Application Support Executive

Job Description

Organization Overview: CenturyIQ Solutions India Private Limited, based in Mumbai, serves as the dedicated captive unit of Century Financial, UAE. Its primary objective is to manage and execute outsourced responsibilities delegated by Century Financial, setting itself apart through an unwavering commitment to knowledge process services that transcend conventional data-driven and technology-centric transformations. Role Overview: We are seeking a detail-oriented and technically proficient Application Support Executive to join our team. In this role, you will provide frontline support for trading platforms, ensuring high availability and optimal performance of trading systems used by the front-office, middle-office, and back-office teams. You will play a critical role in resolving incidents, managing system performance, and collaborating with development and infrastructure teams. Job Description: Monitor, support, and troubleshoot trading platforms and related applications in real-time. Provide 1st and 2nd level support to traders and operations teams, ensuring minimal disruption to trading activity. Investigate and resolve system and application issues, including order routing, trade capture, and market connectivity. Act as a liaison between internal users and development teams for bug fixes and feature enhancements. Coordinate and perform application deployments, patching, and version upgrades in test and production environments. Maintain and update system documentation, procedures, and incident logs. Participate in incident management, root cause analysis, and continuous improvement initiatives. Ensure adherence to regulatory and compliance requirements in system operations. Provide support during market hours and participate in an on-call support rotation, including weekends or holidays if required. Requirements: Bachelor’s degree in computer science, Information Technology, Finance, or a related field. 2–5 years of experience in application support, ideally within a trading or financial services environment. Solid understanding of financial markets and trading workflows (Equities, Derivatives, FX, etc.). Hands-on experience with trading platforms such as Bloomberg, FIX Protocol, Fidessa, or proprietary trading systems. Strong scripting and troubleshooting skills (e.g., SQL, Bash, Python, or PowerShell). Experience working with Linux/Unix and Windows operating systems. Knowledge of networking concepts and system monitoring tools (e.g., Splunk, Nagios). Ability to work under pressure and resolve critical issues in real-time. Strong communication skills and client-facing experience. Preferred Qualifications: Experience with electronic trading systems, low-latency environments, or algorithmic trading platforms. Familiarity with ITIL practices and ticketing systems like JIRA or ServiceNow. Certification in finance (e.g., CFA Level 1) or IT (e.g., AWS, ITIL, or Linux certifications). Work Environment: Fast-paced, high-pressure environment aligned with market hours. May involve early morning, evening, or weekend shifts, including on-call responsibilities.