Voice-Technical Support Representative - Active Directory,Intune

Position Type

Type Of Hire

Education Desired

Travel Percentage

About The Team

What You Will Be Doing

• Provides assistance in resolving technology support issues
• Performs account provisioning, de-provisioning and maintenance using active directory
• Provides effective customer service in a 24X7X365 production environment (rotating on-call and holiday support may be required
• Utilizes soft skills and troubleshooting skills to resolve client issues and questions
• Asks probing questions to gather relevant information on routine and complex calls
• Installs, configures and troubleshoots desktop systems, workstations, servers and network issues in a heterogeneous environment
  

What You Bring

• 0.6 Months -1.0 years of experience in Active directory and Intune company portal
• Prioritizes and escalates support incidents and requests based on business impact and documented guidelines
• Maintains passwords, data integrity and file system security for the desktop environment
• Communicates highly technical information to both technical and nontechnical personnel
• Recommends solutions including new acquisitions and upgrades
• May have expertise in commonly used business applications
• May handle phone and email assistance as well
• Other related duties assigned as needed
  

Education Requirements

What We Offer You

• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities – FIS is your final career step!
• A competitive salary and benefits
• A variety of career development tools, resources and opportunities
  

Privacy Statement

Sourcing Model