Trainee Process Consultant-Non-Voice -Mumbai

The role of a Trainee Process Consultant-Non-Voice based in Mumbai is to contribute to the overall team performance and profitability by implementing action plans that will enhance and maintain client satisfaction. As a Trainee Process Consultant-Non-Voice, you will be responsible for possessing basic knowledge of Claims Administrations - Non Voice, demonstrating good reasoning and analytical skills, and communicating fluently in the required language for the function/location. Active listening skills, a passion for learning, and influencing skills are essential for this role. You must be able to comprehend the process requirements well, adhere to attendance and punctuality norms, and acquire knowledge & skills related to the process. Key Responsibilities: - Processing claims, developing projects, and handling calls as per the process guidelines - Adhering to SLA, understanding Quality & Auditing parameters, and meeting assigned productivity goals - Understanding and adhering to quality standards and meeting TAT Mandatory Skills: - Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills - Proficiency with necessary technology, including computers, software applications, phone systems, etc. - Ability to understand basic data and take appropriate action - Ability to drive individual and team efficiency and productivity through effective metric management - Ability to coach, train, and motivate employees, evaluate their performance, lead and develop teams towards improved performance - Ability to delegate and manage workloads and projects across functions within the organization - Strong problem-solving skills, conflict management, issue anticipation, troubleshooting, and proactive solutions implementation Preferred Skills: - Proficiency in MS Office - Typing skills & computer proficiency - Effective communication skills in English - Good analytical skills and comprehending ability Education: Any Graduate Experience: 0-1 Year Location: Mumbai, India Join us in this exciting opportunity to grow and develop your skills in a dynamic and supportive work environment.,