolution follow ups to help requests Develop help sheets and FAQ lists for end users Reinforce SLAs to manage end-user expectations Competencies, Attributes, Knowledge: Working knowledge of ITIL Based Service Desk Incident Logging System Knowledge of basic computer/telecoms hardware, including Dell/HP laptops/desktops, Dell/HP printers, network/telecoms patching, mobile/smart phones, Macs/IPads Experience with desktop operating systems, including 7/8 & above Working knowledge of Windows AD administration Application support experience with Lotus Notes 5/6.5/8.5, Office 2007/2010, Citrix, Imaging Technologies, VPN client would be advantageous Working knowledge of a range of diagnostic utilities, including RDP, Dameware, Teamviewer Working with remote offices and homeworkers Familiarity with the fundamental principles of ITIL Strong documentation skills Ability to conduct research into a wide range of computing issues as required Ability to absorb and retain information quickly Ability to present ideas in user-friendly language Highly self-motivated and directed Keen attention to detail Proven analytical and problem-solving abilities Ability to effectively prioritise and execute tasks in a high-pressure environment, across different time zones/different sites Exceptional customer service orientation Experience working in a team-oriented, collaborative environment. Exceptional written and oral communication skills Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills Fluent English language skills Desirable: Certifications MCSA/MCSE, ITIL.

Reference 250005LL Responsibilities Job Description French min Level B1 is a must Basic SQL, Informatica, Teradata, Oracle & Unix is required Flexibility Should be ready to work for 24*7 on-call (including weekend coverage) on rotation basis during critical times and requirement basis Should be ready to work on different shifts starting from 5:30 AM PST to 6:00 PM PST (Paris time) Must be a quick learner in terms of process and technologies Process and Communication Experience in Incident Management, Change Management and Problem Management, ITIL and Data Analysis process ITIL fundamental certification will be an advantage Good Inter-personal and communication skills Should be able to communicate to the stakeholders on the proposed solutions Required Profile required Technical : 2+ years of experience in Application Support, supporting applications in Financial Domain Should have exposure on Oracle, Teradata, Informatica and Unix operating system Should be good in SQL, Unix and should have worked in Control-m at least for 2 to 3 years Monitor process on production runs, communicate information to the advisory (OPA) team and raise production support issues to the project team Prior knowledge of risk chain is an extra advantage Should be able to identify opportunities and do automations and small enhancements Ensure that team is performing the tasks and BAU is maintained Why join us ?We are committed to creating a diverse environment and are proud to be an equal opportunity employer All qualified applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status? Business insight At SocitGnrale, we are convinced that people are drivers of change, and that the world of tomorrow will be shaped by all their initiatives, from the smallest to the most ambitious Whether youre joining us for a period of months, years or your entire career, together we can have a positive impact on the future Creating, daring, innovating and taking action are part of our DNA If you too want to be directly involved, grow in a stimulating and caring environment, feel useful on a daily basis and develop or strengthen your expertise, you will feel right at home with us! Still hesitating You should know that our employees can dedicate several days per year to solidarity actions during their working hours, including sponsoring people struggling with their orientation or professional integration, participating in the financial education of young apprentices and sharing their skills with charities There are many ways to get involved We are committed to support accelerating our Groups ESG strategy by implementing ESG principles in all our activities and policies They are translated in our business activity (ESG assessment, reporting, project management or IT activities), our work environment and in our responsible practices for environment protection Diversity and Inclusion We are an equal opportunities employer and we are proud to make diversity a strength for our company Societe Generale is committed to recognizing and promoting all talents, regardless of their beliefs, age, disability, parental status, ethnic origin, nationality, gender identity, sexual orientation, membership of a political, religious, trade union or minority organisation, or any other characteristic that could be subject to discrimination

Experience in L3 APPLICATION SUPPORT Experience in Alarming Experience in L3 support.

We are seeking a talented individual to join our team as a Senior Software Developer . The Senior Software Developer is self-driven and has a holistic, big picture mindset in developing enterprise solutions. In this role, he/she will be responsible for designing modern domain-driven, event-driven Microservices architecture to host on public Cloud platforms (AWS) and integration with modern technologies such as Kafka for event management/streaming, Docker Kubernetes for Containerization. You will also be responsible for developing and supporting applications in Billing, Collections, and Payment Gateway within the commerce and club management Platform include assisting with the support of existing services as we'll as designing and implementing new business solutions, application deployment utilizing a thorough understanding of applicable technology, tools, and existing designs. The work involves working with product teams, technical leads, business analysts, DBAs, infrastructure, and other cross-department teams to evaluate business needs and provide end-to-end technical solutions. WHAT you'll DO: Acting as a Senior Developer role in a development team; collaborate with other team members and contribute in all phases of Software Development Life Cycle (SDLC) Applying Domain Driven Design, Object Oriented Design, and proven Design Patterns Hand on coding and development following Secured Coding guidelines and Test-Driven Development Working with QA teams to conduct integrated (application and database) stress testing, performance analysis and tuning Support systems testing and migration of platforms and applications to production Making enhancements to existing web applications built using Java and Spring frameworks Ensure quality, security and compliance requirements are met Act as an escalation point for application support and troubleshooting Have passion for hands-on coding, putting the customer first, and delivering an exceptional and reliable product to ABC Fitness s customers Taking up tooling, integrating with other applications, piloting new technology Proof of Concepts and leveraging the outcomes in the ongoing solution initiatives Curious to see where technology and the industry is going and constantly strive to keep up through personal projects Strong analytical skills with high attention to detail, accuracy, and expert in debugging issue, and root cause analysis Strong organizational, multi-tasking, and prioritizing skills WHAT you'll NEED: Computer Science degree or equivalent work experience Work experience as a senior developer in a team environment 4+ years of application development and implementation experience 3+ years of Java experience 3+ years of Spring experience Work experience in an Agile development scrum team space Work experience creating or maintaining RESTful or SOAP web services Work Experience creating and maintaining Cloud enabled/cloud native distributed applications Knowledge of API Gateways and integration frameworks, containers, and container orchestration Knowledge and experience with system application troubleshooting, and quality assurance application testing A focus on delivering outcomes to customers, which encompass designing, coding, ensuring quality, and delivering changes to our customers All applicants must be able to work from our Hyderabad office 2-3x a week AND IT S GREAT TO HAVE: 3+ years of JavaScript Frameworks experience (jQuery, React) 3+ years of SQL experience Billing or Payment Processing industry experience Knowledge and understanding of DevOps principles Knowledge and understanding of Cloud computing, PaaS design principles and micro services and containers Knowledge and understanding of application or software security such as: web application penetration testing, secure code review, secure static code analysis Ability to simultaneously lead multiple projects Good verbal, written, and interpersonal communication skills WHAT S IN IT FOR YOU: Purpose led company with a Values focused culture - Best Life, One Team, Growth Mindset Time Off - competitive PTO plans with 15 Earned accrued leave, 12 days Sick leave, and 12 days Casual leave per year 11 Holidays plus 4 Days of Disconnect - once a quarter, we take a collective breather and enjoy a day off together around the globe. #oneteam Group Mediclaim insurance coverage of INR 500,000 for employee + spouse, 2 kids, and parents or parent-in-laws, and including EAP counseling Life Insurance and Personal Accident Insurance Best Life Perk - we are committed to meeting you wherever you are in your fitness journey with a quarterly reimbursement Premium Calm App - enjoy tranquility with a Calm App subscription for you and up to 4 dependents over the age of 16 Support for working women with financial aid towards cr che facility, ensuring a safe and nurturing environment for their little ones while they focus on their careers.

Implementing a new cloud-based applications architecture and transforming ERP platforms to SAP S4 and aligning with SAP s Go-to-Market strategies/latest offerings. Our Greenfield SAP S4 journey is currently in progress. Transforming business processes to be best in class in the industry by leveraging technologies like process mining capabilities Implementing integration strategy to be future ready with latest technology platforms Transforming and automating IT delivery model and processes by scaling up the agile and nimble ways of working to deliver IT projects, enhancements, and application support scope of works Implementing people and digital workplace services strategy that puts the employee at the heart of technology and collaboration tools. Establishing an integrated and seamless information ecosystem within a secure and technically compliant, enterprise IT environment Transforming data management capability connected to new analytics platforms Transforming business processes to be best in class in the industry by leveraging technologies like process mining capabilities Implementing integration strategy to be future ready with latest technology platforms Transforming and automating IT delivery model and processes by scaling up the agile and nimble ways of working to deliver IT projects, enhancements, and application support scope of works Implementing people and digital workplace services strategy that puts the employee at the heart of technology and collaboration tools. Establishing an integrated and seamless information ecosystem within a secure and technically compliant, enterprise IT environment Transforming data management capability connected to new analytics platforms Job Objective Responsible for architecting, implementing, and managing the organizational BI infrastructure (data warehouse and models, design pattern, reporting systems, etc) to drive operational efficiency and bring technology innovation. Job responsibilities Work on the architecture and development of the BI offerings like data models, reports, workspaces, etc to shape the future of GGH S products & services by staying at the forefront of recent developments in BI Establish, document, and maintain standards for the BI components like data models, reports, workspace patterns and infrastructure Interact with internal stakeholders/solution architects to gauge the capability of the BI infrastructure against immediate and future needs Collaborate with architects, development/support teams ensuring the proposed ideas are feasible and the solutions developed adhere to standards Stay up to date to evaluate latest developments in technology and tools to bring innovation, for example, to develop, test, and prototype new design patterns, etc Work collaboratively across multi-disciplinary teams throughout the company as a SME for BI platform technologies Balance short-term versus long-term actions and strategic versus tactical requirements, while continuing to move the company s vision forward Provide mentorship and technical guidance to BI developers on the team to support their learning and development Performing other duties entrusted by the supervisor, resulting from the tasks realized by the Company. Core Competencies, Knowledge, Experience Experience managing a team is preferred Power BI, Microsoft Fabric, Git-hub/Azure Devops, MS SQL, Azure Synapse Analytics; Exposure to other BI tools preferred Understanding and experience working with SAP data and modules 5-10 years required Work Timing & Location Office - Pune (Pimple Saudagar) India Hybrid office presence policy - 3 days at office + 2 days WFH Typical Working Hours - 12:30PM and 9:30 PM IST Operational on call availability subject to incidents/priorities Travel - subject to key projects, usually less than 2 weeks Must Have Educational / Professional Qualifications Masters degree in computer science, Engineering/Mathematics/ Statistics/, Information Systems

Position: Application Support Specialist Job ID: ASS_001 Location: Mumbai Your responsibilities as an Application Support Specialist: Respond to user inquiries, troubleshoot application-related issues, and provide timely and effective solutions. Assist end-users in navigating and utilizing various software applications. Document support requests and resolutions for future reference. Perform routine maintenance tasks such as software updates, patches, and system configurations. Monitor application performance and identify and address any anomalies or errors. Investigate and diagnose application issues, both hardware and software related. Escalate complex issues to higher-level support or development teams when necessary. Collaborate with developers to resolve software bugs and glitches. Create and update user manuals, FAQs, and knowledge base articles. Conduct training sessions for end-users on software applications and best practices. Perform testing and quality assurance checks to ensure application functionality and reliability. Report and track software defects, assisting in their resolution. Collaborate with other IT teams, including developers, network administrators, and security experts, to ensure seamless application integration. Assist in the implementation of new software applications. Skill sets we'require: Proficiency in troubleshooting software issues and providing end-user support. Strong communication skills, both written and verbal. Knowledge of SQL and database management is a plus. Familiarity with ITIL or IT service management principles is advantageous. Ability to work independently and as part of a team. Detail-oriented with strong problem-solving skills. Pedigree and Experience: bachelors degree in computer science, Information Technology, or a related field. Minimum of 2 years of experience in a similar Application Support role.

Implementing a new cloud-based applications architecture and transforming ERP platforms to SAP S4 and aligning with SAP s Go-to-Market strategies/latest offerings. Our Greenfield SAP S4 journey is currently in progress. Transforming business processes to be best in class in the industry by leveraging technologies like process mining capabilities Implementing integration strategy to be future ready with latest technology platforms Transforming and automating IT delivery model and processes by scaling up the agile and nimble ways of working to deliver IT projects, enhancements, and application support scope of works Implementing people and digital workplace services strategy that puts the employee at the heart of technology and collaboration tools. Establishing an integrated and seamless information ecosystem within a secure and technically compliant, enterprise IT environment Transforming data management capability connected to new analytics platforms Transforming business processes to be best in class in the industry by leveraging technologies like process mining capabilities Implementing integration strategy to be future ready with latest technology platforms Transforming and automating IT delivery model and processes by scaling up the agile and nimble ways of working to deliver IT projects, enhancements, and application support scope of works Implementing people and digital workplace services strategy that puts the employee at the heart of technology and collaboration tools. Establishing an integrated and seamless information ecosystem within a secure and technically compliant, enterprise IT environment Transforming data management capability connected to new analytics platforms Job Objective Responsible for architecting, implementing, and managing the organizational BI infrastructure (data warehouse and models, design pattern, reporting systems, etc) to drive operational efficiency and bring technology innovation. Job responsibilities Work on the architecture and development of the BI offerings like data models, reports, workspaces, etc to shape the future of GGH S products & services by staying at the forefront of recent developments in BI Establish, document, and maintain standards for the BI components like data models, reports, workspace patterns and infrastructure Interact with internal stakeholders/solution architects to gauge the capability of the BI infrastructure against immediate and future needs Collaborate with architects, development/support teams ensuring the proposed ideas are feasible and the solutions developed adhere to standards Stay up to date to evaluate latest developments in technology and tools to bring innovation, for example, to develop, test, and prototype new design patterns, etc Work collaboratively across multi-disciplinary teams throughout the company as a SME for BI platform technologies Balance short-term versus long-term actions and strategic versus tactical requirements, while continuing to move the company s vision forward Provide mentorship and technical guidance to BI developers on the team to support their learning and development Performing other duties entrusted by the supervisor, resulting from the tasks realized by the Company. Core Competencies, Knowledge, Experience Experience managing a team is preferred Power BI, Microsoft Fabric, Git-hub/Azure Devops, MS SQL, Azure Synapse Analytics; Exposure to other BI tools preferred Understanding and experience working with SAP data and modules 5-10 years required Work Timing & Location Office - Pune (Pimple Saudagar) India Hybrid office presence policy - 3 days at office + 2 days WFH Typical Working Hours - 12:30PM and 9:30 PM IST Operational on call availability subject to incidents/priorities Travel - subject to key projects, usually less than 2 weeks Must Have Educational / Professional Qualifications Masters degree in computer science, Engineering/Mathematics/ Statistics/, Information Systems

The Analyst, Application Support is a highly motivated person with excellent communication and interpersonal skills to interact with internal/external teams and application users and help trouble shoot/resolve issues reported by various departments within Evolent Health. This person will provide high quality operational, technical, and systems support to preserve customer satisfaction and internal business functions to aid in minimizing recurrence of incidents. Essential Functions Provide first-level support, including problem replication, triage, and resolution of issues, the majority of which are associated with Standard Operating Procedures (SOPs). Provide accurate and timely resolution of issues, and escalation when necessary. Ensure that Service Level Agreements (SLAs) are met. Maintain and update documentation related to operations and support processes within Confluence. Contributes to improvement of existing processes and identification of new processes and technical alternatives to resolve problems. Collaborate with team members and business functions to troubleshoot and resolve support tickets. Respond to escalations and incidents, providing support toward resolution, and notifying stakeholders of progress during business hours and outside of normal business hours (on-call support). Contribute to writing T-SQL code and tools to assist Level 1 support to diagnose and resolve incidents. Perform ad-hoc task and analysis for the support team as needed. Perform quarterly user access audit. Required Qualifications bachelors degree in Computer Science, IT- related degree or comparable experience. 1 - 2 year(s) of progressive experience within application support/IT operations organizations. 1 - 2-year(s) experience with T-SQL, ability to view and write T-SQL code for triage and investigation. Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas. Basic knowledge of web application functionality and fundamental Infrastructure knowledge of computer systems. Collaborative working style with the ability to work across different organizations and personalities. Ability to work unsupervised and a self-starter who seeks improvements without direction. Preferred Qualifications Experience in a healthcare-related field. Familiarity with JIRA, Confluence, Microsoft Azure - Application Insights. JIRA Service Desk ticketing system/Confluence experience. Preferred Education None specified for this role Preferred Certifications None specified for this role General Performance Criteria As the Analyst, Application Support , you will be required to fulfil your responsibilities while meeting the following general performance criteria for this position at this level: Expertise: You actively learn and adopt the methods defined for your role and by your team. Communication: You seek to achieve clarity regardless if you are the source of the information being conveyed to the participants in the communication. Domain: you'regularly behave in a manner that shows an understanding of how your work impacts direct stakeholders. System: You successfully improve the quality of the system(s) for which your team is responsible. Process: You follow the team s processes, delivering consistently on related KPIs. Influence: you'regularly make a tactical impact to some system and/or process for which your team is primarily responsible. Mandatory Requirements: Employees must have a high-speed broadband internet connection with a minimum speed of 50 Mbps and the ability to set up a wired connection to their home network to ensure effective remote work. These requirements may be updated as needed by the business.

Troubleshoot issues and perform small development tasks in Rulestream (eg rule updates, model adjustments). Make minor configuration and logic changes as needed. Maintain web components for smooth and secure access. Database Management (SQL Server) Monitor health and performance of Rulestream-related databases. Ensure regular backups and support data recovery. Perform routine maintenance activities. System Monitoring & Reporting Monitor application and database systems using relevant tools. Prepare periodic health and usage reports. Identify and act on potential risks or failures. Coordinate with infra and security teams for connectivity and access setup. Ensure secure configuration of applications and databases. Support compliance with security and access policies. Maintain documentation for Rulestream setups and processes. Collaborate with internal and customer teams for issue resolution. Suggest improvements based on feedback and recurring issues.

About VSM Software VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a localpresence in 5 countries and are further expanding our delivery reach. About the team TheApplication Support L2 team provides advanced technical support for businessapplications. They handle escalated issues from the L1 support team, troubleshoot complex problems, and ensure the stability and performance ofapplications. Responsibilities include investigating and resolving softwarebugs, performing system configurations, and collaborating with developmentteams for fixes or updates. The L2 team also monitors system performance, assists with user training, and provides detailed incident reports. Their goalis to maintain smooth operation, minimize downtime, and enhance the userexperience by addressing technical issues efficiently. Responsibilities Handleescalated issues from the L1 team, troubleshoot complex application problems, and resolve issues pertaining to CBS application Log, track, and resolve incidents within defined SLAs (Service Level Agreements), ensuring minimal disruption to business operations Continuouslymonitor application performance and availability, proactively addressing issuesto prevent downtime Workclosely with developers to identify, diagnose, and fix application issues, including implementing patches and updates Performapplication configurations, fine-tuning, and adjustments to enhance performanceand scalability Assistend-users with application issues, provide guidance on best practices, anddeliver training where necessary

VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presencein 5 countries and are further expanding our delivery reach. About the team TheApplication Support L1 team provides the first line of assistance for usersexperiencing issues with software applications. Their responsibilities includemonitoring systems, responding to user queries, troubleshooting basic technicalissues, and resolving common problems such as login errors or softwaremalfunctions. They escalate more complex issues to higher-level support teams ifnecessary and ensure smooth application operation by following predefinedprocesses. The L1 team also helps with documentation, updating users on ticketstatuses, and ensuring timely resolution of issues to maintain customersatisfaction. Responsibilities Respondto user inquiries and provide assistance for application-related issues Identifyand resolve basic technical problems and errors in applications Monitorapplication performance and system alerts to ensure uptime Documentissues in the ticketing system and track their status Escalateunresolved or complex issues to L2 or higher support teams Providebasic training and guidance to users on application features andfunctionalities Maintainand update user manuals, FAQs, and knowledge base articles

About VSM Software VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presencein 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LRRole Diagnose the underlyingcause of recurring incidents. Coordinate with othersupport teams to develop long-term solutions. Work closely withdevelopers to resolve bugs and suggest improvements. Test patches or updatesbefore they are released to production. Analyze incident trendsto minimize future occurrences. Ensure properdocumentation of resolutions for knowledge sharing. Ensure timely resolutionof issues based on Service Level Agreements (SLAs). Provide detailed reportson incidents and solutions for management reviews. Continuously updateinternal processes to improve efficiency. Create and updatetechnical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point ofcontact for users or customers through phone, chat, or email. Log incidents or servicerequests in the ticketing system. Diagnose and resolvesimple technical issues (e. g. , password resets, connectivity issues). Escalate unresolvedissues to L2 support when needed. Monitor systems andnetworks for alerts and errors. Ensure timely response toservice disruptions or outages. Provide instructions andFAQs for common issues. Maintain detailed recordsof tickets and resolutions. Keep customers informedabout the status of their requests. Escalate incidents to theappropriate teams (e. g. , L2, L3) as per SLAs.

Business Unit: Cubic Transportation Systems We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. Job Details: Job Summary : We are looking for a highly skilled Principal Security Operations Engineer to support and enhance our global security posture. This role focuses on vulnerability remediation across infrastructure, applications, and databases. The ideal candidate will have hands-on experience with Azure, Wintel, Java application support, and SQL databases, and will work closely with global teams to ensure security compliance and operational excellence. Work Shift: 24x7 Rotational Experience: 8+ Years Primary Skills: Linux, Azure, Windows, Applications Support Secondary Skills: Microsoft SQL, Networking knowledge Responsibilities : Lead and manage projects and/or workstreams, providing technical leadership, ensuring the required quality standards and milestones are met. Work collaboratively with local and remote stakeholders including management, technology architects and technology staff with the lifecycle of operational security compliance, from design and development, through to implementation and maintenance. Owning end-to-end availability and performance of key services and build best practices to prevent problem recurrence. Provide technical guidance to change and delivery teams for transition of vulnerability remediation into live production. Perform vulnerability remediation across infrastructure, applications, and databases. Monitor and respond to security incidents, ensuring timely resolution and documentation. Support and maintain secure operations in Azure and Wintel environments. Provide application-level support for Java-based systems and SQL databases. Collaborate with global teams to align with security standards and best practices. Provide support with industry standard audits, ensuring compliance with ISO 27001 standards and internal security policies. Maintain documentation and reports related to security operations and remediation efforts. Contribute to future hardware software planning. Minimum Job Requirements: Bachelors degree, or Minimum 8 years of experience in Security Operations or related technical roles. Strong hands-on experience with Microsoft Azure and Wintel infrastructure. Experience supporting Java applications and SQL databases. Proven track record in vulnerability management and remediation. Familiarity with global security standards, especially ISO 27001. Strong analytical and problem-solving skills Ability to work in a rotational 24x7 support model You bring a solution-driven mindset , stay updated with tech trends, and thrive in a collaborative, high-stakes environment. Desirable Certifications: ITIL Foundation or higher (recommended). Microsoft Certified: Azure Architect or equivalent. Worker Type: Employee

Business Unit: Cubic Transportation Systems We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. Job Details: Security Operations Engineer Apply Refer Referral Bonus Eligible Yes Business Unit: Cubic Corporation We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD). Explore more on Cubic. com. Job Details: Job Summary: We are looking for a highly skilled Security Operations Engineer to support and enhance our global security posture. This role focuses on vulnerability remediation across infrastructure, applications, and databases. The ideal candidate will have hands-on experience with Azure, Wintel, Java application support, and SQL databases, and will work closely with global teams to ensure security compliance and operational excellence. Work Shift: 24x7 Rotational Experience: 3+ Years Primary Skills: Linux, Azure, Windows, Applications Support Secondary Skills: Microsoft SQL, Networking knowledge Responsibilities : Perform vulnerability remediation across infrastructure, applications, and databases. Monitor and respond to security incidents, ensuring timely resolution and documentation. Support and maintain secure operations in Azure and Wintel environments. Provide application-level support for Java-based systems and SQL databases. Collaborate with global teams to align with security standards and best practices. Ensure compliance with ISO 27001 standards and internal security policies. Maintain documentation and reports related to security operations and remediation efforts. Contribute to future hardware software planning. Minimum Job Requirements: Bachelors degree, or Minimum 3 years of experience in Security Operations or related technical roles. Strong hands-on experience with Microsoft Azure and Wintel infrastructure. Experience supporting Java applications and SQL databases. Proven track record in vulnerability management and remediation. Familiarity with global security standards, especially ISO 27001. Strong analytical and problem-solving skills. Ability to work in a rotational 24x7 support model. You bring a solution-driven mindset, stay updated with tech trends, and thrive in a collaborative, high-stakes environment. Desirable Certifications: ITIL Foundation or higher (recommended). Microsoft Certified: Azure Security Engineer Associate or equivalent. Worker Type: Employee Global Level: Global Level 2 Worker Type: Employee

Key Responsibilities: Provide Level 1 and Level 2 application support for internal and external users. Use Postman and similar tools to test, debug, and validate API requests and responses. Investigate application issues across frontend, backend, and API layers. Monitor application performance and health using tools such as logs, dashboards, and alerts. Collaborate with development and QA teams to troubleshoot bugs and escalate critical issues. Analyze logs and trace errors to pinpoint the root cause of issues. Maintain and update support documentation, FAQs, and knowledge base articles. Assist in deploying application updates and hotfixes, and validate post-deployment stability. Work with ticketing systems (e.g., JIRA, ServiceNow) to manage issue lifecycle and ensure timely resolution. Contribute to continuous improvement by identifying recurring issues and proposing automation or process changes.

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success. Together, we ll win as a team, striving to uphold our company values and powerful backing promise to provide the world s best customer experience every day. And we ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong. We are seeking talented and motivated Engineers to join our team to play a key role in driving application support and runtime operations for a suite of applications aligned to the customer experiences. The ideal candidate demonstrates strong technical experience and has passion for the reliability and performance of critical business applications. Candidate is responsible to provide technical consultation and strategic recommendations and quickly assess and remediate complex platform availability issues. This is an opportunity to utilize strong technical skills and aptitude to exceed customer experience and expectations while using American Express Products and Services. As a part of the Technology team, we make collaboration essential to bring ground-breaking and diverse ideas to life to power the systems, services, products, and platforms for our customers across the globe. Minimum Qualifications Bachelor s Degree or equivalent in computer science, computer science engineering or related technical experience. Experience with troubleshooting techniques for root cause analysis of issues. Experience working with monitoring tools - application performance monitoring, AIOps or an equivalent tool to improve overall efficiency. Solid understanding of ITIL (Event, Incident, Release, Problem and Knowledge Management) is critical to success. Excellent problem-solving and troubleshooting abilities, focused on understanding, and resolving runtime issues quickly. Practical experience with implementation of system integration solutions, such as, APIs and Data integration layers (Batch & Real-Time). Experience with Continuous Integration and Continuous Delivery environment and platforms, such as GIT, Maven, and Jenkins Effective communication skills with ability to explain concepts to product managers and business partners and translate technical terms to meet business needs. Excellent collaboration skills, with the ability to work effectively in a cross-functional environment. Experience in one or more of the following: Networking, Linux/Windows, Mainframe, Middleware, Databases, cloud. Preferred Programming languages: Java Soft skills analytical thinking, curiosity, continuous learning and improvement attitude. Proficient in both Japanese and English (writing and verbal) Japanese language proficiency of JLPT level N1(preferred) to N3 required. Flexible, engaged and pro-active team player Flexible to shifts hours (working in the day) and work during public holidays whenever necessary A customer centric, "Can do" attitude & willing to go beyond as a great service provider Proven track record of executing responsibilities with the utmost integrity - highly credible individual who can build trust across stakeholder groups. Preferred Qualifications 3+ years of applicable experience. Working knowledge in Splunk and TCP Packet level analysis. Knowledge of Authorization/File Processing, NeMo, GAN/GIG, Network, Clearing and Settlement, SPLUNK, CAS, ServiceNow, SFT (any / all) a plus. Payments industry experience, including knowledge of payments regulations and its impact on payment networks, issuers or acquirers/payment aggregators. Knowledge of Payment Gateways like Zengin Administration of Windows Servers Knowledge on PowerShell Scripts Good working experience in Load balancers, DNS, DHCP networking technologies. Familiar with SFT/MoveIT tools Exposure in networking OSI Stack, Cloud technologies, software development in Load balancers, DNS/DHCP and automation. Exposure to encryption technologies like CICLOCK and Japanese Character Code Responsibilities: Provide hands-on support for the runtime operation of our applications, ensuring high availability and performance, drive Mean Time to Restore service level targets. Participate in incident response and root cause analysis efforts to ensure the stability and resilience of the applications. Collaborate with software engineering and infrastructure teams to troubleshoot and resolve runtime issues, including performance bottlenecks, scalability challenges, and system failures. Contribute to the design and implementation of monitoring, alerting, and logging solutions to proactively identify and address potential runtime issues. Work closely with cross-functional teams to understand the application architecture and provide input on runtime and operational requirements early in the software development lifecycle. Support and monitoring of software across test, integration, and production environments using Continuous Integration and Continuous Delivery tools, e.g., Jenkins, etc. Automate deployments in test or production environments using standard Explores new automation techniques to refine the agility, speed and quality of engineering initiatives and efforts Contribute to the development and maintenance of runtime automation and tooling to streamline operational processes, improve efficiency, and reduce toil. Drive automation and ensure automated test scripts are completed for new features. Manage time effectively and work independently and as part of a team. Mentor peers and demonstrate a passion for continuous learning environment for the team. Good attitude, communication, willingness to learn and collaborate. Bring a culture of innovation, ideas, and continuous improvement. Challenging status quo, demonstrate risk taking, and implement creative ideas. Compliance Language :

As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. Youll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals. We require the candidate be efficient in SQL. Career Level - IC1 Career Level - IC1 Basic Qualifications: A minimum of four years of related work experience and a bachelors degree, including: An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field. Preferred Qualifications: 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL. Readiness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work different shifts and provide on-call support .

NEC Software Solutions (India) Private Limited! is based in Mumbai (Worli & Airoli) and Bangalore. It is one of the foremost providers of end-to-end IT services across various sectors. We work with diverse industry verticals which include publishing, media, financial services, retail, healthcare and technology companies around the world. Our customers range from two-person startups to $bn listed companies. We have more than 30 years of experience in providing end to end IT services across the globe and have earned a reputation for delighting our customers by consistently surpassing expectations and helping them deliver robust, market-ready software products that meet the highest standards of engineering and user experience. Supported by more than 1300 exceptionally talented manpower, we are a hub for offshore support and technology services. Job Description Role Summary: The Associate Client Services Manager has responsibility for assisting the Senior Client Service Manager with the day-to-day management and of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLA s) or to reasonable endeavour performance targets (contract dependent) in line with the customer requirements, and to act as one of the point of contacts for all service delivery escalations. The core responsibilities of the role will be to: Assist with transition of a major client into BAU Service Operation Ensuring end to end services provided to our Customer are functioning and meet contracted service levels and quality standards Will develop, under supervision from the Senior CSM, customer and third party relationships at all levels to maximise customer satisfaction and ensure services are in line with the customer s IT/IS business strategy and processes Assist with the production monthly reports for example but not limited to the Service Performance Report and Service Credit calculations Be involved in set up of the service, assisting with the production of deliverable documents Assist the Senior CSM with working across the organisation to document, monitor, measure and improve services delivered to Customers through the use of Service Improvement Plans Assist the Senior CSM on escalations for Service teams and work with the Senior CSM & the Customer to ensure correct outcomes are achieved and in line with contracted servicesProvide excellent communication to your Customer, third party and internal to Service teams Assist the Senior CSM to ensure acceptance of new or amended services Job Description/Request for Resource FM074:Request for Recruitment Version:1.2 Release Date: November,18 2005 CONFIDENTIAL Page 2 of 3 into production and the ongoing management to contracted service levels They will understand and ensure adherence to corporate policy, processes, procedures and guidelines Assist with activities which minimise Service Credit liabilities through the use of Service Improvement or Risk Management Deputise for the Senior CSM when required Overall Project/Task description The successful candidate will be required to undergo security clearance. Continuation of the role will be contingent on successfully obtaining and maintaining the required clearance. In the future you may be required to join an out of hours rota for the provision of application support services outside of normal working hours (on a 24 hours x 7 days basis, specifically overnight, at weekends, and over Public Holidays), for which additional compensation will be provided. Candidates should hold or be able to demonstrate the following qualifications and experience: Excellent English Vocabulary - Speaking and writing skills Experience of bespoke software applications; Experience of working within a structured process driven environment; ITIL V3 Foundation certification (minimum); Experience in Microsoft Power BI Advanced Microsoft office Skills Exposure to SIAM Experience of development & delivery of Service Improvement Plans Experience of working with Mission Critical applications Proven Client Services Management background Knowledge of the various technologies used to deliver services Public sector knowledge specifically around the UK Police Forces Candidates should be able to demonstrate that they are: Self-motivated with a desire to learn and enjoys helping people Logical when problem solving and able to think laterally Capable of communicating to technical and non technical staff unambiguously at all levels Willing to challenge and improve existing processes and practices Capable of multi-tasking and balancing complex customer and internal priorities Able to concisely and clearly communicate, using an excellent level of English, both verbally and in writing Qualifications Education: Bachelor s Degree or equivalent in Engineering Industry / Technology background: IT Client Service Management Copy the link and open WeChat to share. 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Job Description Technical Support Engineer - Python About ArisGlobal ( www.arisglobal.com ): ArisGlobal is empowering life science organizations to deliver breakthroughs faster , accurately , and with precision. This is paramount for the passage of lifesaving medications and products VIA clinical trials, using our software and technology. As an industry leader, ArisGlobal provides our SaaS leading technology and services to 40/50 top Bio-pharmaceutical corporations, 4/5 of the most advanced global pharmaceutical companies and nine government-health authorities, including the FDA, Health Canada and the NMPA, for example, around the world. 2021 has presented simultaneous developments in the global Drug Safety and Pharmacovigilance Software Market, projecting unfaltering growth through 2027. Effectively harnessed by prominent market drivers, ArisGlobal is named a Key Player. Located in Miami, New Jersey, Budapest, Dublin, Darmstadt, Rome, Tokyo, Shanghai, Bangalore, Mysore, our global presence is clear, and we are growing faster than ever . Requirements: Bachelor s degree in computer science, Information Technology. 2-6 years of experience in Technical Support/Application Support and IT service management, preferably in a global organization. Minimum 1+ Years of strong experience in Python (Mandatory) Good SQL (OR) PL/SQL skills To fetch case data based on customer requirements. To write update statements on scenario basis for case correction. Should be ready work in 24X7 shift based support team Strong knowledge of IT service management frameworks (ITIL) and best practices. Proven track record in driving support excellence and customer satisfaction. Experience in managing customer service level agreements. Excellent analytical, problem-solving, and decision-making skills. Strong leadership and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders. Collaborative mindset and the ability to work seamlessly within diverse teams and drive concept implementation. Exceptional communication and presentation skills, both written and verbal. Working knowledge with ticketing tools like Jira, ZenDesk, ServiceNow. Roles & Responsibilities: As Tier-2 engineer for you would be responsible for providing application functionality support and technical support for ArisGlobal Life Sphere applications, associated interfaces or any other product of ArisGlobal. Take ownership of tickets logged by customer and delivery excellent customer experience that meets ArisGlobal organizational values Collaborate with cross-functional teams and support Service Delivery managers to establish service delivery standards and best practices, ensuring alignment with business objectives. Monitor and analyse service performance using industry-leading methodologies, identify areas for improvement, and implement corrective actions. Lead/Collaborate in service improvement initiatives, leveraging continuous improvement methodologies and frameworks. Oversee incident and problem management processes, ensuring timely resolution and minimizing impact on operations. Foster a culture of customer-centricity within the organization, promoting a high level of customer service and engagement. Good To have skills: Good understanding of Pharmacovigilance Added advantage if you possess the below listed experience or similar enterprise products experience. Working knowledge with case processing life cycle from case creation to distribution.

Job Description Technical Support Engineer About ArisGlobal ( www.arisglobal.com ): ArisGlobal is empowering life science organizations to deliver breakthroughs faster , accurately , and with precision. This is paramount for the passage of lifesaving medications and products VIA clinical trials, using our software and technology. As an industry leader, ArisGlobal provides our SaaS leading technology and services to 40/50 top Bio-pharmaceutical corporations, 4/5 of the most advanced global pharmaceutical companies and nine government-health authorities, including the FDA, Health Canada and the NMPA, for example, around the world. 2021 has presented simultaneous developments in the global Drug Safety and Pharmacovigilance Software Market, projecting unfaltering growth through 2027. Effectively harnessed by prominent market drivers, ArisGlobal is named a Key Player. Located in Miami, New Jersey, Budapest, Dublin, Darmstadt, Rome, Tokyo, Shanghai, Bangalore, Mysore, our global presence is clear, and we are growing faster than ever . Requirements: Bachelor s degree in computer science, Information Technology. 2-4 years of experience in Technical Support/Application Support and IT service management, preferably in a global organization. Good SQL (OR) PL/SQL skills To fetch case data based on customer requirements. To write update statements on scenario basis for case correction. Should be ready work in 24X7 shift based support team Strong knowledge of IT service management frameworks (ITIL) and best practices. Proven track record in driving support excellence and customer satisfaction. Experience in managing customer service level agreements. Excellent analytical, problem-solving, and decision-making skills. Strong leadership and interpersonal skills, with the ability to collaborate effectively across teams and influence stakeholders. Collaborative mindset and the ability to work seamlessly within diverse teams and drive concept implementation. Exceptional communication and presentation skills, both written and verbal. Working knowledge with ticketing tools like Jira, ZenDesk, ServiceNow. Roles & Responsibilities: As Tier-2 engineer for you would be responsible for providing application functionality support and technical support for ArisGlobal Life Sphere applications, associated interfaces or any other product of ArisGlobal. Take ownership of tickets logged by customer and delivery excellent customer experience that meets ArisGlobal organizational values Collaborate with cross-functional teams and support Service Delivery managers to establish service delivery standards and best practices, ensuring alignment with business objectives. Monitor and analyse service performance using industry-leading methodologies, identify areas for improvement, and implement corrective actions. Lead/Collaborate in service improvement initiatives, leveraging continuous improvement methodologies and frameworks. Oversee incident and problem management processes, ensuring timely resolution and minimizing impact on operations. Foster a culture of customer-centricity within the organization, promoting a high level of customer service and engagement. Good To have skills: Good understanding of Pharmacovigilance Added advantage if you possess the below listed experience or similar enterprise products experience. Working knowledge with case processing life cycle from case creation to distribution.

As a Technical Solution Analyst II, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. Youll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals. We require the candidate be efficient in SQL. Career Level - IC2 Career Level - IC2 A minimum of 5 years of related work experience and a bachelors degree, including: An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field. Preferred Qualifications: 5-8 years of experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL. Readiness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Good to have Healthcare EMR experience but not mandatory Prospective employees need to be ready to work different shifts and provide on-call support

As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. Youll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals. We require the candidate be efficient in SQL. Career Level - IC1 Career Level - IC1 A minimum of four years of related work experience and a bachelors degree, including: An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field. Preferred Qualifications: 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL. Readiness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work different shifts and provide on-call support.