2188 Application Support Jobs - Page 26

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Software License Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :Competent on any 2 tier 1 publishers (Microsoft, Oracle, IBM, VMware, SAP) & any 2 Tier 2 publishers (Salesforce, Adobe, Quest, Autodesk, Microfocus, Citrix, Veritas, Informatica). Hands on experience on ServiceNow SAM Pro / Flexera / SNOW SLM. Good understanding of publisher contracts, license metrics and product use rights. Experience in creation of entitlements, license overview report and contracts. Experience in handling software license requests and performing technical validation. Key ResponsibilitiesMaintain software publisher licensing information for the assigned publishers (i.e., both entitlements and deployments) Analyze software licensing agreements, create entitlements summary, and summarize use right information from software agreements. Importing licenses and agreements into the SAM tool (SNOW SLM/ SAM Pro, Flexera/Others). Update software entitlement and agreement information into the SAM tool. Maintain accurate records of software licenses and related assets, ensuring compliance with licensing agreements and regulations. Develop and implement software license management policies and procedures, ensuring adherence to industry best practices and standards. Maintain software installation records in SAM tool and perform product normalization. Perform license reconciliation in SAM tool. Work with internal stakeholders to ensure deployment of software applications are compliant and if not, work with the stakeholders to remediate non-compliance. Respond to customer queries on software licensing. Create customized reports and recommendations to report on SAM function activities. Identify cost savings and license re-harvesting opportunities. Drive periodic or ad-hoc stakeholder and project meetings. Technical ExperienceExcellent command over software licensing and use rights information of tier 1 software publishers (i.e., Microsoft, Oracle, IBM, VMware, Adobe, Citrix, and SAP) Proficient in creating and delivering IBM Sub-Capacity Mainframe ELP reports Proficient in creating Oracle DB server and Options ELP reports. Performing manual reconciliation and deployment validation as required Experience working on at least one or more SAM Tools (i.e., ServiceNow SAMPro, Flexera, SNOW License Manager) Professional AttributesExcellent communication skills Expert knowledge in MS Office applications (Excel & PowerPoint) Ability to work in a team environment. Must have Skills: Software licensing & Software Asset Management Tools Good to Have Skills: Analytical and Communication Skills Candidate should be flexible on doing shifts and coming to office. Educational Qualification15 years of full-time education Desired Certifications:CSAM CITAM FlexNet Manager Implementation & Administration Flexera Certified IT Asset Management Administrator Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Commvault Backup Administration Good to have skills : Cloud InfrastructureMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the smooth operation of essential applications and systems. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of business processes while continuously seeking opportunities for improvement and optimization. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Engage in knowledge sharing sessions to enhance team capabilities. Professional & Technical Skills: - Must To Have Skills: Proficiency in Commvault Backup Administration.- Good To Have Skills: Experience with Cloud Infrastructure.- Strong understanding of backup and recovery processes.- Familiarity with troubleshooting and resolving application issues.- Experience in monitoring system performance and implementing improvements. Additional Information:- The candidate should have minimum 3 years of experience in Commvault Backup Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : VMware Workspace ONE Good to have skills : Mobile Device/App Automation Testing, Microsoft 365Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of applications and systems. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure timely resolution of application and system issues.- Collaborate with cross-functional teams to identify and troubleshoot technical problems.- Manage and prioritize support tickets to meet SLAs.- Conduct root cause analysis and implement preventive measures.- Stay updated with the latest technologies and industry trends.- Assist in the development and implementation of application support processes and procedures. Professional & Technical Skills: - Must To Have Skills: Proficiency in VMware Workspace ONE.- Good To Have Skills: Experience with Microsoft 365, Mobile Device/App Automation Testing.- Strong understanding of virtualization technologies and concepts.- Experience in troubleshooting and resolving application and system issues.- Knowledge of ITIL processes and best practices.- Excellent problem-solving and analytical skills.- Ability to work under pressure and meet tight deadlines.- Effective communication and interpersonal skills. Additional Information:- The candidate should have a minimum of 5 years of experience in VMware Workspace ONE.- This position is based in Noida.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP BusinessObjects Data Services Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance system reliability and efficiency, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP BusinessObjects Data Services.- Strong analytical skills to diagnose and resolve software issues.- Experience with data integration and transformation processes.- Familiarity with database management systems and SQL.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 3 years of experience in SAP BusinessObjects Data Services.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Cloud Infrastructure, AWS Architecture Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve complex problems, ensuring the seamless operation of essential applications and infrastructure. You will engage in proactive monitoring and maintenance, contributing to the overall efficiency and reliability of business processes while adapting to the evolving needs of the organization. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Develop and implement best practices for application support and incident management. Professional & Technical Skills: - Must To Have Skills: Proficiency in Cloud Infrastructure, AWS Architecture.- Strong understanding of cloud service models, including IaaS, PaaS, and SaaS.- Experience with infrastructure as code tools such as Terraform or CloudFormation.- Familiarity with monitoring and logging tools to ensure system health and performance.- Ability to troubleshoot and resolve issues in a cloud environment. Additional Information:- The candidate should have minimum 7.5 years of experience in Cloud Infrastructure.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Infrastructure Service Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the seamless operation of applications that are vital to business functions. You will engage in proactive monitoring, analyze system performance, and implement solutions to enhance system reliability and efficiency, all while maintaining a focus on customer satisfaction and service excellence. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for application support.- Engage in continuous learning to stay updated with the latest technologies and methodologies. Professional & Technical Skills: - Must To Have Skills: Proficiency in Infrastructure Service Management.- Good To Have Skills: Experience with cloud service management platforms.- Strong understanding of incident management processes and tools.- Familiarity with monitoring and alerting systems to ensure system health.- Experience in troubleshooting application performance issues. Additional Information:- The candidate should have minimum 3 years of experience in Infrastructure Service Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP TM Transportation Management Good to have skills : Application PackagingMinimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical issues that may arise. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure timely resolution of application issues and incidents.- Perform root cause analysis and implement preventive measures.- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.- Conduct regular system audits to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP TM Transportation Management.- Good To Have Skills: Experience with Application Packaging.- Strong understanding of software development lifecycle and application support processes.- Experience in troubleshooting and resolving application issues.- Knowledge of database management systems and SQL queries.- Familiarity with ITIL framework and incident management processes. Additional Information:- This position is based at our Mumbai office. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Microsoft Windows Desktop Management Good to have skills : Desktop TransformationMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Proactively identify and resolve software-related issues.- Collaborate with cross-functional teams to address system challenges.- Implement software enhancements and upgrades.- Conduct system testing and quality assurance checks.- Provide technical support and guidance to end-users. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Desktop Transformation.- Strong troubleshooting skills in Microsoft Windows environments.- Knowledge of software deployment and configuration management.- Familiarity with ITIL framework and incident management processes. Additional Information:- The candidate should have a minimum of 3 years of experience in Microsoft Windows Desktop Management.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Solarwinds Administration Good to have skills : NagiosMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time educationRole:App/Cloud Support SpecialistRole Description:Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.Must Have Skills: SolarWinds & NagiosGood To Have Skills: Server, Network & Application Monitoring tools Knowledge. Industry Standard tool certifications will be preferred.Job Key Responsibilities Operate as Tools & Technology SME of Tools and function point of management delivery and solution.Responsible for further developing and enhancing the use of SolarWinds within different clients.Maintaining Configuring Application Monitoring, Web Transaction Monitoring, Creating Customized Reports, Managing Alerts etc.Definitions Knowledge in Auto ticketing Integration, Adding Nodes using different method like Agent, WMI, ICMP, SNMP, others. Creating Views and managing Views knowledge in different type of Template managing.Enabling Monitoring for services, database, URL ,event monitoring, processes, Oracle table space etc.SolarWinds Module NPM, SAM, IPAM, VNQM etc. administration configuration troubleshooting Develop custom SAM templates using PowerShell, Perl, Shell and SQL queries to implement monitoring of non-standard systems.Deploy APE (Additional Polling Engine) monitoring solutions as per client scalability needs.Integration of SolarWinds with Service Now for Auto-Ticketing and other tools. Defining New Hosts, Services and configuring the Core Administrator Account Alert Correlation configuration and Fine Tuning of AlertsEngage Vendor for any kind of escalation or resolving L3 level of Major Incidents.High Availability and Failover build of the environment. Database Management and fine tuning of Database. Technical Experience:Experience on implementation/upgradation of SolarWinds and Nagios.Must have advanced knowledge and experience of Network Management using SNMP, MIBsKnowledge of networking concepts including firewalls, network protocols, and IP addressing.Knowledge & experience of server administration and custom advance SQL based reporting.Good understanding of TCP IP and conceptual understanding of applications layer protocols FTP CIFS MAPI HTTP etc.Good Knowledge on Perl & Shell scripting.Professional ExperienceFlexible to work in 24x7 environment Should have knowledge of SLAs OLAs and KPIs Well versed corporate ethics and compliance Team player who also works well independently self-motivated Work on the service improvement programs. Educational Qualification:Bachelors degree or 3-year diploma and 15 years of full-time education. Additional Information:Good communication, presentation, technical documentation, and collaboration skills. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP ABAP Development for HANA Good to have skills : NAMinimum 7.5 year(s) of experience is required Educational Qualification : 1 Minimum 15 years of fulltime education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day involves troubleshooting and resolving software-related issues to ensure seamless operations. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead and coordinate troubleshooting efforts to resolve software-related issues effectively.- Develop and implement strategies to enhance the performance and reliability of critical business systems.- Analyze system performance data to identify areas for improvement and optimization.- Provide technical guidance and support to team members to ensure successful resolution of issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP ABAP Development for HANA. CDS, AMDP, S4 HANA- Strong understanding of SAP ABAP programming concepts and principles.- Experience in troubleshooting and resolving software-related issues in SAP systems.- Knowledge of SAP HANA database architecture and optimization techniques.- Hands-on experience in developing and implementing SAP ABAP solutions for complex business requirements. Additional Information:- The candidate should have a minimum of 7.5 years of experience in SAP ABAP Development for HANA.- This position is based at our Bengaluru office. Qualification 1 Minimum 15 years of fulltime education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with users to understand their challenges and work diligently to implement effective solutions, all while maintaining a proactive approach to system management and support. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Good To Have Skills: Experience with system performance tuning and optimization.- Strong understanding of database management and administration.- Familiarity with operating systems and network configurations.- Experience in troubleshooting and resolving application issues. Additional Information:- The candidate should have minimum 3 years of experience in SAP Basis Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Basis Administration Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with users to understand their challenges and work towards effective solutions, all while maintaining a proactive approach to system management and support. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and procedures to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Basis Administration.- Strong understanding of system monitoring and performance tuning.- Experience with database management and backup strategies.- Familiarity with troubleshooting techniques for application issues.- Knowledge of system security protocols and user access management. Additional Information:- The candidate should have minimum 2 years of experience in SAP Basis Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : SAP Build Process Automation Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth operation of key applications and systems. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and resolve application-related issues.- Develop and maintain documentation for troubleshooting procedures and solutions.- Implement automation solutions to streamline application support processes.- Provide training and support to end-users on application functionalities. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP Build Process Automation.- Strong understanding of software development lifecycle and best practices.- Experience with scripting languages such as Python or PowerShell.- Knowledge of ITIL framework for IT service management.- Hands-on experience with incident management and ticketing systems. Additional Information:- The candidate should have a minimum of 3 years of experience in SAP Build Process Automation.- This position is based at our Pune office.- A 15 years full time education is required. Qualification 15 years full time education

Skill required: User-Generated Content Moderation - Content Moderation Designation: Trust & Safety Associate Qualifications: Any Graduation Years of Experience: 1 to 3 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, any role supporting content moderation needs strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accentures well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Call Centre Experience:2-3 years of customer support experience via phone, email, and chat Experience working with direct consumers, in B2C environment; B2B is a distinct advantage Strong communication skills with a proactive and positive approach to tasks High attention to details and follow through An effective team player who is able to also work independently Proven ability to deal with problems and solve them effectively Professional customer service skills:solutions mindset, helping nature, passion for the customer and the customer experience Robust multitasking skills (e.g. able to log calls and interact with the customer simultaneously) Online advertising experience is a huge plus and preferredJob Summary :As a Chat Support Agent, you will be responsible for providing high-quality, real-time customer service via chat. You will address customer queries, resolve issues, and provide necessary information to ensure customer satisfaction. The ideal candidate will have excellent communication skills, a strong problem-solving ability, and the capability to handle multiple chat conversations efficiently. What are we looking for Key Responsibilities:1.Customer Interaction:oProvide support to customers via live chat on various platforms.oRespond to customer inquiries in a professional and timely manner.oAssist customers in troubleshooting technical issues, placing orders, providing product information, and resolving any concerns.2.Issue Resolution:oIdentify and resolve customer issues and complaints effectively.oEscalate unresolved issues to higher-level support teams when necessary.oMaintain a calm, positive, and helpful attitude with all customer interactions.3.Product and Service Knowledge:oStay updated with the latest product/service features, company policies, and troubleshooting steps to provide accurate information.oProvide clear and concise explanations to customers regarding products, services, or policies.4.Chat Handling:oManage multiple customer chats simultaneously while maintaining a high level of customer service.oEnsure that chat responses are efficient, clear, and accurate.oMeet performance metrics for response time, resolution time, and customer satisfaction.5.Documentation:oDocument customer interactions accurately in the system.oLog all inquiries, complaints, and solutions provided for future reference. Roles and Responsibilities: Maintain detailed records of customer issues and feedback for quality and training purposes.6.Collaboration:oWork closely with other team members and departments to ensure seamless service delivery.oShare feedback, best practices, and insights with the team leader to improve overall team performance.7.Quality Assurance:oMaintain high levels of professionalism and ensure that all interactions align with company standards and policies.oParticipate in regular training sessions to improve skills and knowledge.Skills and Qualifications:Skills required Communication SkillsCriteria:Written communication proficiency Filter Parameters:Grammar and clarity in writing:Candidates will undergo a written test to assess their ability to respond to mock customer queries. Tone and empathy:The ability to deliver customer-friendly, empathetic responses Technical Knowledge (Preferred- not mandatory)Criteria:Understanding of online payment systems and CRM tools Filter Parameters:Familiarity with payment systems:Basic knowledge of payment gateways, billing processes, and common financial queries.CRM and chat support software:Proficiency in customer management tools (e.g., Zendesk, Freshdesk). Strong Critical thinking and Problem-Solving AbilityCriteria:Ability to handle complex customer queries Filter Parameters:Problem-solving test:Candidates will be given hypothetical chat scenarios involving complex payment inquiries.Handling escalations:Experience in resolving escalated or sensitive issues. Performance Under demanding situationsCriteria:Ability to manage multiple chats/ difficult calls and meet KPIs Filter Parameters:Simultaneous chat handling:Experience managing multiple chats in a high-volume environment.KPI performance:Past performance metrics (response time, resolution rate, customer satisfaction scores). Customer-Centric MindsetCriteria:Empathy and focus on customer satisfaction Filter Parameters:Test scenario:How well the candidate prioritizes customer experience in their chat test responses 6 Adaptability and LearningCriteria:Willingness to learn and adapt Qualification Any Graduation

Siemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics to deliver better products in the increasingly complex world of chip, board, and system design. About the role: We are seeking a highly motivated and detail-oriented Application Support Engineer to join our dynamic, fast paced and growth-mindset team. In this role, you will be focused on supporting the Questa verification products, specifically in Verification IP line of products. In this position, you will be working closely with the product engineering team, field application engineers and customers. As an ASE, you will be solving some of our customers complex design, testbench and environment issues in the domain of functional verification. You will also be working closely on creating knowledge-based content and providing expertise on the Questa platform. You will work with multiple customers to understand their challenges and flow and be involved in technical presentations, training, evaluation and competitive benchmarking. You will part of the larger application support engineering organization and will be interfacing regularly with the North American and PACRIM teams. Minimum Qualifications BS Electronic/Computer Engineering from an accredited institution Minimum of 2+ years of Digital Design/Verification experience Knowledge of VHDL or Verilog, or SystemVerilog RTL languages for ASIC or FPGA design Experience with ASIC or FPGA hardware design and implementation using RTL tool flows and methodologies Knowledge of Windows and Linux OS Self-motivated, flexible, self-disciplined, and comfortable in a dynamic, quick-moving environment. Strong interpersonal and communications skills with the ability to quickly establish rapport and credibility with our customers, sales, and product teams. Strong oral, and written communication, and presentation skills Excellent organizational and time management skills Preferred qualifications MS Electronic/Computer Engineering Knowledge of UVM and System Verilog for Verification Clock Domain Crossing (CDC), Static and Formal Verification- Formal Applications Working knowledge of Working knowledge of Questa-Modelsim, VCS (Synopsys), NCSim (Cadence) or Aldec simulators. Knowledge of C/C++ programming languages Demonstrated proficiency with Object-Oriented Programming experience in test bench architecture and design Knowledge of scripting languages (e.g., Shell, Tcl, Perl, Python) Knowledge of CDC, low power and formal methodologies. Location Noida/ Bangalore Why us Working at Siemens Software means flexibility - Choosing between working at home and the office at other times is the norm here. We offer great benefits and rewards, as you'd expect from a world leader in industrial software. A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow! Siemens Software. Transform the Everyday #Li-EDA #LI-HYBRID

Educational Bachelor of Engineering,BTech,BCA,Master of Business Administration,MCA,MTech Service Line Cloud & Infrastructure Services Responsibilities Clearly communicate, manage, maintain, support and execute mission directives to/with the Enterprise Monitoring team.Ensure network monitoring software (SolarWinds) platforms are maintained/supported to quickly detect, diagnose, and resolve network performance problems and outages.Execute network, system, and cloud systems monitoring, and support Cybersecurity measures.Develop event products and modify and maintain event baselines prior to and during events and exercises.Serve as the subject matter expert on network and system monitoring and service delivery of assigned project delivered capabilities.Be responsible for collaborating with Windows and Linux systems engineers, application technical support analysts and developers, internal and external support teams, network infrastructure technicians and Boundary Engineers to determine requirements for filters, events, alerts, and dashboards and reporting.Perform administrative tasks for SolarWinds console, to provide application support for the respective platforms, create and maintain monitoring and notification rules.Review and update application security, apply patches, create console roles and reviews, and create and install custom Management Packs (MP) as necessary.Transfer knowledge via documentation and training to Business Technology resources and develop and maintain the teams training plan and standard operating procedures/operating instructions.Participate in engineering team activities in a specialized engineering or technology subject area.Contribute to the technical planning process and provide technical guidance.Maintain accurate system documentation and provide training as necessary. Additional Responsibilities: Strong AppDynamics product knowledge, internals, and product REST API. Extensive industry experience in deploying AppDynamics for mission critical applications. Working experience in monitoring and performance tools. Strong technical skill sets in Java and Unix shell scripting. Exposure to full application lifecycle development including coding; testing; deployment; and post-implementation activities. Ability to develop AppDynamics Monitoring Extensions. Excellent Oral and Written Communication Skills Expertise in implementation and ongoing support for multiple, highly complex IT Infrastructure environments (on-premises and cloud) with a mix of monitoring, service management, and automation tools. Shown knowledge of UNIX Linux Windows servers. Working knowledge of one or more Infrastructures and Applications. Knowledge on Monitoring tools such as Nagios, Zabbix, SolarWinds, ScienceLogic, Ops Ramp, Manage Engine, Open NMS, PRTG etc would be an added advantage. Work with various stakeholders like development teams, product owners, and process architects' engineers to design solution architecture that meets technology guidelines to make them stable and secure. Act as an escalation point between the business customers and technical delivery to resolve issues. Actively take part and drive them to closure as per the SLA defined. Refine Service Delivery processes and appropriately contribute to improving business outcomes. App Dynamics Application Performance Monitoring, Incident Management. App Dynamics Application Performance Monitoring. Working Knowledge of any Database, Operating System, and Cloud technology. Technical and Professional : Primary skills:Technology-Dynatrace-Digital Performance Management Tool,Technology-Infra_ToolAdministration-Others-Solarwinds,Technology-Infra_ToolAdministration-Others-Splunk Admin,Technology-Infra_ToolAdministration-PerformanceManagement-AppDynamics Preferred Skills: Technology-Infra_ToolAdministration-Others-Solarwinds Technology-Infra_ToolAdministration-Others-Splunk Admin Technology-Dynatrace-Digital Performance Management Tool Technology-Infra_ToolAdministration-PerformanceManagement-AppDynamics Technology-Infra_ToolAdministration-PerformanceManagement-Dynatrace

Educational Bachelor of Engineering,BTech,BCA,BSc,MTech,MCA,MSc Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and build POCs You will create requirement specifications from the business needs, define the to-be-processes and detailed functional designs based on requirements. You will support configuring solution requirements on the products; understand if any issues, diagnose the root-cause of such issues, seek clarifications, and then identify and shortlist solution alternatives You will also contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to work with clients to identify business challenges and contribute to client deliverables by refining, analyzing, and structuring relevant data Awareness of latest technologies and trends Logical thinking and problem solving skills along with an ability to collaborate Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Technical and Professional : Primary skills:Technology-.NET application Support-.NET application development, Support,Technology-Microsoft Technologies-.Net Application Development Preferred Skills: Technology-.NET application Support-.NET application development Support

Educational Bachelor of Engineering,BTech,BCA,BSc,MTech,MCA,MSc Service Line Enterprise Package Application Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to get to the heart of customer issues, diagnose problem areas, design innovative solutions and facilitate deployment resulting in client delight. You will develop a proposal by owning parts of the proposal document and by giving inputs in solution design based on areas of expertise. You will plan the activities of configuration, configure the product as per the design, conduct conference room pilots and will assist in resolving any queries related to requirements and solution design You will conduct solution/product demonstrations, POC/Proof of Technology workshops and prepare effort estimates which suit the customer budgetary requirements and are in line with organization’s financial guidelines Actively lead small projects and contribute to unit-level and organizational initiatives with an objective of providing high quality value adding solutions to customers. If you think you fit right in to help our clients navigate their next in their digital transformation journey, this is the place for you! Additional Responsibilities: Ability to develop value-creating strategies and models that enable clients to innovate, drive growth and increase their business profitability Good knowledge on software configuration management systems Awareness of latest technologies and Industry trends Logical thinking and problem solving skills along with an ability to collaborate Understanding of the financial processes for various types of projects and the various pricing models available Ability to assess the current processes, identify improvement areas and suggest the technology solutions One or two industry domain knowledge Client Interfacing skills Project and Team management Technical and Professional : Primary skills:Technology-.NET application Support-.NET application development, Support,Technology-Microsoft Technologies-ADO.NET Preferred Skills: Technology-Microsoft Technologies-ADO.NET Technology-.NET application Support-.NET application development Support

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Argus Good to have skills : No Function SpecialtyMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions that enhance operational efficiency and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- 5+ years of experience in Oracle Argus or Arisglobal LSMV.- Hands on experience in creating and processing AE cases in Argus.- Technical expertise in database and configurations, preferably PostgreSQL.- Good understanding of database model.- Ability to query DB and investigate the issues and generate reports.- Good understanding of case processing workflow for local and global markets.- Ability to work directly with business users.- Coordinate between business users and vendor for application support and enhancements.- Ability to understand end-to-end case processing workflow and its configurations.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to analyze, design, and implement new features.- Develop high-quality software design and architecture.- Write clean, scalable code using Oracle Argus.- Perform unit and integration testing before launch.- Troubleshoot and debug applications to optimize performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Argus, functional and technical experience in any of the Safety systems (Argus, LSMV).- Strong understanding of database concepts and SQL queries.- Experience in software development lifecycle and methodologies.- Knowledge of web technologies such as HTML, CSS, and JavaScript.- Hands-on experience with Oracle Argus configuration and customization. Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle Argus.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Responsibilities Should have good experience in Application support experience Should have JAVA/Python, Shell scripting experience Should have an AWS hands on knowledge Should be able to understand and analyse the production issues and resolve it Have a good communication skills Good hands on experience on Control-M, Splunk and Dynatrace, Linux and SQL. Database select queries- SQL, writing queries, understanding the structure. Application support. Troubleshooting, dig into queries, error logs, debug & Look at the queries Drive to self-educate and evaluate new technology Strong communication skills with ability to mentor and educate others on site reliability principles and practices

Extensive programming knowledge with supporting In-house or SAAS applications on .Net / Windows Knowledge of Java / Linux OS. SQL / Oracle DB knowledge is necessary and Understanding of Agile / SAFE practices. Good communication skills Should be able to work from office 2-3 days a week (hybrid) The ideal candidate should be an individual contributor with a get it done attitude. Knowledge of infrastructure i.e. servers, Knowledge of installation/configuring Vendor product, basic network protocols, performance tuning Exposure to the tools such as ServiceNow, Autosys, Bitbucket, Jenkins

Should have good experience in Production/application support experience Should have JAVA, Shell scripting experience Should have an AWS hands on knowledge Should be able to understand and analyze the production issues and resolve it Should have knowledge in Splunk / Dynatrace Have a good communication skill

requirement to work in night shifts Develop and maintain robust, scalable Java applications using Spring Boot framework. Design and implement RESTful APIs and integrate with third-party services. Collaborate with front-end developers and other team members to establish objectives and design more functional, cohesive code. Participate in code reviews and provide constructive feedback. Ensure application performance, uptime, and scalability. Write unit and integration tests to ensure software quality. Troubleshoot and debug applications in development and production environments.

Should have good communication skills Should be able to understand and analyze the production issues and resolve it Should have good experience in Production support experience

TitleDeveloper (.NET, C# Javascript skillset) Responsibilities: Develop, test, and deploy highquality code to Windows servers. Design and implement loosely coupled, unittestable applications using dependency injection with Unity. Work on Windows Services and Smartclient applications using C#. Write complex queries and stored procedures for SQL Server and Db2. Troubleshoot and resolve software defects and issues in a timely manner. Provide proven application support and maintenance. Collaborate with various stakeholders to understand requirements, document them, and implement solutions. Utilize Git for version control and manage code repositories. Develop and maintain REST APIs. Perform unit testing using Moq to ensure code quality and reliability. Required Skills: 7+ years of strong experience in .Net framework, C#, SQL Server, DB2, Javascript, Rest APIs , Windows Services, Smart Clients , ASP.Net, Dependency Injection using unity , Unit Testing using MOQ, Web API Development, Github Proven experience in developing, testing, and deploying applications to Windows servers. Proficiency in writing complex queries and stored procedures with SQL Server and Db2. Experience working on Windows Services and Smartclient applications with C#. Excellent troubleshooting and problemsolving skills. Proven experience in application support. Strong communication skills and ability to work with various stakeholders. Ability to document requirements and implement solutions effectively. Preferred Qualifications: Experience with dependency injection frameworks, particularly Unity. Familiarity with Agile development methodologies. Strong analytical and organizational skills. Ability to work independently and as part of a team.