Voice Network Engineer

TCS has been a great pioneer in feeding the fire of Young Techies like you. We are a global leader in the technology arena and there's nothing that can stop us from growing together.

TCS Hiring for Network Avaya Voice

Experience Range: - 5 To 8 Yrs(mandatory)

Job Locations : Delhi

Roles and Responsibilities

• End to end technical support for IC and WFO services
• Documentation – Support Procedure, Inventory
• Vendor Coordination with Telecoms Service provider & OEM
• Involvement into all voice infrastructure day to day issues

Must have:

• Experience on Avaya Interaction Center 7.2
• Experience on administration and troubleshooting of IC chat and Voice integrations.
• Experience in installation and configuration of Avaya/ Verint WFO 12
• Extensive experience in maintaining and troubleshooting Verint Work Force Management application.
• Experience in administering and troubleshooting issues with Customer Feedback and WFM Forecasting & Scheduling.
• Should have Experience in administering and maintaining Avaya Contact recorder V12
• Experience on AES 6.3 integration and maintenance
• Experience on troubleshooting CTI issues with contact center applications

Good to have:

• Exposure Avaya Communications Manager and CMS
• Windows and Unix administration
• Modular messaging
• ITIL certification
• Certification

Interested candidate can share their resumes with the mandatory details mentioned below.

Please update the details:

1. Total years of Exp:

2. Email ID :

3. Present Company:

4. Current & Preferred Location:

5. Mobile No.:

6. Current CTC:

7. Expected CTC:

8.Notice Period:

9. Working With TCS /CMC ( Direct Payroll) earlier (Yes/ NO):

10. No Of job change:

govind.vijayan@tcs.com

Minimum Qualification:

15 years of full-time education

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