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Diverse Lynx
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Application Support Professional

Application Support Professional

3 - 7 years

|

5 - 9 Lacs

Bengaluru

Posted:-1 days ago| Platform:

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Skills Required

QA Automation Application support Backend Ticketing Deployment Management JIRA Continuous improvement Troubleshooting

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Provide
Level 1 and Level 2 application support
for internal and external users.
Use
Postman
and similar tools to test, debug, and validate API requests and responses.
Investigate application issues across frontend, backend, and API layers.
Monitor application performance and health using tools such as logs, dashboards, and alerts.
Collaborate with development and QA teams to troubleshoot bugs and escalate critical issues.
Analyze logs and trace errors to pinpoint the root cause of issues.
Maintain and update support documentation, FAQs, and knowledge base articles.
Assist in deploying application updates and hotfixes, and validate post-deployment stability.
Work with ticketing systems (e.g., JIRA, ServiceNow) to manage issue lifecycle and ensure timely resolution.
Contribute to continuous improvement by identifying recurring issues and proposing automation or process changes.

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Diverse Lynx

Information Technology and Staffing

Indianapolis

51-200 Employees

680 Jobs

Key People

Sandeep Firke

President
Navneet Kumar

CEO

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