1314 Application Support Jobs

Candidates with 10 + years experience with minimum two Implementations experience is must. Provide expert advice on SAP HR /HCM / other HR application support functionalities and Business Process including end user documentation with respect to the SAP HR module in SAP ECC & other HR applications. Provide guidance to SAP Power users and support the test plan of testing SAP HR functionality for the required Business processes and ensuring that all scenarios are covered in SAP HR /HCM module and other HR applications. Provide solutions on improving overall business process performance in the SAP HR/HCM domain using best Business processes including compiling the various parameters required for the standard / customized configurations. Should be able to collect & analyze SAP HR Power users requirements on the following: Determine reporting requirements: Standard SAP Reports and any Customized Reporting required in other non-SAP HR applications Conduct unit tests based on SAP Power user defined scenarios. Assist in the development of business process descriptions. Business Process improvement ideas with respect to the SAP HR module & other HR applications Coordinate with other module SAP Consultants for Integration requirements. Conduct implementation & training workshops, including developing and conducting presentations for the SAP Power users and End Users Responsible for Problem and Change Management Create/ update/ review KEDB and K-Base entries Carry out Root Cause Analysis for Problem Tickets or Repeat Incidents Collect User requirement and Prepare Functional specification for the CR s and explain to Technical team the requirement Responsible for Test plan preparation of CR s Conduct Functional testing for complex CR s Provide functional insights to Technical team Create/Update and Maintain Documentation Responsible for understanding and documenting Functional Specifications and review the Technical Specifications to ensure all requirements have been met End User Training material based on new functionalities, changes and End User feedback in terms of Business Process related Do s and Dont s Application test scenarios for end to end testing K-Base entries for First Time Fix (FTF) Functional/ Technical documentation required for the sustenance of the System/ application Other responsibilities Participate in Disaster Recovery Drills and be prepared for ensuring smooth continuity of Business during an actual Disaster event Participate in projects as required

Job Description – Server Management & Data Protection Work Location: Guwahati Responsibilities: Privacy Team @ Jio is focused on automating various aspects of the Privacy Program. Privacy Data Protection Technology Team specifically is engaged operationalizing state of the art technologies to drive the Privacy Automation Program in Jio. Deployment and management of IT infrastructure systems including the webservers, application servers and database servers Work with various Jio teams to setup the operating system and other infrastructure to deploy the IT infrastructure systems Deploy various system components including opensource technologies on for enabling the environment for the set up of IT infrastructure systems Deploy application and provide ongoing monitoring and maintenance support. Installation, administration & maintenance of ETL (Extract-Transform-Load) solution such as Informatica Solution components (PowerCenter, Test Data Management, Dynamic Data Management) or similar solution . Create Rules, Policies for identifying Sensitive Data stored in Jio’s Infrastructure. Hand’s on with Regular Expressions. Liaison with Application Support & DBA Team for establishing connectivity for discovery targets. Design, Configure & Implement Data Transformation Workflows. Troubleshoot and address errors encountered in scans & Data Transformation. Liaison with Product Support for troubleshooting and feature enhancement requirements. Integrate Incident Reports into Solution’s Analytics Platform either inhouse or otherwise. Monitor & analyse Workflow Executions. Installation, administration & maintenance of DLP Solution or other similar leak detection components including developed inhouse Configure Targets, Policies & perform discovery scans for identifying Personally Identifiable data (PII) or other sensitive data. Troubleshoot and address errors encountered in scans. Liaison with Product Support for troubleshooting and feature enhancement requirements. Monitor & analyse Incidents and track to closure. Perform Rules, Policies fine tuning to enhance productivity of the process. Perform Rules, Policies, Workflow, Data Domains & Patterns fine tuning to enhance productivity of the process. Perform Data Classification to identify & categorize Sensitive, Personal data. Writing scripts (Shell, Python, AWK/GAWK, VBScript) for Data Discovery, Transformation. Integrate Incident Reports into Analytics Platform. Enhance Analytics platform to manage Incidents and generate actionable reports for management decisions. Assuring that the use of technologies to sustain, and do not erode, privacy protections relating to the use, collection, and disclosure of personal information. Conducting a privacy impact assessment of proposed rules on the privacy of personal information, including the type of personal information collected and the number of people affected Work with other internal stake holders to enable the implementation of privacy requirements within the organization Document identified issues and discuss with business owners for their review and acceptance. Communicate issues with various stake holder and track implementation and closure of these issues. Support periodic reporting of the issues as required by management. Qualification : B.E./B.Tech/MCA Work experience : 5-12 Years 5-12 years of experience in Information Security and Privacy with atleast 2-3 years of experience in system administration preferably Linux based operating systems, experience in security technologies such Data Leak prevention systems or data classification, security incident handling, and similar. Systems administration experience in Data Leakage prevention (DLP), sensitive data scanning and searching. Database administration experience including performing of ETL functions. Experience in ETL tools similar to Informatica, etc. Exposure of Information Technology systems / services / for Security / Privacy implementation Exposure to technical application architecture that handle PII data Understanding of Privacy concepts and current use of technology in the area of Privacy. Strong conceptual understanding of IT technology, systems, concepts Good understanding cryptographic controls for the protection of data Good understanding of computer and networking protocols Strong interest in security vulnerability and conceptual understanding of security vulnerabilities Interest in project management, tracking and management activities Interest in the areas of risk management and security management standards such as ISO 27001, ISO 22301, Cobit, PCI-DSS, others Competencies /Expertise Required (Functional & Behavioral) Systematic problem-solving skills, with the ability to think. Excellent in analytical thinking for translating data into informative visuals and reports. Adaptable to change. Quick Learner – Open learn and work on new technologies and products

Over-all experience with 9 - 12 years in SAP BASIS Security Well versed with SAP tools like maintenance planner, dependency analyser, SOLMAN, ATC checks etc Experience in both ECC & S/4 HANA SAP experience includes SAP Installations & Maintenance Experience with SAP Database like Oracle, Microsoft etc Expertise in UNIX, Windows based OS and Oracle database Should be able to manage the team of 5 10 Well versed with Project Management Should have good communication skills Proactive in identifying issues and coming out with solution Experience in running the upgrade projects in SAP ECC, CRM etc Experience in planning and executing the migration projects for SAP applications Experience in Cloud based infrastructure like Azure, AWS etc Experience in application performance optimization Experienced in Database and application-level DR implementation and drills Experienced in application design and architect client landscape for SAP products including 3rd party products Implementation and Application Support Project Experience SAP product migration with downtime optimization approach Database administrator with HANA, Oracle and MSSQL

iOPEX Technologies Pvt Ltd is looking for Customer Support / Technical Support Engineer - Chat to join our dynamic team and embark on a rewarding career journey Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. Diagnosing and troubleshooting hardware, networking, and software issues. Proposing simple and effective solutions. Providing basic software training. Maintaining good client relations. Completing job reports. - Should have at least 1 year of work experience in International Tech Support ( Non voice Chat process). - Should possess excellent email writing chat skills. - Should have strong technical/customer support experience.

iOPEX Technologies Pvt Ltd is looking for Customer Support / Technical Support Engineer - Voice to join our dynamic team and embark on a rewarding career journey Responding to technical support tickets. Contacting clients to find out the nature of the technical or IT issue. Linking to clients' computers via remote access. Traveling to clients' office or server location. Installing new hardware, software, and networking systems. Diagnosing and troubleshooting hardware, networking, and software issues. Proposing simple and effective solutions. Providing basic software training. Maintaining good client relations. Completing job reports. - Should have at least 1 year of work experience in International Tech Support / Sales ( voice process). - Contact Center experiences is preferred. - Should possess excellent communication skills. - Should h

Job Title: Application/ Production Support Engineer Location: Mumbai ,Bangalore Experience Range: 2 to 7 Yrs Notice Period: Immediate to 30 days About the Role: We are seeking a highly skilled and motivated Application / Production Support Engineer to join our team. In this role, you will be responsible for maintaining and supporting our critical production environments, ensuring their availability, stability, and performance. You will collaborate closely with various teams to troubleshoot issues, implement solutions, and optimize system performance. Key Responsibilities: Incident Management: Monitor production systems, respond to incidents, and ensure timely resolution to minimize downtime. Problem Management: Investigate and resolve recurring issues by identifying root causes and working with development teams to implement long-term fixes. System Monitoring: Utilize monitoring and alerting tools (e.g., Splunk, AppDynamics, Elastic Search) to proactively identify and address potential issues. Environment Management: Build and maintain both production and non-production environments, ensuring they are configured and functioning properly. Database Management: Work with databases, including writing and optimizing SQL queries, understanding database performance, and addressing related issues. Automation and Scripting: Develop and maintain scripts using Python, Perl, Bash, or Shell to automate routine tasks and improve system efficiency. Scheduler Management: Manage and troubleshoot job scheduling tools like Autosys, Control-M, ensuring tasks run smoothly. Collaboration: Work closely with development, QA, and infrastructure teams to deploy new releases, patches, and updates with minimal impact on production environments. Required Skills: Strong coding/scripting skills in Python , Perl , Bash , or Shell (proficiency in at least two). Proficient in SQL and Linux/Unix commands . Strong debugging and problem-solving abilities. Exposure to highly distributed , high availability , and fault-tolerant systems . Deep understanding of database concepts , SQL queries , and database performance optimization . Experience with application monitoring and alerting tools like Splunk , AppDynamics , or Elastic Search . Familiarity with job schedulers such as Autosys and Control-M . Experience in building and maintaining production and non-production environments . Proficiency with development tools like GIT , Jenkins , Ansible , or Puppet .

Role - Technical Support Engineer Skills - Product Support, Technical/Application Support, L1/L2 Support, Troubleshooting, Ticketing tool (JIRA, ServiceNow, Salesforce) API, CRM, ERP, SaaS Solutions. Experience Range - 2- 8 years Location - Pune Work Model - Work from Office (5 days) Shift - Night shift - 6.00 pm to 3.00 am OR 8.00 pm to 4.00 am About the Role. As a member of the Avalara Support team your goal is to provide world-class service to our customers. He/she will be expected to live by our cult of the custom; philosophy and will be held accountable for increasing the overall satisfaction of our customer base through assisting in the creation and implementation of customer centric processes and workflow, performing to prescribed metrics goals and contributing to an environment of accountability, growth and positive employee morale The Technical Support Engineer will provide and in-depth level of technical support to our customer base and various departments within Avalara for specified software and SaaS products. This involves taking customer phone calls, responding to customer emails and chats in a timely manner Job Duties: You will be reporting to the Manager, Technical Support. You will work from the Pune office in a hybrid shift. You will serve as contact for external customers by answering technical support telephone calls and emails. You will answer questions and troubleshoot issues related to use of SaaS software applications. You will be an advocate for the customer and effectively communicate feedback to and from the members of our product development, product management etc. in a very clear and concise method. You will assist internal groups with technical issues and inquiries. You will set up test environments to verify reported software bugs and record in our issue tracking system - Jira. • You will clearly and concisely with customers in written and verbal form and maintain accurate and timely records on our ticket tracking system Salesforce. You will Create support documentation to be used internally and for customers. You will individually do case management, Service level agreement and C-SAT goals. Skills - A minimum of 2+ years relevant professional experience providing direct technical support to external customers by phone and electronically Excellent problem-solving skills and ability to navigate challenging situations, in a professional manner. Proven ability to effectively communicate both orally and written Business communication, with individuals of varying technical skills and abilities. Work collaboratively with willingness to listen and work in fast-paced challenging environment. You should be able to prioritize, manage, multi-task and implement cross-functionally. Preferred Qualifications: Good-to-Have (Added advantage). Conversant with working with XML. Conversant with API. Database knowledge. Knowledge of Sales Tax (VAT & Use Tax). Experience in ERP Domain. Experience with Product based company. Experience with SaaS-based solutions. Experience with tracking tools like Salesforce & Atlassian Jira.

Job Description: Application configuration. Application performance management. Application support skills. Identify potential issues. Network troubleshooting. Create and distribute documentation as needed. Debugging. Escalate issues to management where appropriate. Maintain service reports. Root cause analysis. Ready to work in rotational shifts. Skills required: Complex problem-solving skills. Knowledge of any SQL Database and ability to write the queries. Knowledge of any Programming Language will be preferable. Good written and verbal communication skills.

• Complex problem-solving skills. • Knowledge of any SQL Database and ability to write the queries. • Knowledge of any Programming Language will be preferable. • Good written and verbal communication skills.

Location :: Bengaluru, Hyderabad, Chennai, Pune, Baroda Key Responsibilities Monitor application health using tools such as ELK, Grafana, or AppDynamics and respond to performance alerts and incidents. Perform incident diagnosis , resolution , or escalation for issues related to Java backend, Angular front-end, or Electron-based desktop clients. Collaborate with development and infrastructure teams to ensure timely resolution of issues and improve application stability. Analyze logs, service communications, and API behavior across microservices-based environments . Conduct root cause analysis (RCA) for recurring issues and document preventive actions. Assist in deployments, smoke testing, and validation during release windows. Maintain knowledge base with standard operating procedures and known error resolutions. Participate in on-call rotation and support extended hours when required. Required Skills & Qualifications 3-6 years of experience in Application Support , ideally in a 24x7 environment. Strong debugging and triaging experience in Java-based applications (JVM, logs, API behavior). Working knowledge of Angular (v8+) and Electron JS based front-end troubleshooting. Understanding of Microservices architecture and containerized environments (Docker/Kubernetes). Proficiency in reading application logs, tracing issues across services/APIs. Familiarity with monitoring tools (e.g., Prometheus, Grafana, AppDynamics, Splunk, ELK). Experience with JIRA, Git , and CI/CD pipeline logs for issue correlation. Exposure to Windows and Linux OS for log pathing and environment-level checks. Good communication skills for interfacing with end-users, developers, and business stakeholders.

Role & responsibilities : Job Description : L2 Support Engineer Work location: Bangalore, Chennai, Hyderabad, Pune, Vadodara Shift Timing : Rotation Shifts skills: JVM, Trouble shooting, Debugging java code, spring boot, application support Budget-12 to13LPA(including variable) Top Must have Skills: Java Angular Prior Application Support exp Microservices Key Responsibilities Monitor application health using tools such as ELK, Grafana, or AppDynamics and respond to performance alerts and incidents. Perform incident diagnosis, resolution, or escalation for issues related to Java backend, Angular front-end, or Electron-based desktop clients. Collaborate with development and infrastructure teams to ensure timely resolution of issues and improve application stability. Analyze logs, service communications, and API behavior across microservices-based environments. Conduct root cause analysis (RCA) for recurring issues and document preventive actions. Assist in deployments, smoke testing, and validation during release windows. Maintain knowledge base with standard operating procedures and known error resolutions. Participate in on-call rotation and support extended hours when required. Preferred candidate profile

looking for oriented and dedicated Abroad Education Application Executive to assist students with their study abroad applications. The role involves managing application processes, ensuring documentation accuracy, and coordinating with universities.

Role & responsibilities : Job Description : L2 Support Engineer Work location: Bangalore, Chennai, Hyderabad, Pune, Vadodara Shift Timing : Rotation Shifts skills: JVM, Trouble shooting, Debugging java code, spring boot, application support Budget-12 to13LPA(including variable) Top Must have Skills: Java Angular Prior Application Support exp Microservices Key Responsibilities Monitor application health using tools such as ELK, Grafana, or AppDynamics and respond to performance alerts and incidents. Perform incident diagnosis, resolution, or escalation for issues related to Java backend, Angular front-end, or Electron-based desktop clients. Collaborate with development and infrastructure teams to ensure timely resolution of issues and improve application stability. Analyze logs, service communications, and API behavior across microservices-based environments. Conduct root cause analysis (RCA) for recurring issues and document preventive actions. Assist in deployments, smoke testing, and validation during release windows. Maintain knowledge base with standard operating procedures and known error resolutions. Participate in on-call rotation and support extended hours when required. Preferred candidate profile

Site Specialist II - Office Based - India ICON plc is a world-leading healthcare intelligence and clinical research organization. We re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will play a key role in maintaining critical clinical systems, supporting site activation activities, and contributing to the smooth delivery of trials through effective technical coordination, system management, and regulatory compliance. What you will be doing Manage and support ICON s Investigator Database across production, development, and test environments, ensuring performance and system readiness. Provide application support by implementing, configuring, and testing enhancements and new releases, working closely with end users and IT teams. Resolve user issues and service requests via ServiceNow, manage user access, and maintain system and training documentation. Support the Investigator Survey Tool and ensure successful integration with ICON systems, including Salesforce. Collaborate with Site Partners to facilitate site activation, ensuring timely collection and tracking of regulatory and start-up documentation in accordance with ICH/GCP and local regulatory requirements. Your profile Experience in application support, technical operations, or system administration within clinical research, life sciences, or healthcare. Prior experience working with Salesforce systems , including managing user access, troubleshooting, and maintaining data integrity. Strong problem-solving skills and the ability to communicate effectively across cross-functional teams and global stakeholders. Knowledge of regulatory processes related to clinical trial start-up and site activation, including documentation and TMF compliance. Working knowledge of ICH/GCP guidelines, country-specific regulations, and service management tools such as ServiceNow. #LI - KT1 What ICON can offer you: Our success depends on the quality of our people. That s why we ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family. Our benefits examples include: Various annual leave entitlements A range of health insurance offerings to suit you and your family s needs. Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead. Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family s well-being. Life assurance Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others. Visit our careers site to read more about the benefits ICON offers. At ICON, inclusion & belonging are fundamental to our culture and values. We re dedicated to providing an inclusive and accessible environment for all candidates. ICON is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here . Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless - there s every chance you re exactly what we re looking for here at ICON whether it is for this or other roles. Are you a current ICON Employee? Please click here to apply

Your career with us should reflect your energy and passion. That s why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and we ll give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you Role purpose Part of a team of Applications specialists, the role is fundamental to supporting and advancing the usage of applications for Corporate Solutions. Role Responsibilities: Providing application support across a number of applications in the Apex group. Prioritisation and resolution of tickets related to the core line of business applications, including troubleshooting incidents and service catalogue Working as part of a global team to provide technical support to core line of business applications Liaising with business, vendors and software development team regarding application support tickets Supporting project related tasks, such as application upgrades. Supporting the patch management process, which includes bringing through change management to Test and Production environments Coordinate with internal auditors, audit coordinators, and other key officials to manage audits responses Skills Required: Experience with various applications: funds administration, ERPs and other Experience supporting core line of business applications. Knowledge of Fund Administration, Transfer Agency, Payments and associated technologies Strong general IT knowledge is required: complete fluency required with all common Office/PC applications, especially Excel Experience with Microsoft technologies such as IIS, SQL and .NET Experience with Azure desirable Experience of working with service desk tools such as Service Now Strong verbal and written communication skills and ability to present in a clear and concise manner Excellent time management and decision-making skills Strong problem solving, troubleshooting and analytical skills are essential Ability to work effectively both alone and as part of a team, experience with dealing with third party developers and providers Multi-tasking - can manage several concurrent projects/tasks and prioritise demands Familiarity with GDPR and data security Qualifications: Batchelor Degree Level education or equivalent qualifications/work experience ITIL qualification is a plus What you will get in return: A genuinely unique opportunity to be part of an expanding large global business Working with a strong and dynamic team Training and development opportunities Exposure to all aspects of the business, cross-jurisdiction and to working with senior management directly Additional information: We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic, responsibilities for dependants, physical or mental disability. Any hiring decision are made on the basis of skills, qualifications and experiences. We measure our success as a business, not only by delivering great products and services and continually increasing our assets under administration and market share, but also by how we positively impact people, society and the planet. For more information on our commitment to Corporate Social Responsibility (CSR) please visit https: / / theapexgroup.com / csr-policy /

Site Specialist II - Office Based - India We are currently seeking a Site Specialist II to join our diverse and dynamic team. As a Site Specialist II at ICON, you will play a key role in maintaining critical clinical systems, supporting site activation activities, and contributing to the smooth delivery of trials through effective technical coordination, system management, and regulatory compliance. What you will be doing Manage and support ICON s Investigator Database across production, development, and test environments, ensuring performance and system readiness. Provide application support by implementing, configuring, and testing enhancements and new releases, working closely with end users and IT teams. Resolve user issues and service requests via ServiceNow, manage user access, and maintain system and training documentation. Support the Investigator Survey Tool and ensure successful integration with ICON systems, including Salesforce. Collaborate with Site Partners to facilitate site activation, ensuring timely collection and tracking of regulatory and start-up documentation in accordance with ICH/GCP and local regulatory requirements. Your profile Experience in application support, technical operations, or system administration within clinical research, life sciences, or healthcare. Prior experience working with Salesforce systems , including managing user access, troubleshooting, and maintaining data integrity. Strong problem-solving skills and the ability to communicate effectively across cross-functional teams and global stakeholders. Knowledge of regulatory processes related to clinical trial start-up and site activation, including documentation and TMF compliance. Working knowledge of ICH/GCP guidelines, country-specific regulations, and service management tools such as ServiceNow.

Business Function Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Banks operational processes and inspire to delight our business partners through our multiple banking delivery channels. Job Purpose You will manage the applications in Regulatory reporting as well as supporting applications for middle office technologies, working closely with Business, Operation, Solution engineers, software development teams and business analysts and report directly to the project manager. Your main tasks will include performing detailed requirements analysis, documenting processes, and performing some user acceptance testing. To succeed in this role, you should have a natural analytical way of thinking and be able to explain difficult concepts to non-technical users. it will require expertise in investigation / debugging, problem solution. Also, will require planning and executing the maintenance and support releases for payment systems. Job Duties & Responsibilities Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions across Payment applications. Leading ongoing reviews of business processes and developing automation strategies. Plan the technology roadmap with an execution plan around it, the technology roadmap will not cover the future technologies, but, also cover the replacement of current set of applications Design and build enterprise applications for solutions which are used across multiple application (and hence multiple business teams) Effectively communicating your insights and plans to cross-functional team members and management. To understand user requirements in developing and installing group solutions. Manage all stages of project development including performing requirements analysis, system design, development, testing, training, roll out and post-production support Responsible for Service delivery of the team with focus on SLAs and customer management ensuring no escalations. Managing stakeholder s relationship with different BU s and ability to manage escalated issues/ potential escalation In the absence of group solutions provide local solutions to automate functions which can help in streamlining operations and own application/process/solution. The ability to influence stakeholders and work closely with them to determine acceptable solutions. Own Root cause analysis provide tactical and permanent solution Continue process improvement across the application portfolio. Proactive analysis to drive down outage, improve recovery time and reduce time to engage Work with management to determine and deliver key performance indicator, Service level agreement metrics Upgrade and implementation of new application system. Principle point of contact for all Department head to review status, milestones, risks and issues, and follow up on action items from Steering Committee. Experience creating detailed reports and giving presentations. Excellent planning, organizational, and time management skills. Staying up-to-date on the latest process and IT advancements to automate and modernize systems. Requirements Good knowledge of banking domain including Trade, Core banking and Retail banking. Experience in regulatory reporting projects would be a huge plus. Designed, developed and enhanced various banking, business and technical applications like FINMECHANICS, CIMS, FINNET, TBMR and regulatory reporting systems. Experience of successfully facing off to senior business leaders Minimum 12-15 Years of experience in Information Technology with exposure to Payment Systems application and experience in development of software preferably in a Financial Service Industry. Wide knowledge of current and future trends in business and technology environment. Experience creating detailed reports and giving presentations. Education / Preferred Qualifications Technology, Engineering or IT Bachelor s degree Core Competencies Knowledge of banking payment system Domain. Possess Strong problem solving, analytical skills with an ability to handle multiple tasks & prioritize accordingly. Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process. Designed, developed and enhanced various banking, business and technical applications like FINMECHANICS, CIMS, FINNET, TBMR and regulatory reporting systems. Strong inter-personal & negotiation skills in dealing with HO and department users Must be flexible, adaptable and have ability to work in a fast-paced changing environment. Fundamental analytical and conceptual thinking skills Self-Motivator and team player Excellent documentation skills. A track record of following through on commitments Technical Competencies Very good knowledge in Oracle PL/SQL and sound technical knowledge in Database Administration. Operating systems Internet-based systems Web based applications. Experience of handling host to host connectivity with multiple ecosystem players will be useful Advanced technical skills Competency in Microsoft applications including Word, Excel, and Outlook.

Not Applicable Specialism Microsoft Management Level Senior Associate & Summary At PwC, our people in cybersecurity focus on protecting organisations from cyber threats through advanced technologies and strategies. They work to identify vulnerabilities, develop secure systems, and provide proactive solutions to safeguard sensitive data. As a cybersecurity generalist at PwC, you will focus on providing comprehensive security solutions and experience across various domains, maintaining the protection of client systems and data. You will apply a broad understanding of cybersecurity principles and practices to address diverse security challenges effectively. Why PWC At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purposeled and valuesdriven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us . At PwC , we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. & Summary We are looking for experienced members with strong analytical and problemsolving abilities willingness and to learn new technologies and adapt to changing project requirements ability to prioritize tasks and manage time effectively to meet deadlines good verbal and written communication skills ability to work collaboratively in a team setting s The Operations Engineer is responsible for operations of Digital Products and Technology Supporting Business Applications. While the engineer will not do development work , they perform code release deployments and technology upgrades to these environments and will be required to troubleshoot and monitor issues that require knowledge of development languages, COTS applications, and infrastructure (cloud and on prem). This role has a broad knowledge of the business functions to resolve critical and strategic customer technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for driving success around Service Level Agreements for Level 2 and 3 application support services regardless of delivery source. The Resource will be expected to take up weekend support on as needed. Mandatory skill sets The Operations Engineer is responsible for operations of Digital Products and Technology Supporting Business Applications. While the engineer will not do development work , they perform code release deployments and technology upgrades to these environments and will be required to troubleshoot and monitor issues that require knowledge of development languages, COTS applications, and infrastructure (cloud and on prem). This role has a broad knowledge of the business functions to resolve critical and strategic customer technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for driving success around Service Level Agreements for Level 2 and 3 application support services regardless of delivery source. The Resource will be expected to take up weekend support on as needed. Using tools like Azure DevOps/VSTS, validate requirements, deploy, and troubleshoot deployments of code and technologies in stage and production environments. Demonstrating communication skills and the ability to drive continuous performance improvements with the stakeholders, vendors and technology subject matter experts. Develop, troubleshoot and operate Terraform IaC (infrastructure as code); Building, maintaining and controlling stage and production environments. Troubleshooting incidents in stage and production environments. Being proactive in monitoring and alerting capabilities exist for all components of the platform. Ensuring system health and capacity is reviewed and enhanced as needed. Documenting Standard Operating Procedures (SOPs), and performing knowledge transfer to others. Managing Azure (Required) / AWS / GCP or distributed VMware environments. Demonstrating knowledge of at least one container technology such as Docker and one database technology such as. MySQL, MSSQL, or Postgresql. Working with code management tooling such as Github or Gitlab. Possessing knowledge of CI/CD pipeline tooling and deployments. Demonstrating Linux and Windows administration experience; and, Possessing experience in configuration management across a multiplatform estate such as Ansible, Puppet or Salt. Developing and maintaining a current understanding of the technical architecture and designs associated with the application services delivered, and all relevant enabling technologies. Defining and maintaining administrative processes that support existing and new application services and capabilities; and, Working in complex technical environments. Preferred skill sets Devops Years of experience required 3 to 5 years Education qualification BTech/BE/MTech from reputed institution/university as per the hiring norms Education Degrees/Field of Study required Bachelor of Engineering Degrees/Field of Study preferred Required Skills Azure Devops Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Azure Data Factory, Communication, Creativity, Cybersecurity, Cybersecurity Framework, Cybersecurity Policy, Cybersecurity Requirements, Cybersecurity Strategy, Embracing Change, Emotional Regulation, Empathy, Encryption Technologies, Inclusion, Intellectual Curiosity, Learning Agility, Managed Services, Optimism, Privacy Compliance, Regulatory Response, Security Architecture {+ 8 more} Travel Requirements Available for Work Visa Sponsorship

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.. Job Summary:. The Application Management Specialist (Workstations and Mobility) will be responsible for the deployment, configuration, management, and support of applications across workstation and mobile devices within the organization. This role involves working closely with the Unified Endpoint Manager and other UEM specialists to ensure a cohesive approach to endpoint and application management.. Key Responsibilities:. Application Deployment and Configuration:. Develop and implement standardized processes for the deployment and configuration of applications on workstation and mobile devices.. Ensure that all applications are configured according to company policies and industry best practices.. Manage application packaging, distribution, and updates for both workstations and mobile devices.. Application Management and Support:. Monitor and maintain the health and performance of applications on workstation and mobile devices.. Provide technical support and troubleshooting for application-related issues on both platforms.. Manage application inventory and lifecycle, including procurement, deployment, maintenance, and decommissioning.. Collaboration and Coordination:. Work in conjunction with other UEM specialists (e.g., Policy and compliance officer or Endpoint security Specialist) to ensure a unified approach to endpoint and application management.. Collaborate with IT, cybersecurity, and other relevant teams to ensure application security and compliance.. Participate in cross-functional projects to enhance overall endpoint and application management.. Security and Compliance:. Implement and manage security measures for applications, including application whitelisting, patch management, and access controls.. Ensure compliance with regulatory requirements and internal security policies.. Conduct regular security assessments and vulnerability scans on applications for both workstations and mobile devices.. Policy Development and Documentation:. Develop and maintain policies and procedures related to application management for workstations and mobile devices.. Document application configurations, processes, and support procedures.. Ensure that all documentation is up-to-date and accessible to relevant stakeholders.. Training and Awareness:. Develop and deliver training programs to educate employees on application best practices and security measures for workstations and mobile devices.. Promote a culture of security awareness within the organization.. Continuous Improvement:. Stay updated on emerging technologies, trends, and best practices related to application management for workstations and mobile devices.. Recommend and implement improvements to enhance application management processes and tools.. Qualifications:. Bachelor’s degree in Information Technology, Computer Science, or a related field.. Minimum of 3-5 years of experience in application management or a related role.. Strong understanding of application deployment, configuration, and management tools and technologies for both workstations and mobile devices.. Knowledge of regulatory requirements and industry standards related to application security and compliance.. Excellent analytical, problem-solving, and communication skills.. Ability to work independently and as part of a team.. Microsoft Intune. Relevant certifications (e.g., Microsoft Certified: Modern Desktop Administrator Associate, CompTIA A+, ITIL) are a plus.. About Us. Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.. At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.. #. Show more Show less

Job Description. Job Summary:. We are seeking a highly motivated and enthusiastic Service Desk L1 Engineer to join our IT team. As an entry-level position, this role is ideal for recent graduates looking to start their careers in IT support. The Service Desk L1 Technician will be the first point of contact for customers seeking technical assistance and will provide initial support and troubleshooting for various IT issues.. Key Responsibilities:. First Point of Contact: Serve as the initial point of contact for customers seeking technical assistance via phone, email or Self Ticket.. Troubleshooting: Identify, diagnose, and resolve basic technical issues related to hardware, software, and network connectivity.. Ticket Management: Log and track all incidents and service requests in the ticketing system, ensuring accurate and detailed documentation.. User Support: Assist users with password resets, account unlocks, and basic application support.. Escalation: Escalate complex issues to higher-level support teams (L2/L3) as needed, while ensuring timely follow-up and resolution.. Knowledge Base: Contribute to the creation and maintenance of internal knowledge base articles and user guides.. Customer Service: Provide exceptional customer service, maintaining a positive and professional demeanor at all times.. Team Collaboration: Work collaboratively with other IT team members to ensure efficient resolution of technical issues and continuous improvement of service processes.. Qualifications:. Education: Bachelor's degree in Information Technology, Computer Science, or a related field( B,sc, BCA ,B.tech). Technical Skills: Basic understanding of computer hardware, software, and networking concepts.. Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.. Problem-Solving: Strong analytical and problem-solving skills, with a keen attention to detail.. Customer Service: A customer-centric mindset with a passion for helping others.. Adaptability: Ability to work in a fast-paced environment and handle multiple tasks simultaneously.. Team Player: A collaborative team player with a willingness to learn and grow.. Preferred Qualifications:. Certifications: Relevant certifications (e.g.ITIL Foundation) are a plus but not required.. Internship Experience: Prior internship or practical experience in an IT support role is advantageous.. What We Offer:. Competitive salary and benefits package. Opportunities for professional development and career advancement. A supportive and inclusive work environment. Hands-on training and mentorship from experienced IT professionals. Additional Information. At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation.?Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity.. Diversity,?equity and?inclusion (tietoevry.com). Show more Show less

As a Technical Solution Analyst I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used, including gathering log files, querying tables, updating database fields, and cycling servers. Effective verbal and written communication with clients and internal collaborators. Documentation of notes, activities, resolutions, and knowledge articles throughout the investigation lifecycle. By prioritizing work based on severity. Youll strike a balance between client and business needs. Collaborating among and across teams ensures that issues are addressed by the appropriate individuals. We require the candidate be efficient in SQL. Career Level - IC1 Career Level - IC1 Basic Qualifications: A minimum of four years of related work experience and a bachelors degree, including: An academic qualification in computer engineering, computer science, information systems, software engineering, or a related field. Preferred Qualifications: 0 to 2 years of experience in application support, client/customer support, incident management, problem management, and change management. Knowledge of SQL. Readiness to work during the shift from 5:30 PM to 2:30 AM IST. Outstanding interpersonal abilities and adept at efficient communication with collaborators across various regions of the globe. Prospective employees need to be ready to work different shifts and provide on-call support .

Job Details: The IT Operations Developer II is responsible for providing technical support, maintenance, and development for business applications This role involves troubleshooting issues, implementing bug fixes, developing enhancements, and ensuring optimal application performance The ideal candidate will have strong technical skills, a deep understanding of software development, and a commitment to delivering excellent user support Essential Duties and Responsibilities: Application Support: Provide technical support for business applications, addressing user queries and resolving technical issues promptly Troubleshooting: Diagnose and troubleshoot difficult application problems, working with users and functional teams to identify root causes and implement solutions Development and Enhancement: Develop and implement application enhancements, bug fixes, and new features based on user requirements and business needs Performance Monitoring: Monitor application performance and system health, ensuring applications run efficiently and identifying potential issues before they impact users User Assistance: Assist users with application-related questions and provide training and documentation to help them effectively use the applications Incident Management: Manage and prioritize incidents and service requests, ensuring timely resolution and stakeholder communication Collaboration: Work closely with development teams, IT, and other stakeholders to implement application updates, patches, and enhancements Documentation: Maintain comprehensive documentation of application configurations, support procedures, development changes, and troubleshooting steps Change Management: Participate in change management processes, ensuring application changes are tested and deployed smoothly Compliance and Security: Ensure applications comply with security policies and regulatory requirements, implementing necessary controls and safeguards Continuous Improvement: Identify process improvements and automation opportunities to enhance application support and efficiency Perform other assigned job-related duties that align with our organizations vision, mission, and values and fall within your scope of practice Qualifications: Education: Bachelors Degree or relevant experience Computer Science, Management Information Systems, or a related field Preferred Certification(s): Any relevant IT Certification Experience: 1+ years relevant or practical experience Special Skills: Proficiency in Programming Languages: Experience with relevant languages like Java, C++, and JavaScript is crucial for developing and supporting applications Database and SQL Server Experience: Experience of working with databases and performing data analysis is essential Web Development Skills: Experience of HTML, CSS, and object-oriented programming to support web-based applications Cloud Computing: Experience with cloud computing, as many applications are now cloud-based Technical Solution Development: Experience developing, supporting, and maintaining technical solutions is essential Developing Collaborator: Improves eloquence in technical discussions Displays growing empathy and self-awareness in team dynamics Demonstrates enhanced problem-solving skills and time management Adapts well to changes in project requirements and technologies

Description & Requirements Position Summary Provides application support for a specific set of Infor products and other third-party reporting application. This role is required to work on shifting schedule (either APAC,EMEA or US) Essential Duties Responsible for maintaining clear, concise, and timely communications with affected parties during the investigation and resolution of any individual or system-wide outage Track and monitor application issues through the centralized ticketing system. Responds to incidents, record incident activity and solving problems Able to work independently utilizing all available support material and tools to successfully resolve problems or refer to appropriate escalation process Performs user administration to internal applications. Manages workload effectively and provides accurate accounting of work and time allocation. Maintains and creates documentation around technical troubleshooting and best practices. The goal is to improve self-reliance and reduce dependency on the availability of development or external team resources for the initial troubleshooting and resolution of incidents or outages Provides input regarding methods to increase operational efficiencies and technical product improvements Become internal expert on supporting Infor software and other enterprise products Basic Qualifications 2+ years of previous application support 1+ years experience of SQL (Microsoft/Oracle/DB2/Postgre) Strong analytical skills. Ability to consistently perform in a high pressure, deadline oriented global environment. Good organizational skills. Clear communication skills in both verbal and written/electronic mode. Familiar with basic function of Reporting applications Knowledgeable on any of the Reporting Applications (Birst / Power BI/ Tableau / SSRS / Domo) Preferred Qualifications 2+ of application and/or business process experience. Proven software application troubleshooting skills. Background in functional business area Solid track record in an operational/support role, understands incident, problem or change management and how to drive stability across organizations. Strong and keen focus on operational performance metrics and trend analysis Ability to write a SQL script from scratch and ability to understand existing scripts Knowledge on Microsoft Power Platforms

This role will be responsible for overall Infrastructure & Datacentre management of Yokogawa India limited where candidate will manage and develop roadmap, re-design infrastructure upgrade, refresh, migration, and operational tasks. Candidate must have 8-12 years of IT industry experience and proficient in enterprise IT, including servers, storage, virtualization, networking concepts of on-premises, hybrid, and cloud environment. He/she must have hands-on experience working in both On-premises as well as cloud delivery model such as, IAAS/SAAS/PAAS. Some of the key responsibilities includes, and not limited to, Manage and support heterogenous infrastructure that consist of Physical & Virtual servers, Storage, Backup, Datacentre, High availability, Disaster Recovery, Business Continuity plans Assist in the architecture, design, build and Deploying the Servers & cloud infrastructure within Microsoft Azure Maintenance of On-premises servers and Datacentre Servers Well versed with scripting for automation via Terraform. Provisioning, managing Azure Infrastructure using automation PowerShell Strong understanding of Azure Cloud and active directory Create architectural and migration roadmap for On-premises Servers and Applications on Azure solution Strong understanding of different Azure IaaS services and platform and their associated limitations. Understanding and exposure to Azure Cloud, Hands-on experience of Azure Scale Sets, Load Balancer, Azure networking, Azure Monitor, Alerts, and Log Analytics Infrastructure monitoring & Logging (Ex: Tools like SCCM, Nagios, ManageEngine, InfraON, Grafana, Splunk) Strong Knowledge of Intune and its maintenance Maintaining the regulatory systems about ISMS policy (Information System Management Systems) Printer Management and Governance. Responsible for managing, installing, and configuring new servers / storage systems for business as per their requirement. Experience in managing Virtual Machines (VM), Hyper-V and support cloud migration activities. Expertise in managing and supporting Microsoft 365 workloads - Exchange online, Intune, MS Teams, SharePoint, AIP, ATP, Azure AD Connect, defender, license, and user management. Experience in managing and supporting Active Directory, DNS, SMTP, DHCP, Group Policy, printer management, and supporting business-critical systems. Embrace a culture of continuous service improvement and service excellence. Strong expertise in automating operational tasks, innovation, value adds, process and cost optimization that improves resource productivity as well as end user experience. Monitoring the installed systems [hardware, software, and services] for operational metrics. Ensure installed systems are optimized in terms of availability, stability, integrity, performance and scalability with necessary security updates, patches etc. Strong understanding of the ITIL framework with in-depth knowledge and experience in incident, problem, change & knowledge management, and exposure to ticketing tool (like SNOW, Remedy), other disciplines related to service delivery. Analyse current technologies used within the company and determine ways to improve. Develop and produce infrastructure best practices and standards. Respond to production events in restoring services quickly and efficiently lead root cause analysis and remediation. Review the infrastructure requirements and make recommendations on ways to improve or cost optimizations. Support team in Audit related activities. develop, document, and maintain operational procedures. Support successful execution with participation in organization wide IT transformation projects. Qualifications and General Skills / Experience: Education : Masters/Bachelor of Engineering in Computer Science or IT or equivalent Technical Certification : Candidate must have either MCSE / MCSA / MTA / Solution Architect / Azure/ AWS or equivalent credential Process : ITIL knowledge is essential, and ITIL V3 certification will be an added advantage Soft Skills : Excellent verbal and written communication, problem-solving and presentation skills, and proactive attitude Collaborate with others within the Infrastructure Team as well as the Application Support teams on design and strategy Based on business need, flexible to work outside business hours, weekends, and holidays. Ability to work independently and as a team member, establish and maintain cooperative working relationships with coworkers Ability to connect on-premises technology and services, to cloud offerings. Stay current on technology and industry trend Are you being referred to one of our roles? If so, ask your connection at Yokogawa about our Employee Referral process!

The Global Functional Expert (GFE) will partner with: R2R GL GPO and Oracle Application Labs (OAL) IT Teams to provide comprehensive general ledger, related systems and critical business process support. The individual hired as GFE will work closely with the General Ledger GPO teams to gain understanding of the general ledger systems, chart of accounts, and key R2R global business processes. Details are as below: Primary responsibility to triage service requests concerning issues with general ledger systems, chart of accounts, and key R2R global business processes Provide and reinforce end user training to optimize processes and systems performance Support period end close activities Support setup requirements for general ledger systems, chart of accounts, and key R2R global business processes Participate in UATs, For Quarterly new release upgrades, enhancements and New Ledger/Company Code Implementation. Participate in the evaluation of existing sub-processes and where appropriate perform analysis to identify efficiencies and cost saving initiatives Participate in collaborative efforts with cross functional teams to devise solutions for problems that impact general ledger systems, chart of accounts, and key R2R global business processes Support in identification and implementation of systems-based solutions to emerging problems caused by changing business or workforce requirements Partner with the SOX PMO to test R2R key controls & EY Audit Requirements Preferred Qualifications : Bachelor s in commerce 8 + years of Finance / Accounting / Project Management Experience working with Oracle s accounting modules and related applications Experience with General Ledger, Intercompany, and Cash desirable. Ability to effectively communicate verbally and in writing and build strong relationships across geographies Detail oriented, yet able to identify issues and grasp concepts at a broader level. The Global Functional Expert in Application Support Team, will partner with GPO, OAL and Business Groups to provide comprehensive GCO Systems and Critical Business Process Production Support in JAPAC/EMEA/AMER time zones and track the systems performance throughout. Some of the key roles are, responsible to triage service requests concerning issues with General Ledger (GL) / Intercompany (IC) and Cash Management (CM) Systems, Chart of Accounts, SmartView and EPM Applications, System Setup requirements for GL, IC and CM modules, UATs for Quarterly New Releases, End to End during New Ledger Setup and Load Test, OIM Request Approvals, FGC Key Application Control Testing and EY system controls audits, Access Management (GL, CM, EPM-FCC, Blue Print). The rehire is critical as we cover different time zones with immediate assistance / resolution of Systems Issues in the Day-to-Day activities and also the close monitoring.