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AI Success Manager

AI Success Manager

Hireginie

3 years

0 Lacs

Noida Uttar Pradesh India

Posted:2 weeks ago| Platform:

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Skills Required

ai service support automation efficiency drive deployment management technology chat integration testing data compliance logic reporting engineering test webhooks upselling collaboration writing content finance billing zendesk freshdesk scoping timeline communication risk optimization

Work Mode

On-site

Job Type

Full Time

Job Description

About the Client

tech-enabled outsourcing platform

About the Role

AI Deployment Specialist

Key Responsibilities

Conduct deep-dive sessions with clients to understand their goals, data flows, compliance needs, and success metrics.
Translate business requirements into a structured AI agent blueprint including conversation flows, prompts, fallback logic, and reporting mechanisms.
Collaborate with Product, Engineering, and Operations teams to configure, test, and launch AI agents within defined timelines and budgets.
Integrate AI solutions with CRMs, telephony systems, and external data sources via APIs and webhooks; validate all end-to-end interactions.
Lead User Acceptance Testing (UAT), gather feedback, and ensure smooth go-live.
Monitor key performance indicators such as containment rate, CSAT, and resolution times; iterate to improve agent performance.
Identify new use cases, recommend channels, and build business cases to support upselling and cross-selling efforts in collaboration with Sales.
Surface product gaps and contribute to the product roadmap with data-backed insights.
Coordinate with the operations team and other stakeholders to ensure smooth delivery and timely resolution of any issues.
Support growth initiatives by identifying opportunities for account expansion and soliciting client referrals.
Guide the prompt writing and content team in designing, launching, and optimizing AI agents.
Collaborate with Finance for billing-related activities.
Host regular business reviews (weekly, monthly, and quarterly) to proactively address client needs and provide effective solutions.

Required Skills & Qualifications

3+ years of experience in deploying conversational AI solutions (voice or chat) in a client-facing capacity.
Demonstrated experience integrating AI agents with CRMs or ticketing platforms like Zendesk, Freshdesk, or custom systems.
Familiarity with web technologies and APIs; able to collaborate closely with engineering teams.
Strong project management skills including scoping, timeline management, stakeholder communication, and risk mitigation.
Excellent verbal and written communication skills—capable of translating complex technical concepts into clear business value.
A continuous improvement mindset—viewing go-live as just the beginning of the optimization journey.

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