1865 Application Support Jobs - Page 22

Purpose of the Job Role The overall purpose is to manage IT team and manage/coordinate with the third-party consultants for El Chef, HRMS and SAP module. Primary Responsibilities Mobile applications platform management and integration. Knowledge in ERP, CRM and HRIS like SAP. Mobile application design and development. Hand-on Knowledge on NodeJS, MySQL, Nginx and cloud / on-prem web hosting services. Knowledge on Azure, AWS and Digital Ocean cloud platform including IaaS, PaaS services. Knowledge on DevOps with cloud native platform. Understanding on android and iOS platform mobile app development. Manage application Security posture and roadmap. Responsible for IT assets and Inventory management. SPOC for escalation management (App related issues onsite employees and client). Co-ordinating with IT vendors for quick resolution and reducing time. Working with management for various reports, dashboards, and app feature requirements. Responsible for all organization wide application support and management. Secondary Responsibilities Managing IT business projects and partnering for process optimisation. Responsible for managing Hardware, Networking and Server without/minimal disruption to business with help of support team. Minimum Educational Qualification Graduation / BE/BTech preferably in computer science. Experience & Required Specialized Knowledge 5+ years of experience in app architecture design and development and with vendor development team management and Exposure to enterprise application like ERP, CRM, HRIS integration etc.

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Android Application Development Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in Android Application Development.- Strong understanding of software debugging techniques.- Experience in troubleshooting software issues.- Knowledge of database management systems.- Hands-on experience in software deployment processes. Additional Information:- The candidate should have a minimum of 7.5 years of experience in Android Application Development.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure the smooth functioning of critical business systems.- Troubleshoot and resolve technical issues.- Collaborate with cross-functional teams to address system issues.- Contribute to key decisions and provide insights on system improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of software engineering principles and practices.- Experience in troubleshooting and resolving technical issues.- Knowledge of database management systems and SQL.- HUGS Infant Security, Intellisite, Intelli-Site, Access Control, Badging Software, Badge Printing Software, CCURE, Angel Eyes Camera, Swisslog, WhoTube, Pneumatic Tubing System ID Badging Additional Information:- The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).-Well versed into IIS, system configurations, Apache and Middleware-Optimize system performance through regular updates and patches.-Plan and execute system upgrades and migrations.-Implement and maintain security policies and procedures.-Conduct regular security audits and vulnerability assessments.-Communicate with vendors for support.-Well versed into application installation / software patch upgrades, maintain servers-Manage user accounts and permissions.-Provide technical support and guidance to other applications team.-Develop and maintain documentation for system configurations, processes, and procedures.-Explore Automation ideas and develop Usecases-Ready to support during US Business Hours - This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Sales Origination Practitioner Project Role Description : Orchestrate and lead the entire origination process for a cross-client, cross service-group deal working with the CAL, the client team and relevant subject matter experts. Must have skills : Sales Pursuit Management Good to have skills : Automation in Application MaintenanceMinimum 15 year(s) of experience is required Educational Qualification : 15 years full time education Summary As a Sales Origination specialist in the AMS/Automation area, you will be responsible for sales origination of professional services in the Application Management Services with deep focus on platform automation. Your typical day will involve supporting clients and projects by applying your knowledge of technologies, methodologies, and processes to ensure identification of new selling opportunity in the AMS domain all the way through sales and successful project launch. Roles & Responsibilities Lead sales origination for customers in US and European markets Middle East regions for opportunities in the development and implementation automation solutions in application management services domain. Own Sales origination, including proposal development, client presentations, and guidance to solution architecture teams. Provide technical guidance and leadership to the solution development team, to help them develop solutions for use cases in the automation area as it applies to broad Application Management Services Lead sales origination based on experience acquired through professional services selling in US and European markets Middle East markets in the Application Management Services domain, design and implementation of automation in the AMS domain, ensuring scalability, reliability, and performance. Professional & Technical Skills: Must To Have Skills: Expertise in Automation in Application Maintenance and broad Application Management Services. Strong understanding of software development methodologies and processes. Experience in deploying and implementing automation solutions for application maintenance. Broad proficiency in programming languages such as Java, Python, or C++. Additional Information:The candidate should have a minimum of 15 years of experience in Automation and Application Management Services.The ideal candidate will possess a strong educational background in computer science or a related field, along with a proven track record of delivering successful automation solutions.Master degree in management BTech or CA Qualification 15 years full time education

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : SAP BRIM Convergent Mediation (CM) Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure the smooth functioning of critical business systems.- Troubleshoot and resolve technical issues in a timely manner.- Collaborate with cross-functional teams to address system-related challenges.- Contribute to the improvement of application performance and stability. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BRIM Convergent Mediation (CM).- Strong understanding of software troubleshooting and problem-solving.- Experience in analyzing and resolving technical issues within critical business systems.- Knowledge of application support best practices and methodologies.- Familiarity with incident management and change management processes. Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP BRIM Convergent Mediation (CM).- This position is based at our Bengaluru office.- A 15 years full-time education and good to have certification is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : Asset Life Cycle ManagementMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting, analyzing, and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for software support.- Continuously improve processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Asset Management.- Strong understanding of asset life cycle management.- Experience in software troubleshooting and issue resolution.- Knowledge of ITIL framework for service management.- Familiarity with incident management tools.- Ability to work under pressure and meet deadlines. Additional Information:- The candidate should have a minimum of 5 years of experience in Asset Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Platform as a Service Providers (PaaS) Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and resolve complex software problems.- Develop and implement strategies to enhance system performance and reliability.- Provide technical support and guidance to end-users on system functionalities.- Document and maintain detailed records of system issues and resolutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Platform as a Service Providers (PaaS).- Strong understanding of cloud computing principles and technologies.- Experience in troubleshooting and resolving software issues.- Knowledge of scripting languages for automation.- Familiarity with IT service management tools. Additional Information:- The candidate should have a minimum of 3 years of experience in Platform as a Service Providers (PaaS).- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Service Desk Management, Service Desk Voice Support Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the system or application. You will be dedicated to quality, using exceptional communication skills to keep our world-class systems running. With your deep product knowledge, you will accurately define client issues and design resolutions. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide voice support to clients in troubleshooting and resolving technical issues.- Ensure timely resolution of incidents and service requests.- Collaborate with cross-functional teams to identify and resolve complex technical issues.- Document and maintain accurate records of client interactions and technical solutions.- Contribute to the continuous improvement of support processes and procedures.- Stay updated with the latest product knowledge and industry trends.- Assist in training new team members on technical support processes and tools. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Desk Management, Service Desk Voice Support.- Strong understanding of IT service management principles and best practices.- Excellent problem-solving and analytical skills.- Ability to effectively communicate technical information to non-technical clients.- Experience in using ticketing systems and remote support tools. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Service Desk Management.- This position is based at our Gurugram office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP EWM Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : na Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the entire application development process and ensuring its successful implementation. Your role will involve collaborating with cross-functional teams, managing the team's performance, and making key decisions. With your expertise in SAP EWM, you will contribute to problem-solving and provide solutions for your immediate team and across multiple teams. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the effort to design, build, and configure applications- Act as the primary point of contact for application-related matters- Oversee the entire application development process- Collaborate with cross-functional teams- Manage the team's performance- Make key decisions- Contribute to problem-solving and provide solutions for your immediate team and across multiple teams Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP EWM- Strong understanding of SAP EWM- Experience in designing and configuring SAP EWM solutions- Knowledge of integration with other SAP modules- Experience in leading application development projects Additional Information:- The candidate should have a minimum of 5 years of experience in SAP EWM- This position is based in Mumbai- No specific education requirements Qualification na

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to address system malfunctions.- Develop and implement strategies to enhance system performance.- Provide technical support and guidance to end-users.- Document troubleshooting steps and solutions for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation.- Strong understanding of cloud-based contact center solutions.- Experience in troubleshooting and resolving technical issues.- Knowledge of ITIL framework for incident and problem management.- Hands-on experience with ticketing systems for issue tracking. Additional Information:- The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure the smooth functioning of critical business systems.- Troubleshoot and resolve technical issues.- Collaborate with cross-functional teams to address system issues.- Contribute to key decisions and provide insights on system improvements. Professional & Technical Skills: Must To Have Skills: Proficiency in Electronic Medical Records (EMR). EMR Analyst will provide primary support for their designated application/module. Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration. Provide on-going system support and maintenance based on support roster Respond in a timely manner to system issues and requests Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues. Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs Perform/support regular / periodic system patch, maintenance and verification. Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization Perform/support the work required to comply with audit and security requirements. Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Centricity Perinatal System/Connect - Enterprise CPN, Enterprise GE Connect, Enterprise CPN Web, Enterprise QS, Enterprise Centricity Perinatal System (CPN), Enterprise Centricity L&D. Additional Information:- The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).-Well versed into IIS, system configurations, Apache and Middleware-Optimize system performance through regular updates and patches.-Plan and execute system upgrades and migrations.-Implement and maintain security policies and procedures.-Conduct regular security audits and vulnerability assessments.-Communicate with vendors for support.-Well versed into application installation / software patch upgrades, maintain servers-Manage user accounts and permissions.-Provide technical support and guidance to other applications team.-Develop and maintain documentation for system configurations, processes, and procedures.-Explore Automation ideas and develop Usecases-Ready to support during US Business Hours - This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : EPIC Systems Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving software-related problems to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve software issues.- Collaborate with cross-functional teams to troubleshoot system problems.- Develop and implement software solutions to enhance system performance.- Document software defects and resolutions for future reference.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in EPIC Systems.- Strong understanding of software troubleshooting methodologies.- Experience in software development and implementation.- Knowledge of database management and SQL queries.- Familiarity with IT service management tools. Additional Information:- The candidate should have a minimum of 2 years of experience in EPIC Systems.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Project Portfolio Management Tools Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:Managing Users:Adding, deleting, and editing user accounts within the Clarity platformData Management:Organizing and storing information within the Clarity platform. Reporting and Analytics:Running, scheduling, and sharing reports to track project progress and performance. Customizations:Creating and editing custom investments and tiles. Troubleshooting:Managing application access and troubleshooting in case of access issues/ Issues in jobs running Process Management:Executing processes within Clarity. Professional & Technical Skills: - Must To Have Skills: Proficiency in Project Portfolio Management Tools.- Strong understanding of ITIL framework and incident management processes.- Experience with SQL queries and database management.- Knowledge of cloud computing platforms such as AWS or Azure.- Familiarity with IT service management tools like ServiceNow. Additional Information:- The candidate should have a minimum of 3 years of experience in Project Portfolio Management Tools.- This position is based at our Coimbatore office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP Monitoring & Tools Good to have skills : SAP Basis AdministrationMinimum 7.5 year(s) of experience is required Educational Qualification : BE Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful implementation. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the design and development of applications- Act as the primary point of contact for application-related queries- Ensure successful implementation of applications Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Monitoring & Tools- Good To Have Skills: Experience with SAP BASIS Administration- Strong understanding of SAP systems and monitoring tools- Experience in configuring and optimizing SAP applications- Knowledge of SAP security and authorization concepts Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP Monitoring & Tools- This position is based at our Bengaluru office- A BE degree is required Qualification BE

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infor Financials & Supply Management Good to have skills : InforMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve software issues.- Collaborate with cross-functional teams to address system challenges.- Develop and implement software solutions to enhance system performance.- Provide technical support and guidance to end-users.- Document and maintain system configurations and troubleshooting procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infor Financials & Supply Management.- Strong understanding of statistical analysis and machine learning algorithms.- Experience with data visualization tools such as Tableau or Power BI.- Hands-on implementing various machine learning algorithms such as linear regression, logistic regression, decision trees, and clustering algorithms.- Solid grasp of data munging techniques, including data cleaning, transformation, and normalization to ensure data quality and integrity. Additional Information:- The candidate should have a minimum of 3 years of experience in Infor Financials & Supply Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : OpenText ECM Tools Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. You will be responsible for overseeing the application development process and ensuring successful project delivery. Roles & Responsibilities:- Expected to be an SME- Collaborate and manage the team to perform- Responsible for team decisions- Engage with multiple teams and contribute on key decisions- Provide solutions to problems for their immediate team and across multiple teams- Lead the application development process- Ensure timely project delivery- Provide guidance and support to team membersKey responsibilities:He or she has good experience with OpenText ECM Tools, such as Archive Server, Web Viewer, Document Pipeline, Enterprise Scan, Business Center Capture (BCC), etc.Having experience with application support and troubleshootingExperience and coordinate with clients and third parties for application support and handling issues.Requirement gathering and preparation of the OpenText application based on client requirements.Archive server DB installation knowledge, archive server installation and upgrade, and administrative tasks.Work on VIM is an added advantage.Having experience in SAP data archiving is an added advantage.Technical experience:Must have 5-8 years of experience in OpenText ECM ToolsMust have done 2 to 3 E2E OpenText upgrade and implementation experience.Application support and troubleshooting experience are mandatory. Expert in configuring SAP VIM, ICC/IES, and Enterprise ScanExperience with SAP configuration and SAP data archiving.Good communication and interpersonal skills Professional & Technical Skills: - Must To Have Skills: Proficiency in OpenText ECM Tools- Strong understanding of application development processes- Experience in leading and managing development teams- Knowledge of software architecture and design principles- Hands-on experience in configuring and customizing applications Additional Information:- The candidate should have a minimum of 5 years of experience in OpenText ECM Tools- This position is based at our Pune office- A 15 years full-time education is required Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for application support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ.- Strong troubleshooting skills in application support.- Experience in monitoring and maintaining critical business systems.- Knowledge of ITIL framework for incident and problem management.- Familiarity with scripting languages for automation. Additional Information:- The candidate should have a minimum of 5 years of experience in IBM WebSphere MQ.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time educationKey Responsibilities -Provide L2 Network Support and troubleshooting-Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999-Flexibility towards working on shifts.-Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines.-Front End Internal, External, and client audits and work towards the closure of the findings. Technical Experience Mandatory--------------Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto-Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills-------------------Knowledge on Cloud Technology-Knowledge on Scripting-Knowledge on Wireless Technology-SSL VPN Configuration and Troubleshooting Professional Attributes -Excellent verbal and written communication skills.-Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas-Positive Attitude towards work-Ability to work as Team-Work independently with minimal assistance Additional Information -Certification on Cloud Technology Educational Qualification:Any degree / 15 years of Full time education Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM z/OS Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving complex technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure effective communication within the team.- Implement best practices for application support.- Conduct regular performance evaluations for team members. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM z/OS.- Strong troubleshooting skills in IBM z/OS environment.- Experience in resolving critical issues in mainframe systems.- Knowledge of system monitoring and performance tuning in IBM z/OS.- Familiarity with JCL and SMP/E.- Good understanding of ITIL framework. Additional Information:- The candidate should have a minimum of 5 years of experience in IBM z/OS.- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : Any degree 15 years of Full time educationKey Responsibilities :-Provide L2 Network Support and troubleshooting -Deliver the result by adhered to the defined processes like ISO 20000, ISO27001, BS25999 -Flexibility towards working on shifts -Good understand of the Network Architecture of the Organization and ability to deliver results as per the timelines -Front End Internal, External, and client audits and work towards the closure of the findings Technical Experience :Mandatory -Strong technical knowledge on configuring and troubleshooting any of the firewalls preferably Juniper SRX or Palo Alto -Strong technical knowledge on configuring and troubleshooting Switching and Routing Additional Skills -Knowledge on Cloud Technology -Knowledge on Scripting -Knowledge on Wireless Technology -SSL VPN Configuration and Troubleshooting Professional Attributes :-Excellent verbal and written communication skills -Customer handling skills and good interpersonal skills -Ability to take complete ownership of the tasks -High level of initiative and innovative ideas -Positive Attitude towards work -Ability to work as Team Educational Qualification:Any degree / 15 years of Full time educationAdditional Info :-Certification on Cloud Technology Qualification Any degree 15 years of Full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : ServiceNow IT Service Management Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will act as the ongoing interface between the client and the ServiceNow IT Service Management system. With exceptional communication skills, you will ensure the smooth operation of our world-class systems by accurately defining client issues and designing effective resolutions based on your deep product knowledge. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Collaborate with stakeholders to identify and understand business requirements.- Troubleshoot and resolve technical issues related to ServiceNow IT Service Management.- Perform system configuration and customization to meet client needs.- Conduct system testing and ensure the quality of deliverables. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management principles and best practices.- Experience in incident management, problem management, and change management processes.- Knowledge of ITIL framework and its application in ServiceNow.- Experience in system configuration and customization using ServiceNow platform.- Good To Have Skills: Experience with IT service management tools such as JIRA or Remedy.- Familiarity with ITIL certifications and their relevance in ServiceNow implementation. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : SAP FI CO Finance Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :We are seeking an experienced SAP FI/CO Lead to oversee and manage the Finance and Controlling module operations within an ongoing AMS (Application Management Services) engagement. The ideal candidate will be responsible for handling incident management, enhancements, continuous improvement initiatives, and stakeholder coordination for the FI/CO module. Roles & Responsibilities:- Lead the SAP FI/CO functional team for support and enhancement activities.- Manage and prioritize incidents, service requests, within agreed SLAs.- Provide expert-level troubleshooting for issues related to FI (GL, AP, AR, AA, BL) and CO (CCA, PCA, Internal Orders, COPA).- Collaborate with cross-functional SAP teams (MM, SD, PP, HCM) and technical teams (ABAP) to resolve issues and implement changes.- Drive continuous improvement initiatives, proactively identifying areas for optimization.- Interact with business users, key stakeholders, and third-party vendors for issue resolution.- Support month-end, quarter-end, and year-end closing activities in SAP FI/CO.- Manage configuration maintenance as part of service delivery.- Lead team of consultants, mentoring and ensuring quality of deliverables. Professional & Technical Skills: - Minimum 8-10 years of SAP FI/CO experience, including at least 2 years in a lead role.- Hands-on experience in SAP ECC or S/4HANA FI/CO modules.- Strong knowledge of integration points with MM, SD, modules.- Proven experience in AMS environments incident resolution, SLA adherence- Good understanding of Finance processes (P2P, O2C, R2R).- Excellent communication, leadership, and client-facing skills.- SAP Certification in FI/CO (preferred but not mandatory). Additional Information:- SAP Certified Application Associate SAP S/4HANA for Financial Accounting- ITIL Foundation (optional)- Location:Any- 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : IBM WebSphere MQ Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve application-related problems, ensuring that systems operate smoothly and efficiently. You will engage in proactive monitoring and maintenance of applications, contributing to the overall reliability and performance of business operations. Your role will also require you to document findings and solutions, facilitating knowledge sharing within the team and across departments. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate training sessions for junior team members to enhance their skills and knowledge.- Develop and implement best practices for application support to improve efficiency and effectiveness. Professional & Technical Skills: - Must To Have Skills: Proficiency in IBM WebSphere MQ.- Good To Have Skills: Experience with application performance monitoring tools.- Strong understanding of message queuing concepts and practices.- Experience in troubleshooting and resolving application issues in a timely manner.- Familiarity with scripting languages for automation of support tasks. Additional Information:- The candidate should have minimum 5 years of experience in IBM WebSphere MQ.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Contact Center Implementation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and address system malfunctions.- Develop and implement strategies to enhance system performance and reliability.- Document troubleshooting steps and solutions for future reference.- Provide training and support to end-users on system functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Contact Center Implementation.- Strong understanding of cloud-based contact center solutions.- Experience in troubleshooting and resolving technical issues in a contact center environment.- Knowledge of telephony systems and call routing technologies.- Hands-on experience with contact center analytics tools.- Familiarity with CRM integration and API configurations. Additional Information:- The candidate should have a minimum of 3 years of experience in Cloud Contact Center Implementation.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ServiceNow IT Service Management Good to have skills : ServiceNow IT Operations ManagementMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Your expertise in ServiceNow IT Service Management will be instrumental in maintaining the efficiency and effectiveness of the systems. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure the smooth functioning of critical business systems.- Identify and solve issues within multiple components of the systems.- Collaborate with cross-functional teams to resolve technical issues.- Contribute to the continuous improvement of the applications and systems. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management, ServiceNow IT Operations Management.- Strong understanding of IT service management principles and best practices.- Experience in troubleshooting and resolving technical issues in ServiceNow applications.- Knowledge of incident management, problem management, and change management processes.- Familiarity with ITIL framework and its implementation in ServiceNow.- Experience in configuring and customizing ServiceNow modules.- Ability to analyze and interpret complex technical requirements.- Excellent problem-solving and communication skills. Additional Information:- The candidate should have a minimum of 7.5 years of experience in ServiceNow IT Service Management.- This position is based in Mumbai.- A 15 years full-time education is required. Qualification 15 years full time education