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1.0 - 6.0 years

3 - 3 Lacs

Bangalore/ Bengaluru

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We are Hiring for Non voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 35K+inc Shifts :Rotational Virtual interview !! Call or whatsapp manya @8105833817 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

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1.0 - 6.0 years

3 - 3 Lacs

Bangalore/ Bengaluru

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We are Hiring for Non voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 35K+inc Shifts :Rotational Virtual interview !! Call or whatsapp manya @8105833817 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

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0.0 - 1.0 years

0 - 1 Lacs

Hyderabad

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ONLY GRADUATES SHOULD APPLY. Must have original degree certificate (Hardcopy) Reading, writing and speaking in Arabic/Tamil/Bengali/Punjabi/Kannda/Gujarati/Odia/Urdu/Nepali/ is mandatory ( Proficiency in any one regional language other than English, Hindi & Telegu ) Skills : Excellent command of the English language and should know how to read, write and speak in Arabic/Bengali. Strong analytical and problem-solving skills Excellent written and verbal communication skills Should know to read & write more than one regional language Should be ready and comfortable in viewing Contents related to Adult, Sexual, Abusive, Hate, Derogatory, Illegal Acts, Violence, Death and Tragedy. Should be strong psychologically to ensure candidate is able to work on the same for long hours during the day without much impact Should have an eye for easily spotting the above Content on a Video Additional Info : Flexibility to work on 24*7 shift 5 day working, rotational weekly offs Immediate joining required. Good Communication Skills (Written and Verbal) Candidates should have all the academic certificates and employment documents (If experienced) Perks and benefits : 1.Two way cab facility ( within 35 Kms from Gachibowli ) 2. Free food facilities. Interested candidates can share their CVs at 9740392834 with the subject line "Content Moderator-HYD and specify which are the languages you are proficient in (except english)

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1.0 - 6.0 years

3 - 4 Lacs

Bengaluru

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Greetings From Scorelabs Inc ! Monitor customer complaints on social media and reach out to provide assistance Share feature requests and effective workarounds with team members Inform customers about new features and functionalities Required Candidate profile 0 - 1 year of chat or customer support, escalation experience in a B2B, B2C process Excellent verbal and written communication skills in English. Call Hr Akhila - 9121246597

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0.0 - 5.0 years

3 - 4 Lacs

Mohali, Chandigarh, Panchkula

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Hiring For customer support executive -Indore/jaipur/Mohali Note: Apply if you are ready to relocate in Ahmedabad Salary:23k to 34K CTC Rotational shift & week off 5.5 day working Call or whatsapp CV : 6280388724/ 6357157162 Required Candidate profile Immediate joiner Fresher experience both apply BPO industry is first priority Good communication skills with fluent English first 6 month work from office after work from home depends on performance

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1.0 - 5.0 years

3 - 7 Lacs

Bengaluru

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Warm Greetings from Rivera Manpower Services, Hiring: International Voice Customer Service | CTC Up to 6.5 LPA | Immediate Joiners Location: Bangalore Shift: US Rotational Shifts Work Mode: Work from Office Joiners: Immediate Joiners Only Job Type: Full-Time Job Description: We are hiring Customer Service Executives for an International Voice Process with one of the leading global service providers. This is a voice-based customer support role for experienced professionals with excellent communication skills and the ability to handle queries in a high-paced environment. Eligibility Criteria: Education: Graduate / Undergraduate Experience: Minimum 1 year of international voice process experience (mandatory) Excellent verbal communication skills in English Strong problem-solving and customer-handling abilities Willingness to work in US rotational shifts Immediate joiners only Role & Responsibilities: Handle inbound/outbound international customer calls Resolve queries efficiently and ensure customer satisfaction Adhere to SLA, quality, and compliance standards Update CRM systems with accurate interaction records Collaborate with internal teams for escalations and solutions Call to Apply / Book Your Interview Slot: 7829336202 / 7829336034 / 9380300644 / Grab this opportunity to work with a global brand and grow your career in international customer service!

Posted 8 hours ago

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1.0 - 6.0 years

1 - 3 Lacs

Gurugram

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BPO - Hiring For Non Voice E - Commerce Email And Chat Process - 24K Per Month- GGN Grad/UG/Fresher - Can Apply. No BE/ BTech 24/7 5 days Both Side Cabs WFO Call - Dipankar @ 9650094552 CV@ jobsatsmartsource@gmail.com

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0.0 - 5.0 years

0 - 2 Lacs

Bengaluru

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Role & responsibilities Key Responsibilities: Monitor and manage high volumes of inbound and outbound emails related to telecom services such as billing, service activation, complaints, technical support, and promotions. Respond promptly to customer inquiries, ensuring accurate and clear communication. Categorize and prioritize emails based on urgency and nature of requests. Coordinate with technical, sales, and support teams to resolve customer issues efficiently. Maintain detailed records of email communications and customer interactions in CRM or email tracking systems. Escalate unresolved issues to appropriate departments or higher management. Assist in drafting email templates and standard operating procedures (SOPs) for common queries. Ensure compliance with telecom regulations and company policies in all email communications. Generate reports on email process metrics such as response time, resolution time, and customer feedback. Continuously improve email communication workflows and processes. Understanding of telecom products, services, and terminology is an advantage. Excellent communication and interpersonal skills Candidates with a B.Com, B.B.A, B.A , or any Postgraduate degree and experience in Customer Support are welcome to apply. Please bring the original physical copy of any of your identification documents for verification. B.TECH , B.Sc, Any Post Graduation freshers are not eligible. Anyone who attended interview before 30 days are not eligible to attend walkin. Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or @firstsource.com email addresses.

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0.0 - 3.0 years

0 - 2 Lacs

Hyderabad

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Roles and Responsibilities Listening to customers concerns and handling the customer complaints and returns through , email and chat. Giving detailed explanations of services or products. Required Skills Candidate should be excellent in verbal communication skills Should have good nonverbal communication skills Looking for typing speed of 35WPM 90% Accuracy Good to have customer handling skills Should have good knowledge on customer support Graduates & Undergraduates can also apply Should be flexible to work from office and night shifts For more details Contact Sannidhya- Mobile No:8919753531 (12PM-6PM) Role & responsibilities Preferred candidate profile

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0.0 - 2.0 years

1 - 3 Lacs

Gurugram

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Job Title: Chat Process Associate Location: [City Name -Gurugram, Haryana] Work Mode: Work from Office Job Type: Full-Time | Permanent Job Description: We are hiring Chat Process Executives for our upcoming joining batch. Candidates must be customer-oriented and ready to work in a fast-paced BPO/chat support environment. Eligibility Criteria: Education: 12th Pass / Undergraduate / Graduate Experience: 0-2 year (Freshers & experienced both can apply) Roles & Responsibilities: Handle customer queries via chat in a timely and professional manner Provide product/service information clearly and accurately Troubleshoot issues and resolve complaints Maintain customer records and communication logs Work in rotational shifts as required Key Skills Required: Chat Process, Customer Support, Customer Service, Typing Speed, Communication Skills (Hindi & English), Basic Computer Knowledge, Problem Solving, Fresher Friendly, Customer Handling, BPO, Non-Voice Process Salary Range: up to 3.50 lpa Perks & Benefits: Monthly Incentives up to 2,000 Professional growth and training Supportive team environment Stable career in customer experience interested candidates can share your resume on mob-9555373856 (HR Rudra)

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1.0 - 6.0 years

3 - 3 Lacs

Bangalore/ Bengaluru

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We are Hiring for Non voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 35K+inc Shifts :Rotational Virtual interview !! Call or whatsapp manya @8105833817 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

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1.0 - 2.0 years

3 - 3 Lacs

Noida

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Looking for smart professionals to join our telecom process. Who should you be? Must be a Graduate. Must have good communication and written English skils. Good comprehension skills. Right attitude and eager to learn. Must have minimum 1 year experience in customer service profile. Location - Noida, Sector - 62 Working Days & Time - 5 Days a week, rotational shifts and off. No night shift for females. If interested, please call Shweta on 9873630477.

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1.0 - 4.0 years

2 - 5 Lacs

Bengaluru

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Hiring for Non voice chat process Graduate or undergraduate with min 6 months exp can apply 5 days working Rotational shift cab provided immediate joining Sal 3.5 lpa-5.3 lpa walk In Interview Call : HR Lavanya- 9611701014(WhatsApp or Call )

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1.0 - 5.0 years

3 - 3 Lacs

Bangalore/ Bengaluru

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We are Hiring for International voice process !! Qualification : Grad / UG ( Min 1yr exp ) Location:Bangalore Salary:Upto 35K+inc Shifts :Rotational Virtual interview !! Call or whatsapp manya @6364803282 / 6364833816 Required Candidate profile Communication skills. Service reps should be pleasant and empathetic while they're interacting with customers. Competent technical knowledge. Ability to multitask.

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1.0 - 6.0 years

4 - 6 Lacs

Pune

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Greetings, for candidates who are okay with Work From Office looking in a leading MNC we have a profile for you . We are looking for the candidates having 1 year of International Customer Care Experience. Profile - Customer Support Executive (Voice) Qualification * Good Verbal --- communication skills in English *1 year International Customer Care Experience Salary - 4 - 6.5lpa Working days -5 (Rotational Shifts) To get your telephonic interviews scheduled kindly call/Whatsaap *Khushi 7869457739 *Kanak 898289979 ## NO PLACEMENT CHARGES ## DIRECT INTERVIEW ## IMMEDIATE JOINING Thanks and Regards Prajit Grover H.R Team KVC CONSULTANTS LTD

Posted 11 hours ago

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0.0 - 5.0 years

2 - 5 Lacs

Bengaluru

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Greetings from The Job Factory !!!! We are India's Largest BPO Recruitment Company. Golden opportunity for freshers and Experience Salary Range : 5.5L.P.A + Incentive For more details Contact : HR Divyanshi @ 9972832623 (Call or whatsapp ) Email ID : divyanshithejobfactory@gmail.com Role & responsibilities : Manage inbound and outbound calls from international customers to provide assistance and resolve inquiries. Deliver exceptional customer service by efficiently addressing customer queries and providing effective solutions. Assist with product or service-related questions, troubleshooting, and technical support (if applicable). Maintain a high level of product knowledge to provide accurate information and resolve customer concerns. Accurately document and update customer information in the companys CRM system. Follow company policies and service level agreements (SLAs) to ensure high customer satisfaction. Communicate in a clear, polite, and professional manner to ensure a positive customer experience. Meet individual and team performance targets, such as call handling time, customer satisfaction scores, and first-call resolution. Collaborate with other team members and departments to improve service delivery. Preferred candidate profile : Fluency in English: Excellent verbal communication skills in English (knowledge of additional languages is a plus). Communication Skills: Clear, confident, and customer-centric communication skills. Problem-Solving: Ability to handle complex issues with professionalism and patience. Adaptability: Comfortable with a fast-paced environment and adjusting to changing customer needs. Technical Skills: Basic knowledge of computer applications and CRM software. Time Management: Strong time management skills to handle high call volumes efficiently. Experience: Previous experience in customer service, technical support, or a voice-based role is preferred. Freshers are also encouraged to apply. Education: Minimum high school diploma; a college degree is preferred. Shift Flexibility: Willingness to work flexible hours, including weekends and holidays. Perks and benefits : Competitive Salary: Attractive salary based on experience and skills. Performance-Based Incentives: Rewards and incentives for achieving KPIs such as customer satisfaction, call quality, etc. Health Benefits: Comprehensive medical insurance and healthcare plans. Retirement Benefits: Provident fund, retirement savings, or pension options. Paid Time Off: Generous vacation days, sick leave, and public holidays. Employee Wellness Programs: Access to wellness initiatives, mental health support, and fitness programs. Work-Life Balance: Flexible working hours and paid time off to support work-life balance. Career Growth Opportunities: Opportunities for internal promotions and career development. Training & Development: Ongoing training to help you enhance both personal and professional skills. Recognition & Rewards: Regular recognition for top performers, including Employee of the Month awards. For more details Contact : HR Divyanshi @ 9972832623 (Call or whatsapp ) Email ID : divyanshithejobfactory@gmail.com

Posted 12 hours ago

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0.0 - 5.0 years

2 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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Immediate joiners required for Gurgaon and Noida Based BPO's for Customer Support: Manya: 6386120495 Himank: 9451173720 In case not able to connect WhatsApp your resume @ 9451173720 Direct Interview with Company HR's *No Placement Charges* Required Candidate profile 1:Any Grad/Ug 2:Fresher/Experienced (Must have relevant Documents) 3:24x7 Shifts//Cabs in odd hours 4:Immediate Joiners Preferred 5:Salary CTC 2-5 LPA (16-35K In-hand) 6:Excellent Communication Skills Perks and benefits PF ESIC PLI's TA Appraisals Medical Insurance Cabs

Posted 13 hours ago

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0.0 years

2 - 3 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate Freshers 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 1.0 years

2 - 3 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 5 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year International Chat Experience 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Shadia @ 7898822545, Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 1.0 years

3 - 3 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG Fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 5 Lacs

Noida, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in customer service 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

2 - 4 Lacs

New Delhi, Gurugram, Delhi / NCR

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Hiring for Leading ITES Company In Gurgaon for Customer Support. Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Ritika @ 8299619074, Qasim @ 8056419536 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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1.0 - 5.0 years

3 - 5 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Gurgaon for Customer Support Key Highlights: 1: Graduate/UG with min 1 year experience in International BPO/Chat 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Mahima @ 7523848937 , Ritika @ 8299619074, Qizra @ 90108 97647, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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0.0 - 1.0 years

2 - 3 Lacs

Noida, New Delhi, Gurugram

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Hiring for Leading ITES Company In Noida/Gurgaon for Customer Support Key Highlights: 1: Graduate/UG fresher 2: Candidate Must Not Have Any Exams in the Next 6 Months 3: 24x7 Shifts 4: 5 Days Working 5: Both Side Cabs 6: Excellent Communication Skills 7: Immediate Joiners Preferred A Customer Support Specialist, also known as a Customer Service Representative, is primarily responsible for handling customer inquiries, resolving issues, and ensuring a positive customer experience. They act as the first point of contact for customers, providing assistance and support via various channels like phone, email, or chat. Daily Walkin @ Outpace Consulting, C-29, Sec 2 Noida (Nearest Metro Noida Sec 15, Exit Gate 3) Landmark : Near Hotel Nirulas Walkin Time : 11 am to 3 Pm Inderpreet @ 9026440584, Ritika @ 8299619074, Qasim @ 8056419536, Neha @ 8789203027 Whatsapp Your CV @ 9721919721 Key Responsibilities: Responding to customer inquiries: Answering questions about products or services, providing information, and offering guidance. Resolving customer issues: Troubleshooting problems, addressing complaints, and finding solutions to customer concerns. Providing support: Helping customers navigate product features, troubleshoot technical difficulties, and make the most of their experience. Managing customer interactions: Maintaining a positive and professional attitude, actively listening to customer needs, and ensuring their satisfaction. Recording and reporting: Documenting customer interactions, tracking issues, and providing feedback to improve customer service processes.

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Exploring Non Voice Jobs in India

The non voice job market in India is growing rapidly, offering a wide range of opportunities for job seekers looking for roles that do not involve direct interaction over the phone. Non voice jobs can include data entry, content writing, email support, chat support, and various back-office functions.

Top Hiring Locations in India

  1. Bangalore
  2. Pune
  3. Hyderabad
  4. Chennai
  5. Mumbai

These cities are known for their booming IT and outsourcing industries, making them hotspots for non voice job opportunities.

Average Salary Range

The average salary range for non voice professionals in India varies based on experience and specific roles. Entry-level positions may start around INR 2-3 lakhs per annum, while experienced professionals can earn upwards of INR 6-8 lakhs per annum.

Career Path

In the non voice sector, a typical career path may progress from roles such as Data Entry Operator or Content Writer to Team Leader, Manager, and eventually to higher positions like Operations Head or Project Manager.

Related Skills

Alongside non voice skills, employers often look for candidates with skills such as data analysis, problem-solving, time management, communication, and proficiency in tools like MS Office and CRM software.

Interview Questions

  • What do you understand by non voice process? (basic)
  • How do you ensure accuracy and efficiency in data entry tasks? (medium)
  • Can you describe a challenging situation you faced in a non voice role and how you resolved it? (medium)
  • How do you prioritize your workload when dealing with multiple tasks simultaneously? (basic)
  • What strategies would you use to improve customer satisfaction in a chat support role? (advanced)
  • How do you handle sensitive information in a back-office role? (medium)
  • Have you ever had to escalate a customer issue in your previous non voice role? How did you handle it? (medium)
  • What tools or software are you proficient in for non voice tasks? (basic)
  • How do you stay updated on industry trends and best practices in non voice processes? (medium)
  • Can you give an example of a successful project you worked on in a non voice role? (medium)
  • How do you handle repetitive tasks in a non voice job to maintain accuracy and motivation? (basic)
  • What motivates you to work in a non voice role? (basic)
  • How do you handle tight deadlines in a data entry role? (medium)
  • Have you ever had to deal with a difficult customer in a chat support role? How did you manage the situation? (medium)
  • What do you think are the key qualities required for success in a non voice job? (basic)
  • How do you ensure confidentiality when handling customer data in a back-office role? (medium)
  • Can you explain the importance of quality assurance in non voice processes? (medium)
  • How do you adapt to changes in processes or tools in a non voice role? (basic)
  • What do you think sets you apart from other candidates applying for this non voice role? (basic)
  • How do you handle stress in a fast-paced non voice environment? (medium)
  • Can you provide an example of a time when you had to work on a team project in a non voice role? (medium)
  • How do you troubleshoot technical issues in a chat support role? (advanced)
  • What do you think are the biggest challenges faced by non voice professionals in the current industry landscape? (medium)
  • How do you ensure accuracy in content creation for non voice tasks? (medium)

Closing Remark

As you explore non voice job opportunities in India, remember to showcase your skills, experience, and enthusiasm for the role during interviews. With preparation and confidence, you can secure a rewarding career in the non voice sector. Good luck!

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