Admission counselor

Getskill Academy

We are looking for a dynamic and enthusiastic Academic Counselor to drive the admissions process for prospective students. In this role, you will engage with leads (via phone, email, or chat), provide detailed information about our courses, guide them through the enrollment process, and convert inquiries into enrolled students. You will play a critical role in promoting our academy’s programs and ensuring a smooth transition from interest to enrollment.

Key Responsibilities:

• Lead Engagement & Qualification: Reach out to leads generated from online inquiries, marketing campaigns, or referrals, and qualify them based on their academic interests, career goals, and eligibility for specific courses.
• Course Counseling & Guidance: Provide comprehensive information to prospective students about the academy's courses, curriculum, and career opportunities. Help them select the right program based on their interests and background.
• Admissions Process Management: Guide prospective students through the entire admissions process, from initial inquiry to submission of required documents, and ensure a smooth enrollment experience.
• Follow-Up & Nurturing: Proactively follow up with leads and applicants, addressing any concerns or questions they may have, and nurturing the relationship until the student is enrolled.
• Conversion Optimization: Work to convert leads into enrolled students by leveraging product knowledge, understanding the student’s needs, and providing timely and relevant information.
• Consultation Calls & Demos: Schedule and conduct consultation calls or virtual meetings to answer specific questions, provide career advice, or demo the academy’s platform (if applicable).
• Record Keeping & CRM Management: Maintain detailed records of student interactions, including lead source, communication history, and progress through the admissions pipeline, using CRM tools or student management systems.
• Collaboration with Marketing & Sales: Work closely with the marketing team to ensure alignment on messaging and follow up on leads generated through campaigns and social media channels.
• Admissions Goals & Targets: Meet or exceed daily/weekly/monthly admissions targets, ensuring the academy consistently meets enrollment objectives.
• Reporting & Feedback: Report on lead conversion rates, success metrics, and feedback on student concerns or objections to the Admissions Manager or Director.

Requirements:

• Bachelor’s degree in Education, Business, Marketing, or a related field.
• 2–3 years of experience in academic counseling, sales, or customer service, ideally in an educational or training environment.
• Strong phone communication skills with the ability to engage and motivate leads.
• Excellent interpersonal and persuasive communication skills, both written and verbal.
• Ability to work independently, stay organized, and manage a high volume of leads and follow-ups.
• Experience using CRM tools (e.g., HubSpot, Salesforce) or student management systems to track leads, communication, and progress.
• Goal-oriented with a proven ability to meet or exceed admissions or sales targets.
• Strong understanding of educational programs, career paths, and student needs.
• Ability to handle objections and provide solutions that align with both the academy’s offerings and student goals.

Preferred Qualifications:

• Experience in tele-sales or customer relationship management within the education or training industry.
• Familiarity with online learning platforms and skill-based training programs.
• Strong networking and relationship-building skills.
• Ability to work in a fast-paced, target-driven environment.