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1.0 - 6.0 years

3 - 3 Lacs

Bangalore/ Bengaluru

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We are Hiring for Non voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 35K+inc Shifts :Rotational Virtual interview !! Call or whatsapp manya @8105833817 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

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1.0 - 2.0 years

1 - 2 Lacs

Tirunelveli

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We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in sales or relationship management. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Collaborate with internal teams to deliver exceptional customer service and support. Analyze market trends and competitor activity to stay ahead in the competitive landscape. Build and maintain a strong understanding of client needs and preferences. Provide tailored solutions and recommendations to meet their financial goals. Job Requirements Proven experience in sales or relationship management within the BFSI industry. Strong knowledge of emerging enterprise banking products and services. Excellent communication and interpersonal skills. Ability to work effectively in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Familiarity with UCV (Unified Customer View) systems and processes is an added advantage.

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1.0 - 6.0 years

1 - 2 Lacs

Hassan, Mandya

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We are looking for a highly motivated and experienced Branch Relationship Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in sales, preferably in the BFSI industry. Roles and Responsibility Develop and maintain strong relationships with existing clients to increase business growth. Identify new business opportunities and generate leads through effective sales strategies. Collaborate with internal teams to deliver exceptional customer service and support. Achieve sales targets and contribute to the overall performance of the branch. Provide excellent communication and interpersonal skills to build trust and rapport with clients. Stay updated on market trends and competitor activity to inform sales decisions. Job Requirements Minimum 1 year of experience in sales, preferably in the BFSI industry. Strong understanding of emerging enterprise banking products and services. Excellent communication, interpersonal, and negotiation skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills with attention to detail. Experience working with UCV (Unsecured Consumer Vehicle) loans is an added advantage.

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2.0 - 5.0 years

2 - 5 Lacs

Gurugram

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all detractors to gather feedback Identify issues with product/service Document and share insights Escalate to relevant teams Maintain a positive, empathetic tone Meet KPIs for calls and resolution Support training and projects

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0.0 - 4.0 years

2 - 4 Lacs

Noida, Gurugram, Delhi / NCR

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Hello Job Seekers, Greetings from Shining StarsITPL , We're Hiring: Customer Service Executive Locations: Delhi NCR | Gurgaon | Noida Looking to kickstart or grow your career in customer service? Join our energetic team and be a part of a company that values great communication, problem-solving, and customer satisfaction. Experience: 0 - 3 Years Salary: Up to 4 LPA Who Can Apply? Fresh graduates or candidates with up to 3 years of experience Excellent verbal and written communication skills Strong problem-solving skills and customer-centric attitude Ability to multitask and work well in a fast-paced environment Key Responsibilities: Handle incoming customer queries via phone, email, or chat in a professional manner Resolve customer complaints efficiently and ensure a positive customer experience Maintain accurate records of interactions and transactions Coordinate with internal departments to follow up on customer issues Ensure customer satisfaction and provide timely updates on pending queries Meet daily/weekly performance metrics and service quality standards Perks & Benefits: Comprehensive training and onboarding Fast-track career growth opportunities Performance-based incentives Exposure to a dynamic and supportive work environment Ongoing skill development and learning programs Paid time off and holidays Interested candidates can connect with the mentioned numbers -: 7651941988 ( Neha Saxena) 9250024048 ( Nandini ) Regards, Neha Saxena HR Executive #career #growth #oppoturnity #jobvacanies #bpo #newbeginning

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1.0 - 3.0 years

3 - 5 Lacs

Chennai

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Job description Job Summary You make sound judgments and promote a Associate / Candidates focused environment. You optimize execution and results. You inspire commitment through communication and influence. You demonstrate adaptability while thinking and acting strategically. You build and sustain internal and external relationships. Flexible to work in US hours shifts. About the team The Walmart Contact Center specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email. We are a metrics driven center dedicated to driving results where our associates thrive in this high-volume environment that handles over 10 million contacts per year. We Invest in You! At Walmart, we focus on the growth and development of our associates! What You will Do As a Customer Care Senior Resolution Coordinator, you will take a high volume of incoming calls, chats, and emails from customers, stores, and associates while navigating multiple systems to aid in answering questions and resolving issues. All Customer Care Coordinators must have the ability to communicate professionally in a conversational manner while utilizing all available resources to ensure customer satisfaction. To exceed our customers needs, our associates must be punctual, reliable, problem solve, act with integrity and be dedicated to making a difference. What You will bring 1 Year to 3 Years of relevant customer service experience Excellent written and verbal communication skills Able to interact professionally with customers. Ability to manage multiple tasks simultaneously. Customer focused mindset with a high level of urgency; role model for delivering Extraordinary Customer Care In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. Review, analyze, and process critical customer queries with accuracy to provide customer satisfaction. Adhere to quality, compliance guidelines and SLAs Must type a minimum of 25 WPM Proficient with Microsoft Office programs (Outlook, Word) Successful completion of mandatory training Should be flexible work in a 24/7 work environment with rotating weekly time off. Should be able to work in permanent night shifts or any assigned shifts on a rotational basis. Any graduation About Walmart Global Tech Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. Thats what we do at Walmart Global Tech. Were a team of software engineers, data scientists, cybersecurity expert's and service professionals within the worlds leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered. We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail. Benefits Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more. Belonging We aim to create a culture where every associate feels valued for who they are, rooted in respect for the individual. Our goal is to foster a sense of belonging, to create opportunities for all our associates, customers and suppliers, and to be a Walmart for everyone. At Walmart, our vision is "everyone included." By fostering a workplace culture where everyone isand feelsincluded, everyone wins. Our associates and customers reflect the makeup of all 19 countries where we operate. By making Walmart a welcoming place where all people feel like they belong, were able to engage associates, strengthen our business, improve our ability to serve customers, and support the communities where we operate. Equal Opportunity Employer Walmart, Inc., is an Equal Opportunities Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing unique styles, experiences, identities, ideas and opinions while being inclusive of all people.

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2.0 - 5.0 years

2 - 4 Lacs

Pune

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We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in telecalling, collections, or a related field. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily collection targets and maintain accurate records of customer interactions. Provide excellent customer service and ensure satisfaction. Collaborate with internal teams to resolve customer complaints and concerns. Maintain confidentiality and adhere to data privacy policies. Job Requirements Any graduate degree from a recognized university. Proven experience in telecalling, collections, or a related field. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Strong problem-solving and analytical skills. Familiarity with banking products and services is an advantage.

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3.0 - 5.0 years

2 - 4 Lacs

Bengaluru, Peenya

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We are looking for a highly skilled and experienced Tele Calling Executive to join our team at Equitas Small Finance Bank. The ideal candidate will have 3 years of experience in telecalling, collections, or a related field. Roles and Responsibility Handle inbound and outbound calls to customers for various banking services. Resolve customer queries and issues professionally and promptly. Meet daily and monthly targets for call volume and resolution rates. Collaborate with internal teams to resolve complex customer issues. Provide excellent customer service and maintain high levels of customer satisfaction. Identify and escalate potential fraud cases to senior management. Job Requirements Minimum 3 years of experience in telecalling, collections, or a related field. Strong communication and interpersonal skills. Ability to work in a fast-paced environment and meet targets. Basic knowledge of banking products and services is an advantage. Strong problem-solving and analytical skills. Ability to build rapport with customers over the phone. Experience working with Assets Inclusive Banking - SBL. Ref number: 1390587.

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1.0 - 3.0 years

1 - 2 Lacs

Pune

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Excellent communication and interpersonal skills. Strong customer focus with the ability to create a positive guest experience. Ability to multitask and manage time efficiently.

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2.0 - 5.0 years

3 - 4 Lacs

Mumbai

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Becoming familiar with the company’s products and services Researching to find and connect with prospective clients. Maintaining relationships with existing clients. Maintaining and updating sales and business development reports.

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0.0 years

0 - 1 Lacs

Hyderabad

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Hiring for fresher|| International Semi-Voice Process|| Hyderabad|| Work from Office NOTE: Btech Graduates are not eligible for the role Qualification- Intermediate and above (Graduates from 2022, 2023, 2024 and 2025 also eligible) - Skills : Good Communication Only Freshers 5 days working, Mon - Fri Fixed Sat & Sun off. Shift: Night (Timing: 6.30PM TO 3.30AM) 1-Way Cab Package: Fresher : During Training 10,700 take home, from 4th month 13,500 Take Home + Incentive Work Location: Hyderabad Immediate Joiner only Interested candidates Share your updated resume via WhatsApp to: Harika (HR) 9603164736 Mail: harikap.axis@gmail.com References are highly appreciated

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1.0 - 5.0 years

4 - 7 Lacs

Pune

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Job description We Are Hiring for International voice / Chat Profile -: Associate / Senior Associate (Customer Support) Languages req: Excellent English communication Requirement -: Good Communication Skills Exp-: 1- 5 yrs in int voice Shifts: Rotational Location : PUNE Responsibilities and Duties: The primary responsibilities of a Customer Service specialist would be: Handling escalations and complex queries. Manage large amounts of incoming and outgoing calls / Emails/ Chats Answer calls professionally to provide information about products and services, take/ cancel orders, or obtain details of complaints. Identify and assess customers needs to achieve satisfaction Build sustainable relationships and trust with customer accounts through open and interactive communication Key skills required: Proven customer support experience or experience as a client service representative Excellent communications skills Ability to listen and active problem solving skills Good interpersonal skills Ability to handle pressure Ability to multi-task, prioritize, and manage time effectively Job Type: Full-time Qualification :Higher Secondary(12th Pass) / Any graduates (Note: All the rounds are Held through telephonic) Email : careers@glympsehr.com NOTE: - Please call or whatsapp Manya @ 9606553812 / 6364808230 and schedule your telephonic interviews !! !!!Thanks & Regards HR TEAM!!!

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2.0 - 3.0 years

2 - 5 Lacs

Telangana

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We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank, with 2-3 years of experience in the BFSI industry. Roles and Responsibility Manage relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Develop and implement effective sales plans to achieve business objectives. Collaborate with internal teams to resolve customer complaints and issues. Provide excellent customer service and support to build strong relationships. Analyze market trends and competitor activity to stay ahead in the market. Job Requirements Proven experience as a Relationship Manager in the BFSI industry, preferably in affordable housing finance. Strong knowledge of housing loan products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with cross-functional teams to achieve business objectives.

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0.0 - 1.0 years

2 - 3 Lacs

Jaipur

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Role & responsibilities Assist students with accommodation inquiries and bookings. Communicate with housing providers to gather and share relevant information. Maintain up-to-date records of available accommodation options. Provide timely updates and ongoing support to students. Coordinate documentation and ensure a smooth booking experience. Preferred candidate profile Strong verbal and written communication skills. Good interpersonal and coordination abilities. Basic knowledge of Excel/Google Sheets. Positive attitude and willingness to learn.

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2.0 - 5.0 years

2 - 6 Lacs

Ludhiana, Ambala

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We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 2-5 years of experience in the BFSI industry, preferably with a background in Micro Mortgages. Roles and Responsibility Manage relationships with existing customers to ensure timely payment of EMIs and minimize defaults. Identify new business opportunities through networking and referrals to expand the customer base. Conduct site visits to assess customer needs and provide personalized solutions. Develop and implement strategies to increase sales revenue from micro mortgages. Collaborate with internal teams to resolve customer queries and issues promptly. Maintain accurate records of customer interactions and transactions. Job Requirements Strong knowledge of micro mortgages and inclusive banking products. Excellent communication and interpersonal skills to build strong customer relationships. Ability to work independently and as part of a team to achieve sales targets. Proficiency in using technology and software applications to manage customer data. Strong analytical and problem-solving skills to identify new business opportunities. Ability to adapt to changing market conditions and regulatory requirements.

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1.0 - 6.0 years

2 - 4 Lacs

Nagapattinam, Mayiladuthurai

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We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, preferably with microfinance or mutual funds. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Provide exceptional customer service and promptly resolve client queries and concerns. Stay updated on market trends and competitor activity to stay ahead in the competition. Achieve sales targets and contribute to the growth of the organization. Job Requirements Proven experience as a Relationship Manager in microfinance or mutual funds is essential. Strong knowledge of financial products and services, including mutual funds, is required. Excellent communication and interpersonal skills are necessary to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets is expected. Strong analytical and problem-solving skills are needed to identify new business opportunities. Experience working with small finance banks or similar institutions is preferred.

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1.0 - 2.0 years

2 - 5 Lacs

Gujarat

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We are looking for a highly motivated and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in affordable housing or housing loans. Roles and Responsibility Manage relationships with existing clients to ensure timely repayment of housing loan and minimize defaults. Identify new business opportunities through networking, referrals, and market research. Develop and implement effective sales strategies to achieve monthly targets. Conduct site visits to assess client needs and provide personalized solutions. Collaborate with internal teams to resolve customer queries and issues promptly. Maintain accurate records of client interactions and transactions. Job Requirements Strong knowledge of housing loan products, including features, benefits, and risks. Excellent communication, interpersonal, and negotiation skills. Ability to work independently and as part of a team to achieve common goals. Proficiency in using technology-based tools to manage client relationships and track sales performance. Strong analytical and problem-solving skills to address complex customer issues. Ability to adapt to changing market conditions and regulatory requirements.

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1.0 - 6.0 years

2 - 4 Lacs

Hubli

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We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, with a strong background in Micro Finance and MLAP. Roles and Responsibility Manage relationships with existing clients to ensure customer satisfaction and retention. Identify new business opportunities and develop strategies to acquire new customers. Develop and implement effective sales plans to achieve business targets. Collaborate with internal teams to provide comprehensive solutions to clients. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain strong relationships with key stakeholders, including customers, partners, and colleagues. Job Requirements Strong knowledge of Micro Finance and MLAP products and services. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with cross-functional teams and building strong relationships with stakeholders. Familiarity with inclusive banking principles and practices is an added advantage.

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3.0 - 8.0 years

2 - 4 Lacs

Chandrapur, Bengaluru

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We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 3 to 8 years of experience in the BFSI industry, preferably in micro finance or receivables. Roles and Responsibility Manage relationships with existing clients to ensure timely payments and minimize defaults. Identify new business opportunities through networking and referrals. Develop and implement strategies to increase revenue growth. Collaborate with internal teams to resolve customer complaints and issues. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain strong relationships with customers and stakeholders. Job Requirements Minimum 3 years of experience in relationship management, preferably in micro finance or receivables. Strong knowledge of financial products and services, including mutual funds and other investment products. Excellent communication and interpersonal skills, with the ability to build strong relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills, with attention to detail and accuracy. Experience working with cross-functional teams, including operations and customer service.

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0.0 - 1.0 years

4 - 8 Lacs

Ahmedabad

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We are looking for a highly motivated and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 0-1 years of experience in the BFSI industry, preferably in microfinance or mutual funds. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored solutions. Identify new business opportunities and expand existing customer relationships through effective sales strategies. Collaborate with internal teams to ensure seamless delivery of products and services to customers. Provide exceptional customer service and support to resolve client queries and concerns. Stay updated on market trends and competitor activity to stay ahead in the competition. Achieve sales targets and contribute to the growth of the organization. Job Requirements Strong knowledge of microfinance and mutual funds products and services. Excellent communication and interpersonal skills to build strong client relationships. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills to identify new business opportunities. Familiarity with inclusive banking principles and practices is an added advantage. Experience working with small finance banks or similar institutions is preferred.

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1.0 - 6.0 years

2 - 4 Lacs

Sirsa

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We are looking for a highly skilled and experienced Branch Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, preferably with a background in liabilities, branch banking, or related fields. Roles and Responsibility Develop and maintain strong relationships with clients to increase business growth. Identify new business opportunities and expand existing customer relationships. Provide excellent customer service and ensure high levels of customer satisfaction. Collaborate with internal teams to achieve sales targets and improve overall performance. Analyze market trends and competitor activity to stay ahead in the market. Build and maintain a strong understanding of the bank's products and services. Job Requirements Minimum 1 year of experience in the BFSI industry, preferably in liabilities, branch banking, or related fields. Strong knowledge of branch banking operations and procedures. Excellent communication and interpersonal skills. Ability to work in a fast-paced environment and meet sales targets. Strong analytical and problem-solving skills. Experience working with small finance banks or similar institutions is an advantage.

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1.0 - 6.0 years

1 - 5 Lacs

Kumbakonam, Nagapattinam, Thiruvarur

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We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, preferably in microfinance or mutual funds. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Conduct thorough needs analysis to provide comprehensive financial planning and investment advice. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Stay up-to-date with market trends and regulatory changes to remain competitive and compliant. Provide exceptional customer service by responding promptly to client queries and resolving issues efficiently. Job Requirements Proven experience as a Relationship Manager in microfinance or mutual funds, with a strong track record of success. In-depth knowledge of financial products, including mutual funds, investments, and savings accounts. Excellent communication and interpersonal skills to build strong relationships with clients and colleagues. Strong analytical and problem-solving skills to analyze complex financial data and provide informed recommendations. Ability to work in a fast-paced environment and meet sales targets consistently. Proficiency in using technology and software applications to manage client relationships and transactions.

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1.0 - 6.0 years

2 - 6 Lacs

Shikaripara, Shimoga, Bhadravati

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We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in sales, relationship management, and micro mortgages. Roles and Responsibility Manage relationships with existing clients to ensure timely payment of EMIs and minimize defaults. Identify new business opportunities through networking, referrals, and market research. Conduct site visits to assess client needs and provide personalized solutions. Develop and implement strategies to increase sales revenue from micro mortgages. Collaborate with internal teams to resolve customer queries and issues. Maintain accurate records of client interactions and transactions. Job Requirements Proven experience in sales, relationship management, and micro mortgages. Strong understanding of financial products and services related to micro mortgages. Excellent communication, negotiation, and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Familiarity with banking regulations and compliance requirements.

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1.0 - 2.0 years

2 - 6 Lacs

Ponneri, Chennai, Vellore

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We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1-2 years of experience in the BFSI industry, preferably with a background in Micro Mortgages. Roles and Responsibility Manage relationships with existing clients to ensure timely payment of EMIs and minimize defaults. Identify new business opportunities through networking and referrals. Conduct site visits to assess client needs and provide personalized solutions. Develop and implement strategies to increase sales revenue. Collaborate with internal teams to resolve customer queries and issues. Maintain accurate records of client interactions and transactions. Job Requirements Strong knowledge of Micro Mortgages and Inclusive Banking products. Excellent communication and interpersonal skills. Ability to work independently and as part of a team. Strong analytical and problem-solving skills. Familiarity with relationship management software and tools. Ability to meet sales targets and achieve performance goals. Location: Chennai,Ponneri,Vellore,Arakonam

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1.0 - 6.0 years

4 - 7 Lacs

Kumbakonam, Thiruvarur

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We are looking for a highly skilled and experienced Relationship Manager to join our team at Equitas Small Finance Bank. The ideal candidate will have 1 to 6 years of experience in the BFSI industry, preferably in microfinance or mutual funds. Roles and Responsibility Develop and maintain strong relationships with clients to understand their financial goals and provide tailored solutions. Identify new business opportunities and expand existing client relationships through effective sales strategies. Conduct thorough needs analysis to provide comprehensive financial planning and investment advice. Collaborate with internal teams to ensure seamless delivery of products and services to clients. Stay up-to-date with market trends and competitor activity to identify potential risks and opportunities. Provide exceptional customer service by responding promptly to client queries and resolving issues efficiently. Job Requirements Proven experience as a Relationship Manager in microfinance or mutual funds, with a strong track record of success. Excellent communication and interpersonal skills are required to build strong relationships with clients and colleagues. Strong analytical and problem-solving skills are necessary to analyze complex financial data and provide informed recommendations. Ability to work in a fast-paced environment and meet sales targets consistently. Knowledge of financial regulations and compliance requirements is essential. Experience working with diverse client groups, including those who may be underserved or marginalized.

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Exploring Customer Service Jobs in India

Customer service jobs in India are in high demand across various industries. With the rise of e-commerce, tech companies, and service-oriented businesses, the need for skilled customer service professionals has never been greater. In this article, we will explore the customer service job market in India, top hiring locations, salary ranges, career progression, related skills, and common interview questions.

Top Hiring Locations in India

  1. Bangalore
  2. Mumbai
  3. Delhi
  4. Pune
  5. Hyderabad

These cities are known for their vibrant job markets and have a high demand for customer service professionals.

Average Salary Range

The average salary range for customer service professionals in India varies based on experience levels. Entry-level positions can expect a salary range of INR 2-4 lakhs per annum, while experienced professionals can earn anywhere from INR 6-12 lakhs per annum.

Career Path

A typical career path in customer service may include roles such as Customer Service Representative, Team Leader, Customer Service Manager, and eventually Customer Service Director. Advancement in this field often involves gaining experience, developing strong communication skills, and taking on more responsibilities.

Related Skills

In addition to strong communication and problem-solving abilities, customer service professionals in India are often expected to have skills such as: - Multi-tasking - Empathy - Technical Proficiency - Conflict Resolution - Time Management

Interview Questions

  • How do you handle irate customers? (medium)
  • Can you give an example of a time when you went above and beyond for a customer? (medium)
  • How do you prioritize your workload when dealing with multiple customer inquiries? (basic)
  • What CRM software have you used in the past? (basic)
  • Describe a situation where you had to de-escalate a customer issue. (medium)
  • How do you stay updated on product knowledge to better assist customers? (basic)
  • What motivates you to work in customer service? (basic)
  • Have you ever had to handle a difficult coworker? How did you approach the situation? (medium)
  • How do you handle stress in a fast-paced customer service environment? (medium)
  • Can you provide an example of a time when you improved a customer service process? (medium)
  • What do you think are the most important qualities for a customer service professional to have? (basic)
  • How do you handle confidential customer information? (basic)
  • Describe a time when you had to work with a team to solve a customer issue. (medium)
  • How do you handle feedback, both positive and negative, from customers? (basic)
  • What strategies do you use to ensure customer satisfaction? (basic)
  • Describe a situation where you had to think on your feet to resolve a customer issue. (medium)
  • How do you handle a high volume of customer inquiries in a short amount of time? (medium)
  • What do you think sets our company's customer service apart from others? (medium)
  • How do you handle a situation where you don't know the answer to a customer's question? (basic)
  • Can you provide an example of a time when you had to work with a dissatisfied customer to find a solution? (medium)
  • How do you handle repetitive tasks in your role as a customer service professional? (basic)
  • Describe a time when you had to communicate complex information to a customer in a clear and concise manner. (medium)
  • How do you handle a customer who refuses to follow company policies? (medium)
  • What do you think is the biggest challenge facing customer service professionals today? (advanced)

Closing Remark

As you explore customer service jobs in India, remember to showcase your communication skills, problem-solving abilities, and dedication to customer satisfaction during interviews. With the right preparation and a positive attitude, you can excel in this rewarding field. Good luck in your job search!

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