2220 Application Support Jobs - Page 28

Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle Argus Good to have skills : No Function SpecialtyMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will be responsible for designing, building, and configuring applications to meet business process and application requirements. You will play a crucial role in developing solutions that enhance operational efficiency and user experience. Roles & Responsibilities:- Expected to perform independently and become an SME.- 5+ years of experience in Oracle Argus or Arisglobal LSMV.- Hands on experience in creating and processing AE cases in Argus.- Technical expertise in database and configurations, preferably PostgreSQL.- Good understanding of database model.- Ability to query DB and investigate the issues and generate reports.- Good understanding of case processing workflow for local and global markets.- Ability to work directly with business users.- Coordinate between business users and vendor for application support and enhancements.- Ability to understand end-to-end case processing workflow and its configurations.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to analyze, design, and implement new features.- Develop high-quality software design and architecture.- Write clean, scalable code using Oracle Argus.- Perform unit and integration testing before launch.- Troubleshoot and debug applications to optimize performance. Professional & Technical Skills: - Must To Have Skills: Proficiency in Oracle Argus, functional and technical experience in any of the Safety systems (Argus, LSMV).- Strong understanding of database concepts and SQL queries.- Experience in software development lifecycle and methodologies.- Knowledge of web technologies such as HTML, CSS, and JavaScript.- Hands-on experience with Oracle Argus configuration and customization. Additional Information:- The candidate should have a minimum of 5 years of experience in Oracle Argus.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Job Responsibilities Should have good experience in Application support experience Should have JAVA/Python, Shell scripting experience Should have an AWS hands on knowledge Should be able to understand and analyse the production issues and resolve it Have a good communication skills Good hands on experience on Control-M, Splunk and Dynatrace, Linux and SQL. Database select queries- SQL, writing queries, understanding the structure. Application support. Troubleshooting, dig into queries, error logs, debug & Look at the queries Drive to self-educate and evaluate new technology Strong communication skills with ability to mentor and educate others on site reliability principles and practices

Extensive programming knowledge with supporting In-house or SAAS applications on .Net / Windows Knowledge of Java / Linux OS. SQL / Oracle DB knowledge is necessary and Understanding of Agile / SAFE practices. Good communication skills Should be able to work from office 2-3 days a week (hybrid) The ideal candidate should be an individual contributor with a get it done attitude. Knowledge of infrastructure i.e. servers, Knowledge of installation/configuring Vendor product, basic network protocols, performance tuning Exposure to the tools such as ServiceNow, Autosys, Bitbucket, Jenkins

Should have good experience in Production/application support experience Should have JAVA, Shell scripting experience Should have an AWS hands on knowledge Should be able to understand and analyze the production issues and resolve it Should have knowledge in Splunk / Dynatrace Have a good communication skill

requirement to work in night shifts Develop and maintain robust, scalable Java applications using Spring Boot framework. Design and implement RESTful APIs and integrate with third-party services. Collaborate with front-end developers and other team members to establish objectives and design more functional, cohesive code. Participate in code reviews and provide constructive feedback. Ensure application performance, uptime, and scalability. Write unit and integration tests to ensure software quality. Troubleshoot and debug applications in development and production environments.

Should have good communication skills Should be able to understand and analyze the production issues and resolve it Should have good experience in Production support experience

TitleDeveloper (.NET, C# Javascript skillset) Responsibilities: Develop, test, and deploy highquality code to Windows servers. Design and implement loosely coupled, unittestable applications using dependency injection with Unity. Work on Windows Services and Smartclient applications using C#. Write complex queries and stored procedures for SQL Server and Db2. Troubleshoot and resolve software defects and issues in a timely manner. Provide proven application support and maintenance. Collaborate with various stakeholders to understand requirements, document them, and implement solutions. Utilize Git for version control and manage code repositories. Develop and maintain REST APIs. Perform unit testing using Moq to ensure code quality and reliability. Required Skills: 7+ years of strong experience in .Net framework, C#, SQL Server, DB2, Javascript, Rest APIs , Windows Services, Smart Clients , ASP.Net, Dependency Injection using unity , Unit Testing using MOQ, Web API Development, Github Proven experience in developing, testing, and deploying applications to Windows servers. Proficiency in writing complex queries and stored procedures with SQL Server and Db2. Experience working on Windows Services and Smartclient applications with C#. Excellent troubleshooting and problemsolving skills. Proven experience in application support. Strong communication skills and ability to work with various stakeholders. Ability to document requirements and implement solutions effectively. Preferred Qualifications: Experience with dependency injection frameworks, particularly Unity. Familiarity with Agile development methodologies. Strong analytical and organizational skills. Ability to work independently and as part of a team.

This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions. Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high client satisfaction. Primary Duties: Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. Provide world class customer services to large enterprise users. Investigate and resolve support issues independently and productively. Handle critical customer issues and hot-line support issues independently. Handle urgent customer situation and provide emergency solutions or fixes to customers. Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently. Develop Knowledge-Base, procedures and support tools to improve services efficiency Required education Bachelor's Degree Required technical and professional expertise 2+ years of system-level knowledge on Unix/Linux/Windows Communication and inter-personal skills Experience in problem troubleshooting, analysis, and resolution. Demonstrated productivity and quality results at customer issue handling Preferred technical and professional experience Knowledge of High Performance Computing (HPC), Cluster management, cloud computing. Enterprise level Software experience in Support or Product Development

This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions. Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high client satisfaction. Primary Duties: Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. Provide world class customer services to large enterprise users. Investigate and resolve support issues independently and productively. Handle critical customer issues and hot-line support issues independently. Handle urgent customer situation and provide emergency solutions or fixes to customers. Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently. Develop Knowledge-Base, procedures and support tools to improve services efficiency Required education Bachelor's Degree Required technical and professional expertise 5+ years of system-level knowledge on Unix/Linux/Windows Communication and inter-personal skills Experience in problem troubleshooting, analysis, and resolution. Demonstrated productivity and quality results at customer issue handling Preferred technical and professional experience Knowledge of High Performance Computing (HPC), Cluster management, cloud computing. Enterprise level Software experience in Support or Product Development

This role specializes in performing and enabling remote technical support of IBM software, hardware and solutions. Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. May provide training for and mentor others on the team. Contributes to department attainment of organizational objectives and high client satisfaction. Primary Duties: Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. Provide world class customer services to large enterprise users. Investigate and resolve support issues independently and productively. Handle critical customer issues and hot-line support issues independently. Handle urgent customer situation and provide emergency solutions or fixes to customers. Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently. Develop Knowledge-Base, procedures and support tools to improve services efficiency Required education Bachelor's Degree Required technical and professional expertise 5+ System-level knowledge on Unix/Linux/Windows Communication and inter-personal skills Experience in problem troubleshooting, analysis, and resolution. Demonstrated productivity and quality results at customer issue handling Preferred technical and professional experience Knowledge of High Performance Computing (HPC), Cluster management, cloud computing. Enterprise level Software experience in Support or Product Development

Provides technical support assistance to clients and/or IBM field support using problem determination/problem source identification skills. Uses technical and negotiation skills in collaboration with other support operations/organizations to prioritize and diagnose problems to resolution. Communicates action plans to the client or IBM representative as appropriate. Recommends and implements new or improvements to existing technical support tools, procedures, and processes. Provide world class customer services to large enterprise users. Investigate and resolve support issues independently and productively. Handle critical customer issues and hot-line support issues independently. Handle urgent customer situation and provide emergency solutions or fixes to customers. Coordinate within the team and across other teams (Developments, Product Management, Sales) for critical customer support issues or escalations independently. Develop Knowledge-Base, procedures and support tools to improve services efficiency Required education Bachelor's Degree Required technical and professional expertise System-level knowledge on Unix/Linux/Windows Communication and inter-personal skills Experience in problem troubleshooting, analysis, and resolution. Demonstrated productivity and quality results at customer issue handling Preferred technical and professional experience Knowledge of High Performance Computing (HPC), Cluster management, cloud computing. Enterprise level Software experience in Support or Product Development

TitleDeveloper (.NET, C# with Python PostgresDB skillset) Responsibilities: Design and implement loosely coupled, unittestable applications using dependency injection. Write complex queries and stored procedures for SQL Server and PostgreSQL. Troubleshoot and resolve software defects and issues in a timely manner. Provide proven application support and maintenance. Collaborate with various stakeholders to understand requirements, document them, and implement solutions. Utilize Git for version control and manage code repositories. Implement the applications CI/CD pipeline using the AWS CI/CD stack. Develop and maintain REST APIs. Perform unit testing using Moq to ensure code quality and reliability. Required Skills: Must have 5+ years of strong experience in .Net framework, C#, with , Python and Postgres DB Skills Have proficiency in SQL Server, CI/CD, Dependency Injection, Unit Testing using MOQ, Web API Development, Github Proficiency in writing complex queries and stored procedures with SQL Server and PostgreSQL. Excellent troubleshooting and problemsolving skills. Proven experience in application support. Experience working with Entity framework. Strong communication skills and ability to work with various stakeholders. Ability to document requirements and implement solutions effectively. Familiarity with Agile development methodologies. Strong analytical and organizational skills

Urgent opening for Implementation Consultant - Software Technologies Posted On 23rd Sep 2015 07:11 AM Location Mangalore, Mysore, Bangalore, Ernakulam, Bhubaneshwar, Chennai, Coimbatore and Madurai Role / Position Implementation Consultant Experience (required) 2 plus years Description Our Client: Promoted by team of Doctors and Visionaries in Hospital business and founded in 1999 with the goal of creating world class hospital management software (HMS) and solutions to make the task of delivering expert IT solutions and services to Hospitals and healthcare institutions, easier. With the rise of technology throughout the healthcare field, we began to develop cutting edge software to better manage the information generated by newer technologies with one eye firmly focused on patient safety and the other on improving healthcare delivery. We believe that the benefits of software designed thoughtfully and purposefully can effectively address the challenges faced by healthcare providers. Our Information Technology solutions in healthcare can help provide enhanced care to patients while conforming to present and emerging standards and regulations and ensuring seamless integration within the various divisions of healthcare. Finally, we firmly believe these solutions have a critical social relevance for patients by providing accurate monitoring and compliance with best procedures and practices.Since our promoters are Doctors, it is natural that blending of people and skills in both fields of information technology and healthcare comes naturally to us. The company is deeply committed to its goals of providing applications that enhance patient safety, automate revenue cycles, secure patient information, manage scheduling, and improve financial management. The company also offers software for other health care companies such as blood banks, labs, and pharmacies as well as for companies involved in practice management, home health, and long-term care providers. Leveraging its heritage and domain expertise, and with the help of experts in almost very aspect of the healthcare field, we are focused on the continuing challenges that the healthcare field faces and the solutions that would solve them. From the core to the top each and every unique part is taken into consideration. In accordance with market demand, Aosta constantly improves its products and services, the latest being the mobile experience of its products and services given the reach of mobile screens in all walks of life. At the beginning of 2006, we released Backbone a comprehensive Health Information System (HIS). This package is made of a suite of modules that are designed to increase productivity while assisting in quality assurance for healthcare organizations and patients. VISION : To be holistic IT solution provider for Healthcare industry by embracing the best of technologies and skills to deliver world class Hospital Management Solutions and ensure greater services levels to patients using contemporary process and systems... Positions Implementation Consultant Locations Mangalore, Mysore, Bangalore, Ernakulam, Bhubaneshwar, Chennai, Coimbatore and Madurai Tasks: Implesment Healthcare IT Solutions Train users on healthcare IT solution and industry best practices Management reporting on project progress, issues & achievements. Document the Implementation. Qualification: MBA in Hospital Management / M.Sc in Hospital Administration / other equivalent Experience: 2 -3 years as healthacare IT solution Implementation Consultant in a reputed consulting organization / At least two full lifecycle implementation of Hospital Information System in 250+ bed hospitals. Skills: Process Oriented, Methodical, Analytical Skills and Problem Solving Skill, Should be a Team Player, Good Communication & Presentation Skills, Good Knowledge of Healthcare IT industry Standards & Best Practices Languages: MandatoryFluency in English MandatoryFluency in Hindi / Telugu / Kannada Knowledge of other south Indian languages is desirable If interested, Please share your updated profile along with CTC details Send Resumes to girish.expertiz@gmail.com -->Upload Resume Location - Mangaluru,Mysuru,Bengaluru,Ernakulam,Bhubaneswar,Chennai

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Citrix Virtual Apps and Desktop Administration Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education:Citrix Virtual App, VDI, NetScaler, MCS, PVS, Citrix Cloud, and Application Packaging Support Specialist Summary As a Citrix Virtual App, VDI, NetScaler, MCS (Machine Creation Services), PVS (Provisioning Services), Citrix Cloud, and Application Packaging Support Specialist, you will be responsible for delivering exceptional technical support to clients, ensuring the optimal performance and reliability of Citrix environments. You will interact directly with clients, diagnose and resolve issues, and leverage your expertise to implement effective solutions. Your role will involve collaboration with various teams to maintain and enhance service quality. Roles & Responsibilities - Client Support:Serve as the primary point of contact for clients, providing expert support for Citrix Virtual Apps, Desktops, NetScaler, MCS, PVS, Citrix Cloud, and application packaging. Issue Resolution:Accurately diagnose client issues, interpret technical problems, and design comprehensive solutions based on in-depth product knowledge. System Maintenance:Ensure the continuous smooth operation of Citrix environments, including Virtual Apps, Desktops, NetScaler (as Citrix Access Gateway and Load Balancer), MCS, PVS, Citrix Cloud, and application packaging tools, addressing and resolving any disruptions promptly. Application Packaging:Utilize Citrix native tools and third-party solutions to package applications for deployment within the Citrix environment. User Profile Management:Manage user profiles using Citrix UPM (User Profile Management) and third-party tools to ensure consistent and reliable user experiences. NetScaler Configuration:Configure and manage various NetScaler appliances (VPX, MPX, SDX) for Citrix Access Gateway (CAG), Load Balancing (LB), and perform Multi-Factor Authentication (MFA) setups. Manage firmware upgrades and ensure optimal performance. Migration Projects:Execute migrations from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to the latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR):Implement and maintain DR solutions for Citrix environments, ensuring business continuity (e.g., leveraging Citrix Cloud Disaster Recovery). Patching and Updates:Manage patching and updates for Citrix infrastructure servers, VDI, and associated components to ensure security and performance. Monitoring and Analytics:Utilize Citrix native tools (e.g., Citrix Director, Citrix Analytics) for proactive monitoring and performance analysis. Automation**:Implement automation for routine tasks using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering). Infrastructure Hardening:Implement hardening techniques to secure Citrix infrastructure against vulnerabilities. Vulnerability Remediation:Identify, assess, and remediate vulnerabilities within the Citrix environment. Certificate Management:Manage and renew certificates on NetScaler appliances to ensure secure communication. Professional & Technical Skills - Must-Have Skills: - Citrix Virtual Apps and Desktops Administration - Citrix ADC (NetScaler) Administration and Configuration - Citrix Machine Creation Services (MCS) - Citrix Provisioning Services (PVS) - Citrix Cloud Services Administration - Application Packaging using Citrix native tools and third-party solutions - Citrix User Profile Management (UPM) and third-party profile management tools - NetScaler configuration and management for Citrix Access Gateway (CAG) and Load Balancing (LB) - Experience with various NetScaler appliances (VPX, MPX, SDX) - Experience in configuring MFA and managing firmware upgrades on NetScaler - Experience migrating from older Citrix versions (e.g., XenApp 6.5, Xen-Desktop 7.x) to latest versions (e.g., Citrix Virtual Apps and Desktops 1912 LTSR, 7.x) - Disaster Recovery (DR) solutions for Citrix environments - Patching and updating Citrix infrastructure servers and VDI environments - Monitoring and analytics using Citrix native tools (e.g., Citrix Director, Citrix Analytics) - Automation using Citrix native capabilities (e.g., Citrix PowerShell SDK, Citrix App Layering) - Hardening of Citrix infrastructure - Vulnerability remediation - Certificate management and renewal on NetScaler appliances - Strong understanding of system and application support - Experience in troubleshooting and problem-solving within Citrix environments - **Good-to-Have Skills**- Software Quality Assurance (SQA) - Familiarity with other virtualization technologies and tools Qualifications - Proven experience in supporting Citrix Virtual Apps, Desktops, ADC (NetScaler), MCS, PVS, Citrix Cloud, and application packaging with 5 years of working experience. Excellent analytical and diagnostic skills with a strong ability to think critically and solve complex problems. Exceptional communication and interpersonal skills to interact effectively with clients and internal teams. Ability to work independently and as part of a team in a fast-paced environment. Relevant certifications in Citrix (e.g., CCA-V, CCP-V, CCE-V) are preferred. Qualification 15 years full time education

Urgent openings for Technical Support Analyst - Hyderabad Posted On 25th Sep 2015 07:50 AM Location Hyderabad Role / Position Technical Support Analyst Experience (required) 1 plus years Description What Youll Do In the Technical Support Analyst role, you will be the initial point of contact for our clients in resolving technical and application related inquiries regarding our software product. In assessing and resolving end-user questions you will deliver world-class technical and application support to our dynamic and growing customer base. Responsibilities: Help resolve software and technical questions for the customer efficiently and effectively Gather the required information necessary in order to best handle customer software and technical inquiries Manage customer expectations regarding estimated response times for issue resolution Extensively research and document customer technical issues Collaborate with Technical Support team members to properly manage customer inquiries and escalate when appropriate Partner with Technical Support team members on various strategic projects when needed Extensively research and document customer technical issues Own customer technical issues from initial report to resolution, communicating with customers regularly regarding issue status Collaborate with other Support Analysts and Support Engineers to identify high priority issues and engage the Service Delivery, Software Engineering and Quality Engineering teams. What Were Looking For Bachelor's degree from an accredited University or College 1+ year work experience in delivering software support preferably at a SaaS company Must have passion for being part of a hard working, winning team Must have ability to multi-task in a fast paced environment Must have excellent ability to learn and articulate software-related and technical concepts Must have strong active listening skills Must have excellent Customer Service skills Must have strong attention to detail when communicating with customers (verbal & written) Must have ability to empathize with customers and convey confidence Must have expertise working with Microsoft Excel Must have strong documentation skills If interested, please share your updated profile Send Resumes to girish.expertiz@gmail.com -->Upload Resume

As an intern, you will play a key role in supporting our data operations by handling Level 1 (L1) alert monitoring for both ingestion and analytics pipelines. Youll be responsible for performing L1 troubleshooting on assigned ingestion and analytics tasks as part of our Business-As-Usual (BAU) activities. This role also involves cross-collaboration with multiple teams to ensure timely resolution of issues and maintaining the smooth functioning of data workflows. Its a great opportunity to gain hands-on experience in real-time monitoring, issue triaging, and inter-team coordination in a production environment. A Day in the life Create world class customer facing documentation which would delight and excite customers Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective Convert tacit knowledge to implicit knowledge Handling L1 alert monitoring of ingestions and analytics. Doing L1 troubleshooting for issues in assigned ingestion/analytics tasks (BAUs). Cross collaborating with other teams to get issues resolved Adhere to JIRA processes to avoid SLA breaches Analysis and resolution of Low priority customer tickets What You Need Basic knowledge of SQL and able to write to SQL queries An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done. Excellent written and verbal communication skills Comfortable to work in weekend, night and rotational shifts Preferred Skills: SQL/ ETL / Python support, Support Processes (SLAs, OLAs, Product or application support) Data Ingestion, Analytics, Power BI

Urgent Requirement for Big Data, Notice Period Immediate Location Hyderabad/Pune Employment Type C2H Primary Skills 6-8yrs of Experience in working as bigdata developer/supporting environemnts Strong knowledge in Unix/BigData Scripting Strong understanding of BigData (CDP/Hive) Environment Hands-on with GitHub and CI-CD implementations. Attitude to learn understand ever task doing with reason Ability to work independently on specialized assignments within the context of project deliverable Take ownership of providing solutions and tools that iteratively increase engineering efficiencies. Excellent communication Skills & team player Good to have hadoop, Control-M Tooling knowledge. Good to have Automation experience, knowledge of any Monitoring Tools. Role You will work with team handling application developed using Hadoop/CDP, Hive. You will work within the Data Engineering team and with the Lead Hadoop Data Engineer and Product Owner. You are expected to support existing application as well as design and build new Data Pipelines. You are expected to support Evergreening or upgrade activities of CDP/SAS/Hive You are expected to participate in the service management if application Support issue resolution and improve processing performanceavoid issue reoccurring Ensure the use of Hive, Unix Scripting, Control-M reduces lead time to delivery Support application in UK shift as well as on-call support over night/weekend This is mandatory

Your Role We are looking for a Manager Data Ops to help our customers explore their healthcare data, understand how to improve the health of the population and bring down the cost of healthcare. A Day in the Life at Innovaccer Create world class customer facing documentation which would delight and excite customers Remove ambiguity in understanding things by documenting things and hence making the teams more efficient and effective Convert tacit knowledge to implicit knowledge Roles Responsibilities: Managing one full region or multiple customers within a region. Owning end to end communication and status reporting to the leadership and customer Assimilating proficiency in managing his portfolio including estimates, asset projection, unit metrics, track CARR(Contracted Annual Recurring Revenue) and asset transfers and managing cloud costs for fully owned projects Adding valuable data insights for the customers in processes and raising early warning signs in case of issues and escalations. Effectively collaborating with Customer success stakeholders, manage escalations, manage and plan transitions efforts and initiate hiring accordingly Thinking of new processes and improvements that can help his region and overall Sustenance Engineering Team. Driving initiatives to help Senior Manager and Associate Director in achieving the target Profit gross margin and desire CSAT score for the allocated portfolio. Prioritizing work aspects with respect to changing time-frames, goal posts, incomplete information and direction. Understanding the big picture and cascades to the team / Handling internal and external stakeholders. Owning their teams performance end to end like contributing to mentoring, grooming, assessing and giving balanced feedback (both strengths development areas). Regularly discussing performance and tracks Individual Development Plan on Lattice Acting as a backup SEM for another region Required Skills: Experience in Advanced SQL Unix Strong Experience of ETL Python support Hands on Analytics Tools (Power BI or Tableau) knowledge Good Healthcare knowledge Fundamental ITIL Expertise Support Processes (SLAs, OLAs, Product or application support Project and Program management Escalation Team management Problem solving mindset Excellent written and verbal communication skills. An ambitious person who can work in a flexible startup environment with only one thing in mind - getting things done.

The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Act as gatekeeper for Incident Queues govern the queue flow Work with managers in streamlining & optimizing incidents handling - improve repeat instance rate & time for instance closure Work on different tools which will help to identify Customer experience monitoring Exposure to monitoring tools like Glassbox, Splunk, Dynatrace, Catchpoint etc. Monitoring traffic incoming-outgoing troubleshooting and reporting to stakeholders Conduct extensive quality check, pass feedback & maintain repository which team can refer while execution of task Interact with client stakeholders to understand the customer impact and severity of issue Create report on daily and weekly basis on alerts observed on different dashboard Lead documentation on new projects by getting first hand trained on different activities & pass refines / optimal knowledge to team Lead team on skill enhancement on monitoring, technical knowledge of environment & incident / service request handling Technical and Functional Skills: Bachelors Degree with 2 to 4 years of experience in Incident handling, forum / platform monitoring, incident / service request troubleshooting & reporting. Strong platform monitoring & troubleshooting knowledge is basic requirement. Application based server knowledge is must to handle troubleshooting Experience in synthetic monitoring (preferably e-commerce) & application based server troubleshooting Exposure to ITSM modules. ITIL certification will be an added advantage Strong proficiency in MS Office, especially MS Excel and PPT Good written and verbal communication - should be good to interact with stakeholders

Greetings, We are Hiring for International Technical Support Executive for Pune and Bengaluru *Kindly note this a work from office role with following job location available, cabs are provided by the company Profile - Technical Support Executive - Service Desk (Voice) Job location - Bangalore and Pune Qualification * Graduates * Good Verbal --- communication skills in English *1+ year International Service Desk Experience Salary - Upto 6Lpa Working days -5 (Rotational Shifts) To get your Telephonic Interviews Scheduled kindly reach out to our expert HR's Via Whatsaap/Call *Khushi 7869457739 *kanak 898889979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING\ Reagrds, HR Team Honey

Key Responsibilities : Responsible for Architecting and providing IT solutions. To be responsible for providing technical support, managing enterprise database & transaction processing systems. Ensure transaction processing security, monitoring and reporting. To take necessary steps for defining and monitoring business processes while implementing business solutions. Timely execution of projects. Consistency of approach and processes. Preventive and Corrective steps as necessary, for continuous improvement in processes Excellent communication skills. Adaptability to business environment and exigencies. Domain Knowledge of Broking industry, especially in Gift City platform. Good on Linux and Oracle platform. Computer engineering graduate preferred B.E/B-Tech Technical Certifications would be an added advantage. Application deployment / implementation, configuration and daily monitoring - Production and UAT Applications SIT - Undertake integration and technical testing for deployment of application changes, projects, fixes and releases Automation - Implementation and configuration of process automation Obsolescence & Patch Management - Periodical review and analysis of the system versions, Operating System Patches, Database Patches, Application & Web Server Patches and plan & upgrade relevant systems. Change Management - Participate in regular FTR meetings & follow-up with vendor/BSG for problem resolution. Prepare CCFs, attend CAB meetings & execute production movement. Log Analysis - Proactive and Reactive analysis of Application & Database Logs. Performance & Load testing - Conduct regular performance checking and execute periodical load testing. Documentation- Prepare & update Standard Operations Procedure (SOP) & Daily Process / Operations Checklist Documents, Process Documents, Inventory Documents and Deployment & Architecture Document. Conduct periodic review of DPC checklists.

Must have skill - IT Operations, IT Service Management (ITIL), Windows Server Administrator, Basic Database knowledge (SQL, Oracle), Basic Knowledge on network/local Firewall, Linux skills, Github, Agile(basics). Good to have skill - : Application Maintenance and support experience, Azure ( Cloud Fundamentals), Basic enterprise IT Architecture understanding, Working knowledge on incident management tool. Job Description Troubleshoot the issue and provide the solution as per SLA. Coordinate with multiple technical teams. Configure, install and set up the desktop based applications (2-tier and 3-tier). Follow Incident Management, Change management and problem management process. Handle tickets and technical meetings with customers/stakeholders independently. Timely acknowledgement, Assignment & Queue management of tickets to team. Hands on experience in any on-prem apps to cloud migration(Azure). Team Collaboration, able to work independently. Location-Chandigarh,Chennai,New Delhi,Puducherry

Hi, Greetings from the IDESLABS, Urgent Requirement for Application Support. Location:Pan India Experience:6+ Years JD: Technical & Analytical (Application Support Focused): Must Have: Ability to create/modify SQL queries (MS SQL, Oracle, etc.) Ability to create/modify Cognos reports Ability to analyze application log files/tables for troubleshooting purposes Experience troubleshooting integrations - APIs, web services, FTP, etc. Experience analyzing data and troubleshooting data related issues Passion to identify and suggest process improvements, performance optimizations, etc. Experience with Excel/VBA Macros Experience with IT Support Documentation, RCA, Knowledgebase updates, ServiceNow Incident & Request Nice to Have: Any experience on any of the portfolio applications will be highly considered Experience with System health monitoring or Site reliability engineering (SRE) Experience with SQL Jobs and DTS Packages/Services Experience with ERP applications or any other non-SAP apps mentioned above Experience with Microsoft Reporting Services (SSRS) Experience with Microsoft SQL Server Integration Services (SSIS) Experience with Visual Studio Express Languages: Javascript, ASP.NET, VB.NET, C#, VBScript, PowerShell

Worked on Planisware E7 or higher Has good product knowledge and knows the L1/L2 configurations Comfortable in PEX reporting, Project, Resource, Finance & Timecard modules.

: Broadcom Automic Automation (UC4) Specialist Expertise in designing and adapting complex workflows Skilled in Unix, Java, and Shell scripting Strong background in IT Operations, Change & Release Management, and Incident Management Ability to analyse technical requirements, and manage planning & coordination activities Experience advising IT service owners on workflow automation best practices Personal & Interpersonal Skills: Independent yet collaborative team player Strong communication, coordination, and organizational abilities Analytical mindset with a structured and solution-oriented work style Resilient under pressure and committed to delivering quality results Emailanusha.r@ideslabs.com Location - Chandigarh,Dadra & Nagar Haveli,Daman,Diu,Goa,Haveli,Hyderabad,Jammu,Lakshadweep,Nagar,New Delhi,Puducherry,Sikkim