AI Success Manager

Where you'll be doing

• Conduct deep-dive sessions to capture goals, data flows, compliance rules, and success metrics.
• Translate requirements into a clear agent blueprint for building AI agent—conversation flows, prompts, fallback logic, and reporting.
• Coordinate Product, Engineering, and Ops to configure, test, and launch the AI agent within agreed timelines and budgets.
• Connect the agent with CRMs, telephony, and data sources via APIs and webhooks; validate end-to-end hand-offs.
• Guide customers through UAT, collect feedback, and secure go-live approval.
• Track containment rate, CSAT, and other KPIs; fine-tune prompts and flows to boost performance.
• Identify new use cases and channels, build business cases, and partner with Sales to grow account revenue.
• Surface product gaps and influence the roadmap with data-backed insights.
• Support and coordinate with the operations team and other stakeholders to ensure seamless delivery to customers. Raise open issues with cross-functional teams and drive resolution in a timely manner.
• “Growth” getter & upseller: Find opportunities to upsell/cross-sell/upgrade in existing customer base to expand the MRR or recurring revenue. Solicit references from existing customers.
• Own the customer journey from kickoff to steady state, helping prompt writers design, launch and iterate on their AI agents.
• Coordinate with finance teams for billing initiatives.
• Run regular check-in meetings through weekly, monthly, and quarterly business reviews to proactively address customer needs, and concerns, and provide quick and effective solutions.

Requirements

• 3+ years

  in customer-facing implementation of conversational AI (voice or chat).
• Proven experience integrating AI solutions with CRMs or ticketing platforms (e.g., Zendesk, Freshdesk, custom stacks).
• Comfort with basic web tech and APIs, enough to collaborate effectively with engineers.
• Strong project-management discipline: scoping, timelines, risk mitigation, stakeholder updates.
• Executive-level communication skills; able to translate technical details into business impact.
• Mindset of continuous improvement—you treat go-live as Day 1, not done.

Logistics

• Compensation: Competitive!
• Joining: ASAP!
• Location: Noida

Why should you consider us seriously?

• We believe that long-term, people over product and profits, prioritize culture over everything else. See Glassdoor reviews.
• We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
• Freedom and Responsibility 🦅
• Entrepreneurial Team 💪
• Exponential Growth 📈
• Healthcare (Physical & Mental Wellness) 😌

Please Note:

SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status