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Oracle
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Technical Support Analyst - 1

Technical Support Analyst - 1

Oracle

0 - 2 years

9 - 10 Lacs

Bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

Computer science Application support Change management Backend Front end Technical Support Analyst Problem management Incident management Customer support SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Technical Solution Analyst, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. Youll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals.

We require the candidate be efficient in SQL.

Career Level - IC1

A minimum of four years of related work experience and a bachelors degree, including:
- An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field.

Preferred Qualifications:

0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management.
Knowledge of SQL.
Readiness to work during the shift from 5:30 PM to 2:30 AM IST.
Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe.

Prospective employees need to be ready to work different shifts and provide on-call support.

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Technical Support Analyst - 1