Posted:1 day ago|
Platform:
Work from Office
Full Time
VSM Software (P) Ltd isan ISO certified company catering to the global needs of Pharma and Bankingindustries.
In both these verticals, we offer solutions and services in specific areas.
VSM has
We have a local presencein 5 countries and are further expanding our delivery reach.
About the team
TheApplication Support L1 team provides the first line of assistance for usersexperiencing issues with software applications. Their responsibilities includemonitoring systems, responding to user queries, troubleshooting basic technicalissues, and resolving common problems such as login errors or softwaremalfunctions. They escalate more complex issues to higher-level support teams ifnecessary and ensure smooth application operation by following predefinedprocesses. The L1 team also helps with documentation, updating users on ticketstatuses, and ensuring timely resolution of issues to maintain customersatisfaction.
Responsibilities
VSM Software
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