1865 Application Support Jobs - Page 27

Are you ready for the best destination of your career Spotnana is transforming the $11 trillion travel industry by building modern infrastructure that brings freedom, simplicity, and trust to travelers worldwide. Backed by over $115M in funding from top-tier investors, including ICONIQ, Durable, Mubadala, Madrona, and Sandberg Bernthal Ventures, we are addressing some of the travel industrys most complex challenges and we need your expertise to help us succeed. We are looking for a team member with a strong customer service background to help us to provide a world-class customer experience. You will interact with B2B customers each week from around the world to resolve support issues and ensure a best-in-class experience for our customers and partners. Responsibilities: In addition to providing exceptional service, you will need to be a confident, fully-engaged team player dedicated to bringing a positive and enthusiastic outlook to work each day. Work within the Support team to resolve complex issues and escalations from Tier 1 team. Identify customers needs, research each issue, provide solutions, and ensure the customer s needs have been completely met. Provide technical support to strategic Spotnana customers and partners, who range from experienced developers to non-technical executives. Determine root cause of bugs, failures, and issues. Deliver analysis to leadership and engineering, as needed\ Develop proposed solutions, incorporating technical and client needs, to submit to product and engineering Translate and distill complex technical analyses into customer-friendly explanations Perform technical collaboration with our engineering team for further troubleshooting, bug fixes, or workarounds, as necessary Work side-by-side with Customer Success Managers and Travel Operations to ensure a high-level of customer satisfaction. Help to maintain process documentation and help center content as needed Assist the Customer Support Manager and other Customer Success leaders on project level deliverables Experience & Skills: High level of English proficiency 3+ years of experience in a customer-facing support function. Experienced in at least one programming language, preferably have solid knowledge about web technologies like HTML/CSS. Experience troubleshooting issues related to, for example, SSO, user provisioning via SFTP and API, and systems integrations. Ideally have already gained experience with database systems or SQL. Experience using Kibana or similar to interpret real-time application monitoring and alerting based on various metrics and logs, including using log data to troubleshoot issues. Experience with major Cloud Platforms such as AWS. Goal-oriented, independent and structured approach to the analysis and solution of complex problems in virtual and cloud-based environments. Must be customer service oriented - empathetic, responsive, patient, and conscientious. Excellent interpersonal skills and the ability to build relationships with the team and with customers Familiarity with corporate travel management solutions and/or related back-end systems like Sabre is preferred. Let s talk compensation Spotnana strives to offer fair, industry-competitive and equitable compensation. Our approach holistically assesses total compensation, including cash, company equity and comprehensive benefits. Our market-based compensation approach uses data from trusted third party compensation sources to set salary ranges that are thoughtful and consistent with the role, industry, company size, and internal equity of our team. Each employee is paid within the minimum and maximum of their position s compensation range based on their skills, experience, qualifications, and other job-related specifications. We care for the people who make everything possible - our benefits offerings include: Equity in the form of stock options which provides partial ownership in the company so you can share in the success of the company as it grows Comprehensive benefit plans covering medical for self, spouse, children and parents, Free doctor consultations, Employee assistance program effective on your hire date. 18 Privilege leaves, 12 casual/sick leave days per year in additional to 12 company holidays, 4 company recharge/wellness days and an end of year company shutdown Up to 26 weeks of Parental Leave Monthly cell phone / internet stipend Meal allowance Wellness/Gym Reimbursement Relocation assistance to new joiners Employee retirement planning such as corporate NPS and EPF

Location(s): Quay Building 8th Floor, Bagmane Tech Park, Bengaluru, IN Line Of Business: Data Estate(DE) Job Category: Engineering Technology Experience Level: Experienced Hire At Moodys, we unite the brightest minds to turn today s risks into tomorrow s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are-with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. Department - Data Estate Role/Responsibilities We are seeking a highly skilled and experienced Junior Operations Analyst to join our dynamic team. As a Junior Operations Analyst, you will play a crucial role in ensuring the smooth operation and continuous improvement of our systems and processes. Responsibilities: Lead incident management, including monitoring, detection, and resolution of system issues to ensure optimal system performance and minimal downtime. Conduct root cause analysis investigations and prepare detailed reports, including customer-facing Root Cause Analysis (RCA) findings. Collaborate closely with technical teams to develop and implement monitoring solutions, dashboards, and reports that provide actionable insights. Conduct thorough data analysis to identify trends, patterns, and insights related to system performance, incidents, and problem areas. Work towards automating the detection and resolution of recurring issues, reducing manual effort and enhancing efficiency. Engage with business stakeholders to understand their requirements, challenges, and objectives, and translate them into effective operational solutions. Communicate effectively with both technical and non-technical stakeholders, providing regular updates, reports, and recommendations. Perform performance testing and collaborate with the QA team to ensure optimal system performance and identify capacity limits. Qualifications Bachelors degree in Computer Science, Information Technology, or a related field. 2-4 years of experience in incident management and application performance monitoring set-up and tuning. Strong analytical and problem-solving skills, with the ability to analyze complex data sets and derive actionable insights. Basic troubleshooting skills including Hands-on experience with Windows/Linux OS environments. Providing software application support under the supervision of the Senior Engineer. Hands-on experience with SQL and Python for log analysis Basic Idea about ITIL Process Documenting processes and monitoring application performance metrics. Knowledge of any scripting languages, such as shell scripting/PowerShell if any. Ability to monitor application performance. Ability to provide front-end support to internal departments and web-based clients. Hands on any monitoring tool like data dog/Dynatrace Understanding of ticketing tool like SNOW/Jira Establishing the root causes of application errors and escalating serious concerns to the Senior Engineer. Basic understanding of Cloud Technology - AWS, GCP, etc Excellent communication and interpersonal skills, with the ability to effectively engage with both technical and business stakeholders. Experience in performance testing and collaborating with QA teams for system testing and optimization. Ability to work independently and as part of a team, managing multiple priorities and deadlines. Self-motivated and proactive with a continuous improvement mindset. Experience working in a fast-paced environment and adapting to changing business needs. Strong attention to detail and the ability to work under pressure. If you are a highly motivated individual with a passion for incident management, data analysis, automation, performance testing, SQL, QA, and excellent communication skills, we encourage you to apply for this exciting opportunity. Join our team and contribute to the success of our organization by ensuring efficient operations, driving continuous improvement, and optimizing system performance. For more information on the Securities Trading Program, please refer to the STP Quick Reference guide on ComplianceNet Please note: STP categories are assigned by the hiring teams and are subject to change over the course of an employee s tenure with Moody s.

Job Description Job Purpose At ICE, we are on a mission as a team. We are problem solvers and partners, always starting with our customers needs, working to solve their challenges and create opportunities. Our start-up roots are ingrained on our corporate culture - nimble, flexible and fast moving. We take ownership and make decisions. We all work for one company and work together to drive growth across the business. We take pride in what we do, acting with integrity and passion, driving continuous improvement so our customers can perform better. We are experts and enthusiasts - combining ever-expanding knowledge with leading technology to consistently deliver results, solutions and opportunities for our customers and stakeholders. Every day we work toward transforming global markets. ICE Data Services is seeking a dynamic Application Support Specialist to join our Hyderabad based team. This client-facing position entails assisting with deployments, configurations and management of our mission critical software. The successful candidate will possess a natural disposition towards customer service and demonstrate a strong aptitude for technical troubleshooting, along with a general knowledge of IT and financial markets. In this role, you will represent ICE Data Services while collaborating with internal stakeholders, providing continuous support to the clients and manage ICE s data feed infrastructure. This position offers the opportunity to acquire in-depth technical knowledge of premier market data solutions and offers exposure to the finance and technology business sector. Responsibilities Must be prepared to work during non-standard working hours including weekends to support global stakeholders and clients. Configuring, installing, and testing ICE server software. Research, diagnose problems and communicate solutions to internal stakeholders and clients. Maintain regular contact with internal stakeholders to ensure we provide exceptional customer support. Ownership for issues, show empathy, and regular status updates of all open requests. Provide exceptional customer service by resolving client enquiries by email, phone, and web chat. Troubleshoot technical issues within our data distribution system. Typical technical inquiries include resolving client disconnections, investigating network drops, analyzing market data delays/latency, and answering API usage questions. Lead regular support calls and ad-hoc escalations with internal stakeholders. Develop a deep understanding of ICE Data Services products, IT architecture and customer base. Knowledge and Experience BCA / MCA / BCS / MCS / BE / B. Tech / Any other bachelor s or master s degree in computers and technology. 3+ years of relevant experience. Knowledge of Unix, Linux, Unix power tools, Unix scripting, Networks and core computing concepts. Troubleshooting and problem solving. Experience in a client-facing role handling high-stakes issues that require accuracy, and tact is an added advantage. Commitment to customer service excellence, characterized by helpfulness, reliability, attention to detail, and professionalism. Excellent communication skills, both written and oral, capable of effectively engaging with diverse audiences and contexts (e. g. , internal vs. external, trading clients vs. data analytics firms). Natural aptitude for analysis and technical troubleshooting, demonstrating logical thinking and a methodical approach to problem-solving. Excellent organizational skills to effectively manage workload and handle multiple assignments in parallel.

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The LR and L1 Support teams are critical components of IT services, focusing on providing frontline technical assistance to clients. The L1 Support team handles the initial point of contact, addressing common technical issues such as troubleshooting software and hardware problems, resetting passwords, and assisting with system access. The team is adept at resolving high-volume, low-complexity queries, ensuring smooth operations for users. Meanwhile, the LR (Level Resolution) team focuses on more complex issues that require in-depth analysis and technical expertise, often escalating cases that cannot be resolved by L1. Together, both teams ensure timely and effective support, maintaining system uptime and customer satisfaction. Responsibilities of LR Role Diagnose the underlying cause of recurring incidents. Coordinate with other support teams to develop long-term solutions. Work closely with developers to resolve bugs and suggest improvements. Test patches or updates before they are released to production. Analyze incident trends to minimize future occurrences. Ensure proper documentation of resolutions for knowledge sharing. Ensure timely resolution of issues based on Service Level Agreements (SLAs). Provide detailed reports on incidents and solutions for management reviews. Continuously update internal processes to improve efficiency. Create and update technical documentation and knowledge bases. Responsibilities of L1 Role Act as the first point of contact for users or customers through phone, chat, or email. Log incidents or service requests in the ticketing system. Diagnose and resolve simple technical issues (e. g. , password resets, connectivity issues). Escalate unresolved issues to L2 support when needed. Monitor systems and networks for alerts and errors. Ensure timely response to service disruptions or outages. Provide instructions and FAQs for common issues. Maintain detailed records of tickets and resolutions. Keep customers informed about the status of their requests. Escalate incidents to the appropriate teams (e. g. , L2, L3) as per SLAs.

VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The Application Support L1 team provides the first line of assistance for users experiencing issues with software applications. Their responsibilities include monitoring systems, responding to user queries, troubleshooting basic technical issues, and resolving common problems such as login errors or software malfunctions. They escalate more complex issues to higher-level support teams if necessary and ensure smooth application operation by following predefined processes. The L1 team also helps with documentation, updating users on ticket statuses, and ensuring timely resolution of issues to maintain customer satisfaction. Responsibilities Respond to user inquiries and provide assistance for application-related issues Identify and resolve basic technical problems and errors in applications Monitor application performance and system alerts to ensure uptime Document issues in the ticketing system and track their status Escalate unresolved or complex issues to L2 or higher support teams Provide basic training and guidance to users on application features and functionalities Maintain and update user manuals, FAQs, and knowledge base articles

About VSM Software VSM Software (P) Ltd is an ISO certified company catering to the global needs of Pharma and Banking industries. In both these verticals, we offer solutions and services in specific areas. VSM has Strong founding team based in India and the US A great leadership team who come with high levels of educational qualifications and relevant industry experience Skilled and trained IT and Subject Matter professionals We have a local presence in 5 countries and are further expanding our delivery reach. About the team The Application Support L2 team provides advanced technical support for business applications. They handle escalated issues from the L1 support team, troubleshoot complex problems, and ensure the stability and performance of applications. Responsibilities include investigating and resolving software bugs, performing system configurations, and collaborating with development teams for fixes or updates. The L2 team also monitors system performance, assists with user training, and provides detailed incident reports. Their goal is to maintain smooth operation, minimize downtime, and enhance the user experience by addressing technical issues efficiently. Responsibilities Handle escalated issues from the L1 team, troubleshoot complex application problems, and resolve issues pertaining to CBS application Log, track, and resolve incidents within defined SLAs (Service Level Agreements), ensuring minimal disruption to business operations Continuously monitor application performance and availability, proactively addressing issues to prevent downtime Work closely with developers to identify, diagnose, and fix application issues, including implementing patches and updates Perform application configurations, fine-tuning, and adjustments to enhance performance and scalability Assist end-users with application issues, provide guidance on best practices, and deliver training where necessary

Primary PL/SQLL/SQL Expertise: Proficient in writing, debugging, and optimizing PL/SQL code, including stored procedures, functions, packages, and triggers. Database Design and Management: Understanding of database modeling, normalization, and performance tuning, including the ability to analyze and optimize database queries. Scripting and Automation: Proficient in Linux/Unix systems along with Shell Scripting. Ability to automate tasks and build scripts for deployment, configuration, and other DevOps activities. Cloud Infrastructure Knowledge: Strong understanding of cloud architecture best practices, standards and services Good knowledge on container manager (Docker) and container orchestrator (Kubernetes). INM cloud is a plus in this case DevOps Fundamentals: Familiarity with DevOps principles, tools, and methodologies, including CI/CD pipelines, automation, and infrastructure as code Monitoring Dynatrace - Good on dynatrace tool Experience: 8 to 11 years of experience Location: Chennai Shift: General

We are the world learning company with more than 24,000 employees operating in 70 countries. We combine world-class educational content and assessment, powered by services and technology, to enable more effective teaching and personalized learning at scale. We believe that wherever learning flourishes so do people.The Program Coordinator is responsible for providing excellent customer service and promoting client programs by answering incoming calls from clients, candidates, and test site administrators. They are also responsible for assisting with the operational aspects of client testing programs and handling escalated service-related issues.Primary Responsibilities* Level 2 Escalation calls* Directly liaising with the US (United States), EMEA (Europe, Middle East, and Africa,) and APAC (Asia Pacific) lines of business* Act as an escalation point for service-related problems* Promote client programs and products* Input accurate customer information into the database* Assist in training and monitoring call center agents to ensure quality of service* Maintaining the SLA for different LOBsQualifications/Education and Experience:* Required Education- Bachelor degree* 3-5 years of experience in a similar/related position* Confident and fluid communicator* High levels of customer service skills* Previously operated in a Level 2 support role* Previous subject matter expert knowledge* Familiar and comfortable working in a busy corporate environment/shifts (24\\*7)* Experience in providing application support* Familiar with MS OfficeDesired Candidate Profile:* Excellent oral and written communication skills* Great attention to detail* Problem-solving skills* Strong organizing and time management skills* Customer service skills* Effective teamwork skillsNote - No disciplinary action in the last one year.1142924Job: Customer SuccessJob Family: GO\\_TO\\_MARKET

Soft skills: Excellent Communication & Presentation Skills (written and verbal) Quick adaptation to complex and sometimes highly political client environments Strategic thinking and set vision Proven track record in successful team work being part of global, multi-national projects Multi-cultural awareness, open minded to working in diverse business environments Able to constructively work under stress and pressure when faced with high workloads and deadlines Demonstrates Leadership skills Team Management Collaborative working style Able to set KPI target and goals to achieve overall organization goals

HR Business Partner Bengaluru, India | Other | Full-time Job Reference: 7008 - Posted 17-Jun-2025 Job Purpose- HRBP Organizational Design Evaluate and recommend agile and effective org structures to enable high performance in support of operating models Talent Planning, Review and Bench Building -The ability to ensure the talent requirements are aligned with the business objectives through identification, assessment, development, readiness and retention of talent Performance Management - The ability to view a business from the top leader s perspective, understand core organizational functions and how they interact, and apply financial/ business metrics that reflect the success of the organization Engagement Champion our culture, people and values through effective engagement and performance strategies that provide a valued employee experience while driving growth and sustainability Analytics : Utilize human capital analytics, technology and analytical skills to support leadership to make informed, impactful business decisions about structure, work, talent and the future state workforce. Responsibilities Onboarding and Offboarding Induction Consult with line management and provide daily HR guidance Analyse trends and metrics with the HR department Resolve complex employee relations issues and address grievances Work closely with management and employees to improve work relationships, build morale and increase productivity and retention Provide HR policy guidance Rewards and Recognition Payroll and report generation Suggest new HR strategies Requirements and skills Proven work experience as an HR business partner Excellent people management skills Analytical and goal oriented Demonstrable experience with HR metrics Thorough knowledge of labour legislation Full understanding of all HR functions Experience in HRMS tool Apply now! Share with LinkedIn Share with Facebook Share with Twitter Privacy Statement | Cookie Settings | Job Application Support | Code of Conduct | Copyright 2020 - 2025 Kelly Services Inc.

12 + 12 + Oracle HCM Cloud Oracle Time and Labor and Absence Functional Consultant with Implementation and Application Support experience. The position primary responsibility will be to interface with key stakeholders and responsible for successfully implementing Oracle HCM Cloud OTL and Absence modules in Agile mode. This position will be responsible for leading the discussions for the requirements, design, development, testing of all the associated components such as Configurations, Fast Formulae, Data migration, integrations, and reports for OTL and Absence area. Bachelors Degree or foreign equivalent, will consider work experience in lieu of a degree 12+ years of Information Technology experience 6+ years of experience with Oracle HCM Cloud OTL and Absence module Hands on experience in working on Oracle HCM Cloud Experience in driving strategic discussion with Business users on business process functional areas of OTL and Absences. Knowledge of Agile practices and ability to implement the project in Agile mode Experience and desire to work in a Global delivery environment Knowledge and experience with full SDLC lifecycle Experience with Lean / Agile development methodologies Oracle HCM Cloud Oracle Time and Labor and Absence Functional Consultant Oracle HCM Cloud OTL and Absence modules in Agile mode

SAP LE Senior Consultant Roles & Responsibilities: 1. On demand support to Global Business Process and Operational Divisions Teams as well as partners in charge of administration of data centers (database administration, upgrades, performance.) 2. Accountable for Solution issues escalated to the Global Support team. Ensure that tickets are properly responded to, fixed, tested and follows-up those until they are properly closed according to process defined. Support provided is functional (analysis, feed-back, recommendation ). 3. Analyze content of releases on his/her area and recommend best organization as far as testing is concerned. 4. Liaise with regional / local support teams and testing factory to ensure that release validation process is done properly 5. Analyze, challenge, validate recommendations and actions of on his/her area 6. Liaise with Global Data Excellence and Business Process Leaders organization regarding problem solving and enhancement 7. Contribute, review and validate Core bugs & enhancements specification. Contribute to testing and validation. 8. SAP and functional knowledge on LE & SCM 9. Experience in Application Support and working on SLA, CHR Delivery process to meet customer requirements and Any SAP Project Implementation activities. Technology Skills: 1. 8 to 10 years of experience as consultant with complex and multiple projects (both complete Core template design / build / validation, roll-out and support) in the area of SAP LE (Logistics Execution) and SD modules with hands-on experience on the following areas Inter company Sales - SO / PO Scenario, Cross company STO and Intercompany Billing Transportation - Freight cost pricing and settlement Shipping - Packing, Loading and Post good issue Foreign trade and Customs Availability check IDOCS/EDI Understanding of user exits and debugging skills Functional competencies 2. High level of expertise in SAP Logistics Execution and integration areas 3. Understanding on Sales Process, Contract management, Pricing concepts, OTC, Partner Determination, Text Management, Pricing, Taxes, Billing, Credit Management, Back Orders, and Master Data Management (MDM). 4. Involved in configuring Master Data, Document Types (Sales Order Types, Delivery Documents, Billing Documents, Credit and debit memo, etc.) including special order types (Third Party Processing, Consignment Processing, Inter-Company Billing and Inter-company stock transfers), Availability Check, Material Listing/Exclusion, Rebate processing, Deliveries and Post Goods Issues 5. Good understanding of SAP enterprise Structure and interface concept and management. 6. S4 HANA exposure and certification is added advantage Behavioral Skills: 1. Should be able to coordinate with global team and service SLA s. 2. Excellent communication skills both verbal and written with the ability to tailor communication to 3. the intended audience (excellent English is a must) 4. Team player and networking (colleagues as well as external partners) 5. Capacity to challenge partners as well as capacity to show added value in relationship with them 6. Ensure specifications are fully challenged and understood. 7. Ensure good application development and delivery adhering to SDLC process. 8. Customer centric and capacity to deliver high level of service. Years of Experience: 8-10 Education: BE/ B Tech./MCA/ Graduate About Us Schneider Electric creates connected technologies that reshape industries, transform cities and enrich lives. Our 144,000 employees thrive in more than 100 countries. From the simplest of switches to complex o

Job Title: Technical I, IT Operations Job Description IT Technical Ops is responsible for daily production work tasks and provides advanced system-level support of IVR Applications, Cloud, Operating systems, Hardware and software tools including installation, configuration, maintenance and support. This position demonstrates excellent knowledge of Windows and Linux Servers Support analysis for hardware and software. Plays key role in updating PCI security patches and agents on available systems and ensure they met the compliance. Essential Functions/Core Responsibilities Coordinates as smart hands with different portfolio and engineering workgroups Attend to break/fix engagement as required by Incident Management for technology related problems and issues received from both internal and external clients. Prepare, maintain and submit reports and applicable records of computer hardware and software inventory by site and system Perform site maintenance and safety checks of assigned Client servers. Perform checks and ensure that antivirus definition, Microsoft patches, Cortex, Crowdstrike and other agents are updated as outlined by Corporate Security. Spend between 60% - 70 % of time on client maintenance and deployment windows. Clearing trouble tickets and work orders in a timely manner. Make necessary independent decisions to correct errors or discrepancies in trouble tickets as required Performs backup and work on Jira Cloud / Jira Service management. Work on Cloud infrastructure and application Support Candidate Profile Bachelors Degree in related field from a four-year college or university with three to five years of relevant experience preferred Strong communication skills, both written and verbal Demonstrated ability to multi-task and meet timelines on deliverables Self-starter, sense of urgency, and works well under pressure Strong attention to detail Proficient in Microsoft Office and scripting Career Framework Role Has developed specialized skills or is multi-skilled through job-related training and considerable on-the-job experience. Completes work with a limited degree of supervision. Likely to act as an informal resource for colleagues. Identifies key issues and patterns from partial/conflicting data. Takes a broad perspective to problems and spots new, less obvious solutions. Follow the Standard operations procedure and escalation matrix. Disclaimer The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Location: IND Hyderabad - Unit No. 601 6th Flr Maximus Building 2A Mindspace Language Requirements: English Time Type: Full time

Life at verinite is very pleasant and helps you to define yourself in challenging as well as a robust environment. Experience 3 to 5 years Location Pune / Chennai What do we want to accomplish and why do we need you? Verinite Technologies is an IT consulting and service company working with banks on Consulting, Testing and Support services around Cards, Payments and Lending initiatives with our domain and technology level expertise. Verinite have successfully delivered more than 500+ of projects since inception. Verinite is a delivery & people centric organisation with cultural values of Innovation, Execution Excellence and Empathy. With our Niche knowledge and Domain expertise Verinite will create its own space in Global Banking Technology & Fintechs. What will you do Day to Day? As a BAU L2 Analyst, you will work hand-in-hand with support teams and ensure that all incidents related to the supported applications are resolved in a timely manner. The candidate will be responsible for daily Production Support functions for Power CARD CMS application. The candidate will ensure functioning of the production environment with the view to maintain stability and control. Essential Skills for the Job Role Looking for a candidate with an experience 3-5 years having worked as BAU L2 support analyst for PowerCARD application Candidate should have good working knowledge on PowerCARD application. Manage L2 production issues and support to users Responsible to maintain product SLAs Front line support to client users responding to issues related to problem/incident management Classify service requests according to business guidelines and service-level agreements. Responsibility for ensuring the necessary pro-active monitoring is in place Should be able to identify potential issues and take action to prevent or resolve them in a timely manner, to minimize escalations Communicate the application support policies, procedures, and SLA to the relevant parties Formulate a problem solving and decision-making approach to handle issues Outstanding skills in written & oral communications Good knowledge in end to end credit card lifecycle will be preferred Ensure the daily BAU and SOPs are executed with defined SLAs. Ensure the closure of the issues on time, preparation of detailed RCA of issues. Strive for continuous improvement of incident management process and integration with other IT operations management processes. Track resolution of all open issues, be part of the solutioning team for war room / discussions. Manage audit queries related to all Credit Card Application s Production environment. Roles & Responsibilities Manage and ensure that all support or service requests are dealt with according to the agreed procedures Maintain incident report and support process knowledge by working support deliverables Communicate with stakeholders and external parties on application support related matters. Review periodic reports on the issues raised and resolved and identifies trends of issues raised. Achieve highest level of Customer Satisfaction Identify ways to improve the customer support experience throughout the lifecycle of a ticket Create documentation of the support services to be delivered based on each applications functionality Define action and work plans to address the issues Monitor and review service levels Ok, You are Interested !! need to know more about Verinite Great team: Young, Talented and Diverse teams. We are People Centric Organisation with agility and expert domain expertise. Great culture: The freedom to think and innovate is something that defines the culture of Verinite. Every person is approachable. Huge market: With our unique Domain Expertise we see ourself partnering with our clients in large Technology Initiatives and Integrations in Banking and Finance. Great customers: Some of the most notable banks India IDFC, DBS, HDFC, RBL, Kotak Mahindra Bank, Axis Bank and much more International Banks. Impact: A fun and exciting culture that empowers its people to make a huge impact. Working hard for things that we don t care about is stress, but working hard for something we love is called passion! At Verinite we passionately solve problems in order to be able to move faster and each Verinitian imbibes our key values of honesty, ownership, perseverance, communication, impact, curiosity, courage, agility and selflessness.

Company Profile Priority Technology Holdings, Inc. (NASDAQ: PRTH), is headquartered in Alpharetta, Georgia USA. Our India office is located in Chandigarh, where our dynamic team builds state of the art, sophisticated Fintech products & solutions. We are an emerging payments powerhouse that offers a single unified platform for Banking & Payments powering modern commerce. Priority offers a unique family of products which integrate into SMB Payments, B2B Payments and Enterprise Payments to help businesses thrive. We are on a mission to offer an industry agnostic platform that enables businesses to collect, store and send money using various new age payment methods. Priority is an employee-first organisation and we continually strive to ensure their professional and personal success supported by employee friendly policies and a positive work environment built on mutual respect and professionalism. We offer a dynamic work environment, with continuous growth & learning opportunities. We believe in growing together and our people are the driving force behind our success. To support our rapid growth, we are seeking talented, motivated engineers to join our office in Chandigarh who will be part of a dynamic global team delivering and supporting technology infrastructure to meet the growth needs of the business. As an AS Engineer, you will collaborate with the Engineering and Development teams to ensure the designed product and service is fully operational with streamlined process and procedures for ongoing support and maintenance. Application Support Engineer will take ownership of resolving product issues through its life cycle and communication to multiple stakeholders. Engineers will ensure process adherence and focus on delivering Quality output.To be successful, you must be an excellent team player and self-motivated person who can carry out duties with minimal supervision. Requirements Work in production support shifts and off hour production emergencies. Monitoring the production environment and ensuring smooth functioning. Develop complex queries for analysis, monitoring and report generation. Analyzing, identifying root cause and resolving technical problems by understanding business operations, product features and technical solutions. Automating scheduled production processes. Testing and controlling the changes applied to the test and production Environment. Documenting of all processes, as appropriate. Perform level of effort estimates for assigned tasks and change orders. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Train Junior Engineers and other members of the Application Team. Benefits 5 Days Working One Complimentary Meal per Day Internet Reimbursement Gym Reimbursement Group Medical Insurance Mental Health support benefits Relocation Assistance (if Applicable)

Role & responsibilities Technical AWS application support – Troubleshooting experience supporting applications hosted in AWS on EKS and EC2. Java Application Support – Advanced Java application troubleshooting including thread and heap analysis. Understanding complex multi-application environments, which interact in a firewalled environment. Splunk – Splunk log analysis for application troubleshooting. Must be able to develop ad hoc queries on the fly to pinpoint application issues. Needs to be able to articulate search parameters and commands. Please note: simple usage of prewritten queries and dashboards is not sufficient. This is not Splunk administration like rolling out agents or administering Splunk. Datadog, AppDynamics, or other APM tool – Usage of Datadog or AppDynamics (or equivalent application performance monitoring (APM) tool, such as DynaTrace or New Relic) to troubleshoot and monitor application health and performance. This would include investigation of business transactions, information points, and health rules to pinpoint application problems. Java Application / Database interaction and troubleshooting – Comprehensive understanding of Application to Database interaction and troubleshooting. This would include Oracle and Mongo databases. Areas of understanding like JDBC connection utilization and troubleshooting, connection pool/query/cache optimization, ability to analyze DB reports like AWR and make recommendations. Automation – Experience creating and maintaining automated pipelines with tools like Gitlab and Jenkins. Linux knowledge – Supporting applications running in a Linux environment. Shell scripting for automation of administration tasks. Understanding of OS setting for app performance optimization, administration of Microservices, troubleshooting logging/forwarding issues. Preferred candidate profile

Responsibilities 1. Offsite/Onsite Application Support - Issue tracking, change management, user training, audit support, regular follow-ups 2. Testing/diagnosis of issues, business scenarios 3. Documentation-Internal documentation, user manual update, RCA document 4. Coordination with internal and external stakeholder 5. Understanding the issue from business and product point of view and providing appropriate solution/resolution Required Qualifications/Skills 1. Bachelor's degree (B.E, B.tech, BSc IT, BCA, B.Com or above) with 0-2 years of work experience as Application support and 0-1 years of work experience as Business Analyst 2. Basic documentation/presentation 3. Good communication and interpersonal skills 4. Analytical thinking and problem-solving capability 5. Good Excel knowledge Desired Qualifications Previous experience working in the Software Services domain, preferably for BFSI sector

Role & responsibilities operation and minimal downtime. Collaborate with cross-functional teams to troubleshoot and resolve complex application issues. Monitor application performance and implement improvements to enhance efficiency and user experience. Lead the deployment of updates, patches, and new features, ensuring compatibility and stability. Mentor junior team members and provide guidance on best practices for application support. Document processes, solutions, and troubleshooting steps for future reference. Preferred candidate profile Extensive experience in application support, preferably 3-5 years, with Kantar's Xtel or similar platforms. • Strong problem-solving skills and the ability to work under pressure. • Proficiency in relevant tools. • Excellent communication skills to liaise with stakeholders and team members effectively. • A proactive approach to identifying and addressing potential issues before they escalate

Role : POS Application Support Segment : IT Location : Bangalore Why Ample: We value our team members, and you can look forward to Humane work environment with strong focus on people well - being Work Culture that is growth oriented and fun Continuous learning - on the job as well as through programs, and mentoring Compensation in line with the best in the industry Ample is a 28 years old organisation. What does it mean for you? We are a stable organisation with over 28 years of experience in SI / IT - in an environment where companies rarely cross 10 We have built trusting relationships - with team members, customers and partners, several of them for over a decade, and many over two decades. We have navigated diverse challenges, disruptions and have navigated them all, and emerged triumphant. The foundation for future growth is on the following foundations Globally revered brands in partnerships with Ample - in the enterprise and retail industry You would be representing a brand that the market has revered and valued over two decades We aspire to grow at a trailblazing pace over the next 5 years, and reach USD 1 Billion. This will need leaders who can take the mantle of responsibility towards this opportunity. Our current enterprise base of 1500 customers is spread across the country and will become the core of our growth engine We live our vision and values Our customers and team members experience this every day, making it a place to be for anyone engaging with us We have an open culture where people are expected to focus on what-is-right instead of who-is-right. Feedback, suggestions and comments are encouraged, and acted upon. Anyone can speak to anyone in the organisation. Key Responsibilities: 1) POS System Support & Maintenance Provide L1/L2 support for POS issues including billing errors, connectivity, sync issues, and printing. Troubleshoot POS application, hardware, and integration issues with ERP, payment gateway, loyalty systems, etc. Coordinate with vendors (like Wondersoft, ClearTax, Eshipz etc.) for resolution of escalated issues. 2) Issue Management Monitor and manage tickets through POS vendor support systems. Ensure SLAs are met for incident response and resolution. 3) User Training & Communication Train store users on new POS features, updates, and best practices. Prepare SOPs, manuals, and knowledge base articles. 4) Enhancements & Rollouts Assist in testing and rolling out new POS versions, modules, and hardware across stores. Coordinate UAT with business users. 5) Compliance & Audit Readiness Ensure POS configurations meet audit, compliance, and tax r requirements (e.g., GST, digital signature, serial number tracking). Support monthly and surprise audits with data or report extracts. 6) Collaboration & Coordination Work closely with store operations, finance, audit, and ERP teams to align POS support with business requirements. Desired profile: 2+ years of hands-on experience in POS system support Good communication skills and strong problem-solving mindset with attention to detail Strong understanding of POS applications, hardware, and peripheral devices Hands-on experience with troubleshooting tools and ticketing systems Familiarity with integration points: ERP, payment gateways, loyalty systems

Job Summary: We are seeking a proactive and technically skilled Java L2 Support Engineer to join our support team. In this role, you will be responsible for troubleshooting and resolving application issues in a production environment. You will work closely with development, QA, and infrastructure teams to ensure uptime, performance, and stability of Java-based applications. Key Responsibilities: Provide Level 2 support for Java-based enterprise applications. Investigate and resolve application issues reported by L1 support or end-users. Analyze logs, debug Java code, and provide timely issue resolution or workarounds. Monitor application performance and ensure system availability. Collaborate with development teams to escalate and fix bugs when necessary. Perform root cause analysis and contribute to permanent fixes. Document known issues, solutions, and support procedures. Provide on-call support as needed and participate in shift rotations. Assist with release deployments and application rollbacks. Required Skills & Qualifications: Bachelors degree in Computer Science, Engineering, or a related field. 3+ years of experience in Java application support or development. Strong knowledge of Core Java, JSP, Servlets, Spring Framework, etc. Experience with SQL and relational databases (e.g., Oracle, MySQL). Familiarity with application servers (e.g., Apache Tomcat, WebLogic, JBoss). Proficiency in analyzing logs using tools like Splunk, Kibana, or direct log files. Experience in debugging and troubleshooting production issues. Strong understanding of Unix/Linux and shell scripting. Good communication and analytical skills. Preferred Qualifications: Knowledge of monitoring tools (e.g., AppDynamics, New Relic). Familiarity with DevOps tools like Jenkins, Git, Docker. Exposure to incident and change management processes (e.g., ITIL framework). Experience working in a 24/7 support environment Before submitting the CVs, please confirm with the candidates whether they have experience with the following skills. we need to ensure that the candidate has strong cloud knowledge in Azure, with hands-on deployment experience. They should be capable of implementing and suggesting deployment strategies for applications and services, ensuring reliability, scalability, and security. Should have a solid understanding of agile methodology. They should be able to work proactively and communicate effectively, which are must-have skills for this role. Strong grasp of microservices architecture and Docker/containers implementation. The candidate should be well-versed in all aspects, from troubleshooting to deployment. Should have a strong understanding of SQL and be capable of working on complex queries and procedures.

SUMMARY Job Opening: Mainframe Testing About the Company Our client is a leading IT Technology & Services Management MNC, dedicated to providing state-of-the-art IT solutions to millions of internal and external customers. As part of a major insurance group based in Germany and Europe, the company is committed to digital innovation in the insurance landscape. With a global presence in 26 countries and a focus on Europe and Asia, the company offers a comprehensive range of insurances, pensions, investments, and services, leveraging cutting-edge technologies such as Cloud, Digital, Robotics Automation, IoT, Voice Recognition, and Big Data science. Role Position: Mainframe Developer Experience: 5 - 9 years Budget: 18-20 LPA Location: Hiranandani Garden, Powai Candidates willing to relocate to Mumbai only need to apply Role & Responsibilities: Adhere to security and control, and change control processes Design, develop and maintain Mainframe COBOL and IMS code to meet support and/or project requirements. Interface with business and IT teams to understand business requirements and translate business requirements into formal technical requirements and application code. Work with IT support teams (DBA, server teams) to ensure support and project requirements are developed and successfully implemented Develop and execute unit test and integration plans/scripts to validate that application changes meet technical specifications. Responsible for an important part of the full System Development Life Cycle Work with business team to complete acceptance testing and participate in integration testing Participate in production support/ duty rotation including weekend and off-hour support coverage Provide Solution Delivery Methodology artefacts associated with application components. Participate in technical reviews at appropriate stages of development Technical Stack: COBOL IMS as transaction manager DB2 with SQL JCL IT technical background & mainframe programming experience Experience in all components of software delivery with concentration in requirements, design and development. Quick starter to troubleshoot/resolve incidents and business support items Strong analytical and problem solving skills Ability to multi-task effectively Prioritize Business Impact and Urgency Perform application support tasks like: systems support, security reviews, & maintenance tasks Testing experience Ability to learn new technologies and methodologies quickly

Guide students on IELTS, exam registration & study abroad. Assist with visas & documentation. Convert inquiries to admissions. Maintain records & support students. Motivate them throughout IELTS prep journey.Here's a comprehensive job description for a Counselor focused on IELTS, Study Abroad, and Admissions, based on your provided details: Key Responsibilities As a Counselor, you will play a crucial role in shaping students' futures, encompassing the following: Student Guidance & Counseling: IELTS Guidance: Provide comprehensive guidance to students on the IELTS exam structure, scoring, preparation strategies, and available resources. Exam Registration: Assist students with the entire IELTS and other relevant exam registration process, ensuring accuracy and timely completion. Study Abroad Guidance: Counsel students on various study abroad destinations, universities, courses, and admission requirements based on their academic profile, interests, and career goals. Admissions & Application Support: Assist students throughout the university application process, including selecting programs, preparing Statement of Purpose (SOP), Letters of Recommendation (LOR), and other required documents. Ensure timely submission of applications and follow up with universities as needed. Visa & Documentation Assistance: Provide expert guidance on student visa application procedures for various countries. Assist students in preparing and compiling all necessary documentation for visa applications, ensuring compliance with embassy requirements. Keep abreast of the latest visa regulations and policy changes. Inquiry Conversion & Admissions: Proactively follow up on leads and inquiries, effectively converting prospective students into enrolled admissions. Clearly articulate the value proposition of our services and build strong rapport with potential students and their families. Relationship Management: Build and maintain strong relationships with students, offering continuous support and motivation throughout their IELTS preparation journey and study abroad process. Address student queries and resolve issues efficiently and empathetically. Record Keeping & Reporting: Maintain accurate and up-to-date records of all student interactions, applications, and progress in the CRM system. Prepare regular reports on inquiry conversion, admissions, and student progress. Compliance & Updates: Stay informed about changes in IELTS exam patterns, university admission criteria, scholarship opportunities, and immigration policies. Ensure all advice provided is accurate, current, and compliant with relevant regulations.

About the Role: As a TechOps Engineer you will troubleshoot, debug, evaluate and resolve customer impacting issues with a focus on detecting patterns and working with the engineering development and or product teams to eliminate defects. The position requires a combination of strong troubleshooting, technical, communication and problem solving skills. This job requires you to constantly hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks will define your success. Key Responsibilities • Deployment of new releases , environments for applications. • Responding to emails and incident tickets, maintaining issue ownership. • Build and maintain highly scalable, large scale deployments globally • Co-Create and maintain architecture for 100% uptime. E.g. creating alternate connectivity. • Practice sustainable incident response/management and blameless post-mortems. • Monitor and maintain production environment stability. • Perform production support activities which involve the assignment of issues and issue analysis and resolution within the specified SLAs. • Coordinate with the Application Development Team to resolve issues on production. • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect. • Provide daily support with a resolution of escalated tickets and act as a liaison to business and technical leads to ensure issues are resolved in a timely manner. • Technical hands-on troubleshooting, including parsing logs and following stack traces. • Efficiently do multi-tasking where the job holder will have to handle multiple customer requests from various sources. • Identifying and documenting technical problems, ensuring timely resolution. • Prioritize workload, providing timely and accurate resolutions. • Should be highly collaborative with the team, and other stakeholders. Experience and Skills: • Self-motivated, ability to do multitasking efficiently. • Database queries execution experience in any of DB (MySQL,Postgres /Mongo) • Basic Linux OS knowledge • Hands-on experience on Shell/UNIX commands. • Experience in Monitoring tools like Grafana, Logging tool like ELK. • Rest API working experience to execute curl, Analysing request and response, HTTP codes etc. • Knowledge on Incidents and escalation practices. • Ability to troubleshoot issues and able to handle different types of customer inquiries. • Should have worked in incident management tools like service now.

Act as a primary point of contact for all production-related issues. Ensure stable operation of IT systems (applications, databases, infrastructure) that support business operations. Identify, troubleshoot, and resolve application issues promptly to minimize downtime. Monitor production applications for incidents and issues, analyzing the problems and providing timely solutions. Maintain and update incident logs, ensuring that issues are resolved within defined Service Level Agreements (SLAs). Continuously monitor system performance using various monitoring tools to ensure production systems meet performance expectations. Implement fixes and enhancements to improve overall system reliability. Collaborate with development, testing, and infrastructure teams to deploy new releases or patches. Ensure that any changes to production systems follow the defined Change Management process and do not disrupt business operations. Ensure proper backup and disaster recovery mechanisms are in place and working effectively. Collaborate with clients, vendors, and internal teams to resolve critical incidents and production issues. Ensure adherence to Service Level Agreements (SLAs) for incident resolution and system uptime. Maintain and update documentation related to production systems, troubleshooting steps, and operational processes. Work with the security team to ensure that production systems comply with internal and external security requirements. Monitor for security vulnerabilities and collaborate with relevant teams to patch or mitigate risks. Participate in a rotating on-call schedule to provide after-hours support for production systems. Respond to urgent issues that arise outside of regular working hours. Skills & Qualifications: Education: Bachelors degree in Computer Science, Information Technology, or a related field. Technical Skills: Strong understanding of operating systems (Linux/Unix, Windows) and databases (SQL, Oracle). Proficient in system monitoring tools (e.g., Nagios, Zabbix, Splunk, or similar tools). Experience in scripting (Shell, Python, etc.) for automation and troubleshooting. Knowledge of web servers, application servers, and middleware technologies (IIS, Apache, Tomcat, Nginx). Candidates who are interested may send their resumes to twinkle.b@camsonline.com

• Technical Support: Provide first-line support for iManage and addressing user inquiries and resolving issues promptly. • System Maintenance: Perform regular maintenance tasks, including updates, patches, and system health checks. • Troubleshooting: Diagnose and resolve technical issues related to the iManage application and its integrations. • Collaboration: Work closely with IT and infrastructure teams to ensure seamless integration and operation of the iManage application. • Documentation: Maintain comprehensive documentation of system configurations, procedures, and troubleshooting steps. • Technical Expertise: Proficiency in iManage document management system, cloud computing, and related legal applications. • Educational Background: Bachelor's degree in Computer Science, Information Technology, or related field. • Experience: 4+ years of experience in application support, in iManage • Communication Skills: Excellent verbal and written communication skills. • Problem-Solving Abilities: Strong analytical and problem-solving skills.