1865 Application Support Jobs - Page 21

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Sun Solaris Server Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with different stakeholders to gather information, implement solutions, and contribute to the overall efficiency of the systems in place, ensuring that any disruptions are addressed promptly and effectively. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of best practices for system management.- Monitor system performance and proactively identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Sun Solaris Server Management.- Strong understanding of system administration and troubleshooting techniques.- Experience with performance tuning and optimization of server environments.- Familiarity with scripting languages for automation of tasks.- Knowledge of backup and recovery processes to ensure data integrity. Additional Information:- The candidate should have minimum 3 years of experience in Sun Solaris Server Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Sun Solaris Server Management Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and implement solutions to enhance system reliability and efficiency, all while maintaining a focus on delivering exceptional service to stakeholders. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Sun Solaris Server Management.- Strong understanding of server architecture and administration.- Experience with system monitoring and performance tuning.- Familiarity with scripting languages for automation tasks.- Ability to troubleshoot complex technical issues effectively. Additional Information:- The candidate should have minimum 5 years of experience in Sun Solaris Server Management.- This position is based at our Kolkata office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Sun Solaris Server Management Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and resolves issues within various components of critical business systems. Your typical day will involve collaborating with team members to troubleshoot problems, analyzing system performance, and ensuring the smooth operation of applications that are vital to business functions. You will engage with different stakeholders to gather information, implement solutions, and contribute to the overall efficiency of the systems in place, ensuring that any disruptions are addressed promptly and effectively. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the documentation of processes and solutions to enhance team knowledge.- Engage in continuous learning to stay updated with the latest technologies and best practices. Professional & Technical Skills: - Must To Have Skills: Proficiency in Sun Solaris Server Management.- Strong understanding of system administration and troubleshooting techniques.- Experience with performance monitoring tools and methodologies.- Familiarity with scripting languages for automation tasks.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 2 years of experience in Sun Solaris Server Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : ControlM Administration Good to have skills : Cloud InfrastructureMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your day will involve troubleshooting and resolving technical issues to ensure seamless operations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Proactively identify and resolve technical issues within critical business systems.- Collaborate with cross-functional teams to troubleshoot and resolve software problems.- Develop and implement solutions to enhance system performance and reliability.- Provide technical support and guidance to end-users.- Document processes, procedures, and troubleshooting steps for future reference. Professional & Technical Skills: - Must To Have Skills: Proficiency in ControlM Administration.- Good To Have Skills: Experience with Cloud Infrastructure.- Strong understanding of system administration and troubleshooting.- Knowledge of ITIL framework and incident management processes.- Experience in scripting languages like Shell or Python.- Ability to analyze and interpret system logs for issue resolution. Additional Information:- The candidate should have a minimum of 3 years of experience in ControlM Administration.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Google Kubernetes Engine Good to have skills : Kubernetes, Google Cloud Compute ServicesMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education:Job Summary :We are seeking a motivated and talented GCP & Kubernetes Engineer to join our growing cloud infrastructure team. This role will be a key contributor in building and maintaining our Kubernetes platform, working closely with architects to design, deploy, and manage cloud-native applications on Google Kubernetes Engine (GKE).Responsibilities:Extensive hands-on experience with Google Cloud Platform (GCP) and Kubernetes implementations.Demonstrated expertise in operating and managing container orchestration engines such as Dockers or Kubernetes.Knowledge or experience on various Kubernetes tools like Kubekafka, Kubegres, Helm, Ingress, Redis, Grafana, and PrometheusProven track record in supporting and deploying various public cloud services.Experience in building or managing self-service platforms to boost developer productivity.Proficiency in using Infrastructure as Code (IaC) tools like Terraform.Skilled in diagnosing and resolving complex issues in automation and cloud environments.Advanced experience in architecting and managing highly available and high-performance multi-zonal or multi-regional systems.Strong understanding of infrastructure CI/CD pipelines and associated tools.Collaborate with internal teams and stakeholders to understand user requirements and implement technical solutions.Experience working in GKE, Edge/GDCE environments.Assist development teams in building and deploying microservices-based applications in public cloud environments.Technical Skillset:Minimum of 3 years of hands-on experience in migrating or deploying GCP cloud-based solutions.At least 3 years of experience in architecting, implementing, and supporting GCP infrastructure and topologies.Over 3 years of experience with GCP IaC, particularly with Terraform, including writing and maintaining Terraform configurations and modules.Experience in deploying container-based systems such as Docker or Kubernetes on both private and public clouds (GCP GKE).Familiarity with CI/CD tools (e.g., GitHub) and processes.Certifications:GCP ACE certification is mandatory.CKA certification is highly desirable.HashiCorp Terraform certification is a significant plus. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Asset Management Good to have skills : NAMinimum 0-2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and providing support to end-users. Roles & Responsibilities:- Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Provide technical support and troubleshooting for application issues.- Collaborate with cross-functional teams to resolve complex technical problems.- Monitor and maintain application performance, ensuring high availability and reliability.- Identify and implement process improvements to enhance application support.- Document and maintain technical procedures and user guides.- Assist in the deployment and configuration of applications.- Stay updated with the latest technologies and industry trends to provide innovative solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Asset Management.- Strong understanding of software development lifecycle.- Experience with incident management and problem resolution.- Good To Have Skills: Experience with ITIL framework.- Familiarity with SQL and database concepts.- Knowledge of scripting languages like Python or PowerShell. Additional Information:- The candidate should have a minimum of 0-2 years of experience in Asset Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Tech Support Practitioner Project Role Description : Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills : Microsoft Intune Good to have skills : NAMinimum 2 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Tech Support Practitioner, you will serve as a vital link between clients and the systems or applications they utilize. Your typical day will involve engaging with clients to understand their needs, addressing their concerns, and ensuring that our world-class systems operate seamlessly. You will leverage your exceptional communication skills to provide clarity and support, while also utilizing your deep product knowledge to design effective resolutions for any issues that arise. Your commitment to quality will be evident in every interaction, as you strive to enhance the client experience and maintain system integrity. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Assist in the development and implementation of support processes to enhance service delivery.- Provide training and guidance to junior team members to foster their professional growth. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Intune.- Good To Have Skills: Experience with mobile device management solutions.- Strong understanding of application support and troubleshooting methodologies.- Familiarity with system integration and data synchronization processes.- Ability to analyze and interpret technical documentation and user requirements. Additional Information:- The candidate should have minimum 2 years of experience in Microsoft Intune.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Site Reliability Engineering Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of applications and providing support to end-users. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and contributing to the improvement of system performance and stability. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work-related problems.- Collaborate with cross-functional teams to troubleshoot and resolve technical issues.- Monitor and maintain the performance and availability of critical business systems.- Provide support to end-users and address their queries and concerns.- Identify and analyze system issues, perform root cause analysis, and implement appropriate solutions.- Participate in the development and implementation of system enhancements and upgrades.- Proactively identify opportunities for process improvement and automation. Professional & Technical Skills: - Must To Have Skills: Proficiency in Site Reliability Engineering.- Strong understanding of system reliability concepts and best practices.- Experience with incident management and problem-solving methodologies.- Knowledge of monitoring and alerting tools to ensure system availability and performance.- Familiarity with cloud platforms and technologies such as AWS or Azure.- Good To Have Skills: Experience with scripting languages like Python or Bash.- Solid grasp of networking concepts and protocols.- Understanding of containerization technologies like Docker or Kubernetes. Additional Information:- The candidate should have a minimum of 3 years of experience in Site Reliability Engineering.- This position is based at our Bengaluru office.- A 15 years full-time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of the applications and resolving any technical glitches that may arise. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure timely resolution of application issues and technical glitches.- Perform root cause analysis and implement corrective actions.- Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues.- Conduct regular system audits to identify potential vulnerabilities and recommend improvements. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Experience in troubleshooting and resolving application issues in a timely manner. EMR Analyst will provide primary support for their designated application/module. Take on more advanced issues that arise during the project for their application area and will take on more complex tasks with respect to system configuration, testing and administration. Provide on-going system support and maintenance based on support roster Respond in a timely manner to system issues and requests Conduct investigation, assessment, evaluation and deliver solutions and fixes to resolve system issues. Handle and deliver Service Request / Change Request / New Builds Perform system monitoring, such as error queues, alerts, batch jobs, etc and execute the required actions or SOPs Perform/support regular / periodic system patch, maintenance and verification. Perform/support the planned system upgrade work, cutover to production and post cutover support and stabilization Perform/support the work required to comply with audit and security requirements. Require to overlap with client business or office hours Comply with Compliance requirements as mandated by the project Additional Information:- The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).- HUGS Infant Security, Intellisite, Intelli-Site, Access Control, Badging Software, Badge Printing Software, CCURE, Angel Eyes Camera, Swisslog, WhoTube, Pneumatic Tubing System ID Badging.-Well versed into IIS, system configurations, Apache and Middleware-Optimize system performance through regular updates and patches.-Plan and execute system upgrades and migrations.-Implement and maintain security policies and procedures.-Conduct regular security audits and vulnerability assessments.-Communicate with vendors for support.-Well versed into application installation / software patch upgrades, maintain servers-Manage user accounts and permissions.-Provide technical support and guidance to other applications team.-Develop and maintain documentation for system configurations, processes, and procedures.-Explore Automation ideas and develop Usecases-Ready to support during US Business Hours - This position is based at our Hyderabad office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. Your typical day will involve troubleshooting and resolving technical issues, collaborating with cross-functional teams, and ensuring the smooth functioning of the applications. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Troubleshoot and resolve technical issues related to critical business systems.- Collaborate with cross-functional teams to identify and solve issues within multiple components of the applications.- Ensure the smooth functioning of the applications.- Contribute to team decisions and provide guidance to junior professionals. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of software troubleshooting and problem-solving techniques.- Experience in diagnosing and resolving technical issues within critical business systems.- Knowledge of application support methodologies and best practices.- Familiarity with database management systems and SQL queries.- Good To Have Skills: Experience with healthcare industry software.- Recommendation:Familiarity with ITIL framework and incident management processes.- Ivalua Additional Information:- The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).- Minimum 6 years experience in web-based software development and software deployment processes- Functional knowledge of SRM, Supply Chain, and/or Procurement combined with excellent Project Management skills- Experience working on SQL and other databases, including software configuration.- Manage client relationships, self-driven, results oriented, strong leadership and exceptional communication skills- This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Electronic Medical Records (EMR) Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service identifying and solving issues within multiple components of critical business systems. You will play a crucial role in ensuring the smooth functioning of electronic medical records (EMR) systems and supporting the healthcare industry. Roles & Responsibilities:- Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Ensure the smooth functioning of electronic medical records (EMR) systems.- Troubleshoot and resolve issues within multiple components of critical business systems.- Collaborate with cross-functional teams to identify and solve complex technical problems.- Contribute to the development and implementation of system enhancements and upgrades. Professional & Technical Skills: - Must To Have Skills: Proficiency in Electronic Medical Records (EMR).- Strong understanding of software engineering principles and practices.- Experience in troubleshooting and resolving technical issues.- Knowledge of database management systems and SQL.- Familiarity with programming languages such as Java or C++.- Availity, RealMed Additional Information:- The candidate should have a minimum of 5 years of experience in Electronic Medical Records (EMR).-Well versed into IIS, system configurations, Apache and Middleware-Optimize system performance through regular updates and patches.-Plan and execute system upgrades and migrations.-Implement and maintain security policies and procedures.-Conduct regular security audits and vulnerability assessments.-Communicate with vendors for support.-Well versed into application installation / software patch upgrades, maintain servers-Manage user accounts and permissions.-Provide technical support and guidance to other applications team.-Develop and maintain documentation for system configurations, processes, and procedures.-Explore Automation ideas and develop User cases-Ready to support during US Business Hours - This position is based at our Chennai office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Lead Project Role Description : Lead the effort to design, build and configure applications, acting as the primary point of contact. Must have skills : Automation in Application Development Good to have skills : Automation in Application MaintenanceMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Lead, you will lead the effort to design, build, and configure applications, acting as the primary point of contact. Your typical day will involve collaborating with various teams to ensure that application development aligns with business objectives, overseeing project timelines, and facilitating communication among stakeholders to drive successful outcomes. You will also engage in problem-solving activities, providing guidance and support to your team while ensuring that best practices are followed throughout the development process. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Mentor junior professionals to enhance their skills and knowledge.- Continuously assess and improve application development processes to increase efficiency. Professional & Technical Skills: - Must To Have Skills: Proficiency in Automation in Application Development.- Good To Have Skills: Experience with Automation in Application Maintenance.- Strong understanding of software development life cycle methodologies.- Experience with various programming languages relevant to application development.- Familiarity with cloud-based application deployment and management. Additional Information:- The candidate should have minimum 5 years of experience in Automation in Application Development.- This position is based at our Noida office.- A 15 years full time education is required. Qualification 15 years full time education

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Micro Focus Operations Manager i Good to have skills : NAMinimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve software-related challenges, ensuring the smooth operation of essential applications and systems. You will engage in problem-solving activities, analyze system performance, and contribute to the overall efficiency of business processes, all while maintaining a focus on delivering high-quality support to users and stakeholders. Roles & Responsibilities:- Expected to be an SME.- Collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Facilitate knowledge sharing sessions to enhance team capabilities.- Monitor system performance and proactively address potential issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in Micro Focus Operations Manager i.- Strong analytical and problem-solving skills.- Experience with incident management and resolution processes.- Familiarity with application monitoring tools and techniques.- Ability to work collaboratively in a team-oriented environment. Additional Information:- The candidate should have minimum 5 years of experience in Micro Focus Operations Manager i.- This position is based at our Gurugram office.- A 15 years full time education is required. Qualification 15 years full time education

Overview GEP is a diverse, creative team of people passionate about procurement. We invest ourselves entirely in our client’s success, creating strong collaborative relationships that deliver extraordinary value year after year. Our clients include market global leaders with far-flung international operations, Fortune 500 and Global 2000 enterprises, leading government and public institutions. We deliver practical, effective services and software that enable procurement leaders to maximise their impact on business operations, strategy and financial performance. That’s just some of the things that we do in our quest to build a beautiful company, enjoy the journey and make a difference. GEP is a place where individuality is prized, and talent respected. We’re focused on what is real and effective. GEP is where good ideas and great people are recognized, results matter, and ability and hard work drive achievements. We’re a learning organization, actively looking for people to help shape, grow and continually improve us. Are you one of us? GEP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, national origin, religion, sex, disability status, or any other characteristics protected by law. We are committed to hiring and valuing a global diverse work team. For more information please visit us on GEP.com or check us out on LinkedIn.com. Responsibilities Troubleshoot with precision : Diagnose and resolve functional and technical issues in our eProcurement SaaS platform, ensuring minimal disruption to client operations. Communicate with impact : Deliver clear, concise, and timely updates to clients and internal teams via phone, email, and WebEx . Own the resolution : Take full ownership of support tickets from initiation to closure, meeting or exceeding defined SLAs. Document thoroughly : Maintain accurate records of issues, resolutions, and client interactions in the ticketing system, following ITIL best practices. Collaborate cross-functionally : Work closely with product, engineering, and QA teams to escalate and resolve complex issues. Train and empower : Conduct product training sessions for clients and internal stakeholders to enhance product adoption and usage. Support UATs : Participate in User Acceptance Testing and ensure comprehensive documentation, including during off-hours or weekends when needed. Drive continuous improvement : Identify recurring issues and contribute to process and product enhancements. Work in rotational shifts in a 24x7 environment to support our global customer base Qualifications Exceptional communication skills – articulate, empathetic, and confident in both written and verbal formats. Strong troubleshooting mindset – analytical, resourceful, and detail-oriented with a passion for solving problems. Experience in SaaS environments – prior experience supporting cloud-based enterprise applications is highly preferred. Tech proficiency – skilled in MS Excel, Word, PowerPoint, and comfortable navigating ticketing and remote support tools. Domain knowledge – understanding of procurement or supply chain management is a plus. Accent-neutral communication – trained for global client interactions.

Job Category: IT Job Type: Full Time Job Location: Bangalore Exp: 15+ Location: Bangalore Detaild JD Technical Skills: Having strong relevant 15+ years of relevant experience in managing Insurance projects and 5+ years of experience in Life projects/products. Technical manager with good experience in production support of applications with multiple tech stacks and implementing tools in AMS. Proficiency in managing Application support team, Cloud operations and database administration, Cloud DevOps, and managed services. Good working knowledge in managing IT Operations teams (Batch, DB, ETL and MW teams) Leading and mentoring team members to maximize performance and ensure they are motivated and engaged. Run and manage systems and services across infrastructure, platforms, batch processing, transmissions and IT Service management. Monitor the health and availability of the IT ecosystem to SLA compliance; Own, manage, and continually improve the operating environment through design thinking mindset, being security-oriented, increasing efficiencies through automation & continuous service Improvement. Collaborate with application development teams and business to maintain stability and improve services for business processing Hiring, training, and supervising staff to ensure they have the skills and knowledge needed to perform their roles effectively. Providing feedback and support to team members to help them grow and develop their skills. Communicating effectively with team members, other departments, and stakeholders to ensure alignment and coordination. Collaborating with other departments to achieve strategic goals and resolve issues. Acting as a point of contact for inquiries and concerns. Good experience in customers handling, coordination and support for issue analysis and resolving Working closely with multidisciplinary teams. Monitoring project progress. Tackling potential issues. Continually optimizing for better efficiency. Managing the project from start to finish, including planning, scheduling, risk management, resource allocation, and communication with stakeholders. Tracking progress and adjusting as needed to keep projects on track. Good Communication and interpersonal skills. Understanding of Insurance business processes. Kind Note: Please apply or share your resume only if it matches the above criteria.

Job Summary: We are seeking a dedicated and skilled Application Support Engineer with strong SQL expertise to join our dynamic team. The ideal candidate will provide technical support, resolve application issues, and ensure seamless system performance. This role requires proficiency in SQL, including the ability to write complex queries, stored procedures, and functions. Key Responsibilities: Provide Level 1 and Level 2 application support for internal and external clients. Investigate, troubleshoot, and resolve technical issues related to applications and databases. Develop and optimize SQL queries, stored procedures, and functions for data extraction, reporting, and troubleshooting. Collaborate with development teams to implement bug fixes, performance enhancements, and application updates. Monitor system performance, identify bottlenecks, and apply necessary optimizations. Ensure proper documentation of issues, resolutions, and updates for knowledge base maintenance. Provide training and guidance to end-users regarding application features and functionality. Required Skills and Qualifications: Bachelors degree in Computer Science, Information Technology. Proven experience in SQL , including writing queries, stored procedures, functions, and performance tuning. Knowledge of database structures, normalization, and indexing strategies. Strong analytical and problem-solving skills with attention to detail. Excellent communication skills with the ability to interact with technical and non-technical stakeholders. Experience with incident management tools and support ticketing systems is a plus. Knowledge of .NET framework or other programming languages is an advantage.

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent

Job Description: Position Title: Tier 1 Hosting Analyst Role Purpose As a part of the team, the Tier 1 Hosting Analyst partners with the Merkle business to make technology an asset for customers and employees, providing effective and timely solutions to technological requests and incidents. The Tier 1 Hosting Analyst should have previous experience with Helpdesk support and a strong drive to learn new Enterprise-class technologies. This role relies heavily on on-the-job training. The ideal candidate will thrive in a fast-paced environment and will possess the ability to self-start and logically prioritize workloads from multiple workstreams, while communicating progress or pitfalls. The candidate should be very detail-oriented with possession of advanced Excel skills as one of the primary responsibilities is to compile IT related financial data and communicate that out with accuracy. In addition, the ideal candidate should actively seek out new knowledge and skills, and will maintain consistent performance quality, avoiding repeat mistakes to learn and grow. Key Responsibilities: Monitor and act on high-severity incidents and requests, meeting strict SLA/OLA requirements Escalate issues as defined in documented escalation procedures Follow incident/request management best practices Triage and support Windows and Linux server environments Provision/decommission servers following documented SOPs Process and troubleshoot access requests to various platforms through Active Directory and Okta Provide application support for Enterprise shared platforms (scheduling, managed file transfer, etc.) Perform server maintenance and patching both in-cycle and in response to urgent security vulnerabilities Continuously contribute to documentation in the Knowledge Base Consistently learn new systems and skills Uphold and promote dentsu s core values and culture Other duties as required Key Skills and Experience: Analytical mindset, detail oriented Associates degree or higher in Information Technology, Computer Science, or related fields of study preferred 1 year of Helpdesk or customer service experience strongly preferred, bonus if ServiceNow was the ticketing platform used 1-3 years of experience with Enterprise technology support required, with a focus on Windows and Linux servers CompTIA A+, Security+, Network+, and AWS/GCP Cloud certifications preferred Basic understanding of Windows (Windows Server 2016 or higher) and Linux (RHEL/CentOS/Alma/etc.) Basic understanding of Enterprise data center concepts (server storage, networking, server administration) The ability to work independently with limited direct supervision, prioritizing tasks efficiently per established priority guidelines Exemplary etiquette with customers Clear English communication skills, both orally and in writing Location: DGS India - Mumbai - Thane Ashar IT Park Brand: Dentsu Time Type: Full time Contract Type: Permanent

Position: Technical Support Specialist (Japanese) Location: Mumbai, India About LRN Do you want to use your support expertise to help people around the world do the right thingJoin us at LRN to be a part of a global company where you can make an impact. LRN is a SaaS based e-Learning provider with a presence across US, EMEA, APAC and LatAm. More than 2,500 companies worldwide (including some of the world s most recognizable brands) utilize LRN services and leverage LRN e-learning courses to help navigate complex regulatory environments and foster ethical, responsible, and inclusive cultures. In partnership with LRN, companies translate their values into concrete corporate practices, training materials, and leadership behaviors that create a sustainable competitive advantage. By acting upon shared values, companies and their people find the means to out behave and outperform. About the role: LRN team develops data specifically for a set of key product domains like eLearning, Disclosures, personalization and completions. We deal in AWS technologies like Redshift, S3, Glue, and Lambda. Youll build our data lake and partner with Product and BI teams to build new behavioral events, pipelines, datasets, models, and reporting to support their initiatives. Youll also assist to develop our analytics capabilities in Quicksight and build out our real time reporting capabilities. Your responsibilities will include: Provide support to internal and external customers on all aspects of LRN s proprietary applications (functions include: campaign set up, system generated e-mails, system reporting, user data management, and customization) Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests, projects, issues, and changes. Update necessary tracking and reporting systems to ensure that group statistics can be tracked, managed and measured. Manage expectations of internal and external customers, ensuring capabilities are not exceeded to the detriment of the customer. Escalate issues related to capabilities where appropriate. Serve as an internal advocate for field personnel, as well as external customers. Prioritize requests based on need and impact. Work with internal stakeholders to address priorities. Prepare and present (in written and verbal forms) product information that will assist customers with the capabilities of LRNs systems. Maintain quality levels for all work related to customers requests. Ensure there is an ongoing dialog between LRN and each customer with whom the Partner Assistance Center team member is working. Collaborate with peers to discuss unique solutions and to document them. Perform other duties as assigned. Bachelor s Degree 4-6 years of L2/L3 level experience in a customer facing role in an application support environment. Proficient in Japanese language (Written and spoken)- Mandatory Excellent communication skills in

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology At Phenomenex, one of Danaher s 15+ operating companies, our work saves lives and we re all united by a shared commitment to innovate for tangible impact. You ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher s system of continuous improvement, you help turn ideas into impact - innovating at the speed of life. Phenomenex isn t your typical scientific company. Founded nearly 40 years ago, Phenomenex is a global technology leader committed to developing novel analytical chemistry solutions that solve the separation and purification challenges of researchers, advancing the future of scientific analysis and investigation, ensuring the quality of essentials like your food, water, shampoo, and even cold medication. Be part of our global success and together, we accelerate the discovery, development and delivery of solutions that safeguard and improve human health. Learn about the Danaher Business System which makes everything possible. The Business development Manager is responsible for District -2 -Karnataka, Tamilnadu and Kerala This position reports to the National Business Development Manager and is part of the Business Development Team l ocated in Bengaluru and working remotely to cover District -2 -Karnataka, Tamilnadu and Kerala region. In this role, you will have the opportunity to: In depth knowledge of Chromatography market, industry trends, challenges, and needs with respect to application support and method development. Deep understanding of Chromatography Market in India. Should be able to show path to sales team to develop new market segments, Flexible in approach to work on more chromatography products based on market growth trends and business growth. Work with Application Lab, Sales and Marketing to provide input for relevant content for brochures, websites, technical training, participating in events, customer visits and relation building with top leaders of the industry and performing webinars and seminars. Assist in developing and implementing GTM strategies and action plans that will generate sales growth in the relevant Industry segment, increasing market share and brand awareness Responsible for exploring new markets with adding more incremental business opportunities, delivering regular data reports and updates including key performance indicators such as sales performance, key actions and general results of activities, perform other job-related duties as requested The essential requirements of the job include: Master s degree in chemistry, Biology or other related Science required. PhD is preferred (relevant HPLC, UHPLC, SFC, Flash, LC-MS/MS experience in Pharmaceutical Industry.) 8-10 years working knowledge of consumables sales into target industry growth market with/or similar experiences from Analytical Lab background Prior experience working in the Chromatography field is a must, Hands on experience in market vertical and/or technique focus preferred Strong support at lab on challenges of applications and product suggestions, assist in method development and trouble shootings of the same Highly developed interpersonal and relationship-building experience, excellent presentation skills (seminars, webinars) to target key opinion leaders in the Chromatography market Ability to analyze, facilitate a dialogue across a group or team, communicate difficult concepts and negotiate with others to adopt a new or different point of view Extensive travel maybe required; willing to travel up to 60% domestically. Travel, Motor Vehicle Record & Physical/Environment Requirements: if applicable for role Ability to travel - 70 % travel, overnight, within territory or locations Must have a valid driver s license with an acceptable driving record Phenomenex, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info . At Phenomenex we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Phenomenex can provide. Join our winning team today. Together, we ll accelerate the real-life impact of tomorrow s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. For more information, visit www.danaher.com . At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

Founded in 1920, Eastman is a global specialty materials company that produces a broad range of products found in items people use every day. With the purpose of enhancing the quality of life in a material way, Eastman works with customers to deliver innovative products and solutions while maintaining a commitment to safety and sustainability. The company s innovation-driven growth model takes advantage of world-class technology platforms, deep customer engagement, and differentiated application development to grow its leading positions in attractive end markets such as transportation, building and construction, and consumables. As a globally inclusive company, Eastman employs approximately 14,000 people around the world and serves customers in more than 100 countries. The company had 2024 revenue of approximately $9.4 billion and is headquartered in Kingsport, Tennessee, USA. For more information, visit www.eastman.com. Role Description We are looking for resource with SAP ABAP hands-on development experience. Experience in at least one functional area such as SAP SD/MM/PP/QM/PM/WM/e is added advantage. Should have at least two full cycle implementations, Upgrade, Rollout, Support Projects experience. Key Responsibilities: Designs, implements, maintains, and troubleshoots Eastman s SAP applications Leads complex projects including the design, specifications, and implementation of new capabilities. Hands-on development and configuration of SAP to create critical solutions. ABAP programming. Provides day-to-day application support: Address broke/fix, provide consultation, investigate data issues. Interact with other functional areas to understand upstream and downstream impacts. Provides input into cloud-based solutions as required to meet changing business needs. Interacts with vendors and service providers to understand the relationship, troubleshooting issues, ensures adequate support levels are in place, and evaluates new cloud services and frameworks. Peer collaboration working with others within the team. Basic Qualifications Bachelor s Degree ( 16 years educations Is mandatory ) 5-8 years of experience in SAP development. Configuration experience in MFG area is added advantage (Techno-functional) Preferred who have Techno-Functional Experience Required Skills SAP ECC experience -Design and develop programs, enhancement objects (Customer Exits, User-Exit and BADI S), BAPIs, IDOCS, Module pools, Interfaces, BDC, ALV reports, using ABAP Hands-on experience on Smart Forms, Adobe forms and SAP Script Knowledge in SAP MFG area or in any other functional area is added value Extensive experience in Analysis, Development, Debugging, Configuration & Customization Interact and communicate effectively with the business and functional teams Candidate with experience in S/4 HANA Migration, CDS Views, FIORI, OData would be preferred Knowledge of Agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment Should be ready to work as TECHNO-FUNCTIONAL Analyst Strong communication skills - verbal, written, listening Good interpersonal skills, self-starter: detailed and results oriented Excellent follow through skills Ability to analyze data, diagnose issues, and propose recommendations Flexible to work in dynamic environment and timings Eastman Chemical Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, pregnancy, veteran status or any other protected classes as designated by law. Eastman is committed to creating a powerfully diverse workforce and a broadly inclusive workplace, where everyone can contribute to their fullest potential each day.

About the Job Who we are and what do we do Innovation in every byte NPST is a fintech company bridging the banking and fintech worlds with its product suite of technology and payments, for over 10 years. We provide software and digital payment solutions to the BFSI Industry as a Technology service provider. We function as a Technology Service Provider (TSP) and a Third-Party Aggregator Provider (TPAP), catering to stakeholders across the financial value chain, including banks, merchant aggregators, merchants, and consumers. We got listed targeting SME IPO in Aug 2021 on the NSE Emerge platform with a market cap of 2000 Cr (as of Mar’24) and became NPCI- an approved Merchant Payment Service Provider, acquiring merchants and facilitating payment. NPST has a marquee clientele having 10 Banks and 30+ PAPG and Merchants. We believe, Technology drives generations making lives simpler and efficient and aim to change lives and build financially inclusive societies. What will you do As an L2 Linux Administrator at NPST, you will play a pivotal role in managing and resolving system and production-related issues to ensure uninterrupted operations across our core fintech platforms such as MBS, IMPS, and UPI Switch. You will collaborate with cross-functional teams, support client-facing applications, and provide critical technical expertise to ensure stability, security, and performance of the underlying Linux infrastructure. Job responsibilities: Respond to and resolve technical issues escalated by L1 resources and internal and external teams. Manage production issues reported by banks, merchants, and partner entities. Perform log analysis, identify bugs, and escalate unresolved issues to the offshore team. Conduct log analysis, identify bugs, and escalate unresolved cases to offshore or L3 teams. Analyze customer complaints and provide timely, effective resolutions. Offer merchant support through data analysis, query resolution, and reconciliation assistance. Coordinate and map system environments for integration across departments and vendors. Address development-related issues and apply quick fixes at property level when required. Provide post-UAT and go-live support for seamless project transitions. Ensure timely production issue resolution and consistent communication with stakeholders. Collaborate with internal teams for requirement gathering, development coordination, and project sign-offs. Support DCM team during deployments and technical rollouts. Roles may evolve based on business requirements but will primarily focus on system and project-related management. Identify system capacity and availability concerns, propose and support improvements. Apply patches or upgrades to OS/applications following necessary approvals. Maintain accurate documentation and follow ITIL-based process flows where applicable. What are we looking for: Proven experience in technical application support, systems integration, and infrastructure management. Understanding of payment systems (UPI, IMPS, internet/mobile banking), banking protocols (RTGS, NEFT), and operations (EOD/BOD). Exposure to vendor coordination and system customization in a banking/fintech context. Prior experience supporting at least one scheduled commercial bank in India is mandatory. Strong background in Linux system administration, shell scripting, and log analysis. Ability to coordinate with dependency groups and guide banks on incident resolution. Experience with customer and merchant support is a strong advantage. Comfortable working in 24x7 shift environments, including nights and weekends. Possesses entrepreneurial thinking, attention to detail, and proactive problem-solving skills. Detail-oriented and organized with strong time management skills. Influencing skills and the ability to create positive working relationships with team members at all levels. Excellent communication and interpersonal skills with innovation and owning your work A collaborative approach and work with perfection as a group effort to achieve organization goal. Location – Bengaluru Work Arrangement: As per Roster & Client Schedule Experience – 3+ years Industry: IT / Software / BFSI / Banking / Fintech Education: Graduate in Engineering or any degree with Red Hat certification Certifications: Red Hat Certification; Application Development (preferred) What do we offer: An organization where we strongly believe in one organization, one goal. A fun workplace which compels us to challenge ourselves and aim higher. A team that strongly believes in collaboration and celebrating success together. Benefits that resonate ‘We Care’. If this opportunity excites you, we invite you to apply and contribute to our success story. If your resume is shortlisted, you will hear back from us.

Role & responsibilities React, JavaScript, Application Support, Big Query, Application Testing, Application Design, Coding, Angular, SPRING, Application Development, Developer, Java, Web Services

The Support Account Manager (SAM) serves as a trusted advisor and primary technical contact for key accounts who helps customers resolve issues and optimize their support experience. SAM works with customers to understand their business goals, service history, and technical needs and helps customers reduce disruptions, improve operations, and accelerate innovation. WHAT YOU WILL BE DOING: Support issues : Help customers resolve issues, including case and escalation management, root-cause analysis, and special projects Provide reports : Provide reports on the health of the customer's instance Assist with upgrades: Identify upgrade needs, create upgrade plans, and assist with upgrade planning Advocate for customers: Act as an escalation point for customer-submitted cases and requests Client Relationship Management : Establish and maintain strong relationships with key accounts. Act as the primary contact for customers inquiries, providing timely and effective solutions. Issue Resolution : Address and resolve customer issues by coordinating with various departments. This includes diagnosing problems, implementing solutions, and ensuring issues are resolved to the customer's satisfaction. Customer Onboarding : Guide new customers through the onboarding process, ensuring they understand how to use the companys products or services effectively. Performance Monitoring : Monitor and track customer support metrics to identify trends, areas for improvement, and potential issues. Utilize this data to enhance service delivery. Cross-Functional Collaboration : Work closely with other departments such as sales, product development, and engineering to address customer needs and improve product offerings. Account Management : Manage customer accounts by keeping detailed records of interactions, support tickets, and resolutions to ensure continuity and personalized service. Feedback Collection : Gather and analyze customer feedback to identify areas for improvement in products or services. Report findings to relevant departments to facilitate enhancements. Proactive Engagement : Anticipate customer needs and proactively reach out to offer assistance, updates, or new features that may benefit the customer. Documentation and Reporting: Maintain accurate records of customer interactions and support activities. Generate reports to provide insights into customer satisfaction and support team performance.In this role, you will work closely with customers to monitor their environments, provide technical recommendations, and ensure seamless ongoing operations. You will coordinate cross-functionally to advocate for customer needs, assist in issue resolution, and provide strategic recommendations to enhance security, performance, and operational efficiency. WHAT YOU BRING: Education: Bachelors degree in computer science, Information Systems, Cybersecurity, or a related field (or equivalent work experience).Relevant industry certifications (CISSP, CISM, CISA, or IAM-related certifications) are a plus.This role is critical in ensuring customers achieve long-term success with Saviynt, driving retention, adoption, and maximum value from our platform. 8+ years of experience in Support Account Management , ideally handling enterprise or strategic accounts. Background in working with a cloud-based software or SaaS company , with an understanding of cloud technologies and customer success models. Communication Skills: Strong verbal and written communication skills are imperative for effectively interacting with customers and internal teams. Clarity and empathy are crucial. Problem-Solving : Ability to diagnose and resolve issues efficiently and creatively, ensuring customer satisfaction. Time Management : Excellent organizational skills to manage multiple accounts and priorities simultaneously. Customer-Centric Mindset : A commitment to delivering exceptional customer service and fostering positive relationships. Analytical Skills : Ability to analyze customer feedback and performance metrics to identify trends and areas for improvement. Adaptability : Flexibility to adapt to changing customer needs and dynamic work environments. Team Collaboration : Capability to work well with cross-functional teams to resolve issues and improve customer satisfaction. Empathy and Patience : Understanding customer frustrations and addressing them with patience and sensitivity.

An Opportunity to Work with One of India's Leading Credit Card Tech Innovators BOBCARD (A Bank of Baroda Subsidiary) Education: BE/B.Tech, BCA/MCA, BSc/MSc in Computer Science, IT, or related field. Experience: 38 years Location: Goregaon, Mumbai (5 days' from Office) **Domain: Fintech/BFSI/NBFC This position is responsible managing the day to day production support of IT applications. The Applicants should possess the following attributes: Supporting applications in BFSI Domain, including Credit Card Management, Merchant (POS/ECOM) Acquiring platforms, Origination systems, Digital Payments etc. Experience in Incident Management, Change Management and Problem Management. Experience in Infrastructure Support, Configuration and Release Management.. Working knowledge of Unix, Oracle, Web logic, Java, Apache /OHS Clear understanding of ITIL framework Time management, Task Management, Risk/Issues Management Good communication skills, Presentation skills Should have handled Onsite/Offshore communication Should be familiar with various Delivery Models and Project methodologies & processes. Role and responsibilities of this position include: Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation. Responsibilities also include root cause analysis, management communication and client relationship management in partnership with Infrastructure Service Support team members. Ensures all production changes are made in accordance with life-cycle methodology and risk guidelines. Responsible for coaching and mentoring less experienced team members and or acting as a subject matter expert. Coordination with external and internal stakeholders to ensure timely execution of task/activity. Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team. Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect. Prioritize workload, providing timely and accurate resolutions. Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs. Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner. Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments In depth Functional knowledge of the application(s) supported and interdependencies. This position will typically be used for an advanced or lead level resource. Interested professionals, please share your updated resume at it.hiring@bobcard.co.in